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kathi

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About kathi

  • Birthday 10/27/1952

Personal Information

  • Occupation
    Small Business Office Administrator
  • Real Name
    Kathi

Tech Info

  • Experience
    beginner
  • System: windows_vista_home_2

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  1. kathi
    Can't take any more so handed it over to an IT person who I will pay to get it sorted I hope! Thank you for your support and patience Ken you have been a great help keeping me going! All the best! Kathi
  2. kathi
    Still not loading the files Ken, getting desparate now, even went back to HP support for help!! They had me jumping though the same hoops, test the HDD run the startup repair, repaired the Boot Manager file, still wont load the files to the HDD. Dont know what to do next!!
  3. kathi
    Thanks Ken will try this tommorrow and let you know how I get on. Kathi
  4. kathi
    Hi Ken, Seems like you are getting closer to the solution! Yes it was the HP-Vista-B.png disk. But now I have a new HDD and cannot work out what is preventing to conflict I am still non the wiser. I don't know for sure if the original XP files are still there somewhere or were wiped out or removed with the old HDD. How do I know which recovery to go for? Thanks for your continued help Ken! Kathi
  5. kathi
    They sent me an: Opperating System DVD Windows Vista Business (contains software and drivers already installed. For software reinstallation and repairs only) and a Application and Driver Recovery DVD for Windows Vista. I did explain to them what I had on the pc, originally XP, then Vista Home Premium, then Windows 7 (both upgrades) They seemed to think these would work OK. I formatted from the Vista disk they sent to me. The notebook does not have a floppy drive. Thanks for helping Kathi
  6. kathi
    Hi Ken, My problem is I bought the notebook second hand with windows XP on. I have purchased an XP disk for another computer but whenI have tried to install this on the notebook it does not recognize the HDD. Other than this: I upgraded to Vista and later upgraded to windows 7 = so only have the upgrade disks. HP support, in their wisdom, sent me Vista Business disks so these have what I have been using. I have formated the new drive and stated a clean setup for the Vista Business they sent me but it is still not loading the files. Dont know what else to do!! Kathi
  7. kathi
    Hi Ken, I have tried to run setup with the Vista Business but it still will not accept the files onto the hard drive. Getting this Message: Windows cannot install required files. The file does not exist. Make sure all files for installation are available and restart the installation. Error code 0x80070017: Checked the Microsft website for the error message and they suggest it could be a problem with upgrading one OS with another and the HDD doesnt see the files it is looking for, or some such discrepancy. Well I have had days and nights of trying everything now and I have had enough so will throw it in the bin I think! Thanks for all your help. Kathi
  8. kathi
    Tried to set up Vista Business DVD again at the end it says: Windows cannot install required files. The file does not exist. Make sure all files for installation are available and restart the installation. Error code 0x80070002:
  9. kathi
    Hi Ken Just to update you. I have now managed to format the C: drive from the DOS prompt. I am hoping a fresh install may do the trick but perhaps I need to check the files on the Boot: (X) first to see if they hold a different OS? Many thanks for you help! Kathi
  10. kathi
    Hi Ken, This is the new HDD. I have managed to run the Vista Business DVD again, done this many time but all attempts ended in failure to set up saying no changes would be made to my computer. But it looks like every time the folders were delvered but set up not completed. I can only get to see these folders and drives by running the repair option on startup. So I cant reformat to clear out the old folders and I dont know which version is on the Boot: (X) 30.8 MB free of 33.2 MB (this has windows files loaded on it too) Maybe the windows files on the Boot: x (whatever that is) do not match the new windows files on th C drive? Any ideas? This is what it happening: I start the computer: Checksum error shows ctrl. alt. del: vista files start to load from DVD but never complete the process. The error message at the end says corrupt file they cannot load and bno changes will be made. If I choose Sytem recovery I get no options in the box to choose from (as no OS has been loaded properly) and it suggests I load drivers. I have spent hours trying to load drivers from the windows files on the X: drive and from the repair disc sent by HP suppot but none of these make any differens that I can see. Many thanks Kathi
  11. kathi
    Hi Ken I have now access to the files on the drives which I think might be causing a problem: Local Disk NTFS 12.2 GB used 62.3 GB free space C: drive There are 2 hard Disk drives identified when ’loading drivers’ option taken on installing Vista Business DVD. Local Disk (C:) This has the following folders: 1) $WINDOWS.-BT 2) Users 3) Windows.old 4) Program Files 5) Windows 6) Windows.old.001 Boot: (X) 30.8 MB free of 33.2 MB (this has windows files loaded on it too) When I try to delete some of these (old files) from C: some are deleted but others give an error code 0x80070570: 'The file or directory is corrupt and unreadable. I have tried to format the C: drive but told I cannot format it while I have Windows running. But the only way I can get to see this option is via the installation of Vista. Any ideas? Thanks for your help and great patience! Kathi
  12. kathi
    Hi Ken, I took out one RAM and got a selection of options along the bottom: Chose F10 to check BIOS options and set CD DVD as 1st- Optical drive 2nd - Notebook Hdd 3rd Resarted and got the Checksum error again. Changed the RAM and restarted: Got a black screen with no error messages or options at all. Checked the RAM again and found they were not fitted securely, fitted again. Took out the one that gave the blank screen. Run Startup check Failed: Status = Replace Hard Disk 1 I checked the HDD and ensured it was fitted securely. Restarted again. Got the Checksum error again. Rebooted with F10 option and ran the starup check Failed: Replace Hard Disk 1 What else can I try? Thanks for your help. Kathi
  13. kathi
    Thanks Ken I will try that and let you know. (That's as long as you can cope with all this?) Kathi
  14. kathi
    I had previously gone to F10 on startup and did a startup check and was given the error message : replace disk drive 1.
  15. kathi
    Hi Ken, Thanks, I have put in the new HDD I have tried to run the Vista businessdvd. but now all I get (with any disk) is the file is corrupt. the header checkum does not match the computed checksum. I dont see anyway to load any disk even though I have cd option as 1st boot. Kathi
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