leeravens

Hey, i very recently had to format and reinstall windows xp on my Dell C521 after i was infected with the Dr Guard virus and couldn't remove it, but now have no sound and constant screen flickering whenever i scroll up/down on firefox or internet explorer. I have updated it through windows updater as much as it can go and none of my drivers will update any further either. When looking under device manager it has IDT High Definition Audio Codec with an exclamation mark in a yellow circle, with 'Code 10 this device cannot start'.. If anyone could help explain how to fix this i'd be extremely grateful and if any further details are needed i'll post them as soon as possible :) Thanks!! Dell Dimension C521 Service Pack 3

sorry my label is upside down on my computer lol was a 6 not a G, so J6HKP2J is my service tag Uninstalling SP3 for SP2 sounds like a good idea, i'll try that and post back with how it goes, thanks. leeravens

service tag = JGHKP2J i tried downloading and installing the driver but under the install process it claims that 'the file 'ksuser.dll' on windows xp professional service pack 3 CD is needed' and cannot find it anywhere on my computer, though as i downloaded service pack 3 straight from windows under windows updates i don't know where this CD comes from. would this happen on all driver installation attepts do you think? thanks, leeravens

if this picture link works these are the sound devices i have under my device manager. i have been to the dell website but none of the 4 listed drivers seem to tally directly with the IDT High Definition Audio CODEC device that has the alert symbol and error code with it, unless i just can't see for looking. Thanks, leeravens drivers.bmp

Hey, Before i describe my problem i have to tell you i am a complete technological fool and so in regards to responses, the simpler the better if you could be so kind. About a week ago i had to reinstall windows XP Media Edition on my Dell Dimension C521 because of how badly it was running and as instructed installed all the latest updates, upto and including service pack 3. After this i found that i had no sound working on my computer, getting 'Windows Media Player cannot play the file because there is a problem with your sound device. There might not be a sound device installed on your computer, it might be in use by another program, or it might not be functioning properly.' when i try and play music in media player. When checking my device manager, i have a small exclamation mark in a yellow circle next to my 'IDT High Definition Audio CODEC'. When i double click on this i get 'This device cannot start. (Code 10)'. I have tried updating and rolling back the current driver but nothing seems to work. I was advised by a friend to download some kind of driver from a 3rd party but i have no idea what or where to look for. I am using AVG anti virus if that's needed to be known. I would be very grateful for any help anyone can give me, and if any information is needed to answer my question that i've forgotten to put in just say and ill put it in System: Microsoft Windows XP Media Center Edition Version 2002 Service Pack 3 Thanks, leeravens