Guest mikamika1 Posted June 29, 2008 Posted June 29, 2008 I am running Windows XP professional (not service pack 2) on my other computer and when I try to start it up I get this error message: Windows could not start because the following file is missing or corrupt: <Windows root>\system32\ntoskrnl.exe. Please re-install a copy of the above file. Two days before this I had upgraded Adobe 7 to Adobe 8 and then I did an update for windows. My computer ran faster but then froze up. I had to "force it off and when I tried to turn it back on, I received the error message. It won't even allow me into safe mode at this point. Can anyone tell me what to do next and how? Please help:(
Guest TaurArian Posted June 29, 2008 Posted June 29, 2008 Re: Error Messages Two articles to consider, one from MS and one from John Barnett which is written in easy to understand language. Error Message: Windows Could Not Start Because of a Computer Disk Hardware Configuration Problem http://support.microsoft.com/kb/314477 How Do I Rectify A Missing or Corrupt Ntoskrnl Error http://xphelpandsupport.mvps.org/how_do_i_rectify_a_missing_or_co1.htm -- TaurArian [MVP] 2005-2008 - Update Services http://taurarian.mvps.org ====================================== How to ask a question: http://support.microsoft.com/kb/555375 Computer Maintenance: Acronis / Diskeeper / Paragon / Raxco "mikamika1" <mikamika1@discussions.microsoft.com> wrote in message news:67E54B53-BD8F-4557-9B0B-45D77CCAD828@microsoft.com... |I am running Windows XP professional (not service pack 2) on my other | computer and when I try to start it up I get this error message: | | Windows could not start because the following file is missing or corrupt: | <Windows root>\system32\ntoskrnl.exe. Please re-install a copy of the above | file. | | Two days