Guest ralphs Posted June 23, 2008 Posted June 23, 2008 AVG removed a virus from my neighbor's XP Home laptop. Upon reboot the machine stopped with white text on a dark blue screen saying basidv32 could not be found. Same result in Safe Mode, Safe with no networking and Safe command line. He doesn't have his XP CD. It is at his home far away. I searched the web for references to basidv32 and none were found. What is basidv32? How do I get it? How do I load it on a machine which won't boot?
Guest Nepatsfan Posted June 23, 2008 Posted June 23, 2008 Re: basidv32 missing "ralphs" <ralph08260@yahoo.com> wrote in message news:uTKcTiW1IHA.4040@TK2MSFTNGP04.phx.gbl... > AVG removed a virus from my neighbor's XP Home laptop. Upon reboot the machine > stopped with white text on a dark blue screen saying basidv32 could not be > found. Same result in Safe Mode, Safe with no networking and Safe command > line. He doesn't have his XP CD. It is at his home far away. > > I searched the web for references to basidv32 and none were found. > > What is basidv32? How do I get it? How do I load it on a machine which won't > boot? > > You don't want to restore this file. AVG removed the malware but left behind the mechanism designed to launch it at startup. Instead, you need to remove the startup entry. Here's a program from Microsoft that will help you stop the error messages. AutoRuns for Windows v9.21 http://technet.microsoft.com/en-us/sysinternals/bb963902.aspx Once you've downloaded and extracted the files, run autoruns.exe. Look on the Everything tab for an entry that lists basidv32 in the Image path column. Uncheck the item. Restart the computer. If you no longer see the error message, you can go back and delete the entry in Autoruns. Just to be on the safe side, you might consider taking steps to make sure the system is malware free. Here's a site with general instructions on cleaning a computer. Courtesy of Malke Routh, MS-MVP http://www.elephantboycomputers.com/page2.html#Viruses_Malware Good luck Nepatsfan
Guest ralphs Posted June 23, 2008 Posted June 23, 2008 Re: basidv32 missing "Nepatsfan" <nepatsfan@SBXXXIX.com> wrote in message news:eVSG4mW1IHA.4772@TK2MSFTNGP03.phx.gbl... >> >> What is basidv32? How do I get it? How do I load it on a machine which >> won't boot? > > You don't want to restore this file. AVG removed the malware but left > behind the mechanism designed to launch it at startup. Instead, you need > to remove the startup entry. > > Here's a program from Microsoft that will help you stop the error > messages. > > AutoRuns for Windows v9.21 > http://technet.microsoft.com/en-us/sysinternals/bb963902.aspx > > Once you've downloaded and extracted the files, run autoruns.exe. > Look on the Everything tab for an entry that lists basidv32 in the Image > path column. > Uncheck the item. > Restart the computer. If you no longer see the error message, you can go > back and delete the entry in Autoruns. > > Just to be on the safe side, you might consider taking steps to make sure > the system is malware free. Here's a site with general instructions on > cleaning a computer. > > Courtesy of Malke Routh, MS-MVP > http://www.elephantboycomputers.com/page2.html#Viruses_Malware I appreciate the help but how do I run autoruns when the machine won't boot? It stops at the message about baseidv32. It doesn't go any further into the boot.
