Bazza

Just to let you know I have managed to successfully join and synchronise the video clips - it took a great deal of time and effort. I used some software called handbrake to standardise the frame rate and KBPS audio of the original clips. The clips synchronised by changing them all to a constant rate of 29.97 FRS and audio 96 KBPS and 44.1HZ. This speeded up the picture but kept the audio rate the same. It did not work at the lower rate of 25. I then rejoined them using some software called "Free VIdeo Joiner" and played the merged file through Windows Media Player, VLC and moviemaker and all seemed fine. Hope this helps some other members in the future experiencing such problems.

Ok I will go back to the original nine clips and check them one by one and then remerge. l will let you know if this works.

Thanks for the information and download links you provided yesterday. I read the articles you provided and downloaded Avidemux as that looked the most suitable for MP4 files sync. I played the joined video clip through VLR (after downloaded the player) to ascertain the MS delays required for each individual video clip which I joined together. Then I loaded the file into Avidemux and followed the instructions on the article about how to alter the delay. Once I had finished editing the file I saved it as per the instructions, but when I played it back Avidemux had applied the last delay setting (+2300ms) to the whole video. I have tried the process a number of times and seem to get the same result when played back in Avidemux, VLR or Windows Media Player. Any suggestions on what I might be doing wrong. My interpretation of the instructions is that you have to play the video through from start to finish in playback mode then pause and edit when you reach each different clips and that you cannot skip through the video and edit without playing in playback mode - Is this correct??

Thanks for you post. I used moviemaker as you suggested to join the video clips together. This was successful and worked well and is now a 31 minute video. However when I played the video back after joining the various clips together, the audio and video are now out of sync on the filep that moviemaker created. It gets more and more out of sync the longer the video is played. How can I sychnronise the audio with the video properly for the entire 30 minute clip. Any help or suggestions would be most welcome

I need some help on how to join and synchronise (audio and picture) some video clips together into one file. The files in question are all in MP4 format but have different frame rates/bitrates as they have come from a number of different sources. I have never done any video editing and dubbing before so is it possible to combine these files together so that the sound and picture are synchronised. Is there any simple, free video editing software out there that can do these procedure. Any advice help on hoiw to do this would be most welcome.

Thanks for your response - it is a HP laptop computer. Not sure what the next steps are? Is it something I have to live with until it completely fails?

Thanks for your response - have cleaned the lens - can now burn music; however all is not still well. When I put in the blank cd-r, ensuring that the disk is formatted as an audio cd,then after compiling my burn list I click "start burn" and everything now works normally. Looks and sounds like it is writing all the data onto the blank disk, no error messages appear, everything seems to work ok and the disk is ejected. I checked the disk and can clearly see that the music files have been burned onto the cd-r. I then put the disk back into the drive and it asks me to format the disk - it appears to think that it is a blank disk that is being inserted. My cd player seems to be able to read and play the cd-r ok, not windows media player. I have tried it on vlr as well without success. I am able to play older music cd-rs perfectly well, but not any that have been burned in the last few days. Any further ideas?

I cannot seem to burn music files onto cd-rs anymore using windows media player. I can still play some old cds that I burned using windows media player. Old cds that I burned can still be ripped using windows media player. Also some of the cds burned in the last few days can no longer be played using on my pc as they cannot be read. However they can be played ok on my cd player? is this a software issue? Is my dvd/cd disk drive broken? any help greatly appreciated!!!!

I have installed the software over the weekend and all seems ok thus far. Thanks for all your help. Will let you know if it happens again.

Thanks for this - I will install these and see if this cures the problem - I will let you know the results.

It only seems to appear when I watch a video clip on sites like you tube on IE. When using Firefox it does not appear. I have run Malwarebytes Anti-Malware this morning and it found some 15 PUP files with little green bugs. It has now quarantined and removed these items . I checked by running it again and the items did not reappear - Was this the cause? I have Norton Internet Security 2013 and Malwarebytes on my PC. I used to have ATF Cleaner and Super Antispyware on my old PC. I have not loaded these onto my new pc as I was not sure whether they are compatible with Windows 7 64 bit operating system. I do not have Avast on my PC. Are the messages that appear the some form of tracking cookie embedded into the file to track your movements online? Can they be blocked ?

I hope somebody can help me. When I go into internet explorer and load a website I keep getting the following message on my screen: "Do you want to open or save tags.js from tags.expo9.exponential.com" - what does this mean? Has my pc been infected and if so how do remove this from my pc? Any help would be appreciated Thanks

Thanks for this. I have followed your instructions and this has cleared the old corrupted windows media library and rebuilt a new one which seems to work ok.

Thanks for this. In the meantime I have also run windows troubleshooter on my pc for the media player . it says that my music library is corrupted. This seems to be the problem indentified. How do I fix this?

Thanks for this. Tried what you suggested and the file names are still present and now another one album that I ripped into window media player this morning is doing the same ie it is still showing in windows media player but doesn't exist in my music Any further suggestions??

Have tried to delete some wav music files from my pc. When I look in my music they seem to have been deleted ok. However when I go into my media player the file names/files still appear to be there. I've tried to delete them in windows media player but it won't remove them. They seem to be empty but are causing some confusion to my playlists as they will not play the list in order of selection - they now keep skipping to random play? How do I permanently remove these files/filenames so they do not appear each time I go into windows and resolve the playlist issue.

Thanks for your tips - Have used windows media player as you suggested with the desire result.

Have been running ie for a few days now and everything seems to be working fine thanks for your help

Thanks for your reply. Have removed the old versions of java and Malawarebytes Ran otl fix as directed - results below: Files\Folders moved on Reboot... C:\Users\Barry\AppData\Local\Temp\FXSAPIDebugLogFile.txt moved successfully. PendingFileRenameOperations files... Registry entries deleted on Reboot... ran ie without add-on had no problems also ran ie with add-ons afterewards and it seemed to be working normally. Has the issue now been resolved?

