kevh

OK . after changing router over to spare one seems to be almost back to normal now for a day and a bit , just occasionally have to kill browser and then reloads straight away. (usually BBC weather :rolleyes: ) A little annoying with hours spent on it resetting , but quite nice having clean install of win10 again anyway i suppose. :) Thanks for help Cheers Kev http://www.bleepingcomputer.com/forums/public/style_emoticons/default/icon_bananas.gif

Hi Ken Have just set it up now to try quickly before work and now everything seems pretty much as it should (even Edge is working !!) but not going to get too excited till i check it out properly later tonight Will update you later. Cheers Kev :cool:

Thanks for checking Ken. Have tried Edge FF and IE .... FF does generally seem better but still not great. Seemed strange after resetting modem and router that loading was almost spot on for 15mins or so then gradually slowed up again. Simple pages like google are instant and speed test is pretty good. Will try spare router tonight to check and maybe call plusnet... Cheers Kev

Spopke too soon .... its better but still not right (cant even get bbc weather to load ) so here is the network test Ken ;) Windows IP Configuration Host Name . . . . . . . . . . . . : DESKTOP-1O1L3U9 Primary Dns Suffix . . . . . . . : Node Type . . . . . . . . . . . . : Hybrid IP Routing Enabled. . . . . . . . : No WINS Proxy Enabled. . . . . . . . : No DNS Suffix Search List. . . . . . : lan Ethernet adapter Ethernet: Connection-specific DNS Suffix . : lan Description . . . . . . . . . . . : Realtek PCIe GBE Family Controller Physical Address. . . . . . . . . : 14-DD-A9-DA-FF-79 DHCP Enabled. . . . . . . . . . . : Yes Autoconfiguration Enabled . . . . : Yes Link-local IPv6 Address . . . . . : fe80::d12c:4cd5:b16f:defb%5(Preferred) IPv4 Address. . . . . . . . . . . : 192.168.1.67(Preferred) Subnet Mask . . . . . . . . . . . : 255.255.255.0 Lease Obtained. . . . . . . . . . : 22 February 2016 21:18:16 Lease Expires . . . . . . . . . . : 23 February 2016 23:03:01 Default Gateway . . . . . . . . . : 192.168.1.254 DHCP Server . . . . . . . . . . . : 192.168.1.254 DHCPv6 IAID . . . . . . . . . . . : 34921897 DHCPv6 Client DUID. . . . . . . . : 00-01-00-01-1E-5A-F9-9D-14-DD-A9-DA-FF-79 DNS Servers . . . . . . . . . . . : 192.168.1.254 NetBIOS over Tcpip. . . . . . . . : Enabled Tunnel adapter isatap.lan: Media State . . . . . . . . . . . : Media disconnected Connection-specific DNS Suffix . : lan Description . . . . . . . . . . . : Microsoft ISATAP Adapter Physical Address. . . . . . . . . : 00-00-00-00-00-00-00-E0 DHCP Enabled. . . . . . . . . . . : No Autoconfiguration Enabled . . . . : Yes Tunnel adapter Local Area Connection* 3: Connection-specific DNS Suffix . : Description . . . . . . . . . . . : Teredo Tunneling Pseudo-Interface Physical Address. . . . . . . . . : 00-00-00-00-00-00-00-E0 DHCP Enabled. . . . . . . . . . . : No Autoconfiguration Enabled . . . . : Yes IPv6 Address. . . . . . . . . . . : 2001:0:5ef5:79fd:28cf:25ac:3f57:febc(Preferred) Link-local IPv6 Address . . . . . : fe80::28cf:25ac:3f57:febc%8(Preferred) Default Gateway . . . . . . . . . : :: DHCPv6 IAID . . . . . . . . . . . : 134217728 DHCPv6 Client DUID. . . . . . . . : 00-01-00-01-1E-5A-F9-9D-14-DD-A9-DA-FF-79 NetBIOS over Tcpip. . . . . . . . : Disabled Pinging 194.119.131.66 with 32 bytes of data: Reply from 194.119.131.66: bytes=32 time=12ms TTL=59 Reply from 194.119.131.66: bytes=32 time=12ms TTL=59 Reply from 194.119.131.66: bytes=32 time=12ms TTL=59 Reply from 194.119.131.66: bytes=32 time=12ms TTL=59 Ping statistics for 194.119.131.66: Packets: Sent = 4, Received = 4, Lost = 0 (0% loss), Approximate round trip times in milli-seconds: Minimum = 12ms, Maximum = 12ms, Average = 12ms Pinging plus.net [212.159.9.2] with 32 bytes of data: Reply from 212.159.9.2: bytes=32 time=19ms TTL=248 Reply from 212.159.9.2: bytes=32 time=19ms TTL=248 Reply from 212.159.9.2: bytes=32 time=19ms TTL=248 Reply from 212.159.9.2: bytes=32 time=19ms TTL=248 Ping statistics for 212.159.9.2: Packets: Sent = 4, Received = 4, Lost = 0 (0% loss), Approximate round trip times in milli-seconds: Minimum = 19ms, Maximum = 19ms, Average = 19ms Tracing route to cns1.uk.vianw.net [194.119.131.66] over a maximum of 30 hops: 1 <1 ms <1 ms <1 ms dsldevice.lan [192.168.1.254] 2 12 ms 11 ms 11 ms lo0.13.central13.ptw-bng01.plus.net [195.166.128.173] 3 12 ms 12 ms 12 ms irb.13.ptw-cr01.plus.net [84.93.249.49] 4 13 ms 12 ms 12 ms ten0-1-1-2-t40-mse1.router.uk.clara.net [195.66.224.66] 5 12 ms 15 ms 12 ms 213.165.150.38 6 12 ms 12 ms 12 ms cns1.uk.vianw.net [194.119.131.66] Trace complete. These Windows services are started: ASUS Com Service Background Intelligent Transfer Service Background Tasks Infrastructure Service Base Filtering Engine CNG Key Isolation COM+ Event System Connected User Experiences and Telemetry CoreMessaging Credential Manager Cryptographic Services DCOM Server Process Launcher Device Association Service DHCP Client Diagnostic Policy Service Diagnostic Service Host Diagnostic System Host Distributed Link Tracking Client DNS Client Epson Scanner Service Function Discovery Provider Host Function Discovery Resource Publication Geolocation Service HomeGroup Provider Human Interface Device Service IP Helper Local Session Manager Microsoft Office Click-to-Run Service Network Connected Devices Auto-Setup Network Connection Broker Network List Service Network Location Awareness Network Store Interface Service NVIDIA Display Driver Service Plug and Play Power Print Spooler Program Compatibility Assistant Service Remote Procedure Call (RPC) RPC Endpoint Mapper Security Accounts Manager Security Center Server Shell Hardware Detection SSDP Discovery State Repository Service Superfetch System Event Notification Service System Events Broker Task Scheduler TCP/IP NetBIOS Helper Themes Tile Data model server Time Broker Update Orchestrator Service User Manager User Profile Service Windows Audio Windows Audio Endpoint Builder Windows Connection Manager Windows Defender Network Inspection Service Windows Defender Service Windows Driver Foundation - User-mode Driver Framework Windows Event Log Windows Firewall Windows Font Cache Service Windows Image Acquisition (WIA) Windows Management Instrumentation Windows Search WinHTTP Web Proxy Auto-Discovery Service WLAN AutoConfig Workstation The command completed successfully. Microsoft Windows [Version 10.0.10586] MTU MediaSenseState Bytes In Bytes Out Interface ------ --------------- --------- --------- ------------- 4294967295 1 0 48134 Loopback Pseudo-Interface 1 1500 1 317177699 42551090 Ethernet =========================================================================== Interface List 5...14 dd a9 da ff 79 ......Realtek PCIe GBE Family Controller 1...........................Software Loopback Interface 1 7...00 00 00 00 00 00 00 e0 Microsoft ISATAP Adapter 8...00 00 00 00 00 00 00 e0 Teredo Tunneling Pseudo-Interface =========================================================================== IPv4 Route Table =========================================================================== Active Routes: Network Destination Netmask Gateway Interface Metric 0.0.0.0 0.0.0.0 192.168.1.254 192.168.1.67 20 127.0.0.0 255.0.0.0 On-link 127.0.0.1 306 127.0.0.1 255.255.255.255 On-link 127.0.0.1 306 127.255.255.255 255.255.255.255 On-link 127.0.0.1 306 192.168.1.0 255.255.255.0 On-link 192.168.1.67 276 192.168.1.67 255.255.255.255 On-link 192.168.1.67 276 192.168.1.255 255.255.255.255 On-link 192.168.1.67 276 224.0.0.0 240.0.0.0 On-link 127.0.0.1 306 224.0.0.0 240.0.0.0 On-link 192.168.1.67 276 255.255.255.255 255.255.255.255 On-link 127.0.0.1 306 255.255.255.255 255.255.255.255 On-link 192.168.1.67 276 =========================================================================== Persistent Routes: None IPv6 Route Table =========================================================================== Active Routes: If Metric Network Destination Gateway 8 306 ::/0 On-link 1 306 ::1/128 On-link 8 306 2001::/32 On-link 8 306 2001:0:5ef5:79fd:28cf:25ac:3f57:febc/128 On-link 5 276 fe80::/64 On-link 8 306 fe80::/64 On-link 8 306 fe80::28cf:25ac:3f57:febc/128 On-link 5 276 fe80::d12c:4cd5:b16f:defb/128 On-link 1 306 ff00::/8 On-link 5 276 ff00::/8 On-link 8 306 ff00::/8 On-link =========================================================================== Persistent Routes: None HKEY_CURRENT_USER\SOFTWARE\Microsoft\Windows\CurrentVersion\Run OneDrive REG_SZ "C:\Users\Kev\AppData\Local\Microsoft\OneDrive\OneDrive.exe" /background EPLTarget\P0000000000000000 REG_SZ C:\WINDOWS\system32\spool\DRIVERS\x64\3\E_YATIPME.EXE /EPT "EPLTarget\P0000000000000000" /M "XP-530 Series" Microsoft Windows [Version 10.0.10586] Cheers Kev

