Guest rickylowary@gmail.com Posted June 26, 2008 Posted June 26, 2008 so my grandparents have recruited me to try and fix their computer. I am fairly knowledgeable with computers but this one has me stumped. Upon startup of their XP system an error window pops up that it cannot find Oleauts32.dll with lsass.exe and services.exe window heading for the two different message windows. It says reinstalling the .dll file would probably fix the problem. when i click ok the pointer will just sit at a blank screen. we have already done a system recovery and it is still not fixed. what do i do? do i need to change the .dll to.old and install vbrun60.exe? thanks for your help!
Guest PA Bear [MS MVP] Posted June 26, 2008 Posted June 26, 2008 Re: Compaq presario startup problems! help!! OLEAUTS32.DLL or OLEAUT32.DLL? Is the machine running WinXP SP2 or SP3? Is Automatic Updates enabled and is the machine fully patched? What anti-virus application or security suite is installed and is the subscription current? What anti-spyware applications (other than Defender)? What third-party firewall (if any)? -- ~Robear Dyer (PA Bear) MS MVP-IE, Mail, Security, Windows Desktop Experience - since 2002 AumHa VSOP & Admin http://aumha.net DTS-L http://dts-l.net/ rickylowary@gmail.com wrote: > so my grandparents have recruited me to try and fix their computer. > I am fairly knowledgeable with computers but this one has me stumped. > Upon startup of their XP system an error window pops up that it cannot > find Oleauts32.dll with lsass.exe and services.exe window heading for > the two different message windows. It says reinstalling the .dll file > would probably fix the problem. when i click ok the pointer will just > sit at a blank screen. we have already done a system recovery and it > is still not fixed. what do i do? do i need to change the .dll > to.old and install vbrun60.exe? thanks for your help!
Guest rickylowary@gmail.com Posted June 26, 2008 Posted June 26, 2008 Re: Compaq presario startup problems! help!! On Jun 26, 12:27 am, "PA Bear [MS MVP]" <PABear...@gmail.com> wrote: > OLEAUTS32.DLL or OLEAUT32.DLL? > > Is the machine running WinXP SP2 or SP3? > > Is Automatic Updates enabled and is the machine fully patched? > > What anti-virus application or security suite is installed and is the > subscription current? What anti-spyware applications (other than Defender)? > What third-party firewall (if any)? > -- > i'm not completely sure because i cannot get it booted long enough, but i believe it is running SP2. They live in the country so I'm sure automatic updates is enable but rarely downloads the updates. I believe they said that they had norton on there, but i was going to install AVG and peer guardian. Ad-aware and Spybot are currently installed.
Guest PA Bear [MS MVP] Posted June 26, 2008 Posted June 26, 2008 Re: Compaq presario startup problems! help!! Repost: >> [is it] OLEAUTS32.DLL or OLEAUT32.DLL? Do NOT install AVG 8.0 unless (1) their Norton subscription is expired and they have no interest in renewing it, (2) you uninstall anything named Norton, as well as LiveUpdate via Add/Remove Programs, and then (3) run the Norton Removal Tool! Norton Removal Tool http://service1.symantec.com/SUPPORT/tsgeninfo.nsf/docid/2005033108162039 [Discussion: http://windowssecrets.com/comp/080207#story1] -- ~Robear Dyer (PA Bear) MS MVP-IE, Mail, Security, Windows Desktop Experience - since 2002 AumHa VSOP & Admin http://aumha.net DTS-L http://dts-l.net/ rickylowary@gmail.com wrote: > On Jun 26, 12:27 am, "PA Bear [MS MVP]" <PABear...@gmail.com> wrote: >> OLEAUTS32.DLL or OLEAUT32.DLL? >> >> Is the machine running WinXP SP2 or SP3? >> >> Is Automatic Updates enabled and is the machine fully patched? >> >> What anti-virus application or security suite is installed and is the >> subscription current? What anti-spyware applications (other than >> Defender)? >> What third-party firewall (if any)? >> -- >> i'm not completely sure because i cannot get it booted long enough, but i >> believe it is running SP2. They live in the country so I'm sure >> automatic >> updates is enable but rarely downloads the updates. I believe they said >> that they had norton on there, but i was going to install AVG and peer >> guardian. Ad-aware and Spybot are currently installed.
Guest rickylowary@gmail.com Posted June 29, 2008 Posted June 29, 2008 Re: Compaq presario startup problems! help!! I am positive is is OLEAUT32.DLL. I cannot understand why the startup will only go to a blank screen with the pointer and then reboot. I still get the same messages as mentioned above and now another one stating that the system is not fully installed. I cannot even get to the desktop in safe mode! sorry it has taken me so long to get a response, i have been out of town. thanks again for all your help and input!
Guest PA Bear [MS MVP] Posted June 29, 2008 Posted June 29, 2008 Re: Compaq presario startup problems! help!! All right, then. In your first post, you said OELAUTS32.DLL: "Upon startup of their XP system an error window pops up that it cannot find Oleauts32.dll..." Thread history: http://groups.google.com/group/microsoft.public.windowsxp.general/browse_frm/thread/28ad79036e33aca6 Given the current state of affairs described in your last reply, you'd best format & reinstall Windows. If you can't find the CDs that came with the computer, there may be a hidden Recovery partition you can use to return the machine to OOBE state. Contact HP for assistance. Or take the machine to a local, reputable, and independent (i.e., not BigBoxStore USA; not the Geek Squad) shop. Good luck. -- ~Robear Dyer (PA Bear) MS MVP-IE, Mail, Security, Windows Desktop Experience - since 2002 AumHa VSOP & Admin http://aumha.net DTS-L http://dts-l.net/ rickylowary@gmail.com wrote: > I am positive is is OLEAUT32.DLL. I cannot understand why the startup > will only go to a blank screen with the pointer and then reboot. I > still get the same messages as mentioned above and now another one > stating that the system is not fully installed. I cannot even get to > the desktop in safe mode! sorry it has taken me so long to get a > response, i have been out of town. thanks again for all your help and > input!
Guest rickylowary@gmail.com Posted June 29, 2008 Posted June 29, 2008 Re: Compaq presario startup problems! help!! yea i saw that, my bad. i know for a fact that there is a recovery partition on the machine...no disks came with it. I already tried the recovery option that is supposed to reinstall the system back to default but no luck there. would it be a good shot in the dark to try and find just the oleaut32.dll exe file and put it on a cd and set the computer to boot from the cd drive first so that it installs? If not, I will just break the bad news to them..thanks again for your help.
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