deborahfrance

The plot thickens... Windows Installer is still trying to install an unknown program and I now have a volume bar in the middle of the screen that I can't get rid of. I deleted the 2 entries on hijackthis, I have updated Java and removed all earlier versions, I have installed and run Ccleaner, and I have removed various things off the desktop that weren't being used. I tried to go into installer and follow instructions but only got as far as selecting 'details', after which point I couldn't find the right things to click on.

Both Quicktime and Realplayer are installed, but I can uninstall both of these programs if you think it would help. The Norton package I am using is paid for :0( I know better for next time. The installer gives no clue as to what it is trying to install. I did look in the installer file but I don't know what I am looking for. There are 6 temp files in there, 3 of which relate to Sun Microsystems: SE runtime environment 6 (twice) and SE runtime environment 5. The others do not specify what they relate to. Does this mean anything?!

No, it doesn't say what it is trying to install. Here is my hijack this log: Logfile of Trend Micro HijackThis v2.0.2 Scan saved at 17:14:04, on 05/08/2008 Platform: Windows XP SP2 (WinNT 5.01.2600) MSIE: Internet Explorer v6.00 SP2 (6.00.2900.2180) Boot mode: Normal Running processes: C:\WINDOWS\System32\smss.exe C:\WINDOWS\system32\csrss.exe C:\WINDOWS\system32\winlogon.exe C:\WINDOWS\system32\services.exe C:\WINDOWS\system32\lsass.exe C:\WINDOWS\system32\svchost.exe C:\WINDOWS\system32\svchost.exe C:\WINDOWS\System32\svchost.exe C:\WINDOWS\System32\svchost.exe C:\WINDOWS\System32\svchost.exe C:\Program Files\Common Files\Symantec Shared\ccSvcHst.exe C:\WINDOWS\system32\spoolsv.exe C:\Program Files\Common Files\Apple\Mobile Device Support\bin\AppleMobileDeviceService.exe C:\Program Files\Symantec\LiveUpdate\AluSchedulerSvc.exe C:\Program Files\Bonjour\mDNSResponder.exe C:\WINDOWS\system32\svchost.exe C:\Program Files\Spyware Doctor\sdhelp.exe C:\WINDOWS\Explorer.EXE C:\Program Files\VIA Technologies, Inc\Audio Deck\ADeck.exe C:\Program Files\Java\jre1.6.0_03\bin\jusched.exe C:\WINDOWS\system32\rundll32.exe C:\Program Files\BroadJump\Client Foundation\CFD.exe C:\Program Files\QuickTime\QTTask.exe C:\Program Files\iTunes\iTunesHelper.exe C:\Program Files\Common Files\Real\Update_OB\realsched.exe C:\Program Files\Common Files\Symantec Shared\ccSvcHst.exe C:\WINDOWS\system32\ctfmon.exe C:\Program Files\Google\GoogleToolbarNotifier\GoogleToolbarNotifier.exe C:\Program Files\Hewlett-Packard\Digital Imaging\bin\hpobnz08.exe C:\Program Files\Hewlett-Packard\Digital Imaging\bin\hpotdd01.exe C:\Program Files\iPod\bin\iPodService.exe C:\Program Files\Club-Internet\Lanceur\lanceur.exe C:\Program Files\Club-Internet\Le Compagnon Club\bin\mpbtn.exe C:\PROGRA~1\COMMON~1\SYMANT~1\CCPD-LC\symlcsvc.exe