brenhargood

Thanks so much for all your help - I did actually ring the shop we bought it from this morning and they charge £50 to look at it. I thought if it was something simple I might have been able to do it myself but from what you say, this may not be the case and I would be better off paying the £50. The shop is local and they actually built the pc to specification so they know it well. I found the invoice too and it is not as old as I thought - we bought it in January 2008, which is probably just out of warranty!!!! Brenda

Having been to the link, it scares me to death. I don't really understand what I should or should not be doing. Is this something that I should be doing myself or would I be better to take it to a repair shop?

These are numbers I found on the side of the pc: Product key: Edited for security Licence: X12-53761 It is an MSI-945PLN3-F SKT775 CORE 2 DUO Mother Board and an Intel Core 2 Duo processor. Is there anything I've missed?

Sorry, I got the wrong disk, the one I found was for an old pc. I have now located the box belonging to this pc and found Windows XP home Edition including Service Pack 2, MSI Drivers & Utilities and MSI Multimedia Beyond 3D Drivers and Utilities. The other disks are for Nero and some other add on software that came as a bundle.

Can you tell me what disks I should be looking for - I've found a whole bunch of them - one says Product Recovery CD Rom Windows XP Home edition-Sp1a - could this be the one you mean? Brenda

Thanks BeeCeeBee but I have been into the screen you show above and chosen safe mode. I get a list but not a scrolling list and then clicks out back to the jet plane screen and starts trying to boot up all over again. I've tried all of the options on the screen you show above but none of them will boot the pc it just clicks back to the jet plane screen. Brenda

OK, sorry - when I try the safe mode, it comes up with a list which are partitions and drivers then it goes back to the start screen with the jet plane that appears before the XP flag.

My husband has a picture of an jet aircraft which appears on the screen before boot up - it's always been there. Yes the XP flag is the one before it starts to load only it doesn't! Thanks Brenda

Windows XP home edition Hi, Yes already tried all the options listed when pressing the F8 key and nothing has worked - just gets as far as the XP flag screen then goes back to the screensaver. Thanks Brenda

I hope I am not posting this twice but can't see my original message. 18 months ago my husband bought a new pc but unfortunately only used it for approx first 6 months before he became ill. Over the last year I have started it up every now and then to check everything was OK and so it was until this week. On Monday a message appeared saying Bullguard had expired and to renew subscription. We have always used AVG free virus checker in the past, so I downloaded it and removed Bullguard. All was fine, virus checker scanned OK. I left the pc on but didn't check for a couple of days and then noticed the screen was blank. I tried rebooting by using the power button but cannot get past the XP 'flag' screen. I've tried several times and get the same result. I've tried the other options in the BIOS screen of starting up but again get the same results. I am computer literate as far as finding my way around a pc but haven't a clue when things go wrong. My husband used to look after all that but now is unable. Please can anyone help me. Thank you for allowing me to join this group. Brenda