How can I attach the Windows registry via Microsoft LiveMail?

[Guest Dan]

I am using Windows XP Professional and Microsoft Technical Support has been

helping me with my computer. I have been able to send them my Windows Update

Log file and my system.nfo file but Microsoft also requested a copy of my

registry. When I try and attach the copy of my backup.reg file the Internet

resets itself and will not let me attach the registry. Is there any way

around this limitation? Finally, I wanted to say that I am really glad the

Microsoft-hosted newsgroups have so many thoughtful people.

[Guest John McGaw]

Re: How can I attach the Windows registry via Microsoft LiveMail?

 

Dan wrote:

> I am using Windows XP Professional and Microsoft Technical Support has been

> helping me with my computer. I have been able to send them my Windows Update

> Log file and my system.nfo file but Microsoft also requested a copy of my

> registry. When I try and attach the copy of my backup.reg file the Internet

> resets itself and will not let me attach the registry. Is there any way

> around this limitation? Finally, I wanted to say that I am really glad the

> Microsoft-hosted newsgroups have so many thoughtful people.

 

I really doubt that the "Internet resets itself". Some of the other

hundreds of millions of other users would have noticed and stormed your

home seeking revenge if it had. <g>

 

But, seriously, it just might be that your backup.reg file is simply to big

so send as a plain attachment. Mine weighs in a 47mB+ and many ISPs would

automatically kill anything so large. Even compressing to a ZIP doesn't

help very much. One solution might be to use a compression program which

splits the file into multiple pieces, each of which is small enough to slip

past whatever file size limitations you are working under.

 

But, if you are working with MSTS, why not ask them how you are supposed to

send the information they requested? You may have simply misunderstood the

request or they may have made a mistake in asking.

 

John McGaw

http://johnmcgaw.com

[Guest Big_Al]

Re: How can I attach the Windows registry via Microsoft LiveMail?

 

Dan wrote:

> I am using Windows XP Professional and Microsoft Technical Support has been

> helping me with my computer. I have been able to send them my Windows Update

> Log file and my system.nfo file but Microsoft also requested a copy of my

> registry. When I try and attach the copy of my backup.reg file the Internet

> resets itself and will not let me attach the registry. Is there any way

> around this limitation? Finally, I wanted to say that I am really glad the

> Microsoft-hosted newsgroups have so many thoughtful people.

Rename it to backup.txt and then send it. Explain to them what you

did. I think they know how to rename files once received.

[Guest Dan]

Re: How can I attach the Windows registry via Microsoft LiveMail?

 

Thank you and I managed to send the registry file by compressing it using zip

by Microsoft and my registry weighs in at over 70+ megabytes. It was

interesting to see but there were 2 attempted interceptions of the registry

file that I sent that failed. It looks like people are always phising for

information shall we say. <grin>

 

"John McGaw" wrote:

 

> I really doubt that the "Internet resets itself". Some of the other

> hundreds of millions of other users would have noticed and stormed your

> home seeking revenge if it had. <g>

>

> But, seriously, it just might be that your backup.reg file is simply to big

> so send as a plain attachment. Mine weighs in a 47mB+ and many ISPs would

> automatically kill anything so large. Even compressing to a ZIP doesn't

> help very much. One solution might be to use a compression program which

> splits the file into multiple pieces, each of which is small enough to slip

> past whatever file size limitations you are working under.

>

> But, if you are working with MSTS, why not ask them how you are supposed to

> send the information they requested? You may have simply misunderstood the

> request or they may have made a mistake in asking.

>

> John McGaw

> http://johnmcgaw.com

>