Park

Hi , The Trusteer Technical Support Team, I have also directly emailed you the Rapport ID. Regards. Park.

Hello Rapport Support, Sorry I did not access the forum for few days. Here are answers and bit more info. Did you change your password recently, from the first computer? NO. There are lots of logs there. So I will try and email you directly once I get the winzip or similar. Let me know if the logs of the activity day will suffice. Now I have also installed Rapport on the 2nd computer and also ticked that I am using public computer, as a psychological comfort from phising. The error 'Computer not recognised' is nolonger displayed. I will try again, Since I would be accessing from third computer, to see if the same error is displayed, once I sort out my 64 bit Vista, that refused to boot recently. Thank you.

Hi All, WRT Rapport, its probably user hostile A & L. When 2nd computer displays, Computer not recognised, prompts with your ID & IF U forgotten your security details. Also a box where it does not say what to enter. If you enter ID then you can not go ahead and may lock your access. Then you have to go to a branch. In that box, you are suppose to guess and enter your place of birth, then A & L want you to feel like a magician. I have asked them to correct it and lets hope they do.

After installing rapport on one computer, I accessed a A & L url, no problem. But when I try to access this A & L url from 2nd computer, it says it does not recognise this 2nd computer. I even installed Rapport on 2nd computer, both at home on the same netwok, says it does not recognise the 2nd computer, displayed 'the account has been locked' and I am asked to phone them to answer security questions. I had online chat with support but no joy.