Angelily

Thanks guys! I've definitely got a lot to learn!!! Better read up on how to format... the most I've ever formatted was an SD card! I'll have a read of other posts and generally online about how to deal with formatting my computer (I have a C:Programs drive, D:Pictures and Documents drive, and an E:Recovery drive). If all else fails, hopefully I'll be able to post again to this awesome forum! Thanks again!!!:)

Thanks Super Mod Maynardvdm and Wolfeymole. I'm now at home and have been able to reconnect to the internet. That "Error Cache Access Denied" message on Mozilla, IE and Safari has disappeared! (I usually use Mozilla but felt I had to double check all three). starams5 - I didn't get a chance to try your suggestion. I just uninstalled Limewire and other system updates from 15 May. Still far away from being in the all clear but at least I can log onto the internet from home. What should be next steps. My McAfee didn't pick up the BV:Autorun virus which makes me wonder whether I should keep using it or avast!. I have a three year subscription to McAfee - it came with my laptop. Hmm... as I write this comment - my windows explorer just crashed :( hitting send in case my internet dies too!!!

Hi, just to clarify my original question/situation: - I would like to remove everything that I've downloaded - P2P the works (which I've tried uninstalling already). - I don't know why the error cache message has such a weird date. The first time I saw the message was yesterday (18 May 2009). Before then, my laptop was working fine and didn't have any problems (according to McAfee) Thansk Wolfeymole for reopening the post again!

Hi starams5 - can I just clarify your instructions? Is this similar to checking the show hidden files, AND THEN unchecking "Hide protected operating system files"? I just wanted to double check as I get a pop-up window warning me not to. I don't see the option to "Show Hidden System Files". Many thanks L.

No - not yet. I will do that now. I used Limewire to download the programs. That would be the Torrent Program right? I won't be able to test whether I can connect onto the internet after this as I am at work and just brought my laptop along to try and do as much as I can to fix the problem. The other thing that I remember was that there was something that kept on trying to get into my system registry which I kept blocking - but for some reason, something did get through (when I check McAfee I can see that). Do you think that would have contributed? I'll have access to the internet in a few hours and can update then too. Thanks so much for your input so far!!!

Thanks RandyL I've downloaded both of them as Torrent files. One was in a zip file which I extracted and the other I think was just a file that I just clicked to open (I don't think it looked like I need to install it). I've since deleted them from my hard drive (which is why I can't remember exactly what they looked like - file extensions etc). I've rebooted and the problems still exist. Is that normal?

I'm using a home computer and just have wireless internet. The programs I tried to download were Photoshop and Dreamweaver :P I've tried running scans with McAfee (which couldn't find anything), then with avast! (which then identified the BV:AutoRun-G [Wrm]), and when I scanned with McAfee again, it then identified the other bug. I feel so silly!!! :(

Hi there, I'm quite new to the world of IT and seemed to be burnt very badly when I tried to download some programs for the first time (and mistakenly believed that McAfee would save me, and in the interim have now downloaded avast!). I seem to have a number of issues with my laptop now and I'm hoping there is someone there that can help me and tell me whether these things are related. 1. I can't log onto the internet anymore. I get this message when I try using Mozilla, IE and Safari: ERROR Cache Access Denied While trying to retrieve the URL: http://www.google.com.au/ig The following error was encountered: * Cache Access Denied. Sorry, you are not currently allowed to request: from this cache until you have authenticated yourself. You need to use Netscape version 2.0 or greater, or Microsoft Internet Explorer 3.0, or an HTTP/1.1 compliant browser for this to work. Please contact the cache administrator if you have difficulties authenticating yourself or change your default password. Generated Mon, 18 Feb 2008 15:36:55 GMT by localhost2 (squid/2.6.STABLE6) 2. I managed to become infected with a virus called BV:AutoRun-G [Wrm] (which I would try to remove but I can't access the internet) :( 3. This may be because I'm running McAfee and avast! as I've also managed to become infected with New Poly Win 32. 4. A number of programs have been crashing - most notably: Desktop Window Manager, Windows Explorer, Mozilla, McAfee Integrated Security Platform Eg. Product Desktop Window Manager Problem Stopped working Date 18/05/2009 9:08 PM Status Report Sent Problem signature Problem Event Name: APPCRASH Application Name: Dwm.exe Application Version: 6.0.6001.18000 Application Timestamp: 47918c97 Fault Module Name: kernel32.dll Fault Module Version: 6.0.6001.18215 Fault Module Timestamp: 49953395 Exception Code: c0000096 Exception Offset: 000c91e5 OS Version: 6.0.6001.2.1.0.768.3 Locale ID: 3081 Additional Information 1: fd00 Additional Information 2: ea6f5fe8924aaa756324d57f87834160 Additional Information 3: fd00 Additional Information 4: ea6f5fe8924aaa756324d57f87834160 Extra information about the problem Bucket ID: 1228311163 So there you have it. I'm feeling a bit sorry for myself, and I feel like I've opened up a Pandora's Box. Would a system restore help my situation? Apologies if I've written too much and I'm not supposed to but I thought it would be helpful if all the information is there. Thanks so much in advance if you can help!