Here is the Extras.txt report OTL Extras logfile created on: 1/22/2013 10:33:52 AM - Run 1 OTL by OldTimer - Version 3.2.69.0 Folder = C:\Users\Barry\Pictures 64bit- Home Premium Edition Service Pack 1 (Version = 6.1.7601) - Type = NTWorkstation Internet Explorer (Version = 9.0.8112.16421) Locale: 00000409 | Country: United Kingdom | Language: ENG | Date Format: dd/MM/yyyy 2.93 Gb Total Physical Memory | 1.76 Gb Available Physical Memory | 60.02% Memory free 5.86 Gb Paging File | 4.32 Gb Available in Paging File | 73.65% Paging File free Paging file location(s): ?:\pagefile.sys [binary data] %SystemDrive% = C: | %SystemRoot% = C:\Windows | %ProgramFiles% = C:\Program Files (x86) Drive C: | 220.22 Gb Total Space | 167.82 Gb Free Space | 76.21% Space Free | Partition Type: NTFS Drive D: | 12.47 Gb Total Space | 2.09 Gb Free Space | 16.72% Space Free | Partition Type: NTFS Computer Name: BARRYSLAPTOP | User Name: Barry | Logged in as Administrator. Boot Mode: Normal | Scan Mode: Current user | Include 64bit Scans Company Name Whitelist: Off | Skip Microsoft Files: Off | No Company Name Whitelist: On | File Age = 30 Days ========== Extra Registry (SafeList) ========== ========== File Associations ========== 64bit: [HKEY_LOCAL_MACHINE\SOFTWARE\Classes\<extension>] .url[@ = InternetShortcut] -- C:\Windows\SysNative\rundll32.exe (Microsoft Corporation) [HKEY_LOCAL_MACHINE\SOFTWARE\Classes\<extension>] .cpl [@ = cplfile] -- C:\Windows\SysWow64\control.exe (Microsoft Corporation) [HKEY_CURRENT_USER\SOFTWARE\Classes\<extension>] .html [@ = FirefoxHTML] -- C:\Program Files (x86)\Mozilla Firefox\firefox.exe (Mozilla Corporation) ========== Shell Spawning ========== 64bit: [HKEY_LOCAL_MACHINE\SOFTWARE\Classes\<key>\shell\[command]\command] batfile [open] -- "%1" %* cmdfile [open] -- "%1" %* comfile [open] -- "%1" %* exefile [open] -- "%1" %* helpfile [open] -- Reg Error: Key error. inffile [install] -- %SystemRoot%\System32\InfDefaultInstall.exe "%1" (Microsoft Corporation) InternetShortcut [open] -- "C:\Windows\System32\rundll32.exe" "C:\Windows\System32\ieframe.dll",OpenURL %l (Microsoft Corporation) InternetShortcut [print] -- "C:\Windows\System32\rundll32.exe" "C:\Windows\System32\mshtml.dll",PrintHTML "%1" (Microsoft Corporation) piffile [open] -- "%1" %* regfile [merge] -- Reg Error: Key error. scrfile [config] -- "%1" scrfile [install] -- rundll32.exe desk.cpl,InstallScreenSaver %l scrfile [open] -- "%1" /S txtfile [edit] -- Reg Error: Key error. Unknown [openas] -- %SystemRoot%\system32\rundll32.exe %SystemRoot%\system32\shell32.dll,OpenAs_RunDLL %1 Directory [cmd] -- cmd.exe /s /k pushd "%V" (Microsoft Corporation) Directory [find] -- %SystemRoot%\Explorer.exe (Microsoft Corporation) Folder [open] -- %SystemRoot%\Explorer.exe (Microsoft Corporation) Folder [explore] -- Reg Error: Value error. Drive [find] -- %SystemRoot%\Explorer.exe (Microsoft Corporation) [HKEY_LOCAL_MACHINE\SOFTWARE\Classes\<key>\shell\[command]\command] batfile [open] -- "%1" %* cmdfile [open] -- "%1" %* comfile [open] -- "%1" %* cplfile [cplopen] -- %SystemRoot%\System32\control.exe "%1",%* (Microsoft Corporation) exefile [open] -- "%1" %* helpfile [open] -- Reg Error: Key error. inffile [install] -- %SystemRoot%\System32\InfDefaultInstall.exe "%1" (Microsoft Corporation) piffile [open] -- "%1" %* regfile [merge] -- Reg Error: Key error. scrfile [config] -- "%1" scrfile [install] -- rundll32.exe desk.cpl,InstallScreenSaver %l scrfile [open] -- "%1" /S txtfile [edit] -- Reg Error: Key error. Unknown [openas] -- %SystemRoot%\system32\rundll32.exe %SystemRoot%\system32\shell32.dll,OpenAs_RunDLL %1 Directory [cmd] -- cmd.exe /s /k pushd "%V" (Microsoft Corporation) Directory [find] -- %SystemRoot%\Explorer.exe (Microsoft Corporation) Folder [open] -- %SystemRoot%\Explorer.exe (Microsoft Corporation) Folder [explore] -- Reg Error: Value error. Drive [find] -- %SystemRoot%\Explorer.exe (Microsoft Corporation) ========== Security Center Settings ========== 64bit: [HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Security Center] "cval" = 1 64bit: [HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Security Center\Monitoring] 64bit: [HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Security Center\Svc] "VistaSp1" = 28 4D B2 76 41 04 CA 01 [binary data] "AntiVirusOverride" = 0 "AntiSpywareOverride" = 0 "FirewallOverride" = 0 64bit: [HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Security Center\Svc\Vol] [HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Security Center] [HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Security Center\Svc] ========== Firewall Settings ========== [HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Services\SharedAccess\Parameters\FirewallPolicy\DomainProfile] "DisableNotifications" = 0 "EnableFirewall" = 1 [HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Services\SharedAccess\Parameters\FirewallPolicy\StandardProfile] "DisableNotifications" = 0 "EnableFirewall" = 1 [HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Services\SharedAccess\Parameters\FirewallPolicy\PublicProfile] "DisableNotifications" = 0 "EnableFirewall" = 1 ========== Authorized Applications List ========== ========== Vista Active Open Ports Exception List ========== [HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Services\SharedAccess\Parameters\FirewallPolicy\FirewallRules] "{03017F3A-E055-4505-AFFD-22F7686AA2CE}" = lport=2177 | protocol=6 | dir=in | svc=qwave | app=%systemroot%\system32\svchost.exe | "{098F1A37-E21C-4FE0-B37C-09F4F1DF5648}" = lport=1900 | protocol=17 | dir=in | name=windows live communications platform (ssdp) | "{13C8625C-2EA0-42F4-9BB9-23B287D43CA1}" = rport=137 | protocol=17 | dir=out | app=system | "{165CE92D-4D1E-4E0B-9BCF-B9813F31D248}" = lport=rpc | protocol=6 | dir=in | svc=spooler | app=%systemroot%\system32\spoolsv.exe | "{1955EC9B-F494-42F7-98B8-FB5D7A29E132}" = lport=1900 | protocol=17 | dir=in | svc=ssdpsrv | app=svchost.exe | "{2F5AD456-6A58-4F0C-BD28-59CF0EFBCFB4}" = rport=138 | protocol=17 | dir=out | app=system | "{46BCD90D-3C90-4A40-B46C-D86B8D6DEEEA}" = lport=445 | protocol=6 | dir=in | app=system | "{4F9A2960-6F0B-41ED-921D-112159966CA4}" = lport=2869 | protocol=6 | dir=in | app=system | "{5131FF49-9A79-40D2-B373-C2266C8C3B91}" = lport=5355 | protocol=17 | dir=in | svc=dnscache | app=%systemroot%\system32\svchost.exe | "{5917A9A9-C07C-42FB-9EC3-5BA0795B04CB}" = rport=445 | protocol=6 | dir=out | app=system | "{6E6D70E8-A056-4DFC-847B-FA8536408E00}" = lport=137 | protocol=17 | dir=in | app=system | "{7109D035-EBB9-44D9-829F-9BE328DE125A}" = lport=2869 | protocol=6 | dir=in | app=system | "{777A97E2-7CB4-4565-80F4-ACAFCADBCECF}" = rport=139 | protocol=6 | dir=out | app=system | "{804F9F07-1474-4A7B-A6F5-374D6E95F74D}" = lport=2869 | protocol=6 | dir=in | name=windows live communications platform (upnp) | "{8E440B00-DEDF-4044-9740-3F3BAE5C400D}" = rport=2177 | protocol=17 | dir=out | svc=qwave | app=%systemroot%\system32\svchost.exe | "{946E11F9-0FB6-4C11-9F35-AC889F5AFE24}" = lport=1900 | protocol=17 | dir=in | svc=ssdpsrv | app=%systemroot%\system32\svchost.exe | "{A1CCE81D-BDED-46F4-9959-1B0E2C0C9025}" = lport=rpc-epmap | protocol=6 | dir=in | svc=rpcss | name=@firewallapi.dll,-28539 | "{A7A7D83D-6037-43A9-8F74-532E8C2B7307}" = rport=10243 | protocol=6 | dir=out | app=system | "{AA0B963A-F9B4-45A7-959D-118411352B74}" = lport=138 | protocol=17 | dir=in | app=system | "{CAC059EA-D2C5-4969-95E2-4C01DB93DE75}" = rport=5355 | protocol=17 | dir=out | svc=dnscache | app=%systemroot%\system32\svchost.exe | "{D37BB331-6DB9-41E3-B084-3DD6A5277508}" = lport=2177 | protocol=17 | dir=in | svc=qwave | app=%systemroot%\system32\svchost.exe | "{E1165020-00BE-421A-B788-667793A0DA8D}" = rport=2177 | protocol=6 | dir=out | svc=qwave | app=%systemroot%\system32\svchost.exe | "{E7D60FAC-4082-49AA-820F-005C54953D0E}" = lport=10243 | protocol=6 | dir=in | app=system | "{EB3CBACF-2D92-4F9B-AF27-59397197A206}" = lport=139 | protocol=6 | dir=in | app=system | "{F4DD5406-8B68-457A-AAEA-B1CB7BB3F55A}" = rport=1900 | protocol=17 | dir=out | svc=ssdpsrv | app=%systemroot%\system32\svchost.exe | ========== Vista Active Application Exception List ========== [HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Services\SharedAccess\Parameters\FirewallPolicy\FirewallRules] "{01280555-2CD8-4861-AF91-8CEAE7C254F1}" = protocol=6 | dir=in | app=c:\program files (x86)\microsoft office\office12\onenote.exe | "{04ACD41E-4708-4B3B-AF7B-5C2BD18739FC}" = protocol=17 | dir=out | app=%programfiles(x86)%\windows media player\wmplayer.exe | "{37B3EFC3-ACDE-487F-AB38-A863D1BC5B42}" = dir=in | app=c:\program files (x86)\windows live\contacts\wlcomm.exe | "{3855CD0C-C678-41B7-9BC0-1A69F4265A9D}" = dir=in | app=c:\program files (x86)\windows live\sync\windowslivesync.exe | "{4C450C89-3A26-472C-8387-FDBD0828B450}" = protocol=17 | dir=out | app=%programfiles%\windows media player\wmpnetwk.exe | "{5841740B-C089-4232-A09A-AFA939E41155}" = protocol=17 | dir=in | app=%programfiles%\windows media player\wmpnetwk.exe | "{6D11D377-B06D-465C-A37A-551068331A64}" = protocol=1 | dir=out | name=@firewallapi.dll,-28544 | "{73AB12D8-5684-46D5-BD3C-8504EBBA4A5A}" = protocol=17 | dir=in | app=%programfiles%\windows media player\wmplayer.exe | "{7CCEAFB7-ACEA-4AC0-BD39-336D0AC2BF10}" = protocol=6 | dir=out | app=%programfiles%\windows media player\wmplayer.exe | "{7D5850BD-A981-4921-B2BD-34F1A3E8DAAC}" = protocol=58 | dir=in | name=@firewallapi.dll,-28545 | "{978EC5BA-C101-4BA4-895C-2580AACBDBA3}" = protocol=17 | dir=in | app=%programfiles%\windows media player\wmplayer.exe | "{9A53040B-AD34-4663-892C-64CA30688CF4}" = dir=in | app=c:\program files (x86)\windows live\mesh\moe.exe | "{9E9D5F49-029B-473D-8F18-1E91D92D47B8}" = protocol=17 | dir=in | app=c:\program files (x86)\microsoft office\office12\onenote.exe | "{A83139F7-2F8E-411D-B240-2A34F14C3F94}" = protocol=17 | dir=in | app=%programfiles(x86)%\windows media player\wmplayer.exe | "{AD1C2E6F-503F-4013-9A2C-7DB3452D9CE3}" = protocol=1 | dir=in | name=@firewallapi.dll,-28543 | "{BC715C4D-C0BD-48FD-B4D2-60E1698255BB}" = protocol=17 | dir=out | app=%programfiles%\windows media player\wmplayer.exe | "{BD4A20FF-1C2B-4BA7-9CAE-B558E1FF47B2}" = protocol=6 | dir=out | app=%programfiles%\windows media player\wmpnetwk.exe | "{C2E81F55-EC6F-4696-8F15-970797045CA4}" = protocol=6 | dir=out | app=%programfiles(x86)%\windows media player\wmplayer.exe | "{C3DA3518-9C42-42DF-8D27-41081336DEDD}" = dir=in | app=c:\program files (x86)\windows live\messenger\msnmsgr.exe | "{C5A3085E-ED25-44A8-BD07-46C80962CEA2}" = protocol=6 | dir=out | svc=upnphost | app=%systemroot%\system32\svchost.exe | "{CAA05BCC-11C4-400C-99D9-C6E6E6BCBD6D}" = protocol=6 | dir=out | app=%programfiles%\windows media player\wmplayer.exe | "{D5843254-ABEA-4521-8185-F0ADA4697C4D}" = protocol=17 | dir=out | app=%programfiles%\windows media player\wmplayer.exe | "{E06A1D05-4486-4BE1-9096-BD58116DADE9}" = protocol=6 | dir=out | app=system | "{E33B218C-2AFC-494D-A5D3-B7778A692A0C}" = protocol=58 | dir=out | name=@firewallapi.dll,-28546 | "{E7FEFC8F-0923-4EC6-A9AA-082DF0C36703}" = dir=in | app=c:\program files (x86)\cyberlink\powerdvd8\powerdvd8.exe | "{F23EB15A-3845-434E-9CBE-63F87A36375B}" = protocol=6 | dir=in | app=%programfiles%\windows media player\wmpnetwk.exe | "{FC9B0C6F-A66D-46D7-B4CA-2221ED32B01F}" = dir=in | app=c:\program files (x86)\cyberlink\powerdirector\pdr.exe | ========== HKEY_LOCAL_MACHINE Uninstall List ========== 64bit: [HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\Uninstall] "{071c9b48-7c32-4621-a0ac-3f809523288f}" = Microsoft Visual C++ 2005 Redistributable (x64) "{1AAF3A3B-7B32-4DDF-8ABB-438DAEB46EEC}" = Windows Live Family Safety "{1B8ABA62-74F0-47ED-B18C-A43128E591B8}" = Windows Live ID Sign-in Assistant "{26A24AE4-039D-4CA4-87B4-2F86416015FF}" = Java 6 Update 15 (64-bit) "{46A5FBE9-ADB3-4493-A1CC-B4CFFD24D26A}" = Windows Live Family Safety "{4B6C7001-C7D6-3710-913E-5BC23FCE91E6}" = Microsoft Visual C++ 2008 Redistributable - x64 9.0.30729.4148 "{5EB6F3CB-46F4-451F-A028-7F6D8D35D7D0}" = Windows Live Language Selector "{5FCE6D76-F5DC-37AB-B2B8-22AB8CEDB1D4}" = Microsoft Visual C++ 2008 Redistributable - x64 9.0.30729.6161 "{64A3A4F4-B792-11D6-A78A-00B0D0160150}" = Java SE Development Kit 6 Update 15 (64-bit) "{656DEEDE-F6AC-47CA-A568-A1B4E34B5760}" = Windows Live Remote Service Resources "{8220EEFE-38CD-377E-8595-13398D740ACE}" = Microsoft Visual C++ 2008 Redistributable - x64 9.0.30729.17 "{847B0532-55E3-4AAF-8D7B-E3A1A7CD17E5}" = Windows Live Remote Client Resources "{89F4137D-6C26-4A84-BDB8-2E5A4BB71E00}" = Microsoft Silverlight "{90120000-002A-0000-1000-0000000FF1CE}" = Microsoft Office Office 64-bit Components 2007 "{90120000-002A-0409-1000-0000000FF1CE}" = Microsoft Office Shared 64-bit MUI (English) 2007 "{90120000-0116-0409-1000-0000000FF1CE}" = Microsoft Office Shared 64-bit Setup Metadata MUI (English) 2007 "{95120000-00B9-0409-1000-0000000FF1CE}" = Microsoft Application Error Reporting "{ad8a2fa1-06e7-4b0d-927d-6e54b3d31028}" = Microsoft Visual C++ 2005 Redistributable (x64) "{DA54F80E-261C-41A2-A855-549A144F2F59}" = Windows Live MIME IFilter "{DF6D988A-EEA0-4277-AAB8-158E086E439B}" = Windows Live Remote Client "{E02A6548-6FDE-40E2-8ED9-119D7D7E641F}" = Windows Live Remote Service "{F5B09CFD-F0B2-36AF-8DF4-1DF6B63FC7B4}" = Microsoft .NET Framework 4 Client Profile "CANONIJINBOXADDON100" = Canon Inkjet Printer Driver Add-On Module "EPSON Stylus SX200 Series" = EPSON Stylus SX200 Series Printer Uninstall "HDMI" = Intel® Graphics Media Accelerator Driver "Microsoft .NET Framework 4 Client Profile" = Microsoft .NET Framework 4 Client Profile "SynTPDeinstKey" = Synaptics Pointing Device Driver [HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\Uninstall] "{01FB4998-33C4-4431-85ED-079E3EEFE75D}" = CyberLink YouCam "{07FA4960-B038-49EB-891B-9F95930AA544}" = HP Customer Experience Enhancements "{0B0F231F-CE6A-483D-AA23-77B364F75917}" = Windows Live Installer "{1111706F-666A-4037-7777-211328764D10}" = JavaFX 2.1.1 "{15BC8CD0-A65B-47D0-A2DD-90A824590FA8}" = Microsoft Works "{17B4760F-334B-475D-829F-1A3E94A6A4E6}" = HP Setup "{18455581-E099-4BA8-BC6B-F34B2F06600C}" = Google Toolbar for Internet Explorer "{19BA08F7-C728-469C-8A35-BFBD3633BE08}" = Windows Live Movie Maker "{1F1C2DFC-2D24-3E06-BCB8-725134ADF989}" = Microsoft Visual C++ 2008 Redistributable - x86 9.0.30729.4148 "{1F6AB0E7-8CDD-4B93-8A23-AA9EB2FEFCE4}" = Junk Mail filter update "{1FBF6C24-C1FD-4101-A42B-0C564F9E8E79}" = CyberLink DVD Suite "{200FEC62-3C34-4D60-9CE8-EC372E01C08F}" = Windows Live SOXE Definitions "{20C45B32-5AB6-46A4-94EF-58950CAF05E5}" = EPSON Attach To Email "{2318C2B1-4965-11d4-9B18-009027A5CD4F}" = Google Toolbar for Internet Explorer "{26A24AE4-039D-4CA4-87B4-2F83216020F0}" = Java 6 Update 20 "{26A24AE4-039D-4CA4-87B4-2F83216033FF}" = Java 6 Update 37 "{26A24AE4-039D-4CA4-87B4-2F83217009FF}" = Java 7 Update 11 "{287ECFA4-719A-2143-A09B-D6A12DE54E40}" = Acrobat.com "{2902F983-B4C1-44BA-B85D-5C6D52E2C441}" = Windows Live Mesh ActiveX Control for Remote Connections "{2A88F1BF-7041-4E42-84B1-6B4ACB83AC64}" = EPSON Scan Assistant "{2BF2E31F-B8BB-40A7-B650-98D28E0F7D47}" = CyberLink PowerDVD 8 "{3336F667-9049-4D46-98B6-4C743EEBC5B1}" = Windows Live Photo Gallery "{34D2AB40-150D-475D-AE32-BD23FB5EE355}" = HP Quick Launch Buttons "{34F4D9A4-42C2-4348-BEF4-E553C84549E7}" = Windows