graham davies

iris support has taken the progam and opened it on their computer. they have updated to the latest version and put this back on my pc. I have then reinstalled it, but still the same problem. cheers graham

Thanks Randy, The program is iris book keeping version 1.5.3.23 The exact error message is ; The following information about the error was automatically captured: • a screenshot was taken of the desktop at: C:\Documents and Settings\All Users\Application Data\IRIS Software Ltd\BKError.png • details were written to a text log at: C:\Documents and Settings\All Users\Application Data\IRIS Software Ltd\bk.log Detailed error information follows: Date and Time: 05/01/2010 10:05:43 Machine Name: YOUR-A52C34C618 IP Address: 91.108.158.29 Current User: YOUR-A52C34C618\HP_Owner Application Domain: IRIS.SME.Financials.Win.FinApp.exe Assembly Codebase: http://file:///C:/Program Files/IRIS Software Ltd/Bookkeeping/IRIS.SME.Financials.Win.FinApp.exe Assembly Full Name: IRIS.SME.Financials.Win.FinApp, Version=1.5.3.23, Culture=neutral, PublicKeyToken=null Assembly Version: 1.5.3.23 Assembly Build Date: 17/11/2009 15:50:36 Exception Source: System.Xml Exception Type: System.Xml.XmlException Exception Message: The root element is missing. Exception Target Site: Read ---- Stack Trace ---- System.Xml.XmlTextReader.Read() IRIS.SME.Financials.Win.FinApp.exe: N 00861 System.Xml.XmlValidatingReader.ReadWithCollectTextToken() IRIS.SME.Financials.Win.FinApp.exe: N 00146 System.Xml.XmlValidatingReader.Read() IRIS.SME.Financials.Win.FinApp.exe: N 00026 System.Xml.XmlLoader.Load(doc As XmlDocument, reader As XmlReader, preserveWhitespace As Boolean) IRIS.SME.Financials.Win.FinApp.exe: N 00083 System.Xml.XmlDocument.Load(reader As XmlReader) IRIS.SME.Financials.Win.FinApp.exe: N 00072 System.Xml.XmlDocument.Load(filename As String) IRIS.SME.Financials.Win.FinApp.exe: N 00080 IRIS.SME.Functions.ConfigReaderWriter.IsFinancialsXMLSchemaLatestVersion(Path As String) IRIS.SME.Financials.Win.FinApp.exe: N 00101 IRIS.SME.Financials.Win.FinApp.FinApp..ctor() IRIS.SME.Financials.Win.FinApp.exe: N 08095 IRIS.SME.Financials.Win.FinApp.FinApp.Main() IRIS.SME.Financials.Win.FinApp.exe: N 00024

I keep getting a message saying " root element missing", so my book keeping program won't open. The program support team tell me it's something on my pc thats beem changed recently? I'm on wondows xp home and my pc is a hp pavilion. Can anyone please help? thanks graham

hello everybody, nice to meet you, I'm grahan