Guest ralphs Posted June 23, 2008 Posted June 23, 2008 Re: basidv32 missing "Nepatsfan" <nepatsfan@SBXXXIX.com> wrote in message news:eVSG4mW1IHA.4772@TK2MSFTNGP03.phx.gbl... >> >> What is basidv32? How do I get it? How do I load it on a machine which >> won't boot? > > You don't want to restore this file. AVG removed the malware but left > behind the mechanism designed to launch it at startup. Instead, you need > to remove the startup entry. > > Here's a program from Microsoft that will help you stop the error > messages. > > AutoRuns for Windows v9.21 > http://technet.microsoft.com/en-us/sysinternals/bb963902.aspx > > Once you've downloaded and extracted the files, run autoruns.exe. > Look on the Everything tab for an entry that lists basidv32 in the Image > path column. > Uncheck the item. > Restart the computer. If you no longer see the error message, you can go > back and delete the entry in Autoruns. > > Just to be on the safe side, you might consider taking steps to make sure > the system is malware free. Here's a site with general instructions on > cleaning a computer. > > Courtesy of Malke Routh, MS-MVP > http://www.elephantboycomputers.com/page2.html#Viruses_Malware I appreciate the help but how do I run autoruns when the machine won't boot? It stops at the message about baseidv32. It doesn't go any further into the boot. Here is the sequence on boot-up. It begins to boot. The screen displays as in a normal boot sequence. The last part of the normal sequence that shows is the black background Windows XP screen with blue progress bar Then a black, blank screen shows for maybe 10 seconds A dark blue screen with white letters appears showing this message STOP: c0000135 {Unable To Locate Component} This application has failed to start because baseidv32 was not found. Re-installing the application may fix the problem. I tried many key press combinations to get past that but nothing worked. Same results in Safe Mode with and without network support and in command line mode as well as in boot to last known good configuration
Guest Nepatsfan Posted June 23, 2008 Posted June 23, 2008 Re: basidv32 missing "ralphs" <ralph08260@yahoo.com> wrote in message news:eBHyX8W1IHA.4004@TK2MSFTNGP03.phx.gbl... > "Nepatsfan" <nepatsfan@SBXXXIX.com> wrote in message > news:eVSG4mW1IHA.4772@TK2MSFTNGP03.phx.gbl... >>> >>> What is basidv32? How do I get it? How do I load it on a machine which won't >>> boot? >> >> You don't want to restore this file. AVG removed the malware but left behind >> the mechanism designed to launch it at startup. Instead, you need to remove >> the startup entry. >> >> Here's a program from Microsoft that will help you stop the error messages. >> >> AutoRuns for Windows v9.21 >> http://technet.microsoft.com/en-us/sysinternals/bb963902.aspx >> >> Once you've downloaded and extracted the files, run autoruns.exe. >> Look on the Everything tab for an entry that lists basidv32 in the Image path >> column. >> Uncheck the item. >> Restart the computer. If you no longer see the error message, you can go back >> and delete the entry in Autoruns. >> >> Just to be on the safe side, you might consider taking steps to make sure the >> system is malware free. Here's a site with general instructions on cleaning a >> computer. >> >> Courtesy of Malke Routh, MS-MVP >> http://www.elephantboycomputers.com/page2.html#Viruses_Malware > > > I appreciate the help but how do I run autoruns when the machine won't boot? > > It stops at the message about baseidv32. It doesn't go any further into the > boot. > > > > Here is the sequence on boot-up. > > It begins to boot. > > The screen displays as in a normal boot sequence. The last part of > the normal sequence that shows is the black background Windows > XP screen with blue progress bar > > Then a black, blank screen shows for maybe 10 seconds > > A dark blue screen with white letters appears showing this message > > STOP: c0000135 {Unable To Locate Component} > This application has failed to start because baseidv32 was not > found. Re-installing the application may fix the problem. > > I tried many key press combinations to get past that but nothing worked. > > Same results in Safe Mode with and without network support and > in command line mode as well as in boot to last known good > configuration > > So much for my reading and comprehension skills. I glossed over the part about the computer stopping at the blue screen. I don't think you're going to have much luck solving this problem unless you can get your hands on an XP Home installation CD. Sorry for the confusion. Nepatsfan