Live Photo Gallery "{40BF1E83-20EB-11D8-97C5-0009C5020658}" = Power2Go "{40FB8D7C-6FF8-4AF2-BC8B-0B1DB32AF04B}" = HP Advisor "{42EDF895-158C-484E-A7F2-42B90759F281}" = Camera RAW Plug-In for EPSON Creativity Suite "{44B2A0AB-412E-4F8C-B058-D1E8AECCDFF5}" = Recovery Manager "{46CBBDF8-55B5-40DB-B459-7B848394309C}" = EPSON File Manager "{4A03706F-666A-4037-7777-5F2748764D10}" = Java Auto Updater "{4CBABDFD-49F8-47FD-BE7D-ECDE7270525A}" = Windows Live PIMT Platform "{50816F92-1652-4A7C-B9BC-48F682742C4B}" = Messenger Companion "{51C7AD07-C3F6-4635-8E8A-231306D810FE}" = Cisco LEAP Module "{5313CFF7-E762-4752-BEC0-1E2CB2C685E4}" = uMedia uTV "{54CC7901-804D-4155-B353-21F0CC9112AB}" = HP Wireless Assistant "{64BF0187-F3D2-498B-99EA-163AF9AE6EC9}" = Cisco EAP-FAST Module "{682B3E4F-696A-42DE-A41C-4C07EA1678B4}" = Windows Live SOXE "{6A05FEDF-662E-46BF-8A25-010E3F1C9C69}" = Windows Live UX Platform Language Pack "{6F340107-F9AA-47C6-B54C-C3A19F11553F}" = Hewlett-Packard ACLM.NET v1.1.2.0 "{6F44AF95-3CDE-4513-AD3F-6D45F17BF324}" = HP Support Assistant "{710f4c1c-cc18-4c49-8cbf-51240c89a1a2}" = Microsoft Visual C++ 2005 Redistributable "{716E0306-8318-4364-8B8F-0CC4E9376BAC}" = MSXML 4.0 SP2 Parser and SDK "{7299052b-02a4-4627-81f2-1818da5d550d}" = Microsoft Visual C++ 2005 Redistributable "{770657D0-A123-3C07-8E44-1C83EC895118}" = Microsoft Visual C++ 2005 ATL Update kb973923 - x86 8.0.50727.4053 "{78A96B4C-A643-4D0F-98C2-A8E16A6669F9}" = Windows Live Messenger Companion Core "{80956555-A512-4190-9CAD-B000C36D6B6B}" = Windows Live Messenger "{80E158EA-7181-40FE-A701-301CE6BE64AB}" = CyberLink MediaShow "{84EBDF39-4B33-49D7-A0BD-EB6E2C4E81C1}" = Windows Live Sync "{8833FFB6-5B0C-4764-81AA-06DFEED9A476}" = Realtek 8136 8168 8169 Ethernet Driver "{8A8F8391-4C2C-4BE1-A984-CD4A5A546467}" = EPSON Easy Photo Print "{8C6D6116-B724-4810-8F2D-D047E6B7D68E}" = Mesh Runtime "{8DD46C6A-0056-4FEC-B70A-28BB16A1F11F}" = MSVCRT "{90120000-0016-0409-0000-0000000FF1CE}" = Microsoft Office Excel MUI (English) 2007 "{90120000-0016-0409-0000-0000000FF1CE}_HOMESTUDENTR_{AAA19365-932B-49BD-8138-BE28CEE9C4B4}" = Microsoft Office 2007 Service Pack 3 (SP3) "{90120000-0018-0409-0000-0000000FF1CE}" = Microsoft Office PowerPoint MUI (English) 2007 "{90120000-0018-0409-0000-0000000FF1CE}_HOMESTUDENTR_{AAA19365-932B-49BD-8138-BE28CEE9C4B4}" = Microsoft Office 2007 Service Pack 3 (SP3) "{90120000-001B-0409-0000-0000000FF1CE}" = Microsoft Office Word MUI (English) 2007 "{90120000-001B-0409-0000-0000000FF1CE}_HOMESTUDENTR_{AAA19365-932B-49BD-8138-BE28CEE9C4B4}" = Microsoft Office 2007 Service Pack 3 (SP3) "{90120000-001F-0409-0000-0000000FF1CE}" = Microsoft Office Proof (English) 2007 "{90120000-001F-0409-0000-0000000FF1CE}_HOMESTUDENTR_{1FF96026-A04A-4C3E-B50A-BB7022654D0F}" = Microsoft Office Proofing Tools 2007 Service Pack 3 (SP3) "{90120000-001F-040C-0000-0000000FF1CE}" = Microsoft Office Proof (French) 2007 "{90120000-001F-040C-0000-0000000FF1CE}_HOMESTUDENTR_{71F055E8-E2C6-4214-BB3D-BFE03561B89E}" = Microsoft Office Proofing Tools 2007 Service Pack 3 (SP3) "{90120000-001F-0C0A-0000-0000000FF1CE}" = Microsoft Office Proof (Spanish) 2007 "{90120000-001F-0C0A-0000-0000000FF1CE}_HOMESTUDENTR_{2314F9A1-126F-45CC-8A5E-DFAF866F3FBC}" = Microsoft Office Proofing Tools 2007 Service Pack 3 (SP3) "{90120000-0020-0409-0000-0000000FF1CE}" = Compatibility Pack for the 2007 Office system "{90120000-002A-0000-1000-0000000FF1CE}_HOMESTUDENTR_{664655D8-B9BB-455D-8A58-7EAF7B0B2862}" = Microsoft Office 2007 Service Pack 3 (SP3) "{90120000-002A-0409-1000-0000000FF1CE}_HOMESTUDENTR_{98333358-268C-4164-B6D4-C96DF5153727}" = Microsoft Office 2007 Service Pack 3 (SP3) "{90120000-002C-0409-0000-0000000FF1CE}" = Microsoft Office Proofing (English) 2007 "{90120000-006E-0409-0000-0000000FF1CE}" = Microsoft Office Shared MUI (English) 2007 "{90120000-006E-0409-0000-0000000FF1CE}_HOMESTUDENTR_{98333358-268C-4164-B6D4-C96DF5153727}" = Microsoft Office 2007 Service Pack 3 (SP3) "{90120000-00A1-0409-0000-0000000FF1CE}" = Microsoft Office OneNote MUI (English) 2007 "{90120000-00A1-0409-0000-0000000FF1CE}_HOMESTUDENTR_{AAA19365-932B-49BD-8138-BE28CEE9C4B4}" = Microsoft Office 2007 Service Pack 3 (SP3) "{90120000-0115-0409-0000-0000000FF1CE}" = Microsoft Office Shared Setup Metadata MUI (English) 2007 "{90120000-0115-0409-0000-0000000FF1CE}_HOMESTUDENTR_{98333358-268C-4164-B6D4-C96DF5153727}" = Microsoft Office 2007 Service Pack 3 (SP3) "{90120000-0116-0409-1000-0000000FF1CE}_HOMESTUDENTR_{98333358-268C-4164-B6D4-C96DF5153727}" = Microsoft Office 2007 Service Pack 3 (SP3) "{90140000-2005-0000-0000-0000000FF1CE}" = Microsoft Office File Validation Add-In "{91110409-6000-11D3-8CFE-0050048383C9}" = Microsoft Office XP Professional "{91120000-002F-0000-0000-0000000FF1CE}" = Microsoft Office Home and Student 2007 "{91120000-002F-0000-0000-0000000FF1CE}_HOMESTUDENTR_{6E107EB7-8B55-48BF-ACCB-199F86A2CD93}" = Microsoft Office 2007 Service Pack 3 (SP3) "{91190409-6000-11D3-8CFE-0050048383C9}" = Microsoft Publisher 2002 "{92EA4134-10D1-418A-91E1-5A0453131A38}" = Windows Live Movie Maker "{95120000-00AF-0409-0000-0000000FF1CE}" = Microsoft Office PowerPoint Viewer 2007 (English) "{96AE7E41-E34E-47D0-AC07-1091A8127911}" = Realtek USB 2.0 Card Reader "{9BE518E6-ECC6-35A9-88E4-87755C07200F}" = Microsoft Visual C++ 2008 Redistributable - x86 9.0.30729.6161 "{9D3318E1-5A9F-4A95-A7A1-7E045403AE34}" = HP User Guides 0148 "{9D56775A-93F3-44A3-8092-840E3826DE30}" = Windows Live Mail "{A0C91188-C88F-4E86-93E6-CD7C9A266649}" = Windows Live Mesh "{A2BCA9F1-566C-4805-97D1-7FDC93386723}" = Adobe AIR "{A726AE06-AAA3-43D1-87E3-70F510314F04}" = Windows Live Writer "{A92DAB39-4E2C-4304-9AB6-BC44E68B55E2}" = Google Update Helper "{A9BDCA6B-3653-467B-AC83-94367DA3BFE3}" = Windows Live Photo Common "{AAAFC670-569B-4A2F-82B4-42945E0DE3EF}" = Windows Live Writer "{AAF454FC-82CA-4F29-AB31-6A109485E76E}" = Windows Live Writer "{AC76BA86-7AD7-FFFF-7B44-A91000000001}" = Adobe Reader 9.5.3 MUI "{ACF60000-22B9-4CE9-98D6-2CCF359BAC07}" = ABBYY FineReader 6.0 Sprint "{AD72CFB4-C2BF-424E-9DF0-C7BAD1F30A11}" = Adobe Shockwave Player "{C3A32068-8AB1-4327-BB16-BED9C6219DC7}" = Atheros Driver Installation Program "{C57BCDE1-7CB9-467D-B3BA-7E119916CDC1}" = Norton Online Backup "{C59C179C-668D-49A9-B6EA-0121CCFC1243}" = LabelPrint "{C66824E4-CBB3-4851-BB3F-E8CFD6350923}" = Windows Live Mail "{CB099890-1D5F-11D5-9EA9-0050BAE317E1}" = PowerDirector "{CC8E94A2-55C7-4460-953C-2A790180578C}" = LightScribe System Software "{CE95A79E-E4FC-4FFF-8A75-29F04B942FF2}" = Windows Live UX Platform "{CFF8B8E8-E086-4DE0-935F-FE22CAB54F80}" = Microsoft Search Enhancement Pack "{D0B44725-3666-492D-BEF6-587A14BD9BD9}" = MSVCRT_amd64 "{D436F577-1695-4D2F-8B44-AC76C99E0002}" = Windows Live Photo Common "{D45240D3-B6B3-4FF9-B243-54ECE3E10066}" = Windows Live Communications Platform "{D46D081B-F60E-467E-A7C4-117B70D76731}" = HP Update "{DAB5C521-80B2-48C3-B0DA-326A1B331F55}" = GoToAssist Corporate "{DDC8BDEE-DCAC-404D-8257-3E8D4B782467}" = Windows Live Writer Resources "{DE626616-D7C4-4F00-7E0B-EAF26FA65749}" = muvee Reveal "{DECDCB7C-58CC-4865-91AF-627F9798FE48}" = Windows Live Mesh "{E09C4DB7-630C-4F06-A631-8EA7239923AF}" = D3DX10 "{E3A5A8AB-58F6-45FF-AFCB-C9AE18C05001}" = IDT Audio "{E50AE784-FABE-46DA-A1F8-7B6B56DCB22E}" = Microsoft Office Suite Activation Assistant "{EB4DF488-AAEF-406F-A341-CB2AAA315B90}" = Windows Live Messenger "{ED5776D5-59B4-46B7-AF81-5F2D94D7C640}" = Cisco PEAP Module "{F0B430D1-B6AA-473D-9B06-AA3DD01FD0B8}" = Microsoft SQL Server 2005 Compact Edition [ENU] "{F1D7AC58-554A-4A58-B784-B61558B1449A}" = QLBCASL "{FE044230-9CA5-43F7-9B58-5AC5A28A1F33}" = Windows Live Essentials "7-Zip" = 7-Zip 9.15 beta "Adobe AIR" = Adobe AIR "Adobe Flash Player ActiveX" = Adobe Flash Player 11 ActiveX "Adobe Flash Player Plugin" = Adobe Flash Player 10 Plugin "BT Desktop Help" = BT Desktop Help "BTHomeHub" = BTHomeHub "EasyBits Magic Desktop" = Magic Desktop "EPSON Scanner" = EPSON Scan "EPSON Stylus SX200_SX400_TX200_TX400 User’s Guide" = EPSON Stylus SX200_SX400_TX200_TX400 Manual "GoToAssist" = GoToAssist Corporate "HOMESTUDENTR" = Microsoft Office Home and Student 2007 "InstallShield_{01FB4998-33C4-4431-85ED-079E3EEFE75D}" = CyberLink YouCam "InstallShield_{1FBF6C24-C1FD-4101-A42B-0C564F9E8E79}" = CyberLink DVD Suite "InstallShield_{20C45B32-5AB6-46A4-94EF-58950CAF05E5}" = EPSON Attach To Email "InstallShield_{2BF2E31F-B8BB-40A7-B650-98D28E0F7D47}" = CyberLink PowerDVD 8 "InstallShield_{40BF1E83-20EB-11D8-97C5-0009C5020658}" = Power2Go "InstallShield_{80E158EA-7181-40FE-A701-301CE6BE64AB}" = CyberLink MediaShow "InstallShield_{C59C179C-668D-49A9-B6EA-0121CCFC1243}" = LabelPrint "InstallShield_{CB099890-1D5F-11D5-9EA9-0050BAE317E1}" = PowerDirector "Malwarebytes' Anti-Malware_is1" = Malwarebytes Anti-Malware version 1.70.0.1100 "Mozilla Firefox 16.0.2 (x86 en-US)" = Mozilla Firefox 16.0.2 (x86 en-US) "Mozilla Thunderbird (3.1)" = Mozilla Thunderbird (3.1) "MozillaMaintenanceService" = Mozilla Maintenance Service "NIS" = Norton Internet Security "WildTangent hp Master Uninstall" = HP Games "WinLiveSuite" = Windows Live Essentials ========== Last 20 Event Log Errors ========== [ Application Events ] Error - 8/23/2011 7:39:39 AM | Computer Name = Barryslaptop | Source = Microsoft-Windows-CAPI2 | ID = 4107 Description = Failed extract of third-party root list from auto update cab at: <http://www.download.windowsupdate.com/msdownload/update/v3/static/trustedr/en/authrootstl.cab> with error: A required certificate is not within its validity period when verifying against the current system clock or the timestamp in the signed file. . Error - 8/23/2011 7:39:39 AM | Computer Name = Barryslaptop | Source = Microsoft-Windows-CAPI2 | ID = 4107 Description = Failed extract of third-party root list from auto update cab at: <http://www.download.windowsupdate.com/msdownload/update/v3/static/trustedr/en/authrootstl.cab> with error: A required certificate is not within its validity period when verifying against the current system clock or the timestamp in the signed file. . Error - 8/23/2011 7:39:40 AM | Computer Name = Barryslaptop | Source = Microsoft-Windows-CAPI2 | ID = 4107 Description = Failed extract of third-party root list from auto update cab at: <http://www.download.windowsupdate.com/msdownload/update/v3/static/trustedr/en/authrootstl.cab> with error: A required certificate is not within its validity period when verifying against the current system clock or the timestamp in the signed file. . Error - 8/23/2011 7:39:41 AM | Computer Name = Barryslaptop | Source = Microsoft-Windows-CAPI2 | ID = 4107 Description = Failed extract of third-party root list from auto update cab at: <http://www.download.windowsupdate.com/msdownload/update/v3/static/trustedr/en/authrootstl.cab> with error: A required certificate is not within its validity period when verifying against the current system clock or the timestamp in the signed file. . Error - 8/23/2011 7:42:13 AM | Computer Name = Barryslaptop | Source = Microsoft-Windows-CAPI2 | ID = 4107 Description = Failed extract of third-party root list from auto update cab at: <http://www.download.windowsupdate.com/msdownload/update/v3/static/trustedr/en/authrootstl.cab> with error: A required certificate is not within its validity period when verifying against the current system clock or the timestamp in the signed file. . Error - 8/23/2011 7:42:13 AM | Computer Name = Barryslaptop | Source = Microsoft-Windows-CAPI2 | ID = 4107 Description = Failed extract of third-party root list from auto update cab at: <http://www.download.windowsupdate.com/msdownload/update/v3/static/trustedr/en/authrootstl.cab> with error: A required certificate is not within its validity period when verifying against the current system clock or the timestamp in the signed file. . Error - 8/23/2011 7:42:20 AM | Computer Name = Barryslaptop | Source = Microsoft-Windows-CAPI2 | ID = 4107 Description = Failed extract of third-party root list from auto update cab at: <http://www.download.windowsupdate.com/msdownload/update/v3/static/trustedr/en/authrootstl.cab> with error: A required certificate is not within its validity period when verifying against the current system clock or the timestamp in the signed file. . Error - 8/23/2011 7:42:20 AM | Computer Name = Barryslaptop | Source = Microsoft-Windows-CAPI2 | ID = 4107 Description = Failed extract of third-party root list from auto update cab at: <http://www.download.windowsupdate.com/msdownload/update/v3/static/trustedr/en/authrootstl.cab> with error: A required certificate is not within its validity period when verifying against the current system clock or the timestamp in the signed file. . Error - 8/23/2011 7:42:27 AM | Computer Name = Barryslaptop | Source = Microsoft-Windows-CAPI2 | ID = 4107 Description = Failed extract of third-party root list from auto update cab at: <http://www.download.windowsupdate.com/msdownload/update/v3/static/trustedr/en/authrootstl.cab> with error: A required certificate is not within its validity period when verifying against the current system clock or the timestamp in the signed file. . Error - 8/23/2011 7:42:27 AM | Computer Name = Barryslaptop | Source = Microsoft-Windows-CAPI2 | ID = 4107 Description = Failed extract of third-party root list from auto update cab at: <http://www.download.windowsupdate.com/msdownload/update/v3/static/trustedr/en/authrootstl.cab> with error: A required certificate is not within its validity period when verifying against the current system clock or the timestamp in the signed file. . [ Hewlett-Packard Events ] Error - 12/3/2012 10:43:38 AM | Computer Name = Barryslaptop | Source = HPSF.exe | ID = 4000 Description = Error - 12/12/2012 12:44:02 PM | Computer Name = Barryslaptop | Source = HPSF.exe | ID = 4000 Description = Error - 12/12/2012 12:44:02 PM | Computer Name = Barryslaptop | Source = HPSF.exe | ID = 4000 Description = Error - 12/15/2012 6:32:49 AM | Computer Name = Barryslaptop | Source = HPSF.exe | ID = 4000 Description = HP Error ID: -2146233087 Server stack trace: at System.ServiceModel.Channels.ServiceChannel.Call(String action, Boolean oneway, ProxyOperationRuntime operation, Object[] ins, Object[] outs, TimeSpan timeout) at System.ServiceModel.Channels.ServiceChannel.Call(String action, Boolean oneway, ProxyOperationRuntime operation, Object[] ins, Object[] outs) at System.ServiceModel.Channels.ServiceChannelProxy.InvokeService(IMethodCallMessage methodCall, ProxyOperationRuntime operation) at System.ServiceModel.Channels.ServiceChannelProxy.Invoke(IMessage message) Exception rethrown at [0] Message: The server did not provide a meaningful reply; this might be caused by a contract mismatch, a premature session shutdown or an internal server error. StackTrace: Server stack trace: at System.ServiceModel.Channels.ServiceChannel.Call(String action, Boolean oneway, ProxyOperationRuntime operation, Object[] ins, Object[] outs, TimeSpan timeout) at System.ServiceModel.Channels.ServiceChannel.Call(String action, Boolean oneway, ProxyOperationRuntime operation, Object[] ins, Object[] outs) at System.ServiceModel.Channels.ServiceChannelProxy.InvokeService(IMethodCallMessage methodCall, ProxyOperationRuntime operation) at System.ServiceModel.Channels.ServiceChannelProxy.Invoke(IMessage message) Exception rethrown at [0]: at System.Runtime.Remoting.Proxies.RealProxy.HandleReturnMessage(IMessage