thelampshade2000

Thanks for the offer but there was nothing of any great importance on the drive. Most of my stuff was backed up to disc or in various places on the net. As you say, CA will deny responsibility even though I have their emails telling me to cancel my auto-renewal, and they know when they pulled the plug, but it'll make me feel better if I let them know what I think of them!! (Nicely, of course! I don't want them suing me !!)

I tried the suggested fixes and,although at first had partial success, my computer or the virus finally locked me out!! After a brief valiantly fought battle I graciously admitted defeat!! I have now trashed the hard drive and installed a new, clean 400 Gb replacement. I have also purchased Windows XP Pro and installed Kaspersky. I did manage to save some stuff from the old drive which I will run through Kaspersky before installing! I now have the tedious task of trying to locate all my "favourites" and reinstalling loads of other software! As CA are ignoring my emails - this all started when they pulled my protection 4 days earlier than they should - does anyone have a mailing address for them? I intend to forward copies of the invoices to them and hope that they'll do the decent thing - although I'm not holding my breath! Thanks for the help in trying to resolve this problem, I really am glad that there are guys like you out there, but I think the worm was so deeply entrenched nothing was going to shift it!

Just tried downloading the SuperAntispyware and that failed too!!

Between trying to install Kaspersky and deleting CA I temporarily loaded bitdefender but wasn't too impressed as things started to play up on the PC. Looking back, that was probably the virus starting to take hold. I'll have to get a friend to download the stuff from ATF and MB so it could be after the weekend when I finally get down to it. The virus also prevented me doing a system restore! Cute!! I haven't tried downloading the SuperAntispyware yet but I'll give it a go.

OK Now we have a problem! The PC won't allow downloads from ATF-Cleaner or let me on to Malwarebytes' Anti-Malware! I click on save to desktop on ATF and it brings up the download screen and then nothing! When I go to Malwarebytes it tells me that the page isn't available! It seems to be intelligent enough to know that I'm trying to get rid of it! Or am I being paranoid!!

Thanks! I'll give it a shot and see what happens! I've got Kaspersky running at the moment, but not activated, and it's contained any further contamination. Do I need to disable that as well?

Affirmative to both questions! I also checked to see if there were any remnants on my PC from other AVs I'd had in the past.

I'll start at the beginning! I had CA Office Suite anti-virus loaded on my PC and it was coming up for automatic renewal. As I didn't use some of the things on the suite I emailed CA to ask how to go about my renewal. I was advised that I needed to cancel the auto renewal and then order on-line the parts that I wanted, so four days before the renewal date, I filled in their auto-renewal cancellation form. Guess what? CA immediately cancelled my protection!! As soon as I realised what had happened I bought an alternative av package. In the interim period my PC was infected by Win_32 on a pretty massive scale! To cut a long story short, I wasn't that impressed with the new anti-virus package I bought and replaced it with Kaspersky. The problem is that I can't activate the Kaspersky package on-line. I keep getting "Activation server is unavailable". I also find that my PC won't let me connect to any of Kaspersky's sites that I find through search engines, ie "page not available". Would appreciate any help! Tony