Hi danzil, thanks for replying.
Tried deleting apple folder then reloading, but still can't get itunes to come up. I've deleted Norton, but now when i try using Media player I get 'an internal application error has occured'.
Here's the list in the startup. Selective startup - Process System.INI File, Process WIN.INI File, Load System Services, Load Startup items, Use original BOOT.INI
In Services - AVG7 alertmanager services - Grisoft - running
AVG7 update services - Grisoft - running
ipod service - unknown - running
Machine debug manager - unknown - running
pml driver HP212 - HP - stopped
Messenger sharing folder - stopped
Hope all this makes sense to you
A6