reqMsg, IMessage retMsg) at System.Runtime.Remoting.Proxies.RealProxy.PrivateInvoke(MessageData& msgData, Int32 type) at HP.SupportFramework.Communicator.MessengerComm.IMessengerCommunicator.UpdateTimer() at HP.SupportAssistant.UI.MessengerCommunication.sendTimerUpdate() Source: mscorlib Name: HPSF.exe Version: 06.00.01.01 Path: C:\Program Files (x86)\Hewlett-Packard\HP Support Framework\HPSF.exe Format: en-US RAM: 3002 Ram Utilization: TargetSite: Void HandleReturnMessage(System.Runtime.Remoting.Messaging.IMessage, System.Runtime.Remoting.Messaging.IMessage) Error - 12/15/2012 6:32:49 AM | Computer Name = Barryslaptop | Source = HPSF.exe | ID = 4000 Description = HP Error ID: -2146233087 Server stack trace: at System.ServiceModel.Channels.ServiceChannel.Call(String action, Boolean oneway, ProxyOperationRuntime operation, Object[] ins, Object[] outs, TimeSpan timeout) at System.ServiceModel.Channels.ServiceChannel.Call(String action, Boolean oneway, ProxyOperationRuntime operation, Object[] ins, Object[] outs) at System.ServiceModel.Channels.ServiceChannelProxy.InvokeService(IMethodCallMessage methodCall, ProxyOperationRuntime operation) at System.ServiceModel.Channels.ServiceChannelProxy.Invoke(IMessage message) Exception rethrown at [0] Message: The server did not provide a meaningful reply; this might be caused by a contract mismatch, a premature session shutdown or an internal server error. StackTrace: Server stack trace: at System.ServiceModel.Channels.ServiceChannel.Call(String action, Boolean oneway, ProxyOperationRuntime operation, Object[] ins, Object[] outs, TimeSpan timeout) at System.ServiceModel.Channels.ServiceChannel.Call(String action, Boolean oneway, ProxyOperationRuntime operation, Object[] ins, Object[] outs) at System.ServiceModel.Channels.ServiceChannelProxy.InvokeService(IMethodCallMessage methodCall, ProxyOperationRuntime operation) at System.ServiceModel.Channels.ServiceChannelProxy.Invoke(IMessage message) Exception rethrown at [0]: at System.Runtime.Remoting.Proxies.RealProxy.HandleReturnMessage(IMessage reqMsg, IMessage retMsg) at System.Runtime.Remoting.Proxies.RealProxy.PrivateInvoke(MessageData& msgData, Int32 type) at HP.SupportFramework.Communicator.MessengerComm.IMessengerCommunicator.UpdateTimer() at HP.SupportAssistant.UI.MessengerCommunication.sendTimerUpdate() Source: mscorlib Name: HPSF.exe Version: 06.00.01.01 Path: C:\Program Files (x86)\Hewlett-Packard\HP Support Framework\HPSF.exe Format: en-US RAM: 3002 Ram Utilization: TargetSite: Void HandleReturnMessage(System.Runtime.Remoting.Messaging.IMessage, System.Runtime.Remoting.Messaging.IMessage) Error - 12/15/2012 6:32:49 AM | Computer Name = Barryslaptop | Source = HPSF.exe | ID = 4000 Description = HP Error ID: -2146233087 Server stack trace: at System.ServiceModel.Channels.ServiceChannel.Call(String action, Boolean oneway, ProxyOperationRuntime operation, Object[] ins, Object[] outs, TimeSpan timeout) at System.ServiceModel.Channels.ServiceChannel.Call(String action, Boolean oneway, ProxyOperationRuntime operation, Object[] ins, Object[] outs) at System.ServiceModel.Channels.ServiceChannelProxy.InvokeService(IMethodCallMessage methodCall, ProxyOperationRuntime operation) at System.ServiceModel.Channels.ServiceChannelProxy.Invoke(IMessage message) Exception rethrown at [0] Message: The server did not provide a meaningful reply; this might be caused by a contract mismatch, a premature session shutdown or an internal server error. StackTrace: Server stack trace: at System.ServiceModel.Channels.ServiceChannel.Call(String action, Boolean oneway, ProxyOperationRuntime operation, Object[] ins, Object[] outs, TimeSpan timeout) at System.ServiceModel.Channels.ServiceChannel.Call(String action, Boolean oneway, ProxyOperationRuntime operation, Object[] ins, Object[] outs) at System.ServiceModel.Channels.ServiceChannelProxy.InvokeService(IMethodCallMessage methodCall, ProxyOperationRuntime operation) at System.ServiceModel.Channels.ServiceChannelProxy.Invoke(IMessage message) Exception rethrown at [0]: at System.Runtime.Remoting.Proxies.RealProxy.HandleReturnMessage(IMessage reqMsg, IMessage retMsg) at System.Runtime.Remoting.Proxies.RealProxy.PrivateInvoke(MessageData& msgData, Int32 type) at HP.SupportFramework.Communicator.MessengerComm.IMessengerCommunicator.UpdateTimer() at HP.SupportAssistant.UI.MessengerCommunication.sendTimerUpdate() Source: mscorlib Name: HPSF.exe Version: 06.00.01.01 Path: C:\Program Files (x86)\Hewlett-Packard\HP Support Framework\HPSF.exe Format: en-US RAM: 3002 Ram Utilization: TargetSite: Void HandleReturnMessage(System.Runtime.Remoting.Messaging.IMessage, System.Runtime.Remoting.Messaging.IMessage) Error - 12/15/2012 6:32:49 AM | Computer Name = Barryslaptop | Source = HPSF.exe | ID = 4000 Description = HP Error ID: -2146233087 Server stack trace: at System.ServiceModel.Channels.ServiceChannel.Call(String action, Boolean oneway, ProxyOperationRuntime operation, Object[] ins, Object[] outs, TimeSpan timeout) at System.ServiceModel.Channels.ServiceChannel.Call(String action, Boolean oneway, ProxyOperationRuntime operation, Object[] ins, Object[] outs) at System.ServiceModel.Channels.ServiceChannelProxy.InvokeService(IMethodCallMessage methodCall, ProxyOperationRuntime operation) at System.ServiceModel.Channels.ServiceChannelProxy.Invoke(IMessage message) Exception rethrown at [0] Message: The server did not provide a meaningful reply; this might be caused by a contract mismatch, a premature session shutdown or an internal server error. StackTrace: Server stack trace: at System.ServiceModel.Channels.ServiceChannel.Call(String action, Boolean oneway, ProxyOperationRuntime operation, Object[] ins, Object[] outs, TimeSpan timeout) at System.ServiceModel.Channels.ServiceChannel.Call(String action, Boolean oneway, ProxyOperationRuntime operation, Object[] ins, Object[] outs) at System.ServiceModel.Channels.ServiceChannelProxy.InvokeService(IMethodCallMessage methodCall, ProxyOperationRuntime operation) at System.ServiceModel.Channels.ServiceChannelProxy.Invoke(IMessage message) Exception rethrown at [0]: at System.Runtime.Remoting.Proxies.RealProxy.HandleReturnMessage(IMessage reqMsg, IMessage retMsg) at System.Runtime.Remoting.Proxies.RealProxy.PrivateInvoke(MessageData& msgData, Int32 type) at HP.SupportFramework.Communicator.MessengerComm.IMessengerCommunicator.UpdateTimer() at HP.SupportAssistant.UI.MessengerCommunication.sendTimerUpdate() Source: mscorlib Name: HPSF.exe Version: 06.00.01.01 Path: C:\Program Files (x86)\Hewlett-Packard\HP Support Framework\HPSF.exe Format: en-US RAM: 3002 Ram Utilization: TargetSite: Void HandleReturnMessage(System.Runtime.Remoting.Messaging.IMessage, System.Runtime.Remoting.Messaging.IMessage) Error - 12/15/2012 6:32:49 AM | Computer Name = Barryslaptop | Source = HPSF.exe | ID = 4000 Description = HP Error ID: -2146233087 Server stack trace: at System.ServiceModel.Channels.ServiceChannel.Call(String action, Boolean oneway, ProxyOperationRuntime operation, Object[] ins, Object[] outs, TimeSpan timeout) at System.ServiceModel.Channels.ServiceChannel.Call(String action, Boolean oneway, ProxyOperationRuntime operation, Object[] ins, Object[] outs) at System.ServiceModel.Channels.ServiceChannelProxy.InvokeService(IMethodCallMessage methodCall, ProxyOperationRuntime operation) at System.ServiceModel.Channels.ServiceChannelProxy.Invoke(IMessage message) Exception rethrown at [0] Message: The server did not provide a meaningful reply; this might be caused by a contract mismatch, a premature session shutdown or an internal server error. StackTrace: Server stack trace: at System.ServiceModel.Channels.ServiceChannel.Call(String action, Boolean oneway, ProxyOperationRuntime operation, Object[] ins, Object[] outs, TimeSpan timeout) at System.ServiceModel.Channels.ServiceChannel.Call(String action, Boolean oneway, ProxyOperationRuntime operation, Object[] ins, Object[] outs) at System.ServiceModel.Channels.ServiceChannelProxy.InvokeService(IMethodCallMessage methodCall, ProxyOperationRuntime operation) at System.ServiceModel.Channels.ServiceChannelProxy.Invoke(IMessage message) Exception rethrown at [0]: at System.Runtime.Remoting.Proxies.RealProxy.HandleReturnMessage(IMessage reqMsg, IMessage retMsg) at System.Runtime.Remoting.Proxies.RealProxy.PrivateInvoke(MessageData& msgData, Int32 type) at HP.SupportFramework.Communicator.MessengerComm.IMessengerCommunicator.UpdateTimer() at HP.SupportAssistant.UI.MessengerCommunication.sendTimerUpdate() Source: mscorlib Name: HPSF.exe Version: 06.00.01.01 Path: C:\Program Files (x86)\Hewlett-Packard\HP Support Framework\HPSF.exe Format: en-US RAM: 3002 Ram Utilization: TargetSite: Void HandleReturnMessage(System.Runtime.Remoting.Messaging.IMessage, System.Runtime.Remoting.Messaging.IMessage) Error - 1/7/2013 9:13:00 AM | Computer Name = Barryslaptop | Source = HPSF.exe | ID = 4000 Description = HP Error ID: -2146233087 Server stack trace: at System.ServiceModel.Channels.ServiceChannel.Call(String action, Boolean oneway, ProxyOperationRuntime operation, Object[] ins, Object[] outs, TimeSpan timeout) at System.ServiceModel.Channels.ServiceChannel.Call(String action, Boolean oneway, ProxyOperationRuntime operation, Object[] ins, Object[] outs) at System.ServiceModel.Channels.ServiceChannelProxy.InvokeService(IMethodCallMessage methodCall, ProxyOperationRuntime operation) at System.ServiceModel.Channels.ServiceChannelProxy.Invoke(IMessage message) Exception rethrown at [0] Message: The server did not provide a meaningful reply; this might be caused by a contract mismatch, a premature session shutdown or an internal server error. StackTrace: Server stack trace: at System.ServiceModel.Channels.ServiceChannel.Call(String action, Boolean oneway, ProxyOperationRuntime operation, Object[] ins, Object[] outs, TimeSpan timeout) at System.ServiceModel.Channels.ServiceChannel.Call(String action, Boolean oneway, ProxyOperationRuntime operation, Object[] ins, Object[] outs) at System.ServiceModel.Channels.ServiceChannelProxy.InvokeService(IMethodCallMessage methodCall, ProxyOperationRuntime operation) at System.ServiceModel.Channels.ServiceChannelProxy.Invoke(IMessage message) Exception rethrown at [0]: at System.Runtime.Remoting.Proxies.RealProxy.HandleReturnMessage(IMessage reqMsg, IMessage retMsg) at System.Runtime.Remoting.Proxies.RealProxy.PrivateInvoke(MessageData& msgData, Int32 type) at HP.SupportFramework.Communicator.MessengerComm.IMessengerCommunicator.UpdateTimer() at HP.SupportAssistant.UI.MessengerCommunication.sendTimerUpdate() Source: mscorlib Name: HPSF.exe Version: 06.00.01.01 Path: C:\Program Files (x86)\Hewlett-Packard\HP Support Framework\HPSF.exe Format: en-US RAM: 3002 Ram Utilization: 40 TargetSite: Void HandleReturnMessage(System.Runtime.Remoting.Messaging.IMessage, System.Runtime.Remoting.Messaging.IMessage) Error - 1/16/2013 6:05:30 AM | Computer Name = Barryslaptop | Source = hpsa_service.exe | ID = 2000 Description = HP Error ID: -2146233088 at HP.ActiveCheckLocalMode.SessionManager.ActiveCheckManager.UpdateAndDetect() at HP.SupportAssistant.Service.ACLM.ActiveCheck.LaunchActiveCheck(Boolean singleScan, Boolean localScan) Message: One HP Active Check Local Mode job already running. StackTrace: at HP.ActiveCheckLocalMode.SessionManager.ActiveCheckManager.UpdateAndDetect() at HP.SupportAssistant.Service.ACLM.ActiveCheck.LaunchActiveCheck(Boolean singleScan, Boolean localScan) Source: HP.ActiveCheckLocalMode.SessionManager Name: hpsa_service.exe Version: 06.00.01.01 Path: C:\Program Files (x86)\Hewlett-Packard\HP Support Framework\hpsa_service.exe Format: en-US RAM: 3002 Ram Utilization: 40 TargetSite: Void UpdateAndDetect() [ Media Center Events ] Error - 4/16/2012 3:30:15 AM | Computer Name = Barryslaptop | Source = MCUpdate | ID = 0 Description = 08:30:06 - Error connecting to the internet. 08:30:06 - Unable to contact server.. Error - 4/17/2012 3:32:49 AM | Computer Name = Barryslaptop | Source = MCUpdate | ID = 0 Description = 08:32:49 - Error connecting to the internet. 08:32:49 - Unable to contact server.. Error - 4/17/2012 3:33:12 AM | Computer Name = Barryslaptop | Source = MCUpdate | ID = 0 Description = 08:32:55 - Error connecting to the internet. 08:32:55 - Unable to contact server.. Error - 4/17/2012 4:33:16 AM | Computer Name = Barryslaptop | Source = MCUpdate | ID = 0 Description = 09:33:16 - Error connecting to the internet. 09:33:16 - Unable to contact server.. Error - 4/17/2012 4:33:22 AM | Computer Name = Barryslaptop | Source = MCUpdate | ID = 0 Description = 09:33:21 - Error connecting to the internet. 09:33:21 - Unable to contact server.. Error - 4/23/2012 5:00:27 AM | Computer Name = Barryslaptop | Source = MCUpdate | ID = 0 Description = 10:00:27 - Error connecting to the internet. 10:00:27 - Unable to contact server.. Error - 4/23/2012 5:00:39 AM | Computer Name = Barryslaptop | Source = MCUpdate | ID = 0 Description = 10:00:32 - Error connecting to the internet. 10:00:32 - Unable to contact server.. Error - 4/23/2012 6:42:10 AM | Computer Name = Barryslaptop | Source = MCUpdate | ID = 0 Description = 11:42:10 - Failed to retrieve Broadband (Error: The operation has timed out) Error - 12/12/2012 10:17:36 AM | Computer Name = Barryslaptop | Source = MCUpdate | ID = 0 Description = 14:17:35 - Error connecting to the internet. 14:17:35 - Unable to contact server.. Error - 12/12/2012 11:17:47 AM | Computer Name = Barryslaptop | Source = MCUpdate | ID = 0 Description = 15:17:47 - Error connecting to the internet. 15:17:47 - Unable to contact server.. [ System Events ] Error - 1/14/2013 7:18:30 AM | Computer Name = Barryslaptop | Source = WMPNetworkSvc | ID = 866300 Description = Error - 1/14/2013 9:32:34 AM | Computer Name = Barryslaptop | Source = DCOM | ID = 10005 Description = Error - 1/14/2013 9:32:34 AM | Computer Name = Barryslaptop | Source = Service Control Manager | ID = 7009 Description = A timeout was reached (30000 milliseconds) while waiting for the Windows Search service to connect. Error - 1/14/2013 9:32:34 AM | Computer Name = Barryslaptop | Source = Service Control Manager | ID = 7000 Description = The Windows Search service failed to start due to the following error: %%1053 Error - 1/18/2013 6:23:09 AM | Computer Name = Barryslaptop | Source = Service Control Manager | ID = 7022 Description = The Windows Update service hung on starting. Error - 1/18/2013 10:12:27 AM | Computer Name = Barryslaptop | Source = Service Control Manager | ID = 7009 Description = A timeout was reached (30000 milliseconds) while waiting for the Windows Presentation Foundation Font Cache 3.0.0.0 service to connect. Error - 1/18/2013 10:12:27 AM | Computer Name = Barryslaptop | Source = Service Control Manager | ID = 7000 Description = The Windows Presentation Foundation Font Cache 3.0.0.0 service failed to start due to the following error: %%1053 Error - 1/19/2013 2:16:43 PM | Computer Name = Barryslaptop | Source = WMPNetworkSvc | ID = 866300 Description = Error - 1/19/2013 2:16:47 PM | Computer Name = Barryslaptop | Source = Service Control Manager | ID = 7023 Description = The Security Center service terminated with the following error: %%1747 Error - 1/19/2013 2:16:50 PM | Computer Name = Barryslaptop | Source = Service Control Manager | ID = 7023 Description = The Software Protection service terminated with the following error: %%19 < End of report > t

