mickhail

I've tried numerous different things tonight, but I'm still unable to play my Football Manager 2012 game, install flash player, because it can't locate component d3d9.dll. My football manager game should work with the graphics card I have, although I'm considering buy a new graphics card or even just buying a new desktop system. What would you guys recommend?

Hi Ken, I'll take a look, thanks for the help

Hi Randy, I tried the update, but it just says the update does not apply to your system. Thanks anyway

It appears that my computer can't find the component d3d9.dll and from what it appears, is that this is needed to play multimedia applications, like games and youtube videos, which I also can't view. I have tried to download adobe flash player but get the message that the computer is unable to locate the component d3d9.dll

Hi guys, Thanks for your replies. I have tried uninstalling Football Manager 2012 and Steam from my PC and then reinstalling them, but I still get the same error message when I try to play FM12. I am at work just now, but will look into what Merlynson has mentioned regarding the onbaord vga later tonight. If the same situation occurs, then I will look into what spanton has said about a total reinstall of Windows, not sure how to go about that exactly, but will look into it. Thanks Mick

Hi Ken The error message I get when trying to run Football Manager 2012 is: Football Manager 2012 12.1.1f244099 has stopped working I also get similar errors for all games I try to load on Steam

Hi Ken, It's Windows Vista I have, not XP. I have the disc that I got with the motherboard, would it be any harm if I re-installed the drivers that are on the disc? The drivers are - INF Driver Onboard VGA Driver HD Audio Driver and application LAN Driver

Thanks for the help, the Championship Manager game is now working. Do you know of any solution to get the Football Manger 2012 working?

It's telling me me to insert an initial size and a maximum size. At the bottom of this, it says - Total paging file sizes for all drives. Minimum allowed - 16MB Recommended - 3055MB Currently Allocate 2337MB. What would you recommend the Initial and Maximum size to be?

OK, I will give it a go and let you know how I get on. Thanks for the help.

Hi Ken, Thank's for your reply. I have checked each + sign on each device and there are no yellow exclamation marks or red X's. Could this have anything to do with the new motherboard that was installed? Thanks Michael

