I'm currently stumped on a laptop problem, i don't really know what the issue is, but it's kind of like hard drive so i'm posting here.
OS - XP Home
Make - HP Pavillion DV6101eu
When and how - don't know this is a laptop i'm repairing for someone else.
Anything new - Nothing when problem started
Detaills -
I was given this laptop to repair. The problems had started when the computer ramdonly deleted all the personal files. Everything in "My Documents", just leaving the folder structure empty.
Then it stopped booting altogether, it would get stuck on the windows logo screen after it had POST'ed, the bar would move a little then get stuck and it just freezes there. This is when i got it.
First i found it would boot in safe mode no problem, so i went in like that, installed and ran "recuva" and recovered 23GB of files that had been lost. I was pleased with this as they all seemed intact, so i set about the "easy" task of re-installing and job done.
Now it all went downhill. First i tried the recovery partition to keep all the drivers which ran fine, but again after restarting it still got stuck at the same logo screen.
Then i tried a fresh install from a windows CD, formatted the drive, installed, and again got stuck at the logo screen.
I then removed the HD, put it in an enclosure and ran it on my PC to completely wipe it, including all the partitions. again installed xp fine, but on the first boot up it got stuck at the exact same point.
So out of ideas I thought it may by a faulty HD, so tried getting a brand new HD, installed XP and again it got stuck at the same bit.
I've tried changing the RAM about which makes no difference, neither does starting XP in the various different modes like VGA enabled, or boot logging. The only thing that works is safe mode, and in that it works extremely well, very fast with no problems.
There's nothing in the event log other than things not starting due to safe mode, the device manager is showing no components as failing, chkdsk has ran and found nothing and disk manager shows the disk as running healthy.
Sorry for the epic post, but normally I can sort things out fine and I'm out of ideas, can anyone help??
Thanks in advance :)