julie

Hi danzil, Im not sure how, but partly followed your last instruction and turned off printer and turned on again and its suddenly working. So, thanks for your help best regards Julie

Hi danzil, thank you for your help, I will try in the morning because Ive had enough of it today. thank you and best regards and hopefully this will be the last posting for me. Julie

Hi, thank you maynard for your response. Im so fed up now with this all. Its so frustrating because I cant afford to call the help line at £1.50 per minute and I totally dont understand what I am doing. I tried all the usb ports. Went to add hardware. The "found new hardware wizard" searched for lexmark 3400 series printer and it said installed. Then it searched "usb printing support" and said "finished installing the software for usb printing support". I have gone into printers to see if there is anything listed and it shows nothing. I dont know where to look and what Im looking for. Ive tried to reinstall again from cd supplied with printer and it keeps saying the same thing, "fault found with hardware". its probably something really simple but because I dont know anything about computers, its getting really annoying now. best regards Julie

Hi everyone, Im having real trouble trying to install a new printer. I know absolutely nothing about computers and have having 0 luck at the moment. This is the 4th printer I have tried to install, ranging from cannon, epsom and now back to lexmark! When I take the printers back to the shops, they test them on their computers and shows nothing wrong! Anyway, I have a iqon package computer from tesco 2 years ago. It has windows xp on it. Every time I try to install a new printer, it lets me get to a certain point and says the same thing "New hardware found, and then it says "their has been a fault found on your hardware, this may affect your installation." I have bought a new usb port cable, so its not that, the shop has checked the printer, not that. This time, I got as far as pressing "install" on the computer, with the computer plugged in and cable into back of modem and disk in and even though the usb cable was in, the machine kept saying plug the cable in, so it wasnt recognising the cable was already in, as it should be. I checked the cable wasnt loose, it wasnt. Ive looked on this website to see if I can find anything similiar. Someone suggests canceling all the usb ports and reinstalling them again. I could probably work out how to cancel them but wouldnt have a clue how to reinstall. the printer is lexmark x3480. Is there anyone out there who understands this ramble and could help please before I book myself into the mental hospital!!!! Julie