okay, under the systems section, I found 2 errors relating to the crash, but all it says is that it shut down unexpectedly, then I found a long continuing list of error, It said pml driver hpz12 service failed to start due to the following error: A required privilage is not held by the client. This list goes on and on, and the time of occurence is when my computer is turned off?
Also, under the applications section I found several errors relating to hpz12 once again, although the errors are different. Also,there were two consecutive warnings saying that Windows detected your registry file is still in use by other applications or services. The file will be unloaded now. The applications or services that hold your registry file may not function properly afterwards.
DETAIL -
1 user registry handles leaked from \Registry\User\S-1-5-21-2125698551-3454511934-2489293669-1000_Classes:
Process 1000 (\Device\HarddiskVolume1\Windows\System32\svchost.exe) has opened key \REGISTRY\USER\S-1-5-21-2125698551-3454511934-2489293669-1000_CLASSES
( this was from the two warnings)
I really appreciate you guys taking time to help, thanks