Freezing when printing to PDF

[Guest azevon]

Greetings All,

 

I am running Windows server 2003, with Citrix Metaframe 3.0. My clients are

Macs connecting with the citrix client. They run a PC application (a

database app) that resides on the Citrix server (MS Windows 2003 server).

All is fine, except when a user runs a report and prints that report to a pdf

file, when they go to exit that app, their connection freezes and I have to

manually disconnect them. If the same user uses the same setup logs onto the

server, just views the report OR makes any changes to the databse, then exit

the app, their connection releases with no issues. So I have narrowed down

the issue to printing to a pdf file. Is there a security setting that needs

to be modified to allow all users to do this, or is it something else?

Acorbat 7.0 standard (as well as reader 8 and distiller 7) are installed on

this server.

 

Thanks in adavance,

 

-andy-

[Guest azevon]

RE: Freezing when printing to PDF

 

Forgot to add this event that occurs:

 

Event Type: Warning

Event Source: MetaFrameEvents

Event Category: Printer Management

Event ID: 1103

Date: 6/25/2008

Time: 2:40:04 PM

User: N/A

Computer: CITRIX2

Description:

An error occurred while retrieving client printer properties. Default

printer properties will be used instead. Client name: (Andy Zevon’s Compute)

Printer: (Technology Manager (from Andy Zevon’s Compute) in session 2)

Printer driver: (HP Color LaserJet PS)

 

 

"azevon" wrote:

> Greetings All,

>

> I am running Windows server 2003, with Citrix Metaframe 3.0. My clients are

> Macs connecting with the citrix client. They run a PC application (a

> database app) that resides on the Citrix server (MS Windows 2003 server).

> All is fine, except when a user runs a report and prints that report to a pdf

> file, when they go to exit that app, their connection freezes and I have to

> manually disconnect them. If the same user uses the same setup logs onto the

> server, just views the report OR makes any changes to the databse, then exit

> the app, their connection releases with no issues. So I have narrowed down

> the issue to printing to a pdf file. Is there a security setting that needs

> to be modified to allow all users to do this, or is it something else?

> Acorbat 7.0 standard (as well as reader 8 and distiller 7) are installed on

> this server.

>

> Thanks in adavance,

>

> -andy-