jacwat

Thank you very much for your help Regards Jackie

Hi I couldn't get that to work, I did note the space between the letters etc... I tried several different ways round it but with no success. Can you suggest anything else? Thanks, Jackie

Hi Chiaz Thank you for your help, the results to the scan are in the post above, looks like some tracking cookies are these a problem? Two nights ago I was looking at my emails (I get a lot to do with my work) most contain several attachments for me to open. When I have finished with these I delete them. I was having a clear out of all the folders in my email place and when I looked in the sent folder (which I never go into) I found over 2000 emails in there! I deleted these at once. Now since then this laptop seems to be performing faster, though still not perfect. I still get some pages that I give up on because they don't load but overall it's much better. Can a lot of emails slow your computer? It seems a bit crazy to me. I can imagine the pc would be slow on the actual email site if you have too many but surely until you log in to the email site your emails are all in cyberspace and the pc would be normal speed? I look forward to your comments on the email theory and the results of the scan. Many thanks, Jackie

Results of the scan ;*********************************************************************************************************************************************************************************** ANALYSIS: 2009-11-21 18:27:18 PROTECTIONS: 1 MALWARE: 12 SUSPECTS: 0 ;*********************************************************************************************************************************************************************************** PROTECTIONS Description Version Active Updated ;=================================================================================================================================================================================== AVG Anti-Virus Free 9.0 Yes Yes ;=================================================================================================================================================================================== MALWARE Id Description Type Active Severity Disinfectable Disinfected Location ;=================================================================================================================================================================================== 00139061 Cookie/Doubleclick TrackingCookie No 0 Yes No c:\documents and settings\alan\cookies\alan@doubleclick[2].txt 00139064 Cookie/Atlas DMT TrackingCookie No 0 Yes No c:\documents and settings\alan\cookies\alan@atdmt[1].txt 00145393 Cookie/Tradedoubler TrackingCookie No 0 Yes No c:\documents and settings\alan\cookies\alan@tradedoubler[1].txt 00145738 Cookie/Mediaplex TrackingCookie No 0 Yes No c:\documents and settings\alan\cookies\alan@mediaplex[1].txt 00167704 Cookie/Xiti TrackingCookie No 0 Yes No c:\documents and settings\alan\cookies\alan@xiti[1].txt 00168061 Cookie/Apmebf TrackingCookie No 0 Yes No c:\documents and settings\alan\cookies\alan@apmebf[1].txt 00168090 Cookie/Serving-sys TrackingCookie No 0 Yes No c:\documents and settings\alan\cookies\alan@serving-sys[1].txt 00168093 Cookie/Serving-sys TrackingCookie No 0 Yes No c:\documents and settings\alan\cookies\alan@bs.serving-sys[2].txt 00168106 Cookie/Weborama TrackingCookie No 0 Yes No c:\documents and settings\alan\cookies\alan@weborama[1].txt 00169190 Cookie/Advertising TrackingCookie No 0 Yes No c:\documents and settings\alan\cookies\alan@advertising[2].txt 00207936 Cookie/Adviva TrackingCookie No 0 Yes No c:\documents and settings\alan\cookies\alan@adviva[1].txt 00273339 Cookie/Smartadserver TrackingCookie No 0 Yes No c:\documents and settings\alan\cookies\alan@smartadserver[2].txt ;=================================================================================================================================================================================== SUSPECTS Sent Location ;=================================================================================================================================================================================== ;=================================================================================================================================================================================== VULNERABILITIES Id Severity Description ;=================================================================================================================================================================================== 206981 HIGH MS09-007 ;===================================================================================================================================================================================

Sorry I just tried the link to zapmessenger and it didn't go to the correct page ...this is the one: Solving Messenger install, reinstall and uninstall issues with ZapMessenger - Windows Live

I had just this same problem and have spent ages online looking for the answer before I finally found the solution to mine: You have to uninstall completely if you are having problems with it, use zapmessenger to unistall all of it because if one little piece is left anywhere on your machine you will not be able to re-install it with a fresh download. This is where to get zapmessenger: http://messengergeek.spaces.live.com/blog/cns To use ZapMessenger, just download the zip and run. I couldn't do it at first then I read that .NET Framework 2.0 or above is required. (The link for this is also on that page) It really does seem to be the best way to get rid of WLM you won't be able to find it all for yourself to uninstall, thousands have tried! See how you get on It works just fine now. Hope this helps someone else.

