davetaylor

My apologies. I am running on an Acer Aspire. I made a change by installing some software. On restarting, it didn't boot up properly. I have two options. I can reinstall Windows 7 or restore to factory settings. My problem is that I do not want to lose my files. Like I said, I have Command Prompt on a disc, if there is anyway I can copy to an external hard drive. Thanks, Dave.

My PC won't boot up. I am running Windows 7 Ultimate. I see the bootup screen (With the F2 and F12) options, and then a black screen comes up with a flashing underscore. I can then make no progress from that point. I have access to command prompt through a CD, if that would help.