Hi, A month ago my PC stopped working, I was unable to turn it on at the base. I took it to a PC repair shop who said that the motherboard would need replacing, when I got the PC back home after the new motherboard had been installed, I was unable to connect to the internet through windows. So I took it back to the repair shop, a couple of days later they told me that they couldn't connect to the internet using windows but could connect using Linux, I think it's called?...Anyway, they told me that the only solution that they could give me would be to reset the PC back to it's factory settings. I agreed to this hoping to get my PC like it was on day one when I bought it. The PC was fine for a couple of weeks, internet connection was fine and I was back playing Football Manager 2012, until last week, when while I was playing the game, it just freezed up. I was able to get onto task manager and end the game, thinking I would be able to just reload the game but that didn't happened. Everytime I try to load the game I keep getting this error message [ATTACH=CONFIG]666.vB5-legacyid=1398[/ATTACH] I have tried other game through STEAM ( which is what Football Manager is played on ). I have even tried Championship Manager 01/02! Which manages to load up to the game menu, but when I click on start new game, I get the message: There is not enough available system memory to create the game. Please free up some more and try again. Which I don't understand if the PC has been reset to it's factory settings!?. Here is a DXDIAG of my system, please help! ------------------ System Information ------------------ Time of this report: 2/19/2012, 20:37:34 Machine name: MICHAEL-PC Operating System: Windows Vista™ Home Premium (6.0, Build 6002) Service Pack 2 (6002.vistasp2_gdr.111025-0338) Language: English (Regional Setting: English) System Manufacturer: To Be Filled By O.E.M. System Model: To Be Filled By O.E.M. BIOS: Default System BIOS Processor: Intel® Pentium® Dual CPU E2200 @ 2.20GHz (2 CPUs), ~2.2GHz Memory: 2038MB RAM Page File: 1259MB used, 3064MB available Windows Dir: C:\Windows DirectX Version: DirectX 11 DX Setup Parameters: Not found DxDiag Version: 7.00.6002.18107 32bit Unicode ------------ DxDiag Notes ------------ Display Tab 1: No problems found. Sound Tab 1: No problems found. Input Tab: No problems found. -------------------- DirectX Debug Levels -------------------- Direct3D: 0/4 (retail) DirectDraw: 0/4 (retail) DirectInput: 0/5 (retail) DirectMusic: 0/5 (retail) DirectPlay: 0/9 (retail) DirectSound: 0/5 (retail) DirectShow: 0/6 (retail) --------------- Display Devices --------------- Card name: Intel® G33/G31 Express Chipset Family Manufacturer: Intel Corporation Chip type: Intel® GMA 3100 DAC type: Internal Device Key: Enum\PCI\VEN_8086&DEV_29C2&SUBSYS_29C21849&REV_10 Display Memory: 286 MB Dedicated Memory: 0 MB Shared Memory: 286 MB Current Mode: 1440 x 900 (32 bit) (60Hz) Monitor: Generic PnP Monitor Driver Name: igdumdx32.dll Driver Version: 7.15.0010.1554 (English) DDI Version: unknown BGRA Supported: Yes Driver Attributes: Final Retail Driver Date/Size: 9/2/2008 05:15:04, 536576 bytes WHQL Logo'd: Yes WHQL Date Stamp: n/a Device Identifier: n/a Vendor ID: n/a Device ID: n/a SubSys ID: n/a Revision ID: n/a Revision ID: n/a Video Accel: ModeMPEG2_A ModeMPEG2_C Deinterlace Caps: {AEDC1D5D-8546-440E-AAB2-B69FA725AF82}: Format(In/Out)=(YUY2,YUY2) Frames(Prev/Fwd/Back)=(0,0,1) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY VideoProcess_AlphaBlend DeinterlaceTech_FieldAdaptive {335AA36E-7884-43A4-9C91-7F87FAF3E37E}: Format(In/Out)=(YUY2,YUY2) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY VideoProcess_AlphaBlend DeinterlaceTech_BOBVerticalStretch {5A54A0C9-C7EC-4BD9-8EDE-F3C75DC4393B}: Format(In/Out)=(YUY2,YUY2) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY VideoProcess_AlphaBlend {AEDC1D5D-8546-440E-AAB2-B69FA725AF82}: Format(In/Out)=(UYVY,YUY2) Frames(Prev/Fwd/Back)=(0,0,1) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY VideoProcess_AlphaBlend DeinterlaceTech_FieldAdaptive {335AA36E-7884-43A4-9C91-7F87FAF3E37E}: Format(In/Out)=(UYVY,YUY2) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY VideoProcess_AlphaBlend