seedy21

Welcome aboard Bob. Looking forward to see the big plans for the website :)

HI Jim, This seems to be difficult issue to resolve. I think we should try to restore your machine back to previous point in time. I have found a link that describes how to do this in Windows 7. http://www.wikihow.com/Use-System-Restore-on-Windows-7 Thanks

Hi Jim. Can you answer for following question:- Do you have any other Internet devices in your house that has the same issue or is it just this computer?

Hi Jim, Do you have any other Internet devices in your house that has the same issue or is it just this computer? As we have removed some PUP. Lets try the reset one more time. We need to run a Command with Command Prompt Click on Start, type in "cmd.exe" and Right Click on Command Prompted and select Run as Administrator Type in the following line followed by clicking Enter netsh winsock reset Type in the following line followed by clicking Enter netsh int ip reset Once this has finished you can close Command Prompted and then restart your machine to make the changes. Please re-run MiniToolBox and post the log with any updates you have on this matter. Thanks

Hi Jim, Sorry to hear your still having issues with this. Lets run this scan to make sure I havent missed anything. Emsisoft Emergency Kit Please download Emsisoft Emergency Kit and save it to your desktop. Double click on the EmsisoftEmergencyKit file you downloaded to extract its contents and create a shortcut on the desktop. Leave all settings as they are and click the Extract button at the bottom. A folder named EEK will be created in the root of the drive (usually c:\). After extraction please double-click on the new Start Emsisoft Emergency Kit icon on your desktop. The first time you launch it, Emsisoft Emergency Kit will recommend that you allow it to download updates. Please click Yes so that it downloads the latest database updates. When update is complete, click Malware Scan. When asked if you want the scanner to scan for Potentially Unwanted Programs, click Yes. Emsisoft Emergency Kit will start scanning. When the scan is completed click Quarantine selected objects. Note, this option is only available if malicious objects were detected during the scan. When the threats have been quarantined, click the View report button in the lower-right corner, and the scan log will be opened in Notepad. Please save the log in Notepad on your desktop and post the contents in your next reply. When you close Emsisoft Emergency Kit, it will give you an option to sign up for a newsletter. This is optional, and is not necessary for the malware removal process.

Hi Jim, Great job. How is the performance of the machine now? Are you still having internet issues? Thanks

Hi Jim, Thanks it looks like you managed to run FRST correctly. Can you please re-run Rougekiller and post me the report it creates. Thanks

Hi Jim, Step 1 We need to remove programs using "Add/Remove Programs" Click "Start" on the taskbar and then click on the "Control Panel" icon. Please double-click the "Add or Remove Programs" icon. A list of programs installed will be "populated" (this may take a bit of time). If they exist, uninstall the following by clicking on the below entries and selecting "Remove": Reimage Protector Additional instructions can be found here if needed. Step 2 Fix with Farbar Recovery Scan Tool This fix was created for this user for use on that particular machine. Running it on another one may cause damage and render the system unstable. Press the + R on your keyboard at the same time. Type Notepad and click OK. Copy the entire content of the codebox below and paste into the Notepad document: start CloseProcesses: Task: {9C9A49DD-9EDF-446F-BA31-CEFC5816EFC8} - System32\Tasks\ReimageUpdater => C:\Program Files\Reimage\Reimage Protector\ReiGuard.exe <==== ATTENTION S2 ReimageRealTimeProtector; C:\Program Files\Reimage\Reimage Protector\ReiGuard.exe [X] C:\Program Files\Reimage C:\ProgramData\Reimage Protector C:\Windows\System32\Tasks\ReimageUpdater C:\Windows\Reimage.ini C:\Users\jims-pc\AppData\Local\Temp\ReimagePackage.exe EmptyTemp: end Click File, Save As and type fixlist.txt as the File Name. Both files, FRST and fixlist.txt have to be in the same location or the fix will not work! Right-click on icon and select Run as Administrator to start the tool. (XP users click run after receipt of Windows Security Warning - Open File). Press the Fix button just once and wait. If for some reason the tool needs a restart, please make sure you let the system restart normally. After that let the tool complete its run. When finished FRST will generate a log on the Desktop, called Fixlog.txt. Please post it to your reply. Step 3 Please re-run MalwareBytes and allow it to quarantine anything it finds this time. Step 4 https://sites.google.com/site/cannedfixes/roguekiller/RogueKiller.png Scan with RogueKiller Please download RogueKiller and save the file to your desktop. Temporary disable your AntiVirus and AntiSpyware protection - instructions here. Right-click on https://sites.google.com/site/cannedfixes/roguekiller/RogueKiller.png icon and select https://sites.google.com/site/cannedfixes/home/hosted-images-tools/RunAsAdmin.jpg Run as Administrator to start the tool. Wait patiently until the pre-scan will be done. It shouldn't take more than 2-3 minutes. Accept the Terms of use. When the Scan button becomes available, please click it. RogueKiller will start a full scan. Let this process run uninterrupted!. When finished, a Report button will become available. Click it. You will be presented with a logfile. Please include the content of this logfile in your next reply.