C:\Program Files\Java\jre1.6.0_03\bin\jucheck.exe C:\Program Files\Symantec\LiveUpdate\AUPDATE.EXE C:\PROGRA~1\MOZILL~1\FIREFOX.EXE C:\WINDOWS\system32\csrss.exe C:\WINDOWS\system32\winlogon.exe C:\WINDOWS\Explorer.EXE C:\WINDOWS\system32\wuauclt.exe C:\Program Files\VIA Technologies, Inc\Audio Deck\ADeck.exe C:\Program Files\Java\jre1.6.0_03\bin\jusched.exe C:\WINDOWS\system32\rundll32.exe C:\Program Files\QuickTime\QTTask.exe C:\Program Files\iTunes\iTunesHelper.exe C:\Program Files\Common Files\Symantec Shared\ccSvcHst.exe C:\Program Files\Spyware Doctor\swdoctor.exe C:\Program Files\Google\GoogleToolbarNotifier\GoogleToolbarNotifier.exe C:\Program Files\Hewlett-Packard\Digital Imaging\bin\hpobnz08.exe C:\Program Files\Hewlett-Packard\Digital Imaging\bin\hpotdd01.exe C:\Program Files\Club-Internet\Le Compagnon Club\bin\mpbtn.exe C:\PROGRA~1\MOZILL~1\FIREFOX.EXE C:\Program Files\Java\jre1.6.0_03\bin\jucheck.exe C:\Program Files\Trend Micro\HijackThis\HijackThis.exe R0 - HKCU\Software\Microsoft\Internet Explorer\Main,Start Page = http://www.club-internet.fr R0 - HKLM\Software\Microsoft\Internet Explorer\Main,Start Page = pop ups free game travel at derbiz.com R0 - HKLM\Software\Microsoft\Internet Explorer\Main,Local Page = C:\WINDOWS\about.htm R1 - HKCU\Software\Microsoft\Internet Explorer\Main,Window Title = Internet Explorer avec Club-Internet R1 - HKCU\Software\Microsoft\Windows\CurrentVersion\Internet Settings,ProxyOverride = *.local O2 - BHO: Adobe PDF Reader Link Helper - {06849E9F-C8D7-4D59-B87D-784B7D6BE0B3} - C:\Program Files\Adobe\Acrobat 7.0\ActiveX\AcroIEHelper.dll O2 - BHO: RealPlayer Download and Record Plugin for Internet Explorer - {3049C3E9-B461-4BC5-8870-4C09146192CA} - C:\Program Files\Real\RealPlayer\rpbrowserrecordplugin.dll O2 - BHO: PCTools Site Guard - {5C8B2A36-3DB1-42A4-A3CB-D426709BBFEB} - C:\PROGRA~1\SPYWAR~1\tools\iesdsg.dll O2 - BHO: Symantec Intrusion Prevention - {6D53EC84-6AAE-4787-AEEE-F4628F01010C} - C:\PROGRA~1\COMMON~1\SYMANT~1\IDS\IPSBHO.dll O2 - BHO: SSVHelper Class - {761497BB-D6F0-462C-B6EB-D4DAF1D92D43} - C:\Program Files\Java\jre1.6.0_03\bin\ssv.dll O2 - BHO: Google Toolbar Helper - {AA58ED58-01DD-4d91-8333-CF10577473F7} - c:\program files\google\googletoolbar2.dll O2 - BHO: Google Toolbar Notifier BHO - {AF69DE43-7D58-4638-B6FA-CE66B5AD205D} - C:\Program Files\Google\GoogleToolbarNotifier\3.0.1225.9868\swg.dll O2 - BHO: PCTools Browser Monitor - {B56A7D7D-6927-48C8-A975-17DF180C71AC} - C:\PROGRA~1\SPYWAR~1\tools\iesdpb.dll O3 - Toolbar: Yahoo! Toolbar - {EF99BD32-C1FB-11D2-892F-0090271D4F88} - C:\Program Files\Yahoo!\Companion\Installs\cpn0\yt.dll O3 - Toolbar: &Google - {2318C2B1-4965-11d4-9B18-009027A5CD4F} - c:\program files\google\googletoolbar2.dll O4 - HKLM\..\Run: [FSWebServer] C:\Program Files\Easy File Sharing Web Server\fsws.exe O4 - HKLM\..