DeinterlaceTech_BOBVerticalStretch {5A54A0C9-C7EC-4BD9-8EDE-F3C75DC4393B}: Format(In/Out)=(UYVY,YUY2) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY VideoProcess_AlphaBlend {AEDC1D5D-8546-440E-AAB2-B69FA725AF82}: Format(In/Out)=(YV12,YUY2) Frames(Prev/Fwd/Back)=(0,0,1) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY VideoProcess_AlphaBlend DeinterlaceTech_FieldAdaptive {335AA36E-7884-43A4-9C91-7F87FAF3E37E}: Format(In/Out)=(YV12,YUY2) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY VideoProcess_AlphaBlend DeinterlaceTech_BOBVerticalStretch {5A54A0C9-C7EC-4BD9-8EDE-F3C75DC4393B}: Format(In/Out)=(YV12,YUY2) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY VideoProcess_AlphaBlend {AEDC1D5D-8546-440E-AAB2-B69FA725AF82}: Format(In/Out)=(NV12,YUY2) Frames(Prev/Fwd/Back)=(0,0,1) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY VideoProcess_AlphaBlend DeinterlaceTech_FieldAdaptive {335AA36E-7884-43A4-9C91-7F87FAF3E37E}: Format(In/Out)=(NV12,YUY2) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY VideoProcess_AlphaBlend DeinterlaceTech_BOBVerticalStretch {5A54A0C9-C7EC-4BD9-8EDE-F3C75DC4393B}: Format(In/Out)=(NV12,YUY2) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY VideoProcess_AlphaBlend {AEDC1D5D-8546-440E-AAB2-B69FA725AF82}: Format(In/Out)=(IMC1,YUY2) Frames(Prev/Fwd/Back)=(0,0,1) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY VideoProcess_AlphaBlend DeinterlaceTech_FieldAdaptive {335AA36E-7884-43A4-9C91-7F87FAF3E37E}: Format(In/Out)=(IMC1,YUY2) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY VideoProcess_AlphaBlend DeinterlaceTech_BOBVerticalStretch {5A54A0C9-C7EC-4BD9-8EDE-F3C75DC4393B}: Format(In/Out)=(IMC1,YUY2) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY VideoProcess_AlphaBlend {AEDC1D5D-8546-440E-AAB2-B69FA725AF82}: Format(In/Out)=(IMC2,YUY2) Frames(Prev/Fwd/Back)=(0,0,1) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY VideoProcess_AlphaBlend DeinterlaceTech_FieldAdaptive {335AA36E-7884-43A4-9C91-7F87FAF3E37E}: Format(In/Out)=(IMC2,YUY2) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY VideoProcess_AlphaBlend DeinterlaceTech_BOBVerticalStretch {5A54A0C9-C7EC-4BD9-8EDE-F3C75DC4393B}: Format(In/Out)=(IMC2,YUY2) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY VideoProcess_AlphaBlend {AEDC1D5D-8546-440E-AAB2-B69FA725AF82}: Format(In/Out)=(IMC3,YUY2) Frames(Prev/Fwd/Back)=(0,0,1) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY VideoProcess_AlphaBlend DeinterlaceTech_FieldAdaptive {335AA36E-7884-43A4-9C91-7F87FAF3E37E}: Format(In/Out)=(IMC3,YUY2) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY VideoProcess_AlphaBlend DeinterlaceTech_BOBVerticalStretch {5A54A0C9-C7EC-4BD9-8EDE-F3C75DC4393B}: Format(In/Out)=(IMC3,YUY2) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY VideoProcess_AlphaBlend {AEDC1D5D-8546-440E-AAB2-B69FA725AF82}: Format(In/Out)=(IMC4,YUY2) Frames(Prev/Fwd/Back)=(0,0,1) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY VideoProcess_AlphaBlend DeinterlaceTech_FieldAdaptive {335AA36E-7884-43A4-9C91-7F87FAF3E37E}: Format(In/Out)=(IMC4,YUY2) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY VideoProcess_AlphaBlend DeinterlaceTech_BOBVerticalStretch {5A54A0C9-C7EC-4BD9-8EDE-F3C75DC4393B}: Format(In/Out)=(IMC4,YUY2) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY VideoProcess_AlphaBlend DDraw Status: Enabled D3D Status: Not Available AGP Status: Enabled ------------- Sound Devices ------------- Description: Speakers (Realtek High Definition Audio) Default Sound Playback: Yes Default Voice Playback: Yes Hardware ID: HDAUDIO\FUNC_01&VEN_10EC&DEV_0662&SUBSYS_18493662&REV_1001 Manufacturer ID: 1 Product ID: 100 Type: WDM Driver Name: RTKVHDA.sys Driver Version: 6.00.0001.5730 (English) Driver Attributes: Final Retail WHQL Logo'd: Yes Date and Size: 10/31/2008 03:43:30, 2231456 bytes Other Files: Driver Provider: Realtek Semiconductor Corp. HW Accel Level: Basic Cap Flags: 0xF1F Min/Max Sample Rate: 100, 200000 Static/Strm HW Mix Bufs: 1, 0 Static/Strm HW 3D Bufs: 0, 0 HW Memory: 0 Voice Management: No EAX 2.0 Listen/Src: No, No I3DL2 Listen/Src: No, No Sensaura ZoomFX: No --------------------- Sound Capture Devices --------------------- ------------------- DirectInput Devices ------------------- Device Name: Mouse Attached: 1 Controller ID: n/a Vendor/Product ID: n/a FF Driver: n/a Device Name: Keyboard Attached: 1 Controller ID: n/a Vendor/Product ID: n/a FF Driver: n/a Poll w/ Interrupt: No ----------- USB Devices ----------- + USB Root Hub | Vendor/Product ID: 0x8086, 0x27CB | Matching Device ID: usb\root_hub | Service: usbhub | Driver: usbhub.sys, 4/11/2009 13:18:00, 196096 bytes | Driver: usbd.sys, 1/21/2008 02:23:03, 5888 bytes ---------------- Gameport Devices ---------------- ------------ PS/2 Devices ------------ + Standard PS/2 Keyboard | Matching Device ID: *pnp0303 | Service: i8042prt | Driver: i8042prt.sys, 1/21/2008 02:23:20, 54784 bytes | Driver: kbdclass.sys, 1/21/2008 02:23:23, 35384 bytes | + Terminal Server Keyboard Driver | Matching Device ID: root\rdp_kbd | Upper Filters: kbdclass | Service: TermDD | Driver: i8042prt.sys, 1/21/2008 02:23:20, 54784 bytes | Driver: kbdclass.sys, 1/21/2008 02:23:23, 35384 bytes | + Microsoft PS/2 Mouse | Matching Device ID: *pnp0f03 | Service: i8042prt | Driver: i8042prt.sys, 1/21/2008 02:23:20, 54784 bytes | Driver: mouclass.sys, 1/21/2008 02:23:20, 34360 bytes | + Terminal Server Mouse Driver | Matching Device ID: root\rdp_mou | Upper Filters: mouclass | Service: TermDD | Driver: termdd.sys, 4/11/2009 13:18:00, 53224 bytes | Driver: sermouse.sys, 1/21/2008 02:23:20, 19968 bytes | Driver: mouclass.sys, 1/21/2008 02:23:20, 34360 bytes ------------------------ Disk & DVD/CD-ROM Drives ------------------------ Drive: C: Free Space: 99.1 GB Total Space: 140.3 GB File System: NTFS Model: Hitachi HDP725016GLA380 ATA Device Drive: D: Model: ATAPI DVD A DH16A6S ATA Device Driver: c:\windows\system32\drivers\cdrom.sys, 6.00.6002.18005 (English), 4/11/2009 13:18:00, 67072 bytes -------------- System Devices -------------- Name: Intel® G33/G31 Express Chipset Family Device ID: PCI\VEN_8086&DEV_29C2&SUBSYS_29C21849&REV_10\3&11583659&0&10 Driver: C:\Windows\system32\DRIVERS\igdkmd32.sys, 7.15.0010.1554 (English), 9/2/2008 05:17:10, 2472448 bytes Driver: C:\Windows\system32\igdumd32.dll, 7.15.0010.1554 (English), 9/2/2008 05:17:14, 3379200 bytes Driver: C:\Windows\system32\iglhxs32.vp, 9/2/2008 06:36:26, 36064 bytes Driver: C:\Windows\system32\iglhxo32.vp, 9/2/2008 04:49:12, 2096 bytes Driver: C:\Windows\system32\iglhxc32.vp, 9/2/2008 04:49:12, 2096 bytes Driver: C:\Windows\system32\hccutils.dll, 7.14.0010.1554 (English), 9/2/2008 04:54:58, 106496 bytes Driver: C:\Windows\system32\igfxsrvc.dll, 7.14.0010.1554 (English), 9/2/2008 04:55:22, 52224 bytes Driver: C:\Windows\system32\igfxsrvc.exe, 7.14.0010.1554 (English), 9/9/2008 05:19:20, 256536 bytes Driver: C:\Windows\system32\igfxpph.dll, 7.14.0010.1554 (English), 9/2/2008 04:55:42, 217088 bytes Driver: C:\Windows\system32\igfxcpl.cpl, 7.14.0010.1554 (English), 9/2/2008 04:55:32, 126976 bytes Driver: C:\Windows\system32\igfxcfg.exe, 7.14.0010.1554 (English), 9/9/2008 05:19:10, 670232 bytes Driver: C:\Windows\system32\igfxdev.dll, 7.14.0010.1554 (English), 9/2/2008 04:54:52, 221184 bytes Driver: C:\Windows\system32\igfxdo.dll, 7.14.0010.1554 (English), 9/2/2008 04:55:06, 135168 bytes Driver: C:\Windows\system32\igfxtray.exe, 7.14.0010.1554 (English), 9/9/2008 05:19:22, 150040 bytes Driver: C:\Windows\system32\hkcmd.exe, 7.14.0010.1554 (English), 9/9/2008 05:19:08, 178712 bytes Driver: C:\Windows\system32\igfxress.dll, 7.14.0010.1554 (English), 9/2/2008 04:54:52, 5672960 bytes Driver: C:\Windows\system32\igfxpers.exe, 7.14.0010.1554 (English), 9/9/2008 05:19:16, 154136 bytes Driver: C:\Windows\system32\igfxTMM.dll, 7.14.0010.1554 (English), 9/2/2008 04:56:10, 258048 bytes Driver: C:\Windows\system32\igfxext.exe, 7.14.0010.1554 (English), 9/9/2008 05:19:14, 178712 bytes Driver: C:\Windows\system32\igfxexps.dll, 7.14.0010.1554 (English), 9/2/2008 04:55:34, 24576 bytes Driver: C:\Windows\system32\oemdspif.dll, 7.14.0010.1554 (English), 9/2/2008 04:55:50, 69632 bytes Driver: C:\Windows\system32\igfxrara.lrc, 7.14.0010.1554 (English), 9/2/2008 04:58:52, 229376 bytes Driver: C:\Windows\system32\igfxrchs.lrc, 7.14.0010.1554 (English), 9/2/2008 04:58:52, 155648 bytes Driver: C:\Windows\system32\igfxrcht.lrc, 