Thanks for your speedy response. Have run the OTL procedure as requested: I have had to split the reply into two segments because it exceeds the character limit set. Here are the otl text results: OTL logfile created on: 1/22/2013 10:33:52 AM - Run 1 OTL by OldTimer - Version 3.2.69.0 Folder = C:\Users\Barry\Pictures 64bit- Home Premium Edition Service Pack 1 (Version = 6.1.7601) - Type = NTWorkstation Internet Explorer (Version = 9.0.8112.16421) Locale: 00000409 | Country: United Kingdom | Language: ENG | Date Format: dd/MM/yyyy 2.93 Gb Total Physical Memory | 1.76 Gb Available Physical Memory | 60.02% Memory free 5.86 Gb Paging File | 4.32 Gb Available in Paging File | 73.65% Paging File free Paging file location(s): ?:\pagefile.sys [binary data] %SystemDrive% = C: | %SystemRoot% = C:\Windows | %ProgramFiles% = C:\Program Files (x86) Drive C: | 220.22 Gb Total Space | 167.82 Gb Free Space | 76.21% Space Free | Partition Type: NTFS Drive D: | 12.47 Gb Total Space | 2.09 Gb Free Space | 16.72% Space Free | Partition Type: NTFS Computer Name: BARRYSLAPTOP | User Name: Barry | Logged in as Administrator. Boot Mode: Normal | Scan Mode: Current user | Include 64bit Scans Company Name Whitelist: Off | Skip Microsoft Files: Off | No Company Name Whitelist: On | File Age = 30 Days ========== Processes (SafeList) ========== PRC - C:\Users\Barry\Pictures\OTL.scr (OldTimer Tools) PRC - C:\Program Files (x86)\Malwarebytes' Anti-Malware\mbamservice.exe (Malwarebytes Corporation) PRC - C:\Program Files (x86)\Malwarebytes' Anti-Malware\mbamgui.exe (Malwarebytes Corporation) PRC - C:\Program Files (x86)\Malwarebytes' Anti-Malware\mbamscheduler.exe (Malwarebytes Corporation) PRC - C:\Program Files (x86)\BT Broadband Desktop Help\btbb\BTHelpBrowser.exe (Alcatel-Lucent) PRC - C:\Program Files (x86)\Common Files\Motive\pcContextHookShim.exe (Alcatel-Lucent) PRC - C:\Program Files (x86)\Common Files\Motive\pcCMService.exe (Alcatel-Lucent) PRC - C:\Program Files (x86)\Norton Internet Security\Engine\19.9.0.9\ccsvchst.exe (Symantec Corporation) PRC - C:\Program Files (x86)\Hewlett-Packard\Shared\HPDrvMntSvc.exe (Hewlett-Packard Company) ========== Modules (No Company Name) ========== MOD - C:\Windows\assembly\NativeImages_v2.0.50727_32\System.Management\302207b4fa3083899fd8ab4db98cecc5\System.Management.ni.dll () MOD - C:\Windows\assembly\NativeImages_v2.0.50727_32\PresentationFramewo#\d7d20811a7ce7cc589153648cbb1ce5c\PresentationFramework.Aero.ni.dll () MOD - C:\Windows\assembly\NativeImages_v2.0.50727_32\System.Runtime.Remo#\90b89f6e8032310e9ac72a309fd49e83\System.Runtime.Remoting.ni.dll () MOD - C:\Windows\assembly\NativeImages_v2.0.50727_32\System.Data\dd20416f723ee13ffb4173ec1afc4ec4\System.Data.ni.dll () MOD - C:\Windows\assembly\NativeImages_v2.0.50727_32\PresentationFramewo#\ff7c9a4f41f7cccc47e696c11b9f8469\PresentationFramework.ni.dll () MOD - C:\Windows\assembly\NativeImages_v2.0.50727_32\System.Windows.Forms\865d2bf19a7af7fab8660a42d92550fe\System.Windows.Forms.ni.dll () MOD - C:\Windows\assembly\NativeImages_v2.0.50727_32\System.Drawing\eead6629e384a5b69f9ae35284b7eeed\System.Drawing.ni.dll () MOD - C:\Windows\assembly\NativeImages_v2.0.50727_32\UIAutomationTypes\a7424b1be331f4b534ea24e0c21dbe47\UIAutomationTypes.ni.dll () MOD - C:\Windows\assembly\NativeImages_v2.0.50727_32\PresentationCore\19b3d17c3ce0e264c4fb62028161adf7\PresentationCore.ni.dll () MOD - C:\Windows\assembly\NativeImages_v2.0.50727_32\WindowsBase\cf827fe7bc99d9bcf0ba3621054ef527\WindowsBase.ni.dll () MOD - C:\Windows\assembly\NativeImages_v2.0.50727_32\System.Xml\c1a66b44c4780c039576eaf18f4cd8dc\System.Xml.ni.dll () MOD - C:\Windows\assembly\NativeImages_v2.0.50727_32\System.Configuration\195a77fcc6206f8bb35d419ff2cf0d72\System.Configuration.ni.dll () MOD - C:\Windows\assembly\NativeImages_v2.0.50727_32\System\369f8bdca364e2b4936d18dea582912c\System.ni.dll () MOD - C:\Windows\assembly\NativeImages_v2.0.50727_32\mscorlib\7150b9136fad5b79e88f6c7f9d3d2c39\mscorlib.ni.dll () MOD - C:\Windows\assembly\GAC_MSIL\HP.ActiveSupportLibrary\2.0.0.1__01a974bc1760f423\HP.ActiveSupportLibrary.dll () MOD - C:\Windows\assembly\GAC_32\System.Data\2.0.0.0__b77a5c561934e089\System.Data.dll () MOD - C:\Program Files (x86)\Hewlett-Packard\HP Advisor\Pillars\PCAlerts\PCAlertsPillar.dll () MOD - C:\Program Files (x86)\Hewlett-Packard\HP Advisor\Pillars\ECenter\ECLibrary.dll () MOD - C:\Program Files (x86)\Hewlett-Packard\HP Advisor\MessagingServer.dll () MOD - C:\Program Files (x86)\Hewlett-Packard\HP Advisor\MessagingClients.dll () MOD - C:\Program Files (x86)\Hewlett-Packard\HP Advisor\RemotingClient.dll () MOD - C:\Program Files (x86)\Hewlett-Packard\HP Advisor\MessagingInterface.dll () MOD - C:\Program Files (x86)\Hewlett-Packard\HP Advisor\MessagingMessages.dll () MOD - C:\Program Files (x86)\Hewlett-Packard\HP Advisor\Microsoft.Practices.EnterpriseLibrary.ExceptionHandling.Logging.dll () MOD - C:\Program Files (x86)\Common Files\LightScribe\QtGui4.dll () MOD - C:\Program Files (x86)\Common Files\LightScribe\QtCore4.dll () MOD - C:\Program Files (x86)\Common Files\LightScribe\plugins\imageformats\qjpeg4.dll () ========== Services (SafeList) ========== SRV:64bit: - (pcCMService64) -- C:\Program Files\Common Files\Motive\pcCMService.exe (Alcatel-Lucent) SRV:64bit: - (wlcrasvc) -- C:\Program Files\Windows Live\Mesh\wlcrasvc.exe (Microsoft Corporation) SRV:64bit: - (STacSV) -- C:\Windows\SysNative\DriverStore\FileRepository\stwrt64.inf_amd64_neutral_960c1f056a541068\stacsv64.exe (IDT, Inc.) SRV:64bit: - (WinDefend) -- C:\Program Files\Windows Defender\MpSvc.dll (Microsoft Corporation) SRV:64bit: - (AESTFilters) -- C:\Windows\SysNative\DriverStore\FileRepository\stwrt64.inf_amd64_neutral_960c1f056a541068\AESTSr64.exe (Andrea Electronics Corporation) SRV - (MBAMService) -- C:\Program Files (x86)\Malwarebytes' Anti-Malware\mbamservice.exe (Malwarebytes Corporation) SRV - (MBAMScheduler) -- C:\Program Files (x86)\Malwarebytes' Anti-Malware\mbamscheduler.exe (Malwarebytes Corporation) SRV - (GoToAssist) -- C:\Program Files (x86)\Citrix\GoToAssist\570\g2aservice.exe (Citrix Online, a division of Citrix Systems, Inc.) SRV - (pcCMService) -- C:\Program Files (x86)\Common Files\Motive\pcCMService.exe (Alcatel-Lucent) SRV - (MozillaMaintenance) -- C:\Program Files (x86)\Mozilla Maintenance Service\maintenanceservice.exe (Mozilla Foundation) SRV - (NIS) -- C:\Program Files (x86)\Norton Internet Security\Engine\19.9.0.9\ccSvcHst.exe (Symantec Corporation) SRV - (HP Support Assistant Service) -- C:\Program Files (x86)\Hewlett-Packard\HP Support Framework\HPSA_Service.exe (Hewlett-Packard Company) SRV - (HPDrvMntSvc.exe) -- C:\Program Files (x86)\Hewlett-Packard\Shared\HPDrvMntSvc.exe (Hewlett-Packard Company) SRV - (GameConsoleService) -- C:\Program Files (x86)\HP Games\HP Game Console\GameConsoleService.exe (WildTangent, Inc.) SRV - (STacSV) -- C:\Windows\System32\DriverStore\FileRepository\stwrt64.inf_amd64_neutral_960c1f056a541068\STacSV64.exe (IDT, Inc.) SRV - (clr_optimization_v4.0.30319_32) -- C:\Windows\Microsoft.NET\Framework\v4.0.30319\mscorsvw.exe (Microsoft Corporation) SRV - (clr_optimization_v2.0.50727_32) -- C:\Windows\Microsoft.NET\Framework\v2.0.50727\mscorsvw.exe (Microsoft Corporation) SRV - (AESTFilters) -- C:\Windows\System32\DriverStore\FileRepository\stwrt64.inf_amd64_neutral_960c1f056a541068\AESTSr64.exe (Andrea Electronics Corporation) SRV - (ezSharedSvc) -- C:\Windows\SysWOW64\ezsvc7.dll (EasyBits Sofware AS) ========== Driver Services (SafeList) ========== DRV:64bit: - (MBAMProtector) -- C:\Windows\SysNative\drivers\mbam.sys (Malwarebytes Corporation) DRV:64bit: - (MRESP50a64) -- C:\Program Files\Common Files\Motive\MRESP50a64.sys (Printing Communications Assoc., Inc. (PCAUSA)) DRV:64bit: - (MREMP50a64) -- C:\Program Files\Common Files\Motive\MREMP50a64.sys (Printing Communications Assoc., Inc. (PCAUSA)) DRV:64bit: - (SRTSPX) -- C:\Windows\SysNative\drivers\NISx64\1309000.009\srtspx64.sys (Symantec Corporation) DRV:64bit: - (SRTSP) -- C:\Windows\SysNative\drivers\NISx64\1309000.009\srtsp64.sys (Symantec Corporation) DRV:64bit: - (ccSet_NIS) -- C:\Windows\SysNative\drivers\NISx64\1309000.009\ccsetx64.sys (Symantec Corporation) DRV:64bit: - (SymEFA) -- C:\Windows\SysNative\drivers\NISx64\1309000.009\symefa64.sys (Symantec Corporation) DRV:64bit: - (SymNetS) -- C:\Windows\SysNative\drivers\NISx64\1309000.009\symnets.sys (Symantec Corporation) DRV:64bit: - (SymIRON) -- C:\Windows\SysNative\drivers\NISx64\1309000.009\ironx64.sys (Symantec Corporation) DRV:64bit: - (SymEvent) -- C:\Windows\SysNative\drivers\SYMEVENT64x86.SYS (Symantec Corporation) DRV:64bit: - (Fs_Rec) -- C:\Windows\SysNative\drivers\fs_rec.sys (Microsoft Corporation) DRV:64bit: - (SymDS) -- C:\Windows\SysNative\drivers\NISx64\1309000.009\symds64.sys (Symantec Corporation) DRV:64bit: - (amdsata) -- C:\Windows\SysNative\drivers\amdsata.sys (Advanced Micro Devices) DRV:64bit: - (amdxata) -- C:\Windows\SysNative\drivers\amdxata.sys (Advanced Micro Devices) DRV:64bit: - (HpSAMD) -- C:\Windows\SysNative\drivers\HpSAMD.sys (Hewlett-Packard Company) DRV:64bit: - (TsUsbFlt) -- C:\Windows\SysNative\drivers\TsUsbFlt.sys (Microsoft Corporation) DRV:64bit: - (usbser) -- C:\Windows\SysNative\drivers\usbser.sys (Microsoft Corporation) DRV:64bit: - (sdbus) -- C:\Windows\SysNative\drivers\sdbus.sys (Microsoft Corporation) DRV:64bit: - (fssfltr) -- C:\Windows\SysNative\drivers\fssfltr.sys (Microsoft Corporation) DRV:64bit: - (AF15BDA) -- C:\Windows\SysNative\drivers\AF15BDA.sys (ITETech ) DRV:64bit: - (SynTP) -- C:\Windows\SysNative\drivers\SynTP.sys (Synaptics Incorporated) DRV:64bit: - (STHDA) -- C:\Windows\SysNative\drivers\stwrt64.sys (IDT, Inc.) DRV:64bit: - (athr) -- C:\Windows\SysNative\drivers\athrx.sys (Atheros Communications, Inc.) DRV:64bit: - (igfx) -- C:\Windows\SysNative\drivers\igdkmd64.sys (Intel Corporation) DRV:64bit: - (amdsbs) -- C:\Windows\SysNative\drivers\amdsbs.sys (AMD Technologies Inc.) DRV:64bit: - (LSI_SAS2) -- C:\Windows\SysNative\drivers\lsi_sas2.sys (LSI Corporation) DRV:64bit: - (stexstor) -- C:\Windows\SysNative\drivers\stexstor.sys (Promise Technology) DRV:64bit: - (IntcHdmiAddService) -- C:\Windows\SysNative\drivers\IntcHdmi.sys (Intel® Corporation) DRV:64bit: - (SrvHsfV92) -- C:\Windows\SysNative\drivers\VSTDPV6.SYS (Conexant Systems, Inc.) DRV:64bit: - (SrvHsfWinac) -- C:\Windows\SysNative\drivers\VSTCNXT6.SYS (Conexant Systems, Inc.) DRV:64bit: - (SrvHsfHDA) -- C:\Windows\SysNative\drivers\VSTAZL6.SYS (Conexant Systems, Inc.) DRV:64bit: - (AgereSoftModem) -- C:\Windows\SysNative\drivers\agrsm64.sys (LSI Corp) DRV:64bit: - (yukonw7) -- C:\Windows\SysNative\drivers\yk62x64.sys (Marvell) DRV:64bit: - (netw5v64) -- C:\Windows\SysNative\drivers\netw5v64.sys (Intel Corporation) DRV:64bit: - (ebdrv) -- C:\Windows\SysNative\drivers\evbda.sys (Broadcom Corporation) DRV:64bit: - (b06bdrv) -- C:\Windows\SysNative\drivers\bxvbda.sys (Broadcom Corporation) DRV:64bit: - (b57nd60a) -- C:\Windows\SysNative\drivers\b57nd60a.sys (Broadcom Corporation) DRV:64bit: - (hcw85cir) -- C:\Windows\SysNative\drivers\hcw85cir.sys (Hauppauge Computer Works, Inc.) DRV:64bit: - (HpqKbFiltr) -- C:\Windows\SysNative\drivers\HpqKbFiltr.sys (Hewlett-Packard Development Company, L.P.) DRV:64bit: - (RTL8167) -- C:\Windows\SysNative\drivers\Rt64win7.sys (Realtek Corporation ) DRV - (NAVEX15) -- C:\ProgramData\Norton\{0C55C096-0F1D-4F28-AAA2-85EF591126E7}\NIS_19.1.0.28\Definitions\VirusDefs\20130121.019\ex64.sys (Symantec Corporation) DRV - (NAVENG) -- C:\ProgramData\Norton\{0C55C096-0F1D-4F28-AAA2-85EF591126E7}\NIS_19.1.0.28\Definitions\VirusDefs\20130121.019\eng64.sys (Symantec Corporation) DRV - (eeCtrl) -- C:\Program Files (x86)\Common Files\Symantec Shared\EENGINE\eeCtrl64.sys (Symantec Corporation) DRV - (MREMP50) -- C:\Program Files (x86)\Common Files\Motive\MREMP50.sys (Printing Communications Assoc., Inc. (PCAUSA)) DRV - (MRESP50) -- C:\Program Files (x86)\Common Files\Motive\MRESP50.sys (Printing Communications Assoc., Inc. (PCAUSA)) DRV - (BHDrvx64) -- C:\ProgramData\Norton\{0C55C096-0F1D-4F28-AAA2-85EF591126E7}\NIS_19.1.0.28\Definitions\BASHDefs\20130111.001\BHDrvx64.sys (Symantec Corporation) DRV - (IDSVia64) -- C:\ProgramData\Norton\{0C55C096-0F1D-4F28-AAA2-85EF591126E7}\NIS_19.1.0.28\Definitions\IPSDefs\20130118.001\IDSviA64.sys (Symantec Corporation) DRV - (EraserUtilRebootDrv) -- C:\Program Files (x86)\Common Files\Symantec Shared\EENGINE\EraserUtilRebootDrv.sys (Symantec Corporation) DRV - (RSUSBSTOR) -- C:\Windows\SysWOW64\drivers\RtsUStor.sys (Realtek Semiconductor Corp.) DRV - (WIMMount) -- C:\Windows\SysWOW64\drivers\wimmount.sys (Microsoft Corporation) ========== Standard Registry (SafeList) ========== ========== Internet Explorer ========== IE:64bit: - HKLM\SOFTWARE\Microsoft\Internet Explorer\Main,Default_Page_URL = http://g.uk.msn.com/HPNOT/2 IE:64bit: - HKLM\SOFTWARE\Microsoft\Internet Explorer\Main,Start Page = http://g.uk.msn.com/HPNOT/2 IE:64bit: - HKLM\..\SearchScopes,DefaultScope = {7BAD1FEE-172D-4DC3-9F91-894274B33292} IE:64bit: - HKLM\..\SearchScopes\{7BAD1FEE-172D-4DC3-9F91-894274B33292}: "URL" = http://www.bing.com/search?q={searchTerms}&form=HPNTDF&pc=HPNTDF&src=IE-SearchBox IE - HKLM\SOFTWARE\Microsoft\Internet Explorer\Main,Default_Page_URL = http://g.uk.msn.com/HPNOT/2 IE - HKLM\SOFTWARE\Microsoft\Internet Explorer\Main,Local Page = C:\Windows\SysWOW64\blank.htm IE - HKLM\SOFTWARE\Microsoft\Internet Explorer\Main,Start Page = http://g.uk.msn.com/HPNOT/2 IE - HKLM\..\SearchScopes,DefaultScope = {7BAD1FEE-172D-4DC3-9F91-894274B33292} IE - HKLM\..