\Run: [AudioDeck] C:\Program Files\VIA Technologies, Inc\Audio Deck\ADeck.exe O4 - HKLM\..\Run: [REGSHAVE] C:\Program Files\REGSHAVE\REGSHAVE.EXE /AUTORUN O4 - HKLM\..\Run: [sunJavaUpdateSched] "C:\Program Files\Java\jre1.6.0_03\bin\jusched.exe" O4 - HKLM\..\Run: [bluetoothAuthenticationAgent] rundll32.exe bthprops.cpl,,BluetoothAuthenticationAgent O4 - HKLM\..\Run: [bJCFD] C:\Program Files\BroadJump\Client Foundation\CFD.exe O4 - HKLM\..\Run: [QuickTime Task] "C:\Program Files\QuickTime\QTTask.exe" -atboottime O4 - HKLM\..\Run: [iTunesHelper] "C:\Program Files\iTunes\iTunesHelper.exe" O4 - HKLM\..\Run: [TkBellExe] "C:\Program Files\Common Files\Real\Update_OB\realsched.exe" -osboot O4 - HKLM\..\Run: [workflow] D:\install\workflow.exe O4 - HKLM\..\Run: [workflow(1)] E:\install\workflow.exe O4 - HKLM\..\Run: [ccApp] "C:\Program Files\Common Files\Symantec Shared\ccApp.exe" O4 - HKLM\..\Run: [osCheck] "C:\Program Files\Norton AntiVirus\osCheck.exe" O4 - HKCU\..\Run: [spyware Doctor] "C:\Program Files\Spyware Doctor\swdoctor.exe" /Q O4 - HKCU\..\Run: [swg] C:\Program Files\Google\GoogleToolbarNotifier\GoogleToolbarNotifier.exe O4 - HKUS\S-1-5-19\..\Run: [CTFMON.EXE] C:\WINDOWS\System32\CTFMON.EXE (User 'LOCAL SERVICE') O4 - HKUS\S-1-5-20\..\Run: [CTFMON.EXE] C:\WINDOWS\System32\CTFMON.EXE (User 'NETWORK SERVICE') O4 - HKUS\S-1-5-21-1390067357-308236825-839522115-1004\..\Run: [CTFMON.EXE] C:\WINDOWS\system32\ctfmon.exe (User 'Deborah') O4 - HKUS\S-1-5-18\..\Run: [CTFMON.EXE] C:\WINDOWS\System32\CTFMON.EXE (User 'SYSTEM') O4 - HKUS\.DEFAULT\..\Run: [CTFMON.EXE] C:\WINDOWS\System32\CTFMON.EXE (User 'Default user') O4 - S-1-5-21-1390067357-308236825-839522115-1004 Startup: Club Internet.lnk = C:\Program Files\Club-Internet\Lanceur\lanceur.exe (User 'Deborah') O4 - S-1-5-21-1390067357-308236825-839522115-1004 User Startup: Club Internet.lnk = C:\Program Files\Club-Internet\Lanceur\lanceur.exe (User 'Deborah') O4 - Startup: Club Internet.lnk = C:\Program Files\Club-Internet\Lanceur\lanceur.exe O4 - Global Startup: Adobe Gamma Loader.lnk = C:\Program Files\Common Files\Adobe\Calibration\Adobe Gamma Loader.exe O4 - Global Startup: Adobe Reader Speed Launch.lnk = C:\Program Files\Adobe\Acrobat 7.0\Reader\reader_sl.exe O4 - Global Startup: hp psc 2000 Series.lnk = C:\Program Files\Hewlett-Packard\Digital Imaging\bin\hpobnz08.exe O4 - Global Startup: hpoddt01.exe.lnk = ? O4 - Global Startup: LE COMPAGNON CLUB.lnk = C:\Program Files\Club-Internet\Le Compagnon Club\bin\matcli.exe O4 - Global Startup: Microsoft Office.lnk = C:\Program Files\Microsoft Office\Office\OSA9.EXE O9 - Extra button: (no name) - {08B0E5C0-4FCB-11CF-AAA5-00401C608501} - C:\Program Files\Java\jre1.6.0_03\bin\ssv.dll O9 - Extra 'Tools' menuitem: Sun Java Console - {08B0E5C0-4FCB-11CF-AAA5-00401C608501} - C:\Program Files\Java\jre1.6.0_03\bin\ssv.dll O9 - Extra button: Spyware Doctor - {2D663D1A-8670-49D9-A1A5-4C56B4E14E84} - C:\PROGRA~1\SPYWAR~1\tools\iesdpb.dll O16 - DPF: {0E8D0700-75DF-11D3-8B4A-0008C7450C4A} (DjVuCtl Class) - http://www.1837online.com/downloads/windows/DjVuControl_en_US.cab O16 - DPF: {17492023-C23A-453E-A040-C7C580BBF700} (Windows Genuine Advantage Validation Tool) - http://go.microsoft.com/fwlink/?linkid=36467&clcid=0x409 O16 - DPF: {2BC66F54-93A8-11D3-BEB6-00105AA9B6AE} (Symantec AntiVirus scanner) - http://security.symantec.com/sscv6/SharedContent/vc/bin/AvSniff.cab O16 - DPF: {6414512B-B978-451D-A0D8-FCFDF33E833C} (WUWebControl Class) - http://v5.windowsupdate.microsoft.com/v5consumer/V5Controls/en/x86/client/wuweb_site.cab?1111188880984 O16 - DPF: {644E432F-49D3-41A1-8DD5-E099162EEEC5} (Symantec RuFSI Utility Class) - http://security.symantec.com/sscv6/SharedContent/common/bin/cabsa.cab O16 - DPF: {6E32070A-766D-4EE6-879C-DC1FA91D2FC3} (MUWebControl Class) - http://update.microsoft.com/microsoftupdate/v6/V5Controls/en/x86/client/muweb_site.cab?1132495611421 O23 - Service: Apple Mobile Device - Apple, Inc. - C:\Program Files\Common Files\Apple\Mobile Device Support\bin\AppleMobileDeviceService.exe O23 - Service: Automatic LiveUpdate Scheduler - Symantec Corporation - C:\Program Files\Symantec\LiveUpdate\AluSchedulerSvc.exe O23 - Service: Bonjour Service - Apple Inc. - C:\Program Files\Bonjour\mDNSResponder.exe O23 - Service: Symantec Event Manager (ccEvtMgr) - Symantec Corporation - C:\Program Files\Common Files\Symantec Shared\ccSvcHst.exe O23 - Service: Symantec Settings Manager (ccSetMgr) - Symantec Corporation - C:\Program Files\Common Files\Symantec Shared\ccSvcHst.exe O23 - Service: Symantec Lic NetConnect service (CLTNetCnService) - Symantec Corporation - C:\Program Files\Common Files\Symantec Shared\ccSvcHst.exe O23 - Service: Google Updater Service (gusvc) - Google - C:\Program Files\Google\Common\Google Updater\GoogleUpdaterService.exe O23 - Service: iPod Service - Apple Inc. - C:\Program Files\iPod\bin\iPodService.exe O23 - Service: LiveUpdate - Symantec Corporation - C:\Program Files\Symantec\LiveUpdate\LuComServer_3_4.EXE O23 - Service: LiveUpdate Notice - Symantec Corporation - C:\Program Files\Common Files\Symantec Shared\ccSvcHst.exe O23 - Service: PC Tools Spyware Doctor (SDhelper) - PC Tools Research Pty Ltd - C:\Program Files\Spyware Doctor\sdhelp.exe O23 - Service: Symantec Core LC - Unknown owner - C:\PROGRA~1\COMMON~1\SYMANT~1\CCPD-LC\symlcsvc.exe -- End of file - 10088 bytes Thank you!

Hi Everytime I switch on my computer Windows Installer tries to install something (presumably something that was only semi-installed at some point in the past?). Eventually it fails, and then it tries again. Once it has failed for a second time I can use my PC normally. I was just wondering if there was any way I could stop Windows Installer from doing this? Thanks Deborahfrance