JJ D

Hi I’m trying to upgrade my Samson laptop from windows 7 to windows 10, the download works fine until I get the windows 10 logo on my screen then the laptop freezes, the only way I can restart it is with a cold start (removing the battery, when it reopens it’s back in windows 7 with an error message saying, The installation failed in the SAFE_OS phase with an error during BOOT operation. Can anyone help?