Hi Mij, I have moved you topic to the Malware Removal part. Lets run part 2 Note: There are both 32-bit and 64-bit versions of Farbar Recovery Scan Tool available. Please pick the version that matches your operating system's bit type. If you are unsure what you're system bit type is..... click Here for help. For x32 bit systems download Farbar Recovery Scan Tool and save it to your Desktop. For x64 bit systems download Farbar Recovery Scan Tool x64 and save it to your Desktop. Double-click the downloaded icon to run the tool. Vista/Windows 7/8/10 users right-click and select Run As Administrator http://img.photobucket.com/albums/v708/starbuck50/frsticon_zpsdc3cbdc3.png When the tool opens click Yes to disclaimer. http://img.photobucket.com/albums/v708/starbuck50/frstdis_zps7f598f12.png Press Scan button. http://img.photobucket.com/albums/v708/starbuck50/newfrst_zpsa63ffa3d.png It will make a log (FRST.txt) in the same directory the tool is run. Please copy and paste this to your reply. The first time the tool is run, it also makes another log (Addition.txt). Please copy and paste this to your reply also. When FRST is run it will make a backup of your registry before compiling the report.

Hi Jim, Lets make sure it isn't anything malicious. Step 1 Scan your computer with Malwarebytes Anti Malware If you still have version 2 installed ..... Then just update the definitions and scan with that. If you don't have MalwareBytes installed........ On installation the 14 day trial version will begin. At the end of the 14 day trial, the program will switch to the free version. (and you will lose some of the functions) Malwarebytes 3.0 Free will have the same capabilities as Malwarebytes Anti-Malware Free, but with a 3x to 4x scan speed improvement. Download Malwarebytes 3 and save it to your desktop Double click the desktop icon, click Run, then OK Click Next Select I accept the agreement then continue to click Next then finally click Install Click Finish . MalwareBytes will now open to the Dashboard. http://img.photobucket.com/albums/v708/starbuck50/NMBv3/nmb12_zpslgp53gyt.png All protection should now enable and the update process should begin. Once the update process has completed, Click Scan Now to start your Threat scan. To find the reports From the main Dashboard click Reports (left hand side) Double click on the scan log which shows the Date and time of the scan that showed the infections. Click Export >> Copy to Clipboard Paste the contents of the clipboard into your reply. . http://img.photobucket.com/albums/v708/starbuck50/NMBv3/nmb14_zpsdq4dkyqo.png

Hi Jim, Are you still having the issues with the new router? if so can I have a new log with MiniToolBox? Thanks

Hi Mij It looks like we are still losting packets. Can you tell me if you have any other internet devices like Tablet or another computer. If so are you having the same issue with them? Please can you power off your Router (Box that gives you internet) for 10 seconds and start it back up again. After doing that can you please rerun MiniToolBox Thanks

Hi Mij Looks like we are still having the same issue. I would like to Disable IPv6 From the Start menu, select Control Panel. Make sure you are in the Large or Small icons view Open Network and Sharing Center. On the left, select Change adapter settings (Windows 7) or Manage network connections (Vista). Right-click on Wireless Network Connection and select Properties. Uncheck Internet Protocol Version 6 (TCP/IPv6) and click OK. Please Reboot your machine and re-run MiniToolBox like before.

Hi Mij. It looks like you are losing some packets from the Internet. I would like you to try this. We need to run a Command with Command Prompt Click on Start, type in "cmd.exe" and Right Click on Command Prompted and select Run as Administrator Type in the following line followed by clicking Enter netsh winsock reset Type in the following line followed by clicking Enter netsh int ip reset Once this has finished you can close Command Prompted and then restart your machine to make the changes. Once this has finished please re-run Minitoolbox as described in my above post and post the log file created in your next reply. Thanks

Hi Mij, Did you managed to get your machine to update in the end? Lets see if we can get some more information about your machine with this tool. https://sites.google.com/site/cannedfixes/minitoolbox/51e15692b05a4-MiniToolbox.PNG Scan with MiniToolBox Please download MiniToolBox by Farbar and save it to your desktop. Right-click on https://sites.google.com/site/cannedfixes/minitoolbox/51e15692b05a4-MiniToolbox.PNG icon and select https://sites.google.com/site/cannedfixes/home/hosted-images-tools/RunAsAdmin.jpg Run as Administrator to start the tool. In the main window please checkmark the following checkboxes: Flush DNS; Report IE Proxy Settings; Report FF Proxy Settings; List content of Hosts; List IP configuration; List Winsock Entries; List last 10 Event Viewer log; List Installed Programs; List Devices (Only problems); List Users, Partitions and Memory size; List Minidump Files. [*]Click Go and wait paiently. [*]Upon completion (a reboot may be needed) a file called Result.txt will be saved on your desktop. Please include the content of that file in your next reply.