Compaq presario startup problems! help!!

[Guest rickylowary@gmail.com]

so my grandparents have recruited me to try and fix their computer.

I am fairly knowledgeable with computers but this one has me stumped.

Upon startup of their XP system an error window pops up that it cannot

find Oleauts32.dll with lsass.exe and services.exe window heading for

the two different message windows. It says reinstalling the .dll file

would probably fix the problem. when i click ok the pointer will just

sit at a blank screen. we have already done a system recovery and it

is still not fixed. what do i do? do i need to change the .dll

to.old and install vbrun60.exe? thanks for your help!

[Guest PA Bear [MS MVP]]

Re: Compaq presario startup problems! help!!

 

OLEAUTS32.DLL or OLEAUT32.DLL?

 

Is the machine running WinXP SP2 or SP3?

 

Is Automatic Updates enabled and is the machine fully patched?

 

What anti-virus application or security suite is installed and is the

subscription current? What anti-spyware applications (other than Defender)?

What third-party firewall (if any)?

--

~Robear Dyer (PA Bear)

MS MVP-IE, Mail, Security, Windows Desktop Experience - since 2002

AumHa VSOP & Admin http://aumha.net

DTS-L http://dts-l.net/

 

 

 

rickylowary@gmail.com wrote:

> so my grandparents have recruited me to try and fix their computer.

> I am fairly knowledgeable with computers but this one has me stumped.

> Upon startup of their XP system an error window pops up that it cannot

> find Oleauts32.dll with lsass.exe and services.exe window heading for

> the two different message windows. It says reinstalling the .dll file

> would probably fix the problem. when i click ok the pointer will just

> sit at a blank screen. we have already done a system recovery and it

> is still not fixed. what do i do? do i need to change the .dll

> to.old and install vbrun60.exe? thanks for your help!

[Guest rickylowary@gmail.com]

Re: Compaq presario startup problems! help!!

 

On Jun 26, 12:27 am, "PA Bear [MS MVP]" <PABear...@gmail.com> wrote:

> OLEAUTS32.DLL or OLEAUT32.DLL?

>

> Is the machine running WinXP SP2 or SP3?

>

> Is Automatic Updates enabled and is the machine fully patched?

>

> What anti-virus application or security suite is installed and is the

> subscription current? What anti-spyware applications (other than Defender)?

> What third-party firewall (if any)?

> --

> i'm not completely sure because i cannot get it booted long enough, but i believe it is running SP2. They live in the country so I'm sure automatic updates is enable but rarely downloads the updates. I believe they said that they had norton on there, but i was going to install AVG and peer guardian. Ad-aware and Spybot are currently installed.

[Guest PA Bear [MS MVP]]

Re: Compaq presario startup problems! help!!

 

Repost:

>> [is it] OLEAUTS32.DLL or OLEAUT32.DLL?

 

Do NOT install AVG 8.0 unless (1) their Norton subscription is expired and

they have no interest in renewing it, (2) you uninstall anything named

Norton, as well as LiveUpdate via Add/Remove Programs, and then (3) run the

Norton Removal Tool!

 

Norton Removal Tool

http://service1.symantec.com/SUPPORT/tsgeninfo.nsf/docid/2005033108162039

[Discussion: http://windowssecrets.com/comp/080207#story1]

--

~Robear Dyer (PA Bear)

MS MVP-IE, Mail, Security, Windows Desktop Experience - since 2002

AumHa VSOP & Admin http://aumha.net

DTS-L http://dts-l.net/

 

 

rickylowary@gmail.com wrote:

> On Jun 26, 12:27 am, "PA Bear [MS MVP]" <PABear...@gmail.com> wrote:

>> OLEAUTS32.DLL or OLEAUT32.DLL?

>>

>> Is the machine running WinXP SP2 or SP3?

>>

>> Is Automatic Updates enabled and is the machine fully patched?

>>

>> What anti-virus application or security suite is installed and is the

>> subscription current? What anti-spyware applications (other than

>> Defender)?

>> What third-party firewall (if any)?

>> --

>> i'm not completely sure because i cannot get it booted long enough, but i

>> believe it is running SP2. They live in the country so I'm sure

>> automatic

>> updates is enable but rarely downloads the updates. I believe they said

>> that they had norton on there, but i was going to install AVG and peer

>> guardian. Ad-aware and Spybot are currently installed.

[Guest rickylowary@gmail.com]

Re: Compaq presario startup problems! help!!

 

I am positive is is OLEAUT32.DLL. I cannot understand why the startup

will only go to a blank screen with the pointer and then reboot. I

still get the same messages as mentioned above and now another one

stating that the system is not fully installed. I cannot even get to

the desktop in safe mode! sorry it has taken me so long to get a

response, i have been out of town. thanks again for all your help and

input!

[Guest PA Bear [MS MVP]]

Re: Compaq presario startup problems! help!!

 

All right, then. In your first post, you said OELAUTS32.DLL: "Upon startup

of their XP system an error window pops up that it cannot find

Oleauts32.dll..."

 

Thread history:

http://groups.google.com/group/microsoft.public.windowsxp.general/browse_frm/thread/28ad79036e33aca6

 

Given the current state of affairs described in your last reply, you'd best

format & reinstall Windows. If you can't find the CDs that came with the

computer, there may be a hidden Recovery partition you can use to return the

machine to OOBE state. Contact HP for assistance.

 

Or take the machine to a local, reputable, and independent (i.e., not

BigBoxStore USA; not the Geek Squad) shop.

 

Good luck.

--

~Robear Dyer (PA Bear)

MS MVP-IE, Mail, Security, Windows Desktop Experience - since 2002

AumHa VSOP & Admin http://aumha.net

DTS-L http://dts-l.net/

 

 

rickylowary@gmail.com wrote:

> I am positive is is OLEAUT32.DLL. I cannot understand why the startup

> will only go to a blank screen with the pointer and then reboot. I

> still get the same messages as mentioned above and now another one

> stating that the system is not fully installed. I cannot even get to

> the desktop in safe mode! sorry it has taken me so long to get a

> response, i have been out of town. thanks again for all your help and

> input!

[Guest rickylowary@gmail.com]

Re: Compaq presario startup problems! help!!

 

yea i saw that, my bad. i know for a fact that there is a recovery

partition on the machine...no disks came with it. I already tried the

recovery option that is supposed to reinstall the system back to

default but no luck there. would it be a good shot in the dark to try

and find just the oleaut32.dll exe file and put it on a cd and set the

computer to boot from the cd drive first so that it installs? If not,

I will just break the bad news to them..thanks again for your help.