7.14.0010.1554 (English), 9/2/2008 04:58:52, 155648 bytes Driver: C:\Windows\system32\igfxrdan.lrc, 7.14.0010.1554 (English), 9/2/2008 04:58:54, 258048 bytes Driver: C:\Windows\system32\igfxrdeu.lrc, 7.14.0010.1554 (English), 9/2/2008 04:58:54, 278528 bytes Driver: C:\Windows\system32\igfxrenu.lrc, 7.14.0010.1554 (English), 9/2/2008 04:54:52, 249856 bytes Driver: C:\Windows\system32\igfxresp.lrc, 7.14.0010.1554 (English), 9/2/2008 04:58:54, 278528 bytes Driver: C:\Windows\system32\igfxrfin.lrc, 7.14.0010.1554 (English), 9/2/2008 04:58:54, 258048 bytes Driver: C:\Windows\system32\igfxrfra.lrc, 7.14.0010.1554 (English), 9/2/2008 04:58:56, 278528 bytes Driver: C:\Windows\system32\igfxrheb.lrc, 7.14.0010.1554 (English), 9/2/2008 04:58:56, 225280 bytes Driver: C:\Windows\system32\igfxrita.lrc, 7.14.0010.1554 (English), 9/2/2008 04:58:56, 278528 bytes Driver: C:\Windows\system32\igfxrjpn.lrc, 7.14.0010.1554 (English), 9/2/2008 04:58:56, 184320 bytes Driver: C:\Windows\system32\igfxrkor.lrc, 7.14.0010.1554 (English), 9/2/2008 04:58:58, 180224 bytes Driver: C:\Windows\system32\igfxrnld.lrc, 7.14.0010.1554 (English), 9/2/2008 04:58:58, 274432 bytes Driver: C:\Windows\system32\igfxrnor.lrc, 7.14.0010.1554 (English), 9/2/2008 04:58:58, 253952 bytes Driver: C:\Windows\system32\igfxrplk.lrc, 7.14.0010.1554 (English), 9/2/2008 04:58:58, 262144 bytes Driver: C:\Windows\system32\igfxrptb.lrc, 7.14.0010.1554 (English), 9/2/2008 04:58:58, 266240 bytes Driver: C:\Windows\system32\igfxrptg.lrc, 7.14.0010.1554 (English), 9/2/2008 04:59:00, 270336 bytes Driver: C:\Windows\system32\igfxrrus.lrc, 7.14.0010.1554 (English), 9/2/2008 04:59:00, 266240 bytes Driver: C:\Windows\system32\igfxrsky.lrc, 7.14.0010.1554 (English), 9/2/2008 04:59:00, 258048 bytes Driver: C:\Windows\system32\igfxrslv.lrc, 7.14.0010.1554 (English), 9/2/2008 04:59:00, 253952 bytes Driver: C:\Windows\system32\igfxrsve.lrc, 7.14.0010.1554 (English), 9/2/2008 04:59:02, 258048 bytes Driver: C:\Windows\system32\igfxrtha.lrc, 7.14.0010.1554 (English), 9/2/2008 04:59:02, 237568 bytes Driver: C:\Windows\system32\igfxrcsy.lrc, 7.14.0010.1554 (English), 9/2/2008 04:58:52, 258048 bytes Driver: C:\Windows\system32\igfxrell.lrc, 7.14.0010.1554 (English), 9/2/2008 04:58:54, 286720 bytes Driver: C:\Windows\system32\igfxrhun.lrc, 7.14.0010.1554 (English), 9/2/2008 04:58:56, 262144 bytes Driver: C:\Windows\system32\igfxrtrk.lrc, 7.14.0010.1554 (English), 9/2/2008 04:59:02, 253952 bytes Driver: C:\Windows\system32\ig4icd32.dll, 7.15.0010.1554 (English), 9/2/2008 05:04:12, 3878912 bytes Driver: C:\Windows\system32\ig4dev32.dll, 7.15.0010.1554 (English), 9/2/2008 05:04:46, 2342912 bytes Driver: C:\Windows\system32\igdumdx32.dll, 7.15.0010.1554 (English), 9/2/2008 05:15:04, 536576 bytes Driver: C:\Windows\system32\igfxCoIn_v1554.dll, 9/2/2008 05:25:04, 147456 bytes Name: Intel® G33/G31/P35/P31 Express Chipset Processor to I/O Controller - 29C0 Device ID: PCI\VEN_8086&DEV_29C0&SUBSYS_29C01849&REV_10\3&11583659&0&00 Driver: n/a Name: Intel® 82801G (ICH7 Family) Ultra ATA Storage Controllers - 27DF Device ID: PCI\VEN_8086&DEV_27DF&SUBSYS_27DF1849&REV_01\3&11583659&0&F9 Driver: C:\Windows\system32\DRIVERS\intelide.sys, 6.00.6001.18000 (English), 1/21/2008 02:23:00, 17976 bytes Driver: C:\Windows\system32\DRIVERS\pciidex.sys, 6.00.6002.18005 (English), 4/11/2009 13:18:00, 43496 bytes Driver: C:\Windows\system32\DRIVERS\atapi.sys, 6.00.6002.18005 (English), 4/11/2009 13:18:00, 19944 bytes Driver: C:\Windows\system32\DRIVERS\ataport.sys, 6.00.6002.18005 (English), 4/11/2009 13:18:00, 109032 bytes Name: Intel® 82801G (ICH7 Family) SMBus Controller - 27DA Device ID: PCI\VEN_8086&DEV_27DA&SUBSYS_27DA1849&REV_01\3&11583659&0&FB Driver: n/a Name: High Definition Audio Controller Device ID: PCI\VEN_8086&DEV_27D8&SUBSYS_36621849&REV_01\3&11583659&0&D8 Driver: C:\Windows\system32\DRIVERS\hdaudbus.sys, 6.00.6002.18005 (English), 4/11/2009 13:18:02, 561152 bytes Name: Intel® 82801G (ICH7 Family) PCI Express Root Port - 27D2 Device ID: PCI\VEN_8086&DEV_27D2&SUBSYS_27D21849&REV_01\3&11583659&0&E1 Driver: C:\Windows\system32\DRIVERS\pci.sys, 6.00.6002.18005 (English), 4/11/2009 13:18:00, 149480 bytes Name: Intel® 82801G (ICH7 