upsydaisy

Hello there. Am new on here and apols for justing arriving without introduction. I wondered if anyone would be kind enough to give me some advice about my friend's laptop. It is 6 Gb hard drive. I Forget the ram and speed but about runs on XP - prob 4 years old - I can find out if need be. Its so very slow, chugging its little heart out and is complaining of low memory all the time (dont we all). When you defrag it says its running on 5% and is too tired to defrag eeven. When you look at the analysis its just a mass of blue with v little white. She has hardly anything on there except MS office and a few free programs like spybot and some antivirus - is it avg and firewall Zone Alarm - none of which seem to be working/updating. No photos, no word docs nothing really that I can see. The only other thing there is a D drive named back up with claims 2GB. I cant figure why its so packed. Ive deleted tmps, she doesnt use the internet much so temp internet files and cookies arent the problem. Can anyone help - could the free software be coflicting and causing the problems. Many thanks UD