\SearchScopes\{7BAD1FEE-172D-4DC3-9F91-894274B33292}: "URL" = http://www.bing.com/search?q={searchTerms}&form=HPNTDF&pc=HPNTDF&src=IE-SearchBox IE - HKCU\SOFTWARE\Microsoft\Internet Explorer\Main,Default_Page_URL = http://g.uk.msn.com/HPNOT/2 IE - HKCU\SOFTWARE\Microsoft\Internet Explorer\Main,Start Page = http://www.google.co.uk/ IE - HKCU\..\SearchScopes,DefaultScope = {7BAD1FEE-172D-4DC3-9F91-894274B33292} IE - HKCU\..\SearchScopes\{7BAD1FEE-172D-4DC3-9F91-894274B33292}: "URL" = http://www.bing.com/search?q={searchTerms}&form=HPNTDF&pc=HPNTDF&src=IE-SearchBox IE - HKCU\Software\Microsoft\Windows\CurrentVersion\Internet Settings: "ProxyEnable" = 0 ========== FireFox ========== FF - prefs.js..browser.startup.homepage: "http://www.google.co.uk/" FF - prefs.js..extensions.enabledAddons: {CAFEEFAC-0016-0000-0033-ABCDEFFEDCBA}:6.0.33 FF - prefs.js..extensions.enabledAddons: {CAFEEFAC-0016-0000-0035-ABCDEFFEDCBA}:6.0.35 FF - prefs.js..extensions.enabledAddons: {CAFEEFAC-0016-0000-0037-ABCDEFFEDCBA}:6.0.37 FF - prefs.js..extensions.enabledAddons: {D4DD63FA-01E4-46a7-B6B1-EDAB7D6AD389}:0.9.10 FF - prefs.js..extensions.enabledAddons: {BBDA0591-3099-440a-AA10-41764D9DB4DB}:11.1.1.5 - 2 FF - prefs.js..extensions.enabledAddons: {2D3F3651-74B9-4795-BDEC-6DA2F431CB62}:2012.5.10.1 FF - prefs.js..extensions.enabledItems: {CAFEEFAC-0016-0000-0021-ABCDEFFEDCBA}:6.0.21 FF - prefs.js..extensions.enabledItems: {CAFEEFAC-0016-0000-0020-ABCDEFFEDCBA}:6.0.20 FF - prefs.js..extensions.enabledItems: {CAFEEFAC-0016-0000-0022-ABCDEFFEDCBA}:6.0.22 FF - prefs.js..extensions.enabledItems: {CAFEEFAC-0016-0000-0023-ABCDEFFEDCBA}:6.0.23 FF - prefs.js..extensions.enabledItems: {CAFEEFAC-0016-0000-0024-ABCDEFFEDCBA}:6.0.24 FF - prefs.js..extensions.enabledItems: {CAFEEFAC-0016-0000-0026-ABCDEFFEDCBA}:6.0.26 FF - prefs.js..extensions.enabledItems: {CAFEEFAC-0016-0000-0029-ABCDEFFEDCBA}:6.0.29 FF - prefs.js..extensions.enabledItems: {CAFEEFAC-0016-0000-0033-ABCDEFFEDCBA}:6.0.33 FF - prefs.js..extensions.enabledItems: {CAFEEFAC-0016-0000-0035-ABCDEFFEDCBA}:6.0.35 FF - prefs.js..extensions.enabledItems: {CAFEEFAC-0016-0000-0037-ABCDEFFEDCBA}:6.0.37 FF - prefs.js..extensions.enabledItems: {BBDA0591-3099-440a-AA10-41764D9DB4DB}:11.1.1.5 - 3 FF - user.js - File not found FF:64bit: - HKLM\Software\MozillaPlugins\@microsoft.com/GENUINE: disabled File not found FF:64bit: - HKLM\Software\MozillaPlugins\@Microsoft.com/NpCtrl,version=1.0: c:\Program Files\Microsoft Silverlight\5.1.10411.0\npctrl.dll ( Microsoft Corporation) FF - HKLM\Software\MozillaPlugins\@adobe.com/FlashPlayer: C:\Windows\SysWOW64\Macromed\Flash\NPSWF32.dll () FF - HKLM\Software\MozillaPlugins\@adobe.com/ShockwavePlayer: C:\Windows\SysWOW64\Adobe\Director\np32dsw.dll (Adobe Systems, Inc.) FF - HKLM\Software\MozillaPlugins\@java.com/JavaPlugin,version=10.5.1: C:\Program Files (x86)\Oracle\JavaFX 2.1 Runtime\bin\plugin2\npjp2.dll (Oracle Corporation) FF - HKLM\Software\MozillaPlugins\@microsoft.com/GENUINE: disabled File not found FF - HKLM\Software\MozillaPlugins\@Microsoft.com/NpCtrl,version=1.0: c:\Program Files (x86)\Microsoft Silverlight\5.1.10411.0\npctrl.dll ( Microsoft Corporation) FF - HKLM\Software\MozillaPlugins\@microsoft.com/WLPG,version=15.4.3502.0922: C:\Program Files (x86)\Windows Live\Photo Gallery\NPWLPG.dll (Microsoft Corporation) FF - HKLM\Software\MozillaPlugins\@microsoft.com/WLPG,version=15.4.3508.1109: C:\Program Files (x86)\Windows Live\Photo Gallery\NPWLPG.dll (Microsoft Corporation) FF - HKLM\Software\MozillaPlugins\@Motive.com/NpMotive,version=1.0: C:\Program Files (x86)\Common Files\Motive\npMotive.dll (Alcatel-Lucent) FF - HKLM\Software\MozillaPlugins\@Motive.com/npMotiveRequest,version=1.0: C:\Program Files (x86)\Common Files\Motive\npMotiveRequest.dll (Alcatel-Lucent) FF - HKLM\Software\MozillaPlugins\@tools.google.com/Google Update;version=3: C:\Program Files (x86)\Google\Update\1.3.21.123\npGoogleUpdate3.dll (Google Inc.) FF - HKLM\Software\MozillaPlugins\@tools.google.com/Google Update;version=9: C:\Program Files (x86)\Google\Update\1.3.21.123\npGoogleUpdate3.dll (Google Inc.) FF - HKLM\Software\MozillaPlugins\Adobe Reader: C:\Program Files (x86)\Adobe\Reader 9.0\Reader\AIR\nppdf32.dll (Adobe Systems Inc.) FF - HKEY_LOCAL_MACHINE\software\mozilla\Firefox\Extensions\\{BBDA0591-3099-440a-AA10-41764D9DB4DB}: C:\ProgramData\Norton\{0C55C096-0F1D-4F28-AAA2-85EF591126E7}\NIS_19.1.0.28\IPSFFPlgn\ [2012/12/15 18:04:59 | 000,000,000 | ---D | M] FF - HKEY_LOCAL_MACHINE\software\mozilla\Firefox\Extensions\\{2D3F3651-74B9-4795-BDEC-6DA2F431CB62}: C:\ProgramData\Norton\{0C55C096-0F1D-4F28-AAA2-85EF591126E7}\NIS_19.1.0.28\coFFPlgn\ [2013/01/22 10:03:34 | 000,000,000 | ---D | M] FF - HKEY_LOCAL_MACHINE\software\mozilla\Mozilla Firefox 16.0.2\extensions\\Components: C:\Program Files (x86)\Mozilla Firefox\components [2012/11/16 18:42:17 | 000,000,000 | ---D | M] FF - HKEY_LOCAL_MACHINE\software\mozilla\Mozilla Firefox 16.0.2\extensions\\Plugins: C:\Program Files (x86)\Mozilla Firefox\plugins FF - HKEY_LOCAL_MACHINE\software\mozilla\Mozilla Thunderbird 3.1\extensions\\Components: C:\Program Files (x86)\Mozilla Thunderbird\components [2010/07/10 19:38:29 | 000,000,000 | ---D | M] FF - HKEY_LOCAL_MACHINE\software\mozilla\Mozilla Thunderbird 3.1\extensions\\Plugins: C:\Program Files (x86)\Mozilla Thunderbird\plugins [2010/07/10 19:38:36 | 000,000,000 | ---D | M] (No name found) -- C:\Users\Barry\AppData\Roaming\Mozilla\Extensions [2010/07/10 19:38:36 | 000,000,000 | ---D | M] (No name found) -- C:\Users\Barry\AppData\Roaming\Mozilla\Extensions\{3550f703-e582-4d05-9a08-453d09bdfdc6} [2012/11/16 18:50:05 | 000,000,000 | ---D | M] (No name found) -- C:\Users\Barry\AppData\Roaming\Mozilla\Firefox\Profiles\73hlfrkm.default\extensions [2012/11/16 18:48:58 | 000,199,400 | ---- | M] () (No name found) -- C:\Users\Barry\AppData\Roaming\Mozilla\Firefox\Profiles\73hlfrkm.default\extensions\{c0c9a2c7-2e5c-4447-bc53-97718bc91e1b}.xpi [2012/11/16 18:50:05 | 000,434,392 | ---- | M] () (No name found) -- C:\Users\Barry\AppData\Roaming\Mozilla\Firefox\Profiles\73hlfrkm.default\extensions\{D4DD63FA-01E4-46a7-B6B1-EDAB7D6AD389}.xpi [2012/11/16 18:49:57 | 000,002,500 | ---- | M] () -- C:\Users\Barry\AppData\Roaming\Mozilla\Firefox\Profiles\73hlfrkm.default\searchplugins\safesearch.xml [2012/11/30 13:41:04 | 000,000,000 | ---D | M] (No name found) -- C:\Program Files (x86)\Mozilla Firefox\extensions [2012/07/02 11:28:27 | 000,000,000 | ---D | M] (Java Console) -- C:\Program Files (x86)\Mozilla Firefox\extensions\{CAFEEFAC-0016-0000-0033-ABCDEFFEDCBA} [2012/09/10 09:49:47 | 000,000,000 | ---D | M] (Java Console) -- C:\Program Files (x86)\Mozilla Firefox\extensions\{CAFEEFAC-0016-0000-0035-ABCDEFFEDCBA} [2012/11/05 10:41:43 | 000,000,000 | ---D | M] (Java Console) -- C:\Program Files (x86)\Mozilla Firefox\extensions\{CAFEEFAC-0016-0000-0037-ABCDEFFEDCBA} [2013/01/22 10:03:34 | 000,000,000 | ---D | M] (Norton Toolbar) -- C:\PROGRAMDATA\NORTON\{0C55C096-0F1D-4F28-AAA2-85EF591126E7}\NIS_19.1.0.28\COFFPLGN [2012/12/15 18:04:59 | 000,000,000 | ---D | M] (Norton Vulnerability Protection) -- C:\PROGRAMDATA\NORTON\{0C55C096-0F1D-4F28-AAA2-85EF591126E7}\NIS_19.1.0.28\IPSFFPLGN [2012/10/24 17:50:58 | 000,261,600 | ---- | M] (Mozilla Foundation) -- C:\Program Files (x86)\mozilla firefox\components\browsercomps.dll [2012/10/24 17:50:17 | 000,002,465 | ---- | M] () -- C:\Program Files (x86)\mozilla firefox\searchplugins\bing.xml [2012/10/24 17:50:17 | 000,002,058 | ---- | M] () -- C:\Program Files (x86)\mozilla firefox\searchplugins\twitter.xml O1 HOSTS File: ([2009/06/10 21:00:26 | 000,000,824 | ---- | M]) - C:\Windows\SysNative\drivers\etc\hosts O2:64bit: - BHO: (Google Toolbar Helper) - {AA58ED58-01DD-4d91-8333-CF10577473F7} - C:\Program Files (x86)\Google\Google Toolbar\GoogleToolbar_64.dll (Google Inc.) O2 - BHO: (Norton Identity Protection) - {602ADB0E-4AFF-4217-8AA1-95DAC4DFA408} - C:\Program Files (x86)\Norton Internet Security\Engine\19.9.0.9\coieplg.dll (Symantec Corporation) O2 - BHO: (Norton Vulnerability Protection) - {6D53EC84-6AAE-4787-AEEE-F4628F01010C} - C:\Program Files (x86)\Norton Internet Security\Engine\19.9.0.9\ips\ipsbho.dll (Symantec Corporation) O2 - BHO: (Java Plug-In SSV Helper) - {761497BB-D6F0-462C-B6EB-D4DAF1D92D43} - C:\Program Files (x86)\Oracle\JavaFX 2.1 Runtime\bin\ssv.dll (Oracle Corporation) O2 - BHO: (Java Plug-In 2 SSV Helper) - {DBC80044-A445-435b-BC74-9C25C1C588A9} - C:\Program Files (x86)\Oracle\JavaFX 2.1 Runtime\bin\jp2ssv.dll (Oracle Corporation) O3:64bit: - HKLM\..\Toolbar: (Google Toolbar) - {2318C2B1-4965-11d4-9B18-009027A5CD4F} - C:\Program Files (x86)\Google\Google Toolbar\GoogleToolbar_64.dll (Google Inc.) O3 - HKLM\..\Toolbar: (Norton Toolbar) - {7FEBEFE3-6B19-4349-98D2-FFB09D4B49CA} - C:\Program Files (x86)\Norton Internet Security\Engine\19.9.0.9\coieplg.dll (Symantec Corporation) O3 - HKCU\..\Toolbar\WebBrowser: (no name) - {21FA44EF-376D-4D53-9B0F-8A89D3229068} - No CLSID value found. O3:64bit: - HKCU\..\Toolbar\WebBrowser: (Google Toolbar) - {2318C2B1-4965-11D4-9B18-009027A5CD4F} - C:\Program Files (x86)\Google\Google Toolbar\GoogleToolbar_64.dll (Google Inc.) O3 - HKCU\..\Toolbar\WebBrowser: (Norton Toolbar) - {7FEBEFE3-6B19-4349-98D2-FFB09D4B49CA} - C:\Program Files (x86)\Norton Internet Security\Engine\19.9.0.9\coieplg.dll (Symantec Corporation) O4:64bit: - HKLM..\Run: [btbb_McciTrayApp] C:\Program Files\BT Broadband Desktop Help\btbb\BTHelpNotifier.exe (Alcatel-Lucent) O4:64bit: - HKLM..\Run: [HotKeysCmds] C:\Windows\SysNative\hkcmd.exe (Intel Corporation) O4:64bit: - HKLM..\Run: [igfxTray] C:\Windows\SysNative\igfxtray.exe (Intel Corporation) O4:64bit: - HKLM..\Run: [Persistence] C:\Windows\SysNative\igfxpers.exe (Intel Corporation) O4:64bit: - HKLM..\Run: [sysTrayApp] C:\Program Files\IDT\WDM\sttray64.exe (IDT, Inc.) O4 - HKLM..\Run: [] File not found O4 - HKLM..\Run: [Easybits Recovery] C:\Program Files (x86)\EasyBits For Kids\ezRecover.exe (EasyBits Software AS) O4 - HKLM..\Run: [NortonOnlineBackupReminder] C:\Program Files (x86)\Symantec\Norton Online Backup\Activation\NobuActivation.exe (Symantec Corporation) O4 - HKCU..\Run: [EPSON Stylus SX200 Series] C:\Windows\system32\spool\DRIVERS\x64\3\E_IATIEFE.EXE /FU "C:\Windows\TEMP\E_SBF4A.tmp" /EF "HKCU" File not found O6 - HKLM\SOFTWARE\Microsoft\Windows\CurrentVersion\policies\Explorer: NoActiveDesktop = 1 O6 - HKLM\SOFTWARE\Microsoft\Windows\CurrentVersion\policies\Explorer: NoActiveDesktopChanges = 1 O6 - HKLM\SOFTWARE\Microsoft\Windows\CurrentVersion\policies\System: ConsentPromptBehaviorAdmin = 5 O6 - HKLM\SOFTWARE\Microsoft\Windows\CurrentVersion\policies\System: ConsentPromptBehaviorUser = 3 O8:64bit: - Extra context menu item: Google Sidewiki... - res://C:\Program Files (x86)\Google\Google Toolbar\Component\GoogleToolbarDynamic_mui_en_96D6FF0C6D236BF8.dll/cmsidewiki.html File not found O8 - Extra context menu item: Google Sidewiki... - res://C:\Program Files (x86)\Google\Google Toolbar\Component\GoogleToolbarDynamic_mui_en_96D6FF0C6D236BF8.dll/cmsidewiki.html File not found O1364bit: - gopher Prefix: missing O13 - gopher Prefix: missing O16:64bit: - DPF: {8AD9C840-044E-11D1-B3E9-00805F499D93} http://java.sun.com/update/1.6.0/jinstall-1_6_0_15-windows-i586.cab (Java Plug-in 1.6.0_15) O16:64bit: - DPF: {CAFEEFAC-0016-0000-0015-ABCDEFFEDCBA} http://java.sun.com/update/1.6.0/jinstall-1_6_0_15-windows-i586.cab (Java Plug-in 1.6.0_15) O16:64bit: - DPF: {CAFEEFAC-FFFF-FFFF-FFFF-ABCDEFFEDCBA} http://java.sun.com/update/1.6.0/jinstall-1_6_0_15-windows-i586.cab (Java Plug-in 1.6.0_15) O16 - DPF: {8AD9C840-044E-11D1-B3E9-00805F499D93} http://java.sun.com/update/1.7.0/jinstall-1_7_0_05-windows-i586.cab (Java Plug-in 10.5.1) O16 - DPF: {CAFEEFAC-0016-0000-0020-ABCDEFFEDCBA} http://java.sun.com/update/1.6.0/jinstall-1_6_0_20-windows-i586.cab (Java Plug-in 1.6.0_20) O16 - DPF: {CAFEEFAC-0016-0000-0037-ABCDEFFEDCBA} http://java.sun.com/update/1.6.0/jinstall-1_6_0_37-windows-i586.cab (Java Plug-in 1.6.0_37) O16 - DPF: {CAFEEFAC-0017-0000-0005-ABCDEFFEDCBA} http://java.sun.com/update/1.7.0/jinstall-1_7_0_05-windows-i586.cab (Java Plug-in 1.7.0_05) O16 - DPF: {CAFEEFAC-FFFF-FFFF-FFFF-ABCDEFFEDCBA} http://java.sun.com/update/1.6.0/jinstall-1_6_0_37-windows-i586.cab (Java Plug-in 10.5.1) O17 - HKLM\System\CCS\Services\Tcpip\Parameters: DhcpNameServer = 192.168.1.254 O17 - HKLM\System\CCS\Services\Tcpip\Parameters\Interfaces\{22AB58C2-1071-41A1-B637-57FB8904DFA1}: DhcpNameServer = 192.168.1.254 O18:64bit: - Protocol\Handler\livecall - No CLSID value found O18:64bit: - Protocol\Handler\msdaipp - No CLSID value found O18:64bit: - Protocol\Handler\msdaipp\0x00000001 - No CLSID value found O18:64bit: - Protocol\Handler\msdaipp\oledb - No CLSID value found O18:64bit: - Protocol\Handler\ms-help - No CLSID value found O18:64bit: - Protocol\Handler\ms-itss - No CLSID value found O18:64bit: - Protocol\Handler\msnim - No CLSID value found O18:64bit: - Protocol\Handler\mso-offdap - No CLSID value found O18:64bit: - Protocol\Handler\wlmailhtml - No CLSID value found O18:64bit: - Protocol\Handler\wlpg - No CLSID value found O18 - Protocol\Handler\msdaipp\0x00000001 {E1D2BF42-A96B-11d1-9C6B-0000F875AC61} - C:\Program Files (x86)\Common Files\System\Ole DB\MSDAIPP.DLL (Microsoft Corporation) O18 - Protocol\Handler\msdaipp\oledb {E1D2BF40-A96B-11d1-9C6B-0000F875AC61} - C:\Program Files (x86)\Common Files\System\Ole DB\MSDAIPP.DLL (Microsoft Corporation) O20:64bit: - HKLM Winlogon: Shell - (explorer.exe) - C:\Windows\explorer.exe (Microsoft Corporation) O20:64bit: - HKLM Winlogon: UserInit - (C:\Windows\system32\userinit.exe) - C:\Windows\SysNative\userinit.exe (Microsoft Corporation) O20 - HKLM Winlogon: Shell - (explorer.exe) - C:\Windows\SysWow64\explorer.exe (Microsoft Corporation) O20 - HKLM Winlogon: UserInit - (userinit.exe) - C:\Windows\SysWow64\userinit.exe (Microsoft Corporation) O20:64bit: - Winlogon\Notify\GoToAssist: DllName - (C:\Program Files (x86)\Citrix\GoToAssist\570\G2AWinLogon_x64.dll) - C:\Program Files (x86)\Citrix\GoToAssist\570\g2awinlogon_x64.dll (Citrix Online, a division of Citrix Systems, Inc.) O20:64bit: - Winlogon\Notify\igfxcui: DllName - (igfxdev.dll) - C:\Windows\SysNative\igfxdev.dll (Intel Corporation) O21:64bit: - SSODL: WebCheck - {E6FB5E20-DE35-11CF-9C87-00AA005127ED} - No CLSID value found. O21 - SSODL: WebCheck - {E6FB5E20-DE35-11CF-9C87-00AA005127ED} - No CLSID value found. O28 - HKLM ShellExecuteHooks: {E54729E8-BB3D-4270-9D49-7389EA579090} - C:\Windows\SysWOW64\ezUPBHook.dll (EasyBits Software Corp.) O32 - HKLM CDRom: AutoRun - 1 O34 - HKLM BootExecute: (autocheck autochk *) O35:64bit: - HKLM\..comfile [open] -- "%1" %* O35:64bit: - HKLM\..exefile [open] -- "%1" %* O35 - HKLM\..comfile [open] -- "%1" %* O35 - HKLM\..exefile [open] -- "%1" %* O37:64bit: - HKLM\...com [@ = comfile] -- "%1" %* O37:64bit: - HKLM\...exe [@ = exefile] -- "%1" %* O37 - HKLM\...com [@ = comfile] -- "%1" %* O37 - HKLM\...exe [@ = exefile] -- "%1" %* O38 - SubSystems\\Windows: (ServerDll=winsrv:UserServerDllInitialization,3) O38 - SubSystems\\Windows: (ServerDll=winsrv:ConServerDllInitialization,2) O38 - SubSystems\\Windows: (ServerDll=sxssrv,4) NetSvcs: ezSharedSvc - C:\Windows\SysWOW64\ezsvc7.dll (EasyBits Sofware AS) CREATERESTOREPOINT Restore point Set: OTL Restore Point ========== Files/Folders - Created Within 30 Days ========== [2013/01/18 14:52:52 | 000,000,000 | ---D | C] -- C:\Users\Barry\AppData\Local\{3FA0B81A-BB78-4706-AE66-8450E1CBF926} [2013/01/17 10:15:18 | 000,000,000 | ---D | C] -- C:\Users\Barry\AppData\Local\{976CB183-4F70-4686-8AA1-CA6FC37A15AD} [2013/01/16 13:43:40 | 000,174,496 | ---- | C] (Oracle Corporation) -- C:\Windows\SysWow64\javaw.exe [2013/01/16 13:43:40 | 000,174,496 | ---- | C] (Oracle Corporation) -- C:\Windows\SysWow64\java.exe [2013/01/16 13:43:40 | 000,095,648 | ---- | C] (Oracle Corporation) -- C:\Windows\SysWow64\WindowsAccessBridge-32.dll [2013/01/12 09:51:38 | 000,000,000 | ---D | C] -- C:\Users\Barry\AppData\Local\{C4B90B67-3CF2-44EE-AE14-4A27E57690C9} [2013/01/09 10:06:00 | 000,750,592 | ---- | C] (Microsoft Corporation) -- C:\Windows\SysNative\win32spl.dll [2013/01/09 10:06:00 | 000,492,032 | ---- | C] (Microsoft Corporation) -- C:\Windows\SysWow64\win32spl.dll [2013/01/09 10:05:57 | 000,307,200 | ---- | C] (Microsoft Corporation) -- C:\Windows\SysNative\ncrypt.dll [2013/01/09 10:05:53 | 000,800,768 | ---- | C] (Microsoft Corporation) -- C:\Windows\SysNative\usp10.dll [2013/01/09 10:05:38 | 000,045,568 | ---- | C] (Microsoft) -- C:\Windows\SysWow64\oflc-nz.rs [2013/01/09 10:05:38 | 000,045,568 | ---- | C] (Microsoft) -- C:\Windows\SysNative\oflc-nz.rs [2013/01/09 10:05:37 | 002,746,368 | ---- | C] (Microsoft Corporation) -- C:\Windows\SysNative\gameux.dll [2013/01/09 10:05:37 | 002,576,384 | ---- | C] (Microsoft Corporation) -- C:\Windows\SysWow64\gameux.dll [2013/01/09 10:05:37 | 000,441,856 | ---- | C] (Microsoft Corporation) -- C:\Windows\SysNative\Wpc.dll [2013/01/09 10:05:37 | 000,046,592 | ---- | C] (Microsoft) -- C:\Windows\SysWow64\fpb.rs [2013/01/09 10:05:37 | 000,046,592 | ---- | C] (Microsoft) -- C:\Windows\SysNative\fpb.rs [2013/01/09 10:05:37 | 000,044,544 | ---- | C] (Microsoft) -- C:\Windows\SysWow64\pegibbfc.rs [2013/01/09 10:05:37 | 000,044,544 | ---- | C] (Microsoft) -- C:\Windows\SysNative\pegibbfc.rs [2013/01/09 10:05:37 | 000,043,520 | ---- | C] (Microsoft) -- C:\Windows\SysWow64\csrr.rs [2013/01/09 10:05:37 | 000,043,520 | ---- | C] (Microsoft) -- C:\Windows\SysNative\csrr.rs [2013/01/09 10:05:37 | 000,040,960 | ---- | C] (Microsoft) -- C:\Windows\SysWow64\cob-au.rs [2013/01/09 10:05:37 | 000,040,960 | ---- | C] (Microsoft) -- C:\Windows\SysNative\cob-au.rs [2013/01/09 10:05:37 | 000,030,720 | ---- | C] (Microsoft) -- C:\Windows\SysWow64\usk.rs [2013/01/09 10:05:37 | 000,030,720 | ---- | C] (Microsoft) -- C:\Windows\SysNative\usk.rs [2013/01/09 10:05:37 | 000,021,504 | ---- | C] (Microsoft) -- C:\Windows\SysWow64\grb.rs [2013/01/09 10:05:37 | 000,021,504 | ---- | C] (Microsoft) -- C:\Windows\SysNative\grb.rs [2013/01/09 10:05:37 | 000,020,480 | ---- | C] (Microsoft) -- C:\Windows\SysWow64\pegi-pt.rs [2013/01/09 10:05:37 | 000,020,480 | ---- | C] (Microsoft) -- C:\Windows\SysNative\pegi-pt.rs [2013/01/09 10:05:37 | 000,020,480 | ---- | C] (Microsoft) -- C:\Windows\SysWow64\pegi.rs [2013/01/09 10:05:37 | 000,020,480 | ---- | C] (Microsoft) -- C:\Windows\SysNative\pegi.rs [2013/01/09 10:05:37 | 000,015,360 | ---- | C] (Microsoft) -- C:\Windows\SysWow64\djctq.rs [2013/01/09 10:05:37 | 000,015,360 | ---- | C] (Microsoft) -- C:\Windows\SysNative\djctq.rs [2013/01/09 10:05:36 | 000,308,736 | ---- | C] (Microsoft Corporation) -- C:\Windows\SysWow64\Wpc.dll [2013/01/09 10:05:36 | 000,051,712 | ---- | C] (Microsoft) -- C:\Windows\SysNative\esrb.rs [2013/01/09 10:05:35 | 000,055,296 | ---- | C] (Microsoft) -- C:\Windows\SysWow64\cero.rs [2013/01/09 10:05:35 | 000,055,296 | ---- | C] (Microsoft) -- C:\Windows\SysNative\cero.rs [2013/01/09 10:05:35 | 000,051,712 | ---- | C] (Microsoft) -- C:\Windows\SysWow64\esrb.rs [2013/01/09 10:05:35 | 000,023,552 | ---- | C] (Microsoft) -- C:\Windows\SysWow64\oflc.rs [2013/01/09 10:05:35 | 000,023,552 | ---- | C] (Microsoft) -- C:\Windows\SysNative\oflc.rs [2013/01/09 10:05:35 | 000,020,480 | ---- | C] (Microsoft) -- C:\Windows\SysWow64\pegi-fi.rs [2013/01/09 10:05:35 | 000,020,480 | ---- | C] (Microsoft) -- C:\Windows\SysNative\pegi-fi.rs [2013/01/09 10:04:47 | 000,424,448 | ---- | C] (Microsoft Corporation) -- C:\Windows\SysNative\KernelBase.dll [2013/01/09 10:04:46 | 001,161,216 | ---- | C] (Microsoft Corporation) -- C:\Windows\SysNative\kernel32.dll [2013/01/09 10:04:45 | 000,362,496 | ---- | C] (Microsoft Corporation) -- C:\Windows\SysNative\wow64win.dll [2013/01/09 10:04:45 | 000,338,432 | ---- | C] (Microsoft Corporation) -- C:\Windows\SysNative\conhost.exe [2013/01/09 10:04:45 | 000,243,200 | ---- | C] (Microsoft Corporation) -- C:\Windows\SysNative\wow64.dll [2013/01/09 10:04:45 | 000,215,040 | ---- | C] (Microsoft Corporation) -- C:\Windows\SysNative\winsrv.dll [2013/01/09 10:04:45 | 000,016,384 | ---- | C] (Microsoft Corporation) -- C:\Windows\SysNative\ntvdm64.dll [2013/01/09 10:04:45 | 000,014,336 | ---- | C] (Microsoft Corporation) -- C:\Windows\SysWow64\ntvdm64.dll [2013/01/09 10:04:45 | 000,013,312 | ---- | C] (Microsoft Corporation) -- C:\Windows\SysNative\wow64cpu.dll [2013/01/09 10:04:45 | 000,005,120 | ---- | C] (Microsoft Corporation) -- C:\Windows\SysWow64\wow32.dll [2013/01/09 10:04:44 | 000,006,144 | -H-- | C] (Microsoft Corporation) -- C:\Windows\SysNative\api-ms-win-security-base-l1-1-0.dll [2013/01/09 10:04:44 | 000,005,120 | -H-- | C] (Microsoft Corporation) -- C:\Windows\SysWow64\api-ms-win-core-file-l1-1-0.dll [2013/01/09 10:04:44 | 000,005,120 | -H-- | C] (Microsoft Corporation) -- C:\Windows\SysNative\api-ms-win-core-file-l1-1-0.dll [2013/01/09 10:04:44 | 000,004,608 | -H-- | C] (Microsoft Corporation) -- C:\Windows\SysNative\api-ms-win-core-threadpool-l1-1-0.dll [2013/01/09 10:04:44 | 000,004,608 | -H-- | C] (Microsoft Corporation) -- C:\Windows\SysWow64\api-ms-win-core-processthreads-l1-1-0.dll [2013/01/09 10:04:44 | 000,004,608 | -H-- | C] (Microsoft Corporation) -- C:\Windows\SysNative\api-ms-win-core-processthreads-l1-1-0.dll [2013/01/09 10:04:44 | 000,004,096 | -H-- | C] (Microsoft Corporation) -- C:\Windows\SysWow64\api-ms-win-core-sysinfo-l1-1-0.dll [2013/01/09 10:04:44 | 000,004,096 | -H-- | C] (Microsoft Corporation) -- C:\Windows\SysNative\api-ms-win-core-sysinfo-l1-1-0.dll [2013/01/09 10:04:44 | 000,004,096 | -H-- | C] (Microsoft Corporation) -- C:\Windows\SysWow64\api-ms-win-core-synch-l1-1-0.dll [2013/01/09 10:04:44 | 000,004,096 | -H-- | C] (Microsoft Corporation) -- C:\Windows\SysNative\api-ms-win-core-synch-l1-1-0.dll [2013/01/09 10:04:44 | 000,004,096 | -H-- | C] (Microsoft Corporation) -- C:\Windows\SysWow64\api-ms-win-core-misc-l1-1-0.dll [2013/01/09 10:04:44 | 000,003,584 | -H-- | C] (Microsoft Corporation) -- C:\Windows\SysNative\api-ms-win-core-rtlsupport-l1-1-0.dll [2013/01/09 10:04:44 | 000,003,584 | -H-- | C] (Microsoft Corporation) -- C:\Windows\SysWow64\api-ms-win-core-processenvironment-l1-1-0.dll [2013/01/09 10:04:44 | 000,003,584 | -H-- | C] (Microsoft Corporation) -- C:\Windows\SysNative\api-ms-win-core-processenvironment-l1-1-0.dll [2013/01/09 10:04:44 | 000,003,584 | -H-- | C] (Microsoft Corporation) -- C:\Windows\SysWow64\api-ms-win-core-namedpipe-l1-1-0.dll [2013/01/09 10:04:44 | 000,003,584 | -H-- | C] (Microsoft Corporation) -- C:\Windows\SysNative\api-ms-win-core-namedpipe-l1-1-0.dll [2013/01/09 10:04:44 | 000,003,584 | -H-- | C] (Microsoft Corporation) -- C:\Windows\SysNative\api-ms-win-core-misc-l1-1-0.dll [2013/01/09 10:04:44 | 000,003,584 | -H-- | C] (Microsoft Corporation) -- C:\Windows\SysWow64\api-ms-win-core-memory-l1-1-0.dll [2013/01/09 10:04:44 | 000,003,072 | -H-- | C] (Microsoft Corporation) -- C:\Windows\SysNative\api-ms-win-core-xstate-l1-1-0.dll [2013/01/09 10:04:44 | 000,003,072 | -H-- | C] (Microsoft Corporation) -- C:\Windows\SysNative\api-ms-win-core-util-l1-1-0.dll [2013/01/09 10:04:44 | 000,003,072 | -H-- | C] (Microsoft Corporation) -- C:\Windows\SysWow64\api-ms-win-core-string-l1-1-0.dll [2013/01/09 10:04:44 | 000,003,072 | -H-- | C] (Microsoft Corporation) -- C:\Windows\SysNative\api-ms-win-core-string-l1-1-0.dll [2013/01/09 10:04:44 | 000,003,072 | -H-- | C] (Microsoft Corporation) -- C:\Windows\SysWow64\api-ms-win-core-profile-l1-1-0.dll [2013/01/09 10:04:44 | 000,003,072 | -H-- | C] (Microsoft Corporation) -- C:\Windows\SysNative\api-ms-win-core-profile-l1-1-0.dll [2013/01/09 10:04:44 | 000,003,072 | -H-- | C] (Microsoft Corporation) -- C:\Windows\SysWow64\api-ms-win-core-errorhandling-l1-1-0.dll [2013/01/09 10:04:44 | 000,003,072 | -H-- | C] (Microsoft Corporation) -- C:\Windows\SysWow64\api-ms-win-core-delayload-l1-1-0.dll [2013/01/09 10:04:44 | 000,003,072 | -H-- | C] (Microsoft Corporation) -- C:\Windows\SysNative\api-ms-win-core-delayload-l1-1-0.dll [2013/01/09 10:04:43 | 000,025,600 | ---- | C] (Microsoft Corporation) -- C:\Windows\SysWow64\setup16.exe [2013/01/09 10:04:43 | 000,006,144 | -H-- | C] (Microsoft Corporation) -- C:\Windows\SysWow64\api-ms-win-security-base-l1-1-0.dll [2013/01/09 10:04:43 | 000,004,608 | -H-- | C] (Microsoft Corporation) -- C:\Windows\SysWow64\api-ms-win-core-threadpool-l1-1-0.dll [2013/01/09 10:04:43 | 000,004,096 | -H-- | C] (Microsoft Corporation) -- C:\Windows\SysWow64\api-ms-win-core-localregistry-l1-1-0.dll [2013/01/09 10:04:43 | 000,004,096 | -H-- | C] (Microsoft Corporation) -- C:\Windows\SysNative\api-ms-win-core-localregistry-l1-1-0.dll [2013/01/09 10:04:43 | 000,003,584 | -H-- | C] (Microsoft Corporation) -- C:\Windows\SysWow64\api-ms-win-core-xstate-l1-1-0.dll [2013/01/09 10:04:43 | 000,003,584 | -H-- | C] (Microsoft Corporation) -- C:\Windows\SysNative\api-ms-win-core-memory-l1-1-0.dll [2013/01/09 10:04:43 | 000,003,584 | -H-- | C] (Microsoft Corporation) -- C:\Windows\SysWow64\api-ms-win-core-libraryloader-l1-1-0.dll [2013/01/09 10:04:43 | 000,003,584 | -H-- | C] (Microsoft Corporation) -- C:\Windows\SysNative\api-ms-win-core-libraryloader-l1-1-0.dll [2013/01/09 10:04:43 | 000,003,584 | -H-- | C] (Microsoft Corporation) -- C:\Windows\SysWow64\api-ms-win-core-interlocked-l1-1-0.dll [2013/01/09 10:04:43 | 000,003,584 | -H-- | C] (Microsoft Corporation) -- C:\Windows\SysWow64\api-ms-win-core-heap-l1-1-0.dll [2013/01/09 10:04:43 | 000,003,584 | -H-- | C] (Microsoft Corporation) -- C:\Windows\SysNative\api-ms-win-core-heap-l1-1-0.dll [2013/01/09 10:04:43 | 000,003,072 | -H-- | C] (Microsoft Corporation) -- C:\Windows\SysWow64\api-ms-win-core-util-l1-1-0.dll [2013/01/09 10:04:43 | 000,003,072 | -H-- | C] (Microsoft Corporation) -- C:\Windows\SysWow64\api-ms-win-core-rtlsupport-l1-1-0.dll [2013/01/09 10:04:43 | 000,003,072 | -H-- | C] (Microsoft Corporation) -- C:\Windows\SysWow64\api-ms-win-core-io-l1-1-0.dll [2013/01/09 10:04:43 | 000,003,072 | -H-- | C] (Microsoft Corporation) -- C:\Windows\SysNative\api-ms-win-core-io-l1-1-0.dll [2013/01/09 10:04:43 | 000,003,072 | -H-- | C] (Microsoft Corporation) -- C:\Windows\SysNative\api-ms-win-core-interlocked-l1-1-0.dll [2013/01/09 10:04:43 | 000,003,072 | -H-- | C] (Microsoft Corporation) -- C:\Windows\SysWow64\api-ms-win-core-handle-l1-1-0.dll [2013/01/09 10:04:43 | 000,003,072 | -H-- | C] (Microsoft Corporation) -- C:\Windows\SysNative\api-ms-win-core-handle-l1-1-0.dll [2013/01/09 10:04:43 | 000,003,072 | -H-- | C] (Microsoft Corporation) -- C:\Windows\SysWow64\api-ms-win-core-fibers-l1-1-0.dll [2013/01/09 10:04:43 | 000,003,072 | -H-- | C] (Microsoft Corporation) -- C:\Windows\SysNative\api-ms-win-core-fibers-l1-1-0.dll [2013/01/09 10:04:43 | 000,003,072 | -H-- | C] (Microsoft Corporation) -- C:\Windows\SysNative\api-ms-win-core-errorhandling-l1-1-0.dll [2013/01/09 10:04:43 | 000,003,072 | -H-- | C] (Microsoft Corporation) -- C:\Windows\SysWow64\api-ms-win-core-debug-l1-1-0.dll [2013/01/09 10:04:43 | 000,003,072 | -H-- | C] (Microsoft Corporation) -- C:\Windows\SysNative\api-ms-win-core-debug-l1-1-0.dll [2013/01/09 10:04:43 | 000,003,072 | -H-- | C] (Microsoft Corporation) -- C:\Windows\SysWow64\api-ms-win-core-datetime-l1-1-0.dll [2013/01/09 10:04:43 | 000,003,072 | -H-- | C] (Microsoft Corporation) -- C:\Windows\SysNative\api-ms-win-core-datetime-l1-1-0.dll [2013/01/09 