Hi :D After reading plusnet website i've found that turning of the openreach modem as well as the router in the correct order and back on again seems to have brought my web browsing back to life again !!! Havent turned wifi back on yet for other devices but hopefully looking good now Thanks for your help guys ! Cheers Kev

After waiting 30sec for page to load the speedtest shows good results?? :S [ATTACH=CONFIG]1479.vB5-legacyid=2567[/ATTACH] Have tried Edge FF and IE

Yep ;) Also other devices seem comparatively ok but are fairly low powered compared to the new pc and possibly wouldn't notice it. Packet loss seems to be something mentioned on various sites , not exactly what this is or what causes it ..... could this be a reason speedtest is fine but connecting to site isn't? Cheers Kev

Yep ;) Also other devices seem comparatively ok but are fairly low powered compared to the new pc and possibly wouldn't notice it. Packet loss seems to be something mentioned on various sites , not exactly what this is or what causes it ..... could this be a reason speedtest is fine but connecting to site isn't?C heers Kev

Hi Ken At work now but speedtest.net gives around 38mb/18mb from 40mb/20mb max so no problem. It just seems to almost struggle to reach and connect to whatever site . I assume some sites are faster if cache has same content. PlusNet does give a resetting procedure i'll try first , just strange changing the cable between router and openreach modem did help a fair bit. Cheers Kev

Just a quick update.... Reset for windows 10 went fine just have a local admin and a local standard account. All offline stuff working as quick or quicker than before. Then i got onto webpages which still seem to be stubborn to load , intermittently or occasionally not at all .. Really struggled to login to email in outlook (office 365) but did get there in the end.... very stressed at the end of a Saturday night in front of the screen.. Today i remembered i had a spare router but also remembered ethernet cables deteriorating and causing problems on my work pc so tried changing the one between the BT fibre box and the router. ( as ethernet or wireless didnt make any difference to the pc) This has seemed to improve things but tonight have still had some odd sites struggling to load all content. I might try the spare router tomorrow night . Does this seem a strange one or could there be something hardware wise i could check , phone fibre provider or something else ?? Cheers Kev

Hi Ken Thanks for reply . I am thinking now I might just do a refresh or reset as there are a few things that haven't gone quite to plan with Win 10 which should wipe out most baddies I assume... Cheers Kev :cool:

Hi Have 6 month old pc that runs very quick with ssd and win10 , a week ago started to get slow loading webpages and some not at all. Have used defender which did find TrojanDownloader:O97M/Donoff on my wifes user and cleaned it and then nothing after or on MWB . PC is generally running as fast as ever and fibre is coming in at 40/20mb . Any suggestions would be great thanks... http://www.bleepingcomputer.com/forums/public/style_emoticons/default/scratchhead.gif Cheers Kev

[ATTACH=CONFIG]1469.vB5-legacyid=2556[/ATTACH] Hi Have had new win10 desktop pc a couple months now and all of a sudden my photos aren't viewable and live tile isn't working on start menu.. and a window pops up with "element not found " as attached. Seems to be just my user (live account) which seems more strange. Cant think of anything that I have done recently to make this happen either.?? Any help would be appreciated http://www.bleepingcomputer.com/forums/public/style_emoticons/default/smile.png Cheers Kev

Thanks for the idea Nev ,not sure if warranty might be a prob though. Cheers Kev :cool:

Thanks Ken I did almost decide to go with that one from the pro reviews but there are so many bad user reviews about noise ... Seems a bit silly to try it even , but as you say could be a fw dodgy units. RM series is almost 100% positive ... Cheers Kev