prenton01

Thanks everyone ran through all the checks and deleted loads of infections, internet is running good again and laptop is running as it was but AVG is still coming up with trojans after all the scans when the laptop is turned on i am going to put trend on it see if that helps any other suggestions ?? thanks tony

I do have a copy of trend micro pro i won it in a competition was going to put that one when all thjis is sorted

Thanks people I did try a system restore but to no avail have started the process that maynardvdm posted currently running Malwarebytes' Anti-Malaware it wouldnt update as anything that tries to update says that no internet connection available even though i am clearly connected as my skype is connected i am dowloading the files on to my external from my wifes laptop then running on my laptop will let you know how i get on Tony

Hi all i have a virus on my laptop and have tried various things but cannot get rid of it my laptop is connected to internet but will not display any page cannot update and programs including avg as error comes on saying no connection to internet firefox opens to blank page not the homepage which is set to google and will not open any webpage just stays blank ran avg and had following infections c:\\windows\system32\hcqmhteg.exe trojan back door generic_r.dz c:\\windows\system32\hcqmhteg.exe trojan back door generic_r.dz c:\\windows\system32\bxkik.exe trojan back door generic_r.dz c:\\windows\system32\hbxkik.exe trojan back door generic_r.dz when i select all to heal all it asks if i want to force removal so i click on yes it then says files could not be healed as specified file cannot be found tried deleting the files straight from system32 folder but would not let me says file is in use can anyone help please oh sorry i have XP proffesional on laptop Tony