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I had it formatted 2 months ago and didn't notice tech failed to get spyware protection back on. I just downloaded new software and cleaned it up. I'm wondering if it has been messed up by all the junk that managed to get on board. Main Problem: I can no longer save documents and photos to My Documents. No error messages. It just looks like a normal save. But nothing is turning up saved there. Other Problems: "this program is not responding" and the silver screen of death. Lots of hourglasses.:( The problems have remained even after I cleaned off the spyware (there were 114 infections found). I have Win XP, Home Ed. I'd appreciate any input you may have.