ross23dj

yeah thanks randy, i clicked no and thats what gave me the error message, i have ruled out the speakers already as they work just fine on another computer also the fact that the video's stutter as well still leads me towards the card.

have you definatly got the correct driver for your sound / graphics card?

you will have probarbly got a disc with your laptop when you bought it that says something like "system recovery disc" on it put it in your cd drive and turn the computer on it should bring up a wizard and you will be able to restore your computer to the state it was when you bought it

It depends what type of disc it is, if it is a recovery disc for your desktop then it probarbly will not work on your laptop as most of the new computers now come with there own stupid recovery process thing and not a complete version of windows on a disc. If it is a shiny gold holographic disc that says MICROSOFT WINDOWS XP on it then you will be able to. you will need to download drivers that are different for your laptop as it will have different components to your desktop, here is how to do this: go to the website for the manufacturer of your laptop (saying for example it is a dell laptop go to http://www.dell.com) somewhere on your laptop you will find the product number search for your exact model on the website and you will find all the correct drivers that you need for model. save these on a disc, flash drive or whatever. you will then need to insert the windows disc into your laptop and turn it on there will be an option when the computer is booting up to "boot from device" or something similar if it does not boot from the cd by itself. the rest is pretty self explanitary you can just follow the wizard through you will get some options. personally (if you do not need any of the files on your laptop) i would format the whole drive make sure you get rid of all partitions and do a fresh install. once you have xp running on your laptop put on all the drivers which you downloaded earlier and hopefully jobs a good one!

i have now spent the whole day trying to fix this bloody computer! i have formatted the hard drive again and reinstalled windows. i have definatly got all the correct drivers for all of the components as i have now triple checked them all (got them from the website for my specific model). IT STILL DOSENT WORK. surely now im thinking it must be a hardware maulfunction, which means i might have to deal with the idiots at PC World, which is something i'm not looking forward to. i now have a completely clean computer that doesn't contain anything other than windows files and the correct drivers. i have run the dxdiag again and it returned the same error DirectSound test results: Failure at step 19 (User verification of software): HRESULT = 0x00000000 (error code) What do you think?

i have run the diagnostic tool and come back with the following error: DirectSound test results: Failure at step 19 (User verification of software): HRESULT = 0x00000000 (error code) i have literally spent the last 2 hours on google trying to find out what this means with no joy. Thanks again

thankyou for your reply yes i have repeated the same mistakes which is very stupid on my part. i still download music through limewire (file sharing program) and did recently download some codecs. i have used system restore to take it back to the day that i reinstalled windows but unfortunatly this did not solve the problem. it was a complete format, i got rid of all partitions and there were no old files at all, i completely cleaned the whole drive. the media player i am using is the newest one number 11. i have windows defender, norton and have done an online scan using trend micros house call, which i beleive is quite good , i apparently have a clean system. The driver on the manufacturer's website is the same driver that came with the pc but i'm quite confident its not the driver as it worked fine untill yesterday and i have not changed the driver since re-installing windows. unfortunatly if i do need to format and re-install windows again it will be a very lengthy process as i have a broken cd drive (thanks to the missus falling on it while it was open) i had to borrow a mates cd drive to re-install windows the time before and he is away on holiday for the next 2 weeks and as a university student i have very limited money and cant afford to buy a new one for a while. once again thankyou for any help

It sounds like its not connecting at all, Have you tried a different usb port? Has the cable been damaged? check the connection on the ipod an check theres nothing stuck in there like fluff etc.

i have recently completely formatted my hard drive and re-installed windows xp, the computer is about 6 months old but just needed a formatting due to too much spyware etc. After formatting my computer was working perfectly like new until now. While tring to play some music through media player it suddenly started to distort extremely badly, it sounds very similar to the sound of a corrupted downloaded tune. you can just about make out the sound of the music but it playes very slowly and stutters. i then tried it with a video which also stutters very badly and probarbly plays at about a fifth of the speed it should play at. it is not just a problem with media player its all audio and video played through any software including all windows sounds for example a click. once any sound has been played it will contine to buzz away untill the computer is restarted. I have checked the sound and graphics card in the device manager and it says the device is working properly. I have uninstalled the driver and reinstalled it but the problem remains, i know it is the correct driver as it is worked fine for about 2 weeks untill today and is the driver that came with the computer i have been on the packard bell website just to double check. Could there be a problem with the actual hardware? any help would be extremely appreciated as this really is driving me insane.