prevented me from accessing hotmail

[Guest Andrew Wan]

I have Windows XP SP2, with firefall enabled.

 

I was previously infected with a virus that prevented me from accessing

hotmail, yahoo mail, gmail, or even windows live mail. Also could not use

MSN Live Messenger (however was able to use Trillian).

 

AVG detected the trojan horse and quarantined it. But I still can't access

my hotmail. I even tried installing SP3 but that didn't help.

 

Anyone know of this issue and how to solve?

[Guest Rey Santos]

RE: prevented me from accessing hotmail

 

If you are blocking cookies try accepting them.

In IE< go to Tools, select Internet Options, go to the Privacy tab, click

Advanced and set cookies to Accept and see if you can get in. Note, some

firewalls have their own cookie blocking features and might override those

settings so if you have a firewall, you might want to disable it when trying

to access these sites. Also, on the Privacy tab, click Sites button and be

sure none of the sites that had to do rith MSN or MSN Messenger or MSN

Hotmail or sites you are visiting are set to block or always block. In the

Security Tab under" Security level for this zone" hit "Reset all zone to

default level button" to set the security level to normal. Try it again.

 

 

If you have Spybot Search and Destroy installed the page may fail because

its IE bad URL blocking feature (SDHelper), is preventing access to some of

the ads run on the Hotmail pages. You can confirm this by changing the

"Resident IE" option (right click on the "Spybot-SD Resident" icon in the

systray) to "Display dialog when blocking". If you then refresh the Hotmail

page it might fail to load and with the changed setting above you'll get a

dialog saying something like access to a Doubleclick or AvenueA URL has been

blocked. This is something new and I suspect that it has to do with a changed

advertising policy of Hotmail whereby if you block the ad you don't get the

page.

 

 

 

 

 

--

Rey

 

 

"Andrew Wan" wrote:

> I have Windows XP SP2, with firefall enabled.

>

> I was previously infected with a virus that prevented me from accessing

> hotmail, yahoo mail, gmail, or even windows live mail. Also could not use

> MSN Live Messenger (however was able to use Trillian).

>

> AVG detected the trojan horse and quarantined it. But I still can't access

> my hotmail. I even tried installing SP3 but that didn't help.

>

> Anyone know of this issue and how to solve?

>

[Guest Olórin]

Re: prevented me from accessing hotmail

 

 

"Andrew Wan" <andrew_wan1980@hotmail.com> wrote in message

news:7E419600-CCB6-41E3-B80B-F0D8A13E6862@microsoft.com...

>I have Windows XP SP2, with firefall enabled.

>

> I was previously infected with a virus that prevented me from accessing

> hotmail, yahoo mail, gmail, or even windows live mail. Also could not use

> MSN Live Messenger (however was able to use Trillian).

>

> AVG detected the trojan horse and quarantined it. But I still can't access

> my hotmail. I even tried installing SP3 but that didn't help.

>

> Anyone know of this issue and how to solve?

 

Plug the name of the virus or trojan horse you got into Google and do some

research on a complete cure. If you didn't note its name, look in AVG's

logs, quarantine area, etc. It's fairly important.