Can't Logon to Windows XP

[Guest JCook]

My mother turned on her computer this morning and instead of coming up like

it normally does, the Welcome screen appeared. When she selected her name,

it showed "loading your personal settings", then the screen blinked, followed

by "saving your settings" and back to the Welcome screen. Click the name

again and the same process happens.

 

Tried starting in Safe Mode and it takes you to the Welcome screen. This

time the administrator is shown along with her name. Clicking either one of

the options produced the same result as above and it doesn't go into safe

mode.

 

Any ideas??

[Guest JCook]

RE: Can't Logon to Windows XP

 

Found a previous post that mentioned performing a Manual System Restore so I

guess i will try that tomorrow. Any other ideas?

[Guest Malke]

Re: Can't Logon to Windows XP

 

JCook wrote:

> My mother turned on her computer this morning and instead of coming up

> like

> it normally does, the Welcome screen appeared. When she selected her

> name, it showed "loading your personal settings", then the screen blinked,

> followed by "saving your settings" and back to the Welcome screen. Click

> the name again and the same process happens.

>

> Tried starting in Safe Mode and it takes you to the Welcome screen. This

> time the administrator is shown along with her name. Clicking either one

> of the options produced the same result as above and it doesn't go into

> safe mode.

>

> Any ideas??

 

From the same menu where you can select Safe Mode, try Last Known Good

Configuration. If that doesn't work, further troubleshooting is required

and we just don't have enough information to be specific. Your mother's

hard drive could be failing, or the operating system could be corrupted or

infected, or... If LKGC doesn't work and you want more help from this

newsgroup, please provide some information about your mother's computer.

 

Malke

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