Family) PCI Express Root Port - 27D0 Device ID: PCI\VEN_8086&DEV_27D0&SUBSYS_27D01849&REV_01\3&11583659&0&E0 Driver: C:\Windows\system32\DRIVERS\pci.sys, 6.00.6002.18005 (English), 4/11/2009 13:18:00, 149480 bytes Name: Intel® 82801G (ICH7 Family) USB2 Enhanced Host Controller - 27CC Device ID: PCI\VEN_8086&DEV_27CC&SUBSYS_27CC1849&REV_01\3&11583659&0&EF Driver: C:\Windows\system32\drivers\usbehci.sys, 6.00.6002.18005 (English), 4/11/2009 13:18:01, 39936 bytes Driver: C:\Windows\system32\drivers\usbport.sys, 6.00.6002.18005 (English), 4/11/2009 13:18:01, 226304 bytes Driver: C:\Windows\system32\drivers\usbhub.sys, 6.00.6002.18005 (English), 4/11/2009 13:18:00, 196096 bytes Driver: C:\Windows\system32\hccoin.dll, 6.00.6000.16386 (English), 11/2/2006 09:46:05, 8704 bytes Driver: C:\Windows\system32\hcrstco.dll, 6.00.6001.18000 (English), 1/21/2008 02:23:03, 15872 bytes Name: Intel® 82801G (ICH7 Family) USB Universal Host Controller - 27CB Device ID: PCI\VEN_8086&DEV_27CB&SUBSYS_27CB1849&REV_01\3&11583659&0&EB Driver: C:\Windows\system32\drivers\usbuhci.sys, 6.00.6001.18000 (English), 1/21/2008 02:23:03, 23552 bytes Driver: C:\Windows\system32\drivers\usbport.sys, 6.00.6002.18005 (English), 4/11/2009 13:18:01, 226304 bytes Driver: C:\Windows\system32\drivers\usbhub.sys, 6.00.6002.18005 (English), 4/11/2009 13:18:00, 196096 bytes Driver: C:\Windows\system32\hcrstco.dll, 6.00.6001.18000 (English), 1/21/2008 02:23:03, 15872 bytes Name: Intel® 82801G (ICH7 Family) USB Universal Host Controller - 27CA Device ID: PCI\VEN_8086&DEV_27CA&SUBSYS_27CA1849&REV_01\3&11583659&0&EA Driver: C:\Windows\system32\drivers\usbuhci.sys, 6.00.6001.18000 (English), 1/21/2008 02:23:03, 23552 bytes Driver: C:\Windows\system32\drivers\usbport.sys, 6.00.6002.18005 (English), 4/11/2009 13:18:01, 226304 bytes Driver: C:\Windows\system32\drivers\usbhub.sys, 6.00.6002.18005 (English), 4/11/2009 13:18:00, 196096 bytes Driver: C:\Windows\system32\hcrstco.dll, 6.00.6001.18000 (English), 1/21/2008 02:23:03, 15872 bytes Name: Intel® 82801G (ICH7 Family) USB Universal Host Controller - 27C9 Device ID: PCI\VEN_8086&DEV_27C9&SUBSYS_27C91849&REV_01\3&11583659&0&E9 Driver: C:\Windows\system32\drivers\usbuhci.sys, 6.00.6001.18000 (English), 1/21/2008 02:23:03, 23552 bytes Driver: C:\Windows\system32\drivers\usbport.sys, 6.00.6002.18005 (English), 4/11/2009 13:18:01, 226304 bytes Driver: C:\Windows\system32\drivers\usbhub.sys, 6.00.6002.18005 (English), 4/11/2009 13:18:00, 196096 bytes Driver: C:\Windows\system32\hcrstco.dll, 6.00.6001.18000 (English), 1/21/2008 02:23:03, 15872 bytes Name: Intel® 82801G (ICH7 Family) USB Universal Host Controller - 27C8 Device ID: PCI\VEN_8086&DEV_27C8&SUBSYS_27C81849&REV_01\3&11583659&0&E8 Driver: C:\Windows\system32\drivers\usbuhci.sys, 6.00.6001.18000 (English), 1/21/2008 02:23:03, 23552 bytes Driver: C:\Windows\system32\drivers\usbport.sys, 6.00.6002.18005 (English), 4/11/2009 13:18:01, 226304 bytes Driver: C:\Windows\system32\drivers\usbhub.sys, 6.00.6002.18005 (English), 4/11/2009 13:18:00, 196096 bytes Driver: C:\Windows\system32\hcrstco.dll, 6.00.6001.18000 (English), 1/21/2008 02:23:03, 15872 bytes Name: Intel® 82801GB/GR/GH (ICH7 Family) Serial ATA Storage Controller - 27C0 Device ID: PCI\VEN_8086&DEV_27C0&SUBSYS_27C01849&REV_01\3&11583659&0&FA Driver: C:\Windows\system32\DRIVERS\intelide.sys, 6.00.6001.18000 (English), 1/21/2008 02:23:00, 17976 bytes Driver: C:\Windows\system32\DRIVERS\pciidex.sys, 6.00.6002.18005 (English), 4/11/2009 13:18:00, 43496 bytes Driver: C:\Windows\system32\DRIVERS\atapi.sys, 6.00.6002.18005 (English), 4/11/2009 13:18:00, 19944 bytes Driver: C:\Windows\system32\DRIVERS\ataport.sys, 6.00.6002.18005 (English), 4/11/2009 13:18:00, 109032 bytes Name: Intel® 82801GB/GR (ICH7 Family) LPC Interface Controller - 27B8 Device ID: PCI\VEN_8086&DEV_27B8&SUBSYS_27B81849&REV_01\3&11583659&0&F8 Driver: C:\Windows\system32\DRIVERS\msisadrv.sys, 6.00.6001.18000 (English), 1/21/2008 02:23:01, 16440 bytes Name: Intel® 82801 PCI Bridge - 244E Device ID: PCI\VEN_8086&DEV_244E&SUBSYS_244E1849&REV_E1\3&11583659&0&F0 Driver: C:\Windows\system32\DRIVERS\pci.sys, 6.00.6002.18005 (English), 4/11/2009 13:18:00, 149480 bytes Name: Realtek RTL8168D/8111D