beelover

The problem is fixed!! One of my guests for Thanksgiving happened to be a computer wiz and found out very quickly that someone in my family had tried to burn something on a CD but aborted before finished. That's what was preventing the drive from reading anything else. He fixed it in a minute. Thanks to all of you who stuck with me on these posts!

I'm back. Sorry it took so long. I tried the steps you outlined above. I got as far as the right pane saying CD/ROM drives, but the words "upper filters" was no where to be seen. I also clicked on all the 08002BE10318 entries but no luck. I'm pretty much ready to give up. I'm probably doing something wrong. Thanks for all your help, Nev. It was much appreciated.

Thanks Nev... I will give it a try tomorrow.

Well, when I saw the "Fix it for me" site, I was sure this would be the answer to my problem. Unfortunately, it doesn't actually fix your problem. Instead it gives you a list of what issues they found. Here's what it said: Media is CD/DVD drive is not readable..............Yeah, this I already know Class filter drivers are corrupt..........................OK, how do I fix it?!?! Device filter drivers are corrupt.......................ditto Device is not working properly........................You're kidding me, right? Drive is disabled............................................Not according to Device Manager Drive is not assigned a drive letter...................Do they mean the C or D, because it's there in My Computer Quite the let-down after all that. So, if I were to buy a new CD device, would it solve my problem altogether or could there be residual software issues that would still make it unworkable (is that a word?) Nev, your help with this has been most appreciated.

OK....I must be doing something wrong. I downloaded the repair CD file and followed the instructions on how to extract files from a compressed folder. I get an error message that says "This file does not have a program associated with it for performing this action. Create an association in the Folders Option control panel." What next?

Thanks Nev, I will try this today.

Nev, Yes, I downloaded Avast, so I'm a less worried about infections till I get this matter fixed. It's embarrassing how timid I am when it comes to computer fixes as it's not how the rest of my life is. Anyway, I will revisit the Fix CD Drive. Based on the posts, though, I'm not really clear how to get to it to download it.

Nev, I checked the registry editor for the filters, but it's beyond my very limited experience. I couldn't find the keys for the upper and lower filters. I did open the tower and connections appear to be fine. I wanted to try to download the Fix CD Drive.reg but then I read that it could screw up other programs, so I'm hesitant to go forward. Also, I don't have another computer to test this on.

Hi all; I'm doing things a little backwards...I posted my problem before introducing myself, so, here I am. I live in the beautiful Hudson River Valley of New York. My computer experience is limited to research, email, and Facebook. I never needed to use a computer for work so I feel very out of the loop as far as downloading music, pictures, etc. I'm glad a resource like this exists. And I think it's cool that I'm "talking" to folks from the UK! Ah, technology!:)

Thanks, Plastic Nev....I will try your suggestions and let you know.

No to both. It's especially frustrating not getting an error message...at least that might give me a lead.

Thanks for the reply. No, it a Panda Antivirus 2010 disk. I did try the "my computer" route, the drive came up but couldn't browse. I don't know if it matters, but I have a Dell Dimension 4600 with 2 gigs of ram.

Hi; Yesterday I uninstalled an old antivirus to prepare for the new install. When I put the disk in the tray, it closed, started spinning, but then nothing...no introductory window, no error message. I brought the CD back to the store thinking there was something wrong with it and they gave me an exchange. Got home and the same thing happened. So I checked the device manager and my drive shows up there...seems OK. Then tried to update the drivers and got message that it wasn't needed. Called the store back and they suggested bringing in the tower, but they charge $50.00 just to look at it...parts and labor could be significantly more. Any suggestions? I'm starting to panic now that I don't have an antivirus program in my computer.