Guest wayne Posted June 28, 2008 Posted June 28, 2008 This on a small insignia pc (my girlfriends) 6 years old running xp home. This is what happened I was not there so not sure of exact vergage. Got notice from virus software that a virus had been stopped. Also got notice that windows system files had been corrupted. Since then pc not running good. Can not defrag except in safe mode, help and support center will not start. In both cases says files not found but they are there. There is a whole laundry list of issues. I have an in the box copy of xp home I bought just in case I ever needed it. I feel the only fix I have is to reload windows, she has lost the cds that came with the pc. My question is if I do a new install of xp how is the best way to do it. What do i have to be careful about, do I need to format and so on. Any help or suggestions is greatly apreciated. I am not a pc genius but not completely wihout knowledge either.
Guest philo Posted June 28, 2008 Posted June 28, 2008 Re: windows corupted, help with reload "wayne" <wayne@discussions.microsoft.com> wrote in message news:31316483-A55A-405F-A511-154F66D43640@microsoft.com... > This on a small insignia pc (my girlfriends) 6 years old running xp home. > This is what happened I was not there so not sure of exact vergage. Got > notice from virus software that a virus had been stopped. Also got notice > that windows system files had been corrupted. Since then pc not running good. > Can not defrag except in safe mode, help and support center will not start. > In both cases says files not found but they are there. There is a whole > laundry list of issues. I have an in the box copy of xp home I bought just in > case I ever needed it. I feel the only fix I have is to reload windows, she > has lost the cds that came with the pc. My question is if I do a new install > of xp how is the best way to do it. What do i have to be careful about, do I > need to format and so on. Any help or suggestions is greatly apreciated. I am > not a pc genius but not completely wihout knowledge either. Backup the data first... burn cd's or DVD's of any info you need to save... then boot with your XP cd, format the drive and reinstall.
Guest db.·.. > Posted June 29, 2008 Posted June 29, 2008 Re: windows corupted, help with reload anti virus's are able to delete the virus/infection. however, they cannot repair or restore the genuine windows files that were damaged and corrupted by the infection. so now that the system is disinfected, you will need to repair windows by using the windows cd. the repair windows method will compare the system files on the disk to that on the cd and will replace any corrupted or missing files on your disk with genuine ones from the cd: http://www.microsoft.com/windowsxp/using/helpandsupport/learnmore/tips/doug92.mspx ------------- there is however a caveat: the repair method above won't be possible if the cd is windows sp1 or less and the computer has sp2 or greater installed. -- db·´¯`·...¸><)))º> "wayne" <wayne@discussions.microsoft.com> wrote in message news:31316483-A55A-405F-A511-154F66D43640@microsoft.com... > This on a small insignia pc (my girlfriends) 6 years old running xp home. > This is what happened I was not there so not sure of exact vergage. Got > notice from virus software that a virus had been stopped. Also got notice > that windows system files had been corrupted. Since then pc not running good. > Can not defrag except in safe mode, help and support center will not start. > In both cases says files not found but they are there. There is a whole > laundry list of issues. I have an in the box copy of xp home I bought just in > case I ever needed it. I feel the only fix I have is to reload windows, she > has lost the cds that came with the pc. My question is if I do a new install > of xp how is the best way to do it. What do i have to be careful about, do I > need to format and so on. Any help or suggestions is greatly apreciated. I am > not a pc genius but not completely wihout knowledge either.
Guest wayne Posted June 29, 2008 Posted June 29, 2008 Re: windows corupted, help with reload Thanks folks all good info. Just as an after thought could i have a corrupted user??????? "db.·.. ><))) ·>` .. ." wrote: > anti virus's are able > to delete the virus/infection. > > however, they cannot > repair or restore the > genuine windows files > that were damaged and > corrupted by the infection. > > so now that the system > is disinfected, you will > need to repair windows > by using the windows > cd. > > the repair windows method > will compare the system files > on the disk to that on the cd > and will replace any corrupted > or missing files on your disk with > genuine ones from the cd: > > http://www.microsoft.com/windowsxp/using/helpandsupport/learnmore/tips/doug92.mspx > > ------------- > > there is however a caveat: > > the repair method above > won't be possible if the > cd is windows sp1 or less > and the computer has > sp2 or greater installed. > -- > > db·´¯`·...¸><)))º> > > "wayne" <wayne@discussions.microsoft.com> wrote in message > news:31316483-A55A-405F-A511-154F66D43640@microsoft.com... > > This on a small insignia pc (my girlfriends) 6 years old running xp home. > > This is what happened I was not there so not sure of exact vergage. Got > > notice from virus software that a virus had been stopped. Also got notice > > that windows system files had been corrupted. Since then pc not running good. > > Can not defrag except in safe mode, help and support center will not start. > > In both cases says files not found but they are there. There is a whole > > laundry list of issues. I have an in the box copy of xp home I bought just in > > case I ever needed it. I feel the only fix I have is to reload windows, she > > has lost the cds that came with the pc. My question is if I do a new install > > of xp how is the best way to do it. What do i have to be careful about, do I > > need to format and so on. Any help or suggestions is greatly apreciated. I am > > not a pc genius but not completely wihout knowledge either. > >
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