Mango76

Hi Well, I hope not. If the problem returns again then I will be having very strong words with them. Thank you again

Update Hi Thank you all again for your suggestions (and to Admin for re-opening the thread)-I thought it would only be polite to give you an update. The problem with not being able to connect to server returned again on Monday evening, just after 10pm. I have yet to hear back from Phil via here (though I appreciate the thread was closed and he was told to reply via this thread) or via PlusNet. However, he may well have been looking into things, i don't know; he was good enough to initially investigate things. As of today, no problems so far and I have been told by PlusNet (and automated message) they have closed the problem their end. So I guess it is a case of monitoring things to see how things go (it has been OK like this before, before playing-up again). When the problem returned Monday evening, i rang my friend (who has the same router, whose router I used before to check things). We both switched our routers off and on at the same time. His ADSL chain link light came on after 10 secs. Mine did come on, but it took 1 min 30 secs to come on-which again made me think there was a connection problem somewhere; but as I say, it is a case of monitoring. I shall update again in a few days. Thank you all again for your continued suggestions and support

Thanks to Phil Thank you very much Phil for looking into this. I will be back in contact with PlusNet/Phil tomorrow to see how things are then. Connection was vERY slow earlier today but appears OK as I type this. Thank you again to Phil for his help (and to others). Continued suggestions welcome! This thread has been reopened. Please keep all support on the forum.

Thanks-Dalo Harkin Hi Dalo Harkin Thanks for this. I have contatced Phil and I believe he will also be posting info onto this forum link too. Thank you again

Thanks Seth Hi Seth Thank you again for this. I am waiting to hear what they say when they get back to me. I will ring them tomorrow regardless. Thanks again

Thanks Hi Phil and Seth Thank you both very much for taking the time to respond and offer suggestions. All suggestions continue to be very much appreciated. Thanks again

Thanks Hi Dalo Harkin Thank you again for your suggestion. I am not currently at home, but I will look into this later on this evening when I return home. Once again thank you for the suggestion

Also I should also say (as I didn't make myself clear-apologies for this). We didn't have any outstanding bills with Orange or Talk Talk. I am guessing it was more a 'clerical' error why Orange took the line back. They confirmed to me that it was not due to financial issues. Thanks again

Thanks & update Hi Dalo Harkin, Wolfeymole, Advance Setup and Danzil Thank you very much for taking the time to reply to me and for your suggestions. I have never had to put the MAC code into the router before. I do get access to the Internet-it comes and goes. I am currently typing this in my friend's house. i return home tomorrow and so I will then look and try your suggestions. Orange gave me a MAC code as they agreed the 'stole' the broadband line back, when they shouldn't have (even though no ADSL supply was coming into the router). PlusNet verified the MACcode was active/legit and then the process of migration back to PlusNet took a week. It has been ever since the 're-connection' that the adsl chain link either disappears altogether or if it is on, the broadband will be fine for a while then go really slow or 'cannot connect to server'. Switching the router on and off seems to help initially until it all starts again. My thinking that it is something to do with the line is because all was fine prior to the re-connection and the router has been re-set, filter box changed, etc etc But then I am certainly not an expert and only guessing! PlusNet have said they have now completed their checks and that the intermittent problem persists and so they have passed into onto BT to check. They are due to report back to me on Monday morning. Thank you very much once again to you all for being supportive. Any suggestions continue to be welcomley received!

Hi. Thank you for letting this newbie join and for taking the time to read my story and possibly offer me some suggestions. I am very grateful for this and thank you again. We have a Netgear Rangemax Wireless Modem Router DG834PN. We use Norton Internet Security 2008. We are with PlusNet as the broadband provider. We are running Windows XP home edition with service pack 2. The pc is connected to the router via the Ethernet port. We were previously with Talk Talk (Cancelled 27th May) in a LLU bundle deal for phone and Internet but got out within the 30 day trial period. We were with Orange broadband for over 2 years prior to going with Talk Talk (unbeknown to me-I didn’t sort that bill out!, we hadn’t actually cancelled with Orange, but were still paying them even though Talk Talk took the line from them, and so cancelled with Orange officially on 30th May while still with Talk Talk) this year. As we were in a bundle deal, we had to have our phone line changed from LLU back to a standard BT line. This went through on June 11th. We started with PlusNet officially on June 18th. We had no real problems until 18th July when the ADSL ‘chain’ link on the router (as was my understanding the broadband supply) went off permanently. I rang PlusNet and the Tech support guy was very helpful; unbelievably, Orange had stolen our broadband line back (this was confirmed by adviser with BT wholesale). I rang Orange who apologised, and said they don’t know how, but, yes indeed, they had temporarily taken the line back (even though as I say, we weren’t actually getting any ADSL supply to the router). They said all records of us would be out of their system by midnight that night and so we shouldn’t have any further problems. I then argued and managed to get a MAC code from them. So I rang back PlusNet and they started the migration process (even though we were with PlusNet, but this had to be done as for some inexplicable reason-I established it was NOT financial-i.e., due to unpaid bills with Orange, just a fault on their part). The process took a full week. The Broadband started again on 25th July. However, since then, there have been enormous problems. Basically, the ADSL ‘Chain’ link keeps going off, or if it’s on the internet would be ridiculously slow or ‘cannot connect to server’. It would then be fine and then repeat the process. This has gotten worse and worse. We tried several things-making sure the connection was no more than 10m from the main BT input to the house, re-setting the router (and trying a Friend’s router that is the exact same model), changing the filter box, turning off the firewall, intrusion prevention, spyware etc etc on the Norton Anti-virus. Nothing helps. You can get it to work again for a bit by switching the router on or off again, then after maybe 2 mins, the ADSL chain link eventually comes back on. Then the slowness, unable to connect, ADSL chain link disappearing happens again. Switching the computer on and off did sometimes help, but not now. So I have contacted PlusNet again. They did Broadband line checks yesterday. The results of which were ‘inconclusive’. But Tech Support have told me I can do little more my end and that there appears to be a fault on the line and they are ‘liaising with BT’ (who own PlusNet I’m told-and so they may get things sorted quicker PlusNet said). I have been told today that they don’t know what the fault is, but that it can take from 5 working days-3 weeks to sort out and that they have raised this again now with their faults team. They said not to switch the computer or router off while they are testing things so I didn’t yesterday. The ADSL ‘chain’ link was permanently off, more or less, since then. However, by switching the router off now and back on again (he said it was OK to do this quickly before tests started again), the ADSL link is back on . This seems to happen most if not everytime: if I switch the router off then on, the ADSL link takes approx 2 mins to come back on, but when it does, the internet seems to be fine for a bit, before it all happens again. Even PlusNet agree that it seems too much of a coincidence for there not to have been any problems prior to the line been taken away by Orange, then loads of problems since re-connecting with PlusNet. PlusNet have also said it isn’t a problem our end. Has anyone else had similar experiences, or can anyone shed any light on this? Offer suggestions etc? Even PlusNet agree that it seems too much of a coincidence for there not to have been any problems prior to the line been taken away by Orange, then loads of problems since re-connecting with PlusNet. PlusNet have also said it isn’t a problem our end. Thank you very much for taking the time to read my story! Apologies for how long it is; I am a newbie and not that technical (as you will no doubt tell :o)). Any help at all is appreciated. Thank you again for reading/listening.