10:04:42 | 000,007,680 | ---- | C] (Microsoft Corporation) -- C:\Windows\SysWow64\instnm.exe [2013/01/09 10:04:42 | 000,004,096 | -H-- | C] (Microsoft Corporation) -- C:\Windows\SysWow64\api-ms-win-core-localization-l1-1-0.dll [2013/01/09 10:04:42 | 000,004,096 | -H-- | C] (Microsoft Corporation) -- C:\Windows\SysNative\api-ms-win-core-localization-l1-1-0.dll [2013/01/09 10:04:42 | 000,003,072 | -H-- | C] (Microsoft Corporation) -- C:\Windows\SysWow64\api-ms-win-core-console-l1-1-0.dll [2013/01/09 10:04:42 | 000,003,072 | -H-- | C] (Microsoft Corporation) -- C:\Windows\SysNative\api-ms-win-core-console-l1-1-0.dll [2013/01/09 10:04:41 | 000,002,048 | ---- | C] (Microsoft Corporation) -- C:\Windows\SysWow64\user.exe [2013/01/09 10:04:20 | 000,068,608 | ---- | C] (Microsoft Corporation) -- C:\Windows\SysNative\taskhost.exe [2013/01/07 10:28:59 | 000,000,000 | ---D | C] -- C:\Users\Barry\AppData\Local\{360B9BF0-DA7F-4F64-9AEA-4F840556B62D} [2013/01/03 16:07:12 | 000,000,000 | ---D | C] -- C:\Users\Barry\AppData\Local\{D3942E28-23A3-4618-B08B-1A6C059987BC} [2012/12/31 09:50:19 | 000,000,000 | ---D | C] -- C:\Users\Barry\AppData\Local\{DC545490-B1FB-4530-91DD-4443F0739AAF} [2012/12/29 15:29:01 | 000,000,000 | ---D | C] -- C:\Users\Barry\AppData\Local\Programs [2012/12/29 14:27:59 | 000,046,080 | ---- | C] (Adobe Systems) -- C:\Windows\SysNative\atmlib.dll [2012/12/29 14:27:59 | 000,034,304 | ---- | C] (Adobe Systems) -- C:\Windows\SysWow64\atmlib.dll [2012/12/29 14:27:57 | 000,367,616 | ---- | C] (Adobe Systems Incorporated) -- C:\Windows\SysNative\atmfd.dll [2012/12/29 14:27:56 | 000,295,424 | ---- | C] (Adobe Systems Incorporated) -- C:\Windows\SysWow64\atmfd.dll ========== Files - Modified Within 30 Days ========== [2013/01/22 10:31:32 | 000,726,444 | ---- | M] () -- C:\Windows\SysNative\PerfStringBackup.INI [2013/01/22 10:31:32 | 000,628,874 | ---- | M] () -- C:\Windows\SysNative\perfh009.dat [2013/01/22 10:31:32 | 000,111,026 | ---- | M] () -- C:\Windows\SysNative\perfc009.dat [2013/01/22 10:12:04 | 000,023,248 | -H-- | M] () -- C:\Windows\SysNative\7B296FB0-376B-497e-B012-9C450E1B7327-5P-1.C7483456-A289-439d-8115-601632D005A0 [2013/01/22 10:12:04 | 000,023,248 | -H-- | M] () -- C:\Windows\SysNative\7B296FB0-376B-497e-B012-9C450E1B7327-5P-0.C7483456-A289-439d-8115-601632D005A0 [2013/01/22 10:04:04 | 000,000,892 | ---- | M] () -- C:\Windows\tasks\GoogleUpdateTaskMachineCore.job [2013/01/22 10:03:23 | 000,000,332 | ---- | M] () -- C:\Windows\tasks\HPCeeScheduleForBarry.job [2013/01/22 10:03:18 | 000,067,584 | --S- | M] () -- C:\Windows\bootstat.dat [2013/01/22 10:03:10 | 2361,593,856 | -HS- | M] () -- C:\hiberfil.sys [2013/01/21 16:48:05 | 000,000,896 | ---- | M] () -- C:\Windows\tasks\GoogleUpdateTaskMachineUA.job [2013/01/14 10:23:55 | 000,002,014 | ---- | M] () -- C:\Users\Public\Desktop\Adobe Reader 9.lnk [2013/01/12 03:30:18 | 000,095,648 | ---- | M] (Oracle Corporation) -- C:\Windows\SysWow64\WindowsAccessBridge-32.dll [2013/01/12 03:26:16 | 000,174,496 | ---- | M] (Oracle Corporation) -- C:\Windows\SysWow64\javaw.exe [2013/01/12 03:24:49 | 000,174,496 | ---- | M] (Oracle Corporation) -- C:\Windows\SysWow64\java.exe [2013/01/09 17:13:30 | 000,438,056 | ---- | M] () -- C:\Windows\SysNative\FNTCACHE.DAT [2012/12/29 15:30:32 | 000,001,109 | ---- | M] () -- C:\Users\Public\Desktop\Malwarebytes Anti-Malware.lnk ========== Files Created - No Company Name ========== [2011/07/07 16:25:00 | 000,000,000 | ---- | C] () -- C:\Users\Barry\AppData\Local\{6F97625D-B450-4668-B9F9-C2538AD005D5} ========== ZeroAccess Check ========== [2009/07/14 04:55:00 | 000,000,227 | RHS- | M] () -- C:\Windows\assembly\Desktop.ini [HKEY_CURRENT_USER\Software\Classes\clsid\{42aedc87-2188-41fd-b9a3-0c966feabec1}\InProcServer32] /64 [HKEY_CURRENT_USER\Software\Classes\Wow6432node\clsid\{42aedc87-2188-41fd-b9a3-0c966feabec1}\InProcServer32] [HKEY_CURRENT_USER\Software\Classes\clsid\{fbeb8a05-beee-4442-804e-409d6c4515e9}\InProcServer32] /64 [HKEY_CURRENT_USER\Software\Classes\Wow6432node\clsid\{fbeb8a05-beee-4442-804e-409d6c4515e9}\InProcServer32] [HKEY_LOCAL_MACHINE\Software\Classes\clsid\{42aedc87-2188-41fd-b9a3-0c966feabec1}\InProcServer32] /64 "" = C:\Windows\SysNative\shell32.dll -- [2012/06/09 05:43:10 | 014,172,672 | ---- | M] (Microsoft Corporation) "ThreadingModel" = Apartment [HKEY_LOCAL_MACHINE\Software\Wow6432Node\Classes\clsid\{42aedc87-2188-41fd-b9a3-0c966feabec1}\InProcServer32] "" = %SystemRoot%\system32\shell32.dll -- [2012/06/09 04:41:00 | 012,873,728 | ---- | M] (Microsoft Corporation) "ThreadingModel" = Apartment [HKEY_LOCAL_MACHINE\Software\Classes\clsid\{5839FCA9-774D-42A1-ACDA-D6A79037F57F}\InProcServer32] /64 "" = C:\Windows\SysNative\wbem\fastprox.dll -- [2009/07/14 01:40:51 | 000,909,312 | ---- | M] (Microsoft Corporation) "ThreadingModel" = Free [HKEY_LOCAL_MACHINE\Software\Wow6432Node\Classes\clsid\{5839FCA9-774D-42A1-ACDA-D6A79037F57F}\InProcServer32] "" = %systemroot%\system32\wbem\fastprox.dll -- [2010/11/20 12:19:02 | 000,606,208 | ---- | M] (Microsoft Corporation) "ThreadingModel" = Free [HKEY_LOCAL_MACHINE\Software\Classes\clsid\{F3130CDB-AA52-4C3A-AB32-85FFC23AF9C1}\InProcServer32] /64 "" = C:\Windows\SysNative\wbem\wbemess.dll -- [2009/07/14 01:41:56 | 000,505,856 | ---- | M] (Microsoft Corporation) "ThreadingModel" = Both [HKEY_LOCAL_MACHINE\Software\Wow6432Node\Classes\clsid\{F3130CDB-AA52-4C3A-AB32-85FFC23AF9C1}\InProcServer32] ========== LOP Check ========== [2010/07/17 16:40:19 | 000,000,000 | ---D | M] -- C:\Users\Barry\AppData\Roaming\EPSON [2010/07/10 19:38:35 | 000,000,000 | ---D | M] -- C:\Users\Barry\AppData\Roaming\Thunderbird [2010/07/10 17:34:20 | 000,000,000 | ---D | M] -- C:\Users\Barry\AppData\Roaming\Tific [2010/11/23 17:15:29 | 000,000,000 | ---D | M] -- C:\Users\Barry\AppData\Roaming\WildTangent [2010/12/13 16:21:50 | 000,000,000 | ---D | M] -- C:\Users\Barry\AppData\Roaming\Windows Live Writer ========== Purity Check ========== ========== Custom Scans ========== < %SYSTEMDRIVE%\*.* > [2009/07/14 01:38:58 | 000,383,562 | RHS- | M] () -- C:\bootmgr [2013/01/22 10:03:10 | 2361,593,856 | -HS- | M] () -- C:\hiberfil.sys [2012/11/23 13:55:27 | 000,000,186 | ---- | M] () -- C:\hpqlb.log [2013/01/22 10:03:14 | 3148,795,904 | -HS- | M] () -- C:\pagefile.sys [2012/11/23 13:57:23 | 000,000,184 | ---- | M] () -- C:\setup.log < %systemroot%\system32\Spool\prtprocs\w32x86\*.dll > < %systemroot%\*. /mp /s > < %systemroot%\system32\*.dll /lockedfiles > < %systemroot%\Tasks\*.job /lockedfiles > < %systemroot%\system32\drivers\*.sys /lockedfiles > < %systemroot%\system32\*.exe /lockedfiles > < %systemroot%\System32\config\*.sav > < %PROGRAMFILES%\* > [2009/07/14 04:54:24 | 000,000,174 | -HS- | M] () -- C:\Program Files (x86)\desktop.ini < %USERPROFILE%\..|smtmp;true;true;true /FP > < HKEY_LOCAL_MACHINE\SOFTWARE\Policies\Microsoft\Win dows\WindowsUpdate\AU > < hklm\software\clients\startmenuinternet|command /rs > HKEY_LOCAL_MACHINE\software\clients\startmenuinternet\FIREFOX.EXE\InstallInfo\\HideIconsCommand: "C:\Program Files (x86)\Mozilla Firefox\uninstall\helper.exe" /HideShortcuts [2012/10/24 17:50:58 | 000,889,848 | ---- | M] (Mozilla Corporation) HKEY_LOCAL_MACHINE\software\clients\startmenuinternet\FIREFOX.EXE\InstallInfo\\ShowIconsCommand: "C:\Program Files (x86)\Mozilla Firefox\uninstall\helper.exe" /ShowShortcuts [2012/10/24 17:50:58 | 000,889,848 | ---- | M] (Mozilla Corporation) HKEY_LOCAL_MACHINE\software\clients\startmenuinternet\FIREFOX.EXE\InstallInfo\\ReinstallCommand: "C:\Program Files (x86)\Mozilla Firefox\uninstall\helper.exe" /SetAsDefaultAppGlobal [2012/10/24 17:50:58 | 000,889,848 | ---- | M] (Mozilla Corporation) HKEY_LOCAL_MACHINE\software\clients\startmenuinternet\FIREFOX.EXE\shell\open\command\\: C:\Program Files (x86)\Mozilla Firefox\firefox.exe [2012/10/24 17:50:37 | 000,917,984 | ---- | M] (Mozilla Corporation) HKEY_LOCAL_MACHINE\software\clients\startmenuinternet\FIREFOX.EXE\shell\properties\command\\: "C:\Program Files (x86)\Mozilla Firefox\firefox.exe" -preferences [2012/10/24 17:50:37 | 000,917,984 | ---- | M] (Mozilla Corporation) HKEY_LOCAL_MACHINE\software\clients\startmenuinternet\FIREFOX.EXE\shell\safemode\command\\: "C:\Program Files (x86)\Mozilla Firefox\firefox.exe" -safe-mode [2012/10/24 17:50:37 | 000,917,984 | ---- | M] (Mozilla Corporation) HKEY_LOCAL_MACHINE\software\clients\startmenuinternet\IEXPLORE.EXE\InstallInfo\\ShowIconsCommand: "C:\Windows\System32\ie4uinit.exe" -show [2011/04/21 14:53:45 | 000,074,240 | ---- | M] (Microsoft Corporation) HKEY_LOCAL_MACHINE\software\clients\startmenuinternet\IEXPLORE.EXE\InstallInfo\\ReinstallCommand: "C:\Windows\System32\ie4uinit.exe" -reinstall [2011/04/21 14:53:45 | 000,074,240 | ---- | M] (Microsoft Corporation) HKEY_LOCAL_MACHINE\software\clients\startmenuinternet\IEXPLORE.EXE\InstallInfo\\HideIconsCommand: "C:\Windows\System32\ie4uinit.exe" -hide [2011/04/21 14:53:45 | 000,074,240 | ---- | M] (Microsoft Corporation) HKEY_LOCAL_MACHINE\software\clients\startmenuinternet\IEXPLORE.EXE\shell\naom\command\\: "C:\Program Files (x86)\Internet Explorer\iexplore.exe" -extoff [2012/11/14 02:56:04 | 000,757,296 | ---- | M] (Microsoft Corporation) HKEY_LOCAL_MACHINE\software\clients\startmenuinternet\IEXPLORE.EXE\shell\open\command\\: C:\Program Files (x86)\Internet Explorer\iexplore.exe [2012/11/14 02:56:04 | 000,757,296 | ---- | M] (Microsoft Corporation) < hklm\software\clients\startmenuinternet|command /64 /rs > 64bit-HKEY_LOCAL_MACHINE\software\clients\startmenuinternet\FIREFOX.EXE\InstallInfo\\HideIconsCommand: "C:\PROGRAM FILES (X86)\MOZILLA FIREFOX\UNINSTALL\HELPER.EXE" /HIDESHORTCUTS [2012/10/24 17:50:58 | 000,889,848 | ---- | M] (Mozilla Corporation) 64bit-HKEY_LOCAL_MACHINE\software\clients\startmenuinternet\FIREFOX.EXE\InstallInfo\\ShowIconsCommand: "C:\PROGRAM FILES (X86)\MOZILLA FIREFOX\UNINSTALL\HELPER.EXE" /SHOWSHORTCUTS [2012/10/24 17:50:58 | 000,889,848 | ---- | M] (Mozilla Corporation) 64bit-HKEY_LOCAL_MACHINE\software\clients\startmenuinternet\FIREFOX.EXE\InstallInfo\\ReinstallCommand: "C:\PROGRAM FILES (X86)\MOZILLA FIREFOX\UNINSTALL\HELPER.EXE" /SETASDEFAULTAPPGLOBAL [2012/10/24 17:50:58 | 000,889,848 | ---- | M] (Mozilla Corporation) 64bit-HKEY_LOCAL_MACHINE\software\clients\startmenuinternet\FIREFOX.EXE\shell\open\command\\: C:\PROGRAM FILES (X86)\MOZILLA FIREFOX\FIREFOX.EXE [2012/10/24 17:50:37 | 000,917,984 | ---- | M] (Mozilla Corporation) 64bit-HKEY_LOCAL_MACHINE\software\clients\startmenuinternet\FIREFOX.EXE\shell\properties\command\\: "C:\PROGRAM FILES (X86)\MOZILLA FIREFOX\FIREFOX.EXE" -PREFERENCES [2012/10/24 17:50:37 | 000,917,984 | ---- | M] (Mozilla Corporation) 64bit-HKEY_LOCAL_MACHINE\software\clients\startmenuinternet\FIREFOX.EXE\shell\safemode\command\\: "C:\PROGRAM FILES (X86)\MOZILLA FIREFOX\FIREFOX.EXE" -SAFE-MODE [2012/10/24 17:50:37 | 000,917,984 | ---- | M] (Mozilla Corporation) 64bit-HKEY_LOCAL_MACHINE\software\clients\startmenuinternet\IEXPLORE.EXE\InstallInfo\\ShowIconsCommand: "C:\WINDOWS\SYSTEM32\IE4UINIT.EXE" -SHOW [2011/04/21 14:53:44 | 000,089,088 | ---- | M] (Microsoft Corporation) 64bit-HKEY_LOCAL_MACHINE\software\clients\startmenuinternet\IEXPLORE.EXE\InstallInfo\\ReinstallCommand: "C:\WINDOWS\SYSTEM32\IE4UINIT.EXE" -REINSTALL [2011/04/21 14:53:44 | 000,089,088 | ---- | M] (Microsoft Corporation) 64bit-HKEY_LOCAL_MACHINE\software\clients\startmenuinternet\IEXPLORE.EXE\InstallInfo\\HideIconsCommand: "C:\WINDOWS\SYSTEM32\IE4UINIT.EXE" -HIDE [2011/04/21 14:53:44 | 000,089,088 | ---- | M] (Microsoft Corporation) 64bit-HKEY_LOCAL_MACHINE\software\clients\startmenuinternet\IEXPLORE.EXE\shell\naom\command\\: "C:\PROGRAM FILES (X86)\INTERNET EXPLORER\IEXPLORE.EXE" -EXTOFF [2012/11/14 02:56:04 | 000,757,296 | ---- | M] (Microsoft Corporation) 64bit-HKEY_LOCAL_MACHINE\software\clients\startmenuinternet\IEXPLORE.EXE\shell\open\command\\: C:\PROGRAM FILES (X86)\INTERNET EXPLORER\IEXPLORE.EXE [2012/11/14 02:56:04 | 000,757,296 | ---- | M] (Microsoft Corporation) < End of report >

Need some help to determine whether my pc security has been breached My operating system is winsows 7 When I load up internet explorer 9 before getting the google homepage up as my default page, the explorer tab at the top of the screen says for a split second "london eng 14day weather" before changing the tab name to google and loading the google homepage. I have run a full system scan using "malware bytes" anti-walware software and also run a full system scan using norton internet security. Is this something sinister 7 how do i fix the problem? Has something been embedded in internet explorer software? Appreciate your help

Received a couple of albums as mp3 downloads for Christmas. I want to play them in the car so I would like to know how I convert & burn them into the format for playing on an audio cd. I assume that there is some free & safe software available to perform this task. Can you help me please?

Thanks - for your help It was not a problem with my phone line as I had it checked by BT free of charge (of course), but with Virginmedia's servers. Seems now to have corrected itself after flagging up the problem to their technical team & spending a fortune in phone calls to their premium rate helpline. In response to their useless customer service & speed of response I cancelled my virginmedia contract forthwith. Since then I have managed to obtain (by haggling) an even better unlimited broadband deal for less than I was paying them. Thanks for all your help & ideas - much appreciated

thanks for the links. Tried the solutions offered, no joy i am afraid. tried on a different pc and still getting the same problem. Any further ideas????