neenie28

also.. I was on the phone today with talktalk ( net provider) and they took me through all of the checks and reset router etc .. and all seems fine at their end. speedtest showed a fast speed also once again. Plus my anti virus was all clear on the scan..

Hi Randy, thanks for your reply :) I have reset both browsers ( I use firefox and IE8 ) to no avail..still the same. I am going to try my friends laptop running off my broadband tomorrow to see if this is a connection problem. I don't have an installation disc as my laptop came preloaded with windows 7, do you think I should re install it completely if I can get a disc from comet (where I purchased)? I will post the result of trying friends lappy tomorrow..

Hi, thanks for your reply :) Everything else is working fine eg non internet programmes, on lappy. I think my broadband speed should be 8, and Im getting upto 12 on the tests. I can download really quickly..that is..if and when the page decides to actually load! Reading through emails is a nightmare, it took me nearly 30mins to click open and delete just 10 mails earlier :( The only security I have is microsoft security essentials which came loaded with the laptop. What is malware (sorry Im a little rusty!) and would my anti virus have picked this up as I did a full scan last night and nothing was found, apart from the registry errors ( I used the windows live scanner this morning which found this..it did propmt me to system restore but I unchecked the box as I wasn't sure if it would take the system back to my old password state) I wish I knew what to do, very frustrating indeed.

Hi I had changed the admin password on my acer 5235 extensa laptop..which I then stupidly forgotten! I could still access everything via the other user account, so continued to use the internet. It started to run really slow..so I took it into a pc shop, where he set both passwords as blank, and told me my laptop was fine, he did a speedtest which showed an excellent speed. I got it home..was able to access admin account again..however it was still sticking and running even slower than dialup! I ran a speedtest..and again it was fine, I contacted my broadband provider who said there was no connection problem. I have microsoft security essentials and have done full scan which is all fine. I ran the free regcure scan which said there were nearly 80 errors, however I have been a little weary to pay for this as Im really unsure of the problem :( Im just wondering..if I use sytem restore, will it help me? also would it restore my login passwords..as i forgotten it..and after paying the pc man £25 to create blank ones am in fear of doing anything to cause this problem. If anybody can advise me I would be so grateful x