the network problem Hi Today I think I have sorted the network problem. After much messing around pinging and looking at IP and gateway addresses, I unplugged the router for a while and so far it's been ok, have no idea why this should have suddenly been a problem for no apparent reason. However I do still have the slow loading pages problem, in fact it seems to be getting worse. I also have Google chrome which is terrible too at the moment. I can watch TV programmes on the laptop with no problems at all...that is after waiting a lifetime for the main page to open! Regards Jackie (Hope the log of Hijackthis will reveal something which can be cured)

log of hijackthis thank you for your reply here it is....do hope you can see something fixable regards Jackie Logfile of Trend Micro HijackThis v2.0.2 Scan saved at 18:33:12, on 17/11/2009 Platform: Windows XP SP3 (WinNT 5.01.2600) MSIE: Internet Explorer v8.00 (8.00.6001.18702) Boot mode: Normal Running processes: C:\WINDOWS\System32\smss.exe C:\WINDOWS\system32\winlogon.exe C:\WINDOWS\system32\services.exe C:\WINDOWS\system32\lsass.exe C:\WINDOWS\system32\svchost.exe C:\WINDOWS\System32\svchost.exe C:\Program Files\AVG\AVG9\avgchsvx.exe C:\Program Files\AVG\AVG9\avgrsx.exe C:\WINDOWS\system32\ZoneLabs\vsmon.exe C:\Program Files\AVG\AVG9\avgcsrvx.exe C:\WINDOWS\system32\spoolsv.exe C:\Program Files\AVG\AVG9\avgwdsvc.exe C:\Program Files\Common Files\InterVideo\RegMgr\iviRegMgr.exe C:\Program Files\Java\jre6\bin\jqs.exe C:\WINDOWS\system32\svchost.exe C:\Program Files\AVG\AVG9\avgemc.exe C:\Program Files\AVG\AVG9\avgnsx.exe C:\Program Files\AVG\AVG9\avgcsrvx.exe C:\WINDOWS\Explorer.EXE C:\WINDOWS\system32\igfxtray.exe C:\WINDOWS\system32\hkcmd.exe C:\Program Files\EeePC\ACPI\AsTray.exe C:\Program Files\EeePC\ACPI\AsAcpiSvr.exe C:\WINDOWS\system32\igfxsrvc.exe C:\Program Files\EeePC\ACPI\AsEPCMon.exe C:\WINDOWS\system32\igfxext.exe C:\Program Files\Java\jre6\bin\jusched.exe C:\WINDOWS\RTHDCPL.EXE C:\Program Files\Elantech\ETDCtrl.exe C:\Program Files\Zone Labs\ZoneAlarm\zlclient.exe C:\PROGRA~1\AVG\AVG9\avgtray.exe C:\Program Files\Windows Live\Messenger\msnmsgr.exe C:\WINDOWS\System32\svchost.exe C:\WINDOWS\system32\ctfmon.exe C:\Program Files\Asus\EeePC\Super Hybrid Engine\SuperHybridEngine.exe C:\Program Files\Windows Live\Contacts\wlcomm.exe C:\Program Files\Internet Explorer\IEXPLORE.EXE C:\Program Files\Internet Explorer\IEXPLORE.EXE C:\Program Files\Internet Explorer\IEXPLORE.EXE C:\Program Files\Trend Micro\HijackThis\HijackThis.exe R0 - HKCU\Software\Microsoft\Internet Explorer\Main,Start Page = MSN.com R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Page_URL = MSN.com R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Search_URL = Bing R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Search Page = Bing R0 - HKLM\Software\Microsoft\Internet Explorer\Main,Start Page = MSN.com R1 - HKCU\Software\Microsoft\Internet Connection Wizard,ShellNext = ASUSTeK Computer R3 - URLSearchHook: AVG Security Toolbar BHO - {A3BC75A2-1F87-4686-AA43-5347D756017C} - C:\Program Files\AVG\AVG9\Toolbar\IEToolbar.dll O2 - BHO: AcroIEHelperStub - {18DF081C-E8AD-4283-A596-FA578C2EBDC3} - C:\Program Files\Common Files\Adobe\Acrobat\ActiveX\AcroIEHelperShim.dll O2 - BHO: Skype add-on (mastermind) - {22BF413B-C6D2-4d91-82A9-A0F997BA588C} - C:\Program Files\Skype\Toolbars\Internet Explorer\SkypeIEPlugin.dll O2 - BHO: WormRadar.com IESiteBlocker.NavFilter - {3CA2F312-6F6E-4B53-A66E-4E65E497C8C0} - C:\Program Files\AVG\AVG9\avgssie.dll O2 - BHO: (no name) - {5C255C8A-E604-49b4-9D64-90988571CECB} - (no file) O2 - BHO: Windows Live Sign-in Helper - {9030D464-4C02-4ABF-8ECC-5164760863C6} - C:\Program Files\Common Files\Microsoft Shared\Windows Live\WindowsLiveLogin.dll O2 - BHO: AVG Security Toolbar BHO - {A3BC75A2-1F87-4686-AA43-5347D756017C} - C:\Program Files\AVG\AVG9\Toolbar\IEToolbar.dll O2 - BHO: Java Plug-In 2 SSV Helper - {DBC80044-A445-435b-BC74-9C25C1C588A9} - C:\Program Files\Java\jre6\bin\jp2ssv.dll O2 - BHO: JQSIEStartDetectorImpl - {E7E6F031-17CE-4C07-BC86-EABFE594F69C} - C:\Program Files\Java\jre6\lib\deploy\jqs\ie\jqs_plugin.dll O3 - Toolbar: AVG Security Toolbar - {CCC7A320-B3CA-4199-B1A6-9F516DD69829} - C:\Program Files\AVG\AVG9\Toolbar\IEToolbar.dll O4 - HKLM\..\Run: [igfxTray] C:\WINDOWS\system32\igfxtray.exe O4 - HKLM\..\Run: [HotKeysCmds] C:\WINDOWS\system32\hkcmd.exe O4 - HKLM\..\Run: [Persistence] C:\WINDOWS\system32\igfxpers.exe O4 - HKLM\..\Run: [AsusTray] C:\Program Files\EeePC\ACPI\AsTray.exe O4 - HKLM\..\Run: [AsusACPIServer] C:\Program Files\EeePC\ACPI\AsAcpiSvr.exe O4 - HKLM\..\Run: [AsusEPCMonitor] C:\Program Files\EeePC\ACPI\AsEPCMon.exe O4 - HKLM\..\Run: [sunJavaUpdateSched] "C:\Program Files\Java\jre6\bin\jusched.exe" O4 - HKLM\..\Run: [RTHDCPL] RTHDCPL.EXE O4 - HKLM\..\Run: [Alcmtr] ALCMTR.EXE O4 - HKLM\..\Run: [ETDWare] C:\Program Files\Elantech\ETDCtrl.exe O4 - HKLM\..\Run: [egui] "egui.exe" /hide /waitservice O4 - HKLM\..\Run: [ZoneAlarm Client] "C:\Program Files\Zone Labs\ZoneAlarm\zlclient.exe" O4 - HKLM\..\Run: [AVG9_TRAY] C:\PROGRA~1\AVG\AVG9\avgtray.exe O4 - HKCU\..\Run: [msnmsgr] "C:\Program Files\Windows Live\Messenger\msnmsgr.exe" /background O4 - HKCU\..\Run: [ctfmon.exe] C:\WINDOWS\system32\ctfmon.exe O4 - HKCU\..\Run: [Google Update] "C:\Documents and Settings\alan\Local Settings\Application Data\Google\Update\GoogleUpdate.exe" /c O4 - HKUS\S-1-5-18\..\Run: [CTFMON.EXE] C:\WINDOWS\system32\CTFMON.EXE (User 'SYSTEM') O4 - HKUS\.DEFAULT\..\Run: [CTFMON.EXE] C:\WINDOWS\system32\CTFMON.EXE (User 'Default user') O4 - Global Startup: SuperHybridEngine.lnk = ? O8 - Extra context menu item: Add to Google Photos Screensa&ver - res://C:\WINDOWS\system32\GPhotos.scr/200 O9 - Extra button: Blog This - {219C3416-8CB2-491a-A3C7-D9FCDDC9D600} - C:\Program Files\Windows Live\Writer\WriterBrowserExtension.dll O9 - Extra 'Tools' menuitem: &Blog This in Windows Live Writer - {219C3416-8CB2-491a-A3C7-D9FCDDC9D600} - C:\Program Files\Windows Live\Writer\WriterBrowserExtension.dll O9 - Extra button: Skype - {77BF5300-1474-4EC7-9980-D32B190E9B07} - C:\Program Files\Skype\Toolbars\Internet Explorer\SkypeIEPlugin.dll O9 - Extra button: (no name) - {e2e2dd38-d088-4134-82b7-f2ba38496583} - C:\WINDOWS\Network Diagnostic\xpnetdiag.exe O9 - Extra 'Tools' menuitem: @xpsp3res.dll,-20001 - {e2e2dd38-d088-4134-82b7-f2ba38496583} - C:\WINDOWS\Network Diagnostic\xpnetdiag.exe O9 - Extra button: Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - C:\Program Files\Messenger\msmsgs.exe O9 - Extra 'Tools' menuitem: Windows Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - C:\Program Files\Messenger\msmsgs.exe O18 - Protocol: linkscanner - {F274614C-63F8-47D5-A4D1-FBDDE494F8D1} - C:\Program Files\AVG\AVG9\avgpp.dll O18 - Protocol: skype4com - {FFC8B962-9B40-4DFF-9458-1830C7DD7F5D} - C:\PROGRA~1\COMMON~1\Skype\SKYPE4~1.DLL O20 - Winlogon Notify: avgrsstarter - C:\WINDOWS\SYSTEM32\avgrsstx.dll O23 - Service: AVG Free E-mail Scanner (avg9emc) - AVG Technologies CZ, s.r.o. - C:\Program Files\AVG\AVG9\avgemc.exe O23 - Service: AVG Free WatchDog (avg9wd) - AVG Technologies CZ, s.r.o. - C:\Program Files\AVG\AVG9\avgwdsvc.exe O23 - Service: Google Updater Service (gusvc) - Google - C:\Program Files\Google\Common\Google Updater\GoogleUpdaterService.exe O23 - Service: IviRegMgr - InterVideo - C:\Program Files\Common Files\InterVideo\RegMgr\iviRegMgr.exe O23 - Service: Java Quick Starter (JavaQuickStarterService) - Sun Microsystems, Inc. - C:\Program Files\Java\jre6\bin\jqs.exe O23 - Service: TrueVector Internet Monitor (vsmon) - Check Point Software Technologies LTD - C:\WINDOWS\system32\ZoneLabs\vsmon.exe -- End of file - 7268 bytes

Not sure if I am in the right place but here goes......... Please can anyone help, my laptop is really not doing what I hoped it would, I have two problems: 1. First and most important, suddenly it will not connect to the LAN (this has only started happening tonight). If I sit in the window (most uncomfortably!) I can connect to the pub next door. This is not satisfactory as the signal strength is very weak. I usually have a wireless connection to my router which I know is OK because the desktop is working just fine. Can anyone walk me through solving this problem please. (Bear in mind it will connect to the pub but not to the router at home) 2. When I am surfing, the pages are loading painfully slowly (this has been happening long before problem 1.) I do have anti-virus (AVG) and firewall (Zone Alarm). So unless some nasty has slipped through the net, is there any way of tweaking the machine? It's been like this for weeks. Any help would be gratefully received (simple terms please!) Thank you in advance, Jackie (ASUS EEE 904HD XP)

Hi Stumbled on this great looking forum looking for a solution to my pc hell problems! Thought I'd join up properly as it looks like a nice friendly community in here. A bit about me: Female, easy going with a good sense of humour looking for nsa long term help with pc problems with a view to contributing my limited experience where possible for others.:) J x