debbie20

Thanks to everyone for all your help, but even after they replaced the hard drive still had the problem so they took it away and it turns out it was faulty memory, which they have already replaced once. Going to contact Ebuyer, where it came from, for them to replace the machine.....think thats fair enough!

I have plugged an external drive into one of my usb ports but it wont allow me to back up my files to it as it doesnt show it as a removable drive, it shows it as a local drive so it wont come up in the list to save to........any ideas?

I dont know how to save the downloads as something different when i dont think i get that option, it just says click to download and it starts automatically but then when its finished and it trys to install then i get the error message coming up so that it doesnt actually install.

I contacted the supplier of the computer because its only a few months old, they are sending an engineer to replace the hard drive so seems that is the problem. can i back up my microsoft outlook or will i just lose that?

my computer switched off whilst i was in the middle of working online using google chrome. since then it has got worse and various error messages come up saying microsoft has to close unexpected error. i tried to repair xp proffessional but that didnt work. I tried to install spybot and a couple of other freeware virus checkers but it stops them from installing saying that the source is corrupt. My AVG free software comes up saying there are threats but when i try to remove them it doesnt. I have had a blue screen a couple of times and it chkdsk and says the windows folder has an error or is corrupt. I have also tried to recover the computer back to factory settings but it comes up with C000021a fatal system error. any help greatfully received. its a zoostorm computer.