Family PCI Gigabit Ethernet NIC (NDIS 6.0) Device ID: PCI\VEN_10EC&DEV_8168&SUBSYS_81681849&REV_03\4&1BA3C945&0&00E1 Driver: C:\Windows\system32\DRIVERS\Rtlh86.sys, 6.208.0729.2008 (English), 8/6/2008 08:26:08, 124928 bytes Driver: C:\Windows\system32\RtNicProp32.dll, 1.01.0716.2008 (English), 8/6/2008 08:26:08, 9728 bytes ------------------ DirectShow Filters ------------------ DirectShow Filters: WMAudio Decoder DMO,0x00800800,1,1,, WMAPro over S/PDIF DMO,0x00600800,1,1,, WMSpeech Decoder DMO,0x00600800,1,1,, MP3 Decoder DMO,0x00600800,1,1,, Mpeg4s Decoder DMO,0x00800001,1,1,, WMV Screen decoder DMO,0x00600800,1,1,, WMVideo Decoder DMO,0x00800001,1,1,, Mpeg43 Decoder DMO,0x00800001,1,1,, Mpeg4 Decoder DMO,0x00800001,1,1,, Full Screen Renderer,0x00200000,1,0,,6.06.6002.18533 Multiple File Output,0x00200000,2,2,WMM2FILT.dll, WMT Black Frame Generator,0x00200000,1,1,WMM2FILT.dll, WMT Import Filter,0x00200000,0,1,WMM2FILT.dll, DV Muxer,0x00400000,0,0,,6.06.6001.18000 Color Space Converter,0x00400001,1,1,,6.06.6002.18533 WMT Interlacer,0x00200000,1,1,WMM2FILT.dll, WM ASF Reader,0x00400000,0,0,,11.00.6001.7000 Screen Capture filter,0x00200000,0,1,wmpsrcwp.dll,11.00.6001.7000 AVI Splitter,0x00600000,1,1,,6.06.6002.18533 VGA 16 Color Ditherer,0x00400000,1,1,,6.06.6002.18533 Microsoft MPEG-2 Video Decoder,0x005fffff,2,4,msmpeg2vdec.dll,11.00.6001.7110 AC3 Parser Filter,0x00600000,1,1,mpg2splt.ax,6.06.6002.18363 WMT Format Conversion,0x00200000,1,1,WMM2FILT.dll, 9x8Resize,0x00200000,1,1,WMM2FILT.dll, StreamBufferSink,0x00200000,0,0,sbe.dll,6.06.6002.18363 WMT Virtual Source,0x00200000,0,1,WMM2FILT.dll, Microsoft TV Caption Decoder,0x00200001,1,0,MSTVCapn.dll,6.00.6002.18536 MJPEG Decompressor,0x00600000,1,1,,6.06.6002.18533 CBVA DMO wrapper filter,0x00200000,1,1,cbva.dll,6.00.6002.18242 MPEG-I Stream Splitter,0x00600000,1,2,,6.06.6002.18533 SAMI (CC) Parser,0x00400000,1,1,,6.06.6002.18533 VBI Codec,0x00600000,1,4,VBICodec.ax,6.06.6001.18000 MPEG-2 Splitter,0x005fffff,1,0,mpg2splt.ax,6.06.6002.18363 WMT AudioAnalyzer,0x00200000,1,1,WMM2FILT.dll, Microsoft MPEG-2 Video Encoder,0x00200000,2,0,msmpeg2enc.dll,11.00.6001.7000 Stretch Video,0x00200000,1,1,WMM2FILT.dll, Internal Script Command Renderer,0x00800001,1,0,,6.06.6002.18533 MPEG Audio Decoder,0x03680001,1,1,,6.06.6002.18533 DV Splitter,0x00600000,1,2,,6.06.6001.18000 Video Mixing Renderer 9,0x00200000,1,0,,6.06.6002.18533 Microsoft MPEG-2 Encoder,0x00200000,2,1,msmpeg2enc.dll,11.00.6001.7000 Frame Eater,0x00200000,1,1,WMM2FILT.dll, Allocator Fix,0x00200000,1,1,WMM2FILT.dll, ACM Wrapper,0x00600000,1,1,,6.06.6002.18533 Video Renderer,0x00800001,1,0,,6.06.6002.18533 MPEG-2 Video Stream Analyzer,0x00200000,0,0,sbe.dll,6.06.6002.18363 Capture ASF Writer,0x00200000,0,0,WMM2FILT.dll, Line 21 Decoder,0x00600000,1,1,,6.06.6002.18533 Video Port Manager,0x00600000,2,1,,6.06.6002.18533 Video Renderer,0x00400000,1,0,,6.06.6002.18533 Bitmap Generate,0x00200000,1,1,WMM2FILT.dll, Proxy Sink,0x00200000,1,0,WMM2FILT.dll, Proxy Source,0x00200000,0,1,WMM2FILT.dll, WM ASF Writer,0x00400000,0,0,,11.00.6001.7000 VBI Surface Allocator,0x00600000,1,1,vbisurf.ax,6.00.6001.18000 WMT Sample Information Filter,0x00200000,1,1,WMM2FILT.dll, File writer,0x00200000,1,0,,6.06.6001.18000 DVD Navigator,0x00200000,0,3,,6.06.6002.18533 WMT DV Extract,0x00200000,1,1,WMM2FILT.dll, Overlay Mixer2,0x00200000,1,1,,6.06.6002.18533 AVI Draw,0x00600064,9,1,,6.06.6002.18533 Microsoft MPEG-2 Audio Encoder,0x00200000,2,0,msmpeg2enc.dll,11.00.6001.7000 WST Pager,0x00800000,1,1,WSTPager.ax,6.06.6001.18000 MPEG-2 Demultiplexer,0x00600000,1,1,mpg2splt.ax,6.06.6002.18363 Record Queue,0x00200000,1,1,WMM2FILT.dll, DV Video Decoder,0x00800000,1,1,,6.06.6001.18000 SampleGrabber,0x00200000,1,1,qedit.dll,6.06.6002.18005 Null Renderer,0x00200000,1,0,qedit.dll,6.06.6002.18005 WMT Log Filter,0x00200000,1,1,WMM2FILT.dll, MPEG-2 Sections and Tables,0x005fffff,1,0,Mpeg2Data.ax,6.06.6002.18496 Microsoft AC3 Encoder,0x00200000,1,1,msac3enc.dll,11.00.6001.7000 WMT Virtual Renderer,0x00200000,1,0,WMM2FILT.dll, StreamBufferSource,0x00200000,0,0,sbe.dll,6.06.6002.18363 Smart Tee,0x00200000,1,2,,6.06.6001.18000 Overlay Mixer,0x00200000,0,0,,6.06.6002.18533 AVI Decompressor,0x00600000,1,1,,6.06.6002.18533 WMT MuxDeMux Filter,0x00200000,0,0,WMM2FILT.dll, NetBridge,0x00200000,2,0,netbridge.dll,6.01.6001.18000 AVI/WAV File Source,0x00400000,0,2,,6.06.6002.18533 WMT Volume,0x00200000,1,1,WMM2FILT.dll, Wave Parser,0x00400000,1,1,,6.06.6002.18533 MIDI Parser,0x00400000,1,1,,6.06.6002.18533 Multi-file Parser,0x00400000,1,1,,6.06.6002.18533 File stream renderer,0x00400000,1,1,,6.06.6002.18533 WMT VIH2 Fix,0x00200000,1,1,WMM2FILT.dll, Microsoft MPEG-1/DD Audio Decoder,0x005fffff,1,1,msmpeg2adec.dll,11.00.6001.7000 AVI Mux,0x00200000,1,0,,6.06.6001.18000 Line 21 Decoder 2,0x00600002,1,1,,6.06.6002.18533 File Source (Async.),0x00400000,0,1,,6.06.6002.18533 File Source (URL),0x00400000,0,1,,6.06.6002.18533 Media Center Extender Encryption Filter,0x00200000,2,2,Mcx2Filter.dll,6.01.6002.18005 AudioRecorder WAV Dest,0x00200000,0,0,,6.00.6001.18000 AudioRecorder Wave Form,0x00200000,0,0,,6.00.6001.18000 SoundRecorder Null Renderer,0x00200000,0,0,,6.00.6001.18000 Infinite Pin Tee Filter,0x00200000,1,1,,6.06.6001.18000 WMT Switch Filter,0x00200000,1,1,WMM2FILT.dll, Enhanced Video Renderer,0x00200000,1,0,evr.dll,6.00.6002.18005 Uncompressed Domain Shot Detection Filter,0x00200000,1,1,WMM2FILT.dll, BDA MPEG2 Transport Information Filter,0x00200000,2,0,psisrndr.ax,6.06.6002.18496 MPEG Video Decoder,0x40000001,1,1,,6.06.6002.18533 WDM Streaming Tee/Splitter Devices: Tee/Sink-to-Sink Converter,0x00000000,0,0,, Video Compressors: WMVideo8 Encoder DMO,0x00600800,1,1,, WMVideo9 Encoder DMO,0x00600800,1,1,, MSScreen 9 encoder DMO,0x00600800,1,1,, DV Video Encoder,0x00200000,0,0,,6.06.6001.18000 MJPEG Compressor,0x00200000,0,0,,6.06.6002.18533 Cinepak Codec by Radius,0x00200000,1,1,,6.06.6001.18000 Intel IYUV codec,0x00200000,1,1,,6.06.6001.18000 Intel IYUV codec,0x00200000,1,1,,6.06.6001.18000 Microsoft RLE,0x00200000,1,1,,6.06.6001.18000 Microsoft Video 1,0x00200000,1,1,,6.06.6001.18000 Audio Compressors: WM Speech Encoder DMO,0x00600800,1,1,, WMAudio Encoder DMO,0x00600800,1,1,, IMA ADPCM,0x00200000,1,1,,6.06.6002.18533 PCM,0x00200000,1,1,,6.06.6002.18533 Microsoft ADPCM,0x00200000,1,1,,6.06.6002.18533 GSM 6.10,0x00200000,1,1,,6.06.6002.18533 CCITT A-Law,0x00200000,1,1,,6.06.6002.18533 CCITT u-Law,0x00200000,1,1,,6.06.6002.18533 MPEG Layer-3,0x00200000,1,1,,6.06.6002.18533 Midi Renderers: Default MidiOut Device,0x00800000,1,0,,6.06.6002.18533 Microsoft GS Wavetable Synth,0x00200000,1,0,,6.06.6002.18533 WDM Streaming Capture Devices: ,0x00000000,0,0,, ,0x00000000,0,0,, ,0x00000000,0,0,, ,0x00000000,0,0,, WDM Streaming Rendering Devices: Realtek HD Audio output,0x00000000,0,0,, BDA Network Providers: Microsoft ATSC Network Provider,0x00200000,0,1,MSDvbNP.ax,6.06.6002.18496 Microsoft DVBC Network Provider,0x00200000,0,1,MSDvbNP.ax,6.06.6002.18496 Microsoft DVBS Network Provider,0x00200000,0,1,MSDvbNP.ax,6.06.6002.18496 Microsoft DVBT Network Provider,0x00200000,0,1,MSDvbNP.ax,6.06.6002.18496 Microsoft Network Provider,0x00200000,0,1,MSNP.ax,6.06.6002.18005 Multi-Instance Capable VBI Codecs: VBI Codec,0x00600000,1,4,VBICodec.ax,6.06.6001.18000 BDA Transport Information Renderers: BDA MPEG2 Transport Information Filter,0x00600000,2,0,psisrndr.ax,6.06.6002.18496 MPEG-2 Sections and Tables,0x00600000,1,0,Mpeg2Data.ax,6.06.6002.18496 BDA CP/CA Filters: Decrypt/Tag,0x00600000,1,0,EncDec.dll,6.06.6002.18528 Encrypt/Tag,0x00200000,0,0,EncDec.dll,6.06.6002.18528 XDS Codec,0x00200000,0,0,EncDec.dll,6.06.6002.18528 WDM Streaming Communication Transforms: Tee/Sink-to-Sink Converter,0x00000000,0,0,, Audio Renderers: Speakers (Realtek High Definiti,0x00200000,1,0,,6.06.6002.18533 Default DirectSound Device,0x00800000,1,0,,6.06.6002.18533 Default WaveOut Device,0x00200000,1,0,,6.06.6002.18533 DirectSound: Speakers (Realtek High Definition Audio),0x00200000,1,0,,6.06.6002.18533

hi goku, i will do as you say and have a look through the list and see if i can resolve the problem. thanks for the help michael

when i click the safe mode option, a black screen appears on screen with white writing, it goes through many different things but it stops on: multi(0)disk(0)rdisk(0)partition(1)\windows\system32\Drivers\Mup.sys

hi tootech thank you for the welcome michael