ed_two_o_nine

virtually everything running well now I seem to have got rid off lots of spyware and malware. So I am really pleased with that. I did have a pop up coming up telling me my pc was infected on my desk top this has gone which is also good. The only thing i can not do now is change my desktop. it is still listed when i get my desktop properties up there is a desktop listed as critical_warning which i pressure is the one from the trojan i have removed but i can not get rid of this and i can not select any of the other standard windows desk tops. Also I am well pleased with this. All these modifications have been made to out laptop. I will be doing them to out home pc which is very sick again with trojans and malware i think. Do you recommend i also install macaffe on my home pc or is there a very good free version you can recommend?

right installer seems to be working now that i re-installed service pack 3. I will carry on with RandyL list and come back if further advice is required. Thanks

ok am trying to reload service pack 3 then will look at your link and let you know how it goes

went to Microsoft download centre and checked to see if i have the latest update and got the same installer error message

I thought following the instructions i had to buy malwarebytes? How do i check i hae installed what you are suggesting though i think i probably do as the wife had to check all the latest windows stuff when installing her iphone recently

Further help needed Fistly sorry for not getting back to you all so soon. I printed RandyL's instructions off and kept leaving them at work, and i did not want to try his solutions before printing them off. My pc knowledge is zilch and was not confident. I am trying the solutions suggested by Randy L. I have completed step 1 with no problems. I have completed step 2 and purchased malwarebytes anti-malware I have restarted the computer and again disabled my mcaffe firewall (will i ever need this again if i follow all these steps?) I am follwing step three and have super antispysoftware on my desktop however ever try time i try to install i get this message 'The windows installer could not be accessed. This can occur if you are running windows in safe mode, or if the windows installer is not correctly installed contact your support personnel for assistance. What am i doing wrong here? Do i have to turn further parts of Mcaffe of or is this a windows thing. Urgent help required i would like to have the pc running before the wife gets home.

Hi this is my first time posting. When i start my laptop my icons do not appear. I have to bring up the task manager then do a new task and either enter explorer or desktop for the icons to appear. Any idea on how to stop this would be a appreciated. Cassian