chelle73

at last I gave in and took to a friend`s shop apparantly my tower was thick with dust inside as I did not know you were supposed to have them serviced , subsequently I have blown the ram stick . He has now got me running again and advised me 2 bring it in for servicing about once a year . I am very grateful to all the help offered on here though and as soon as I get my security up and running again I wil make a donation to this site as I will more than likely be asking you guys for help in the future , once again thanks .

I know sorry am on the packard website now and as i cant burn discs from laptop it is telling me another way through my pn number , I will let u know if I manage it . I do appreciate all your help as said before self taught in all this but boy I am learning loads these past few days.

have i killed the hard drive Ok it`s not the mouse although treated us to new wireless mouse and key board in the sales :-) . Have also tried the windows key , nothing happens . Have also tried to get the other menu using Ctrl Alt Del stil nothing happens . Got my neighbour to come in and do cd suggested on his laptop he`s quite knowlegable and assures me it was all on disc but dont know as pc just wont even start now to let me try anything . I am going to chuck in the bin in a minute it`s just taking all my time aaargh .

ok will let u know how i get on

i will be honest and say dont know what windows key is for self taught and learning all the time sorry going to try another mouse now, might have 2 wait until tomorrow though as not sure where other is but will but new one tomorrow anyway just in case .

No noises . erm going to sound really stupid now and ask could it possibly be my mouse? its wirelless but just seems when i walk away and come back it will move the arrow again ? If it is then I feel so daft for wasting your time just another opption ?

hello again has just finished now did freeze but on leaving it it did reboot and done 5 phase check then told me filles were clean am now on log in page where u see the name icons not touching again until i hear what to do next

Ok let me do the disc check and when phase 3 comp;ete new window came up saying disc check complete ok button to press and has now wat i call froze again wont let me do anything at all not going to touch this time until i hear back

ok now have that info didnt know where to find it had to ask my son :-( its packard bell tower pc product name :- imedia 1427 model type:- UTOW SAN MS WHOLE NO:- SAN 964517 serial no:- 042780120589 Hope this is what you need will try other suggestion now and get back when have tried

No have made no recovery discs at any point , anything saved was done by email and saved on my laptop?

Ok starting with pressing f11 on start up just following the instructions on the screen . I got the initial thank you for buying packard bell ect filled the relevant details of who is to use the pc . This then brought me to the packard bell home page with the usual icons , but as its from factory settings it has got messages from norton saying out of date ( I do not use norton this came with pc for first year ) , also packard bell reckomends aol which pc also came with . I try from control panel to link to my internet connection (sky) . That is the furthest I have gotten before the pc just stops and i cant do annything more , which is why I was unplugging to restart and try again . I didnt know this would do any harm .

ita a packard bell and no disks used havent used rhem before and it worked

no its stops doing anything i cannot even shut down have to unplug from the mains adaptor.

Sorry to be a pain have f8 safe mode thing done it , tried internet explorer and has now froze again saying page cannot be displayed

i will try that now have not done so far . will let you know