Guest ralphs Posted June 23, 2008 Posted June 23, 2008 Re: basidv32 missing "Nepatsfan" <nepatsfan@SBXXXIX.com> wrote in message news:euv6OYX1IHA.2208@TK2MSFTNGP04.phx.gbl... > > So much for my reading and comprehension skills. I glossed over the part > about the computer stopping at the blue screen. > > I don't think you're going to have much luck solving this problem unless > you can get your hands on an XP Home installation CD. > > Sorry for the confusion. No need to be sorry. At times I've done worse twice before breakfast (at least according to my wife). This is my neighbor's laptop and his XP Home CD is at his home, far away. Someone emailed me about a Linux rescue kit CD that I can download and burn which supposedly can be used to rescue XP installations. I'm toying with the idea of trying that but am uncomfortable with a command line version of Linux - don't they know it should be like DOS? :-) http://trinityhome.org/Home/index.php?wpid=1&front_id=12
Guest Patrick Keenan Posted June 24, 2008 Posted June 24, 2008 Re: basidv32 missing "ralphs" <ralph08260@yahoo.com> wrote in message news:uiKOM0X1IHA.1240@TK2MSFTNGP02.phx.gbl... > "Nepatsfan" <nepatsfan@SBXXXIX.com> wrote in message > news:euv6OYX1IHA.2208@TK2MSFTNGP04.phx.gbl... >> >> So much for my reading and comprehension skills. I glossed over the part >> about the computer stopping at the blue screen. >> >> I don't think you're going to have much luck solving this problem unless >> you can get your hands on an XP Home installation CD. >> >> Sorry for the confusion. > > No need to be sorry. At times I've done worse twice before breakfast (at > least according to my wife). > > This is my neighbor's laptop and his XP Home CD is at his home, far away. If you know the CD type (i.e. retail or OEM) you can use *any* matching CD. Unfortunately many laptops come with prepackaged Restore disks of XP with the laptop's drivers, and you often can't do repair installs with them. If you just need to get into the Recovery console to move that file around, you can use any bootable XP CD, home or Pro. > Someone emailed me about a Linux rescue kit CD that I can download and > burn which supposedly can be used to rescue XP installations. I'm toying > with the idea of trying that but am uncomfortable with a command line > version of Linux - don't they know it should be like DOS? :-) > http://trinityhome.org/Home/index.php?wpid=1&front_id=12 The Ubuntu live CD does have graphical file managers and understands NTFS drives, so you can copy the files around that way too. And you can simply remove the drive from the laptop, attach it via USB2 drive adapter to any other XP system, and put the file in place. But, as the file is quite possibly from malware as there are no references to it on Google other than your post, restoring it isn't a good idea and may simply expose another error layer. Now would be a good time to use that USB2 drive connector to get the data safely off that drive. You could also have a look at the procedures for recovering from a corrupted registry, and adapt the steps: http://support.microsoft.com/kb/307545 Again, you can use the Linix disk or host the drive on another system to move the files around. HTH -pk
Guest ralphs Posted June 24, 2008 Posted June 24, 2008 Re: basidv32 missing "Patrick Keenan" <test@dev.null> wrote in message news:e5KOona1IHA.1628@TK2MSFTNGP03.phx.gbl... > > If you know the CD type (i.e. retail or OEM) you can use *any* matching > CD. Unfortunately many laptops come with prepackaged Restore disks of XP > with the laptop's drivers, and you often can't do repair installs with > them. > > If you just need to get into the Recovery console to move that file > around, you can use any bootable XP CD, home or Pro. > >> Someone emailed me about a Linux rescue kit CD that I can download and >> burn which supposedly can be used to rescue XP installations. I'm toying >> with the idea of trying that but am uncomfortable with a command line >> version of Linux - don't they know it should be like DOS? :-) >> http://trinityhome.org/Home/index.php?wpid=1&front_id=12 > > The Ubuntu live CD does have graphical file managers and understands NTFS > drives, so you can copy the files around that way too. > > And you can simply remove the drive from the laptop, attach it via USB2 > drive adapter to any other XP system, and put the file in place. > > But, as the file is quite possibly from malware as there are no references > to it on Google other than your post, restoring it isn't a good idea and > may simply expose another error layer. Now would be a good time to use > that USB2 drive connector to get the data safely off that drive. > > You could also have a look at the procedures for recovering from a > corrupted registry, and adapt the steps: > http://support.microsoft.com/kb/307545 > > Again, you can use the Linix disk or host the drive on another system to > move the files around. The Trinity Recovery CD was a dissapointment. It booted ok but I am far from good with Linux and the Bash shell and could do nothing useful with it. I did not realize that any XP CD would work. My wife's machine is also XP Home. I'll try her CD. Thank you!
Guest Patrick Keenan Posted June 25, 2008 Posted June 25, 2008 Re: basidv32 missing "ralphs" <ralph08260@yahoo.com> wrote in message news:uAFe2Hh1IHA.4704@TK2MSFTNGP05.phx.gbl... > "Patrick Keenan" <test@dev.null> wrote in message > news:e5KOona1IHA.1628@TK2MSFTNGP03.phx.gbl... >> >> If you know the CD type (i.e. retail or OEM) you can use *any* matching >> CD. Unfortunately many laptops come with prepackaged Restore disks of XP >> with the laptop's drivers, and you often can't do repair installs with >> them. >> >> If you just need to get into the Recovery console to move that file >> around, you can use any bootable XP CD, home or Pro. >> >>> Someone emailed me about a Linux rescue kit CD that I can download and >>> burn which supposedly can be used to rescue XP installations. I'm toying >>> with the idea of trying that but am uncomfortable with a command line >>> version of Linux - don't they know it should be like DOS? :-) >>> http://trinityhome.org/Home/index.php?wpid=1&front_id=12 >> >> The Ubuntu live CD does have graphical file managers and understands >> NTFS drives, so you can copy the files around that way too. >> >> And you can simply remove the drive from the laptop, attach it via USB2 >> drive adapter to any other XP system, and put the file in place. >> >> But, as the file is quite possibly from malware as there are no >> references to it on Google other than your post, restoring it isn't a >> good idea and may simply expose another error layer. Now would be a >> good time to use that USB2 drive connector to get the data safely off >> that drive. >> >> You could also have a look at the procedures for recovering from a >> corrupted registry, and adapt the steps: >> http://support.microsoft.com/kb/307545 >> >> Again, you can use the Linix disk or host the drive on another system to >> move the files around. > > The Trinity Recovery CD was a dissapointment. It booted ok but I am far > from good with Linux and the Bash shell and could do nothing useful with > it. > > I did not realize that any XP CD would work. My wife's machine is also XP > Home. I'll try her CD. > > Thank you! To be clear, any CD can be used *for the recovery console*. You have to use the correct CD type for a *repair install*. The recovery console is basically just a stripped-down OS that understands NTFS and has a few commands, so it doesn't care what the OS version is. HTH, -pk
Guest ralphs Posted June 26, 2008 Posted June 26, 2008 Re: basidv32 missing "Patrick Keenan" <test@dev.null> wrote in message news:e$Vl6Vw1IHA.4704@TK2MSFTNGP05.phx.gbl... > > To be clear, any CD can be used *for the recovery console*. You have to > use the correct CD type for a *repair install*. > > The recovery console is basically just a stripped-down OS that understands > NTFS and has a few commands, so it doesn't care what the OS version is. Thanks. It turns out that he actually did not receive any CD's from Dell when he got his machine, one of the options was for him to ask for them and he did not do that. After about 2 hours on the phone with Dell he got to someone who promised to send them out and DHL dropped them off today. I've now gone through the recovery procedure from this page and the machine is booted into Windows. http://support.microsoft.com/kb/307545 However it's essentially a new installation. Control Panel's Add/Remove Progams doesn't show anything that's on the machine :-( If necessary, he can live with that, but I'm going to dub around to see if I can do something about that. There are two little things that are driving me mad about this and I'm hoping that you know the answers. 1-because it's the way I use it I kicked Control Panel into Classic view. I'd now like to restore it to the oh-so-pretty useless view that it shows by default but cannot find where I might do that. 2-IE7 boots up0 to http://runonce.msn.com/runonce2.aspx, a page that demands I make some settings. I selected "let me select from a list of other search providers" (other than msn) and it told me 'Click "Save your settings" below to see the list of search providers' I clicked the button and it changed color, changed text to "Applying settings" and has sat there for 1/4 hour without any activity. How do I get past this other than by selecting "current default search provider" (which I presume is msn). If I just close IE then it does this again next time I run it.
Guest ralphs Posted June 26, 2008 Posted June 26, 2008 Re: basidv32 missing "ralphs" <ralph08260@yahoo.com> wrote in message news:ejpBRRz1IHA.2384@TK2MSFTNGP04.phx.gbl... > > It turns out that he actually did not receive any CD's from Dell when he > got his machine, one of the options was for him to ask for them and he did > not do that. > After about 2 hours on the phone with Dell he got to someone who promised > to send them out and DHL dropped them off today. > > I've now gone through the recovery procedure from this page and the > machine is booted into Windows. > http://support.microsoft.com/kb/307545 > However it's essentially a new installation. Control Panel's Add/Remove > Progams doesn't show anything that's on the machine :-( > > If necessary, he can live with that, but I'm going to dub around to see if > I can do something about that. > > There are two little things that are driving me mad about this and I'm > hoping that you know the answers. > > 1-because it's the way I use it I kicked Control Panel into Classic view. > I'd now like to restore it to the oh-so-pretty useless view that it shows > by default but cannot find where I might do that. > > 2-IE7 boots up0 to http://runonce.msn.com/runonce2.aspx, a page that > demands I make some settings. I selected "let me select from a list of > other search providers" (other than msn) and it told me 'Click "Save your > settings" below to see > the list of search providers' I clicked the button and it changed color, > changed text to "Applying settings" and has sat there for 1/4 hour without > any activity. How do I get past this other than by selecting "current > default search provider" (which I presume is msn). If I just close IE > then it does this again next time I run it. Solved both problems: For the IE problem: http://shorl.com/kefrehyfesaho For the Control Panel one, Select Tools|Folder Options Check "Show Common Tasks in Folders" And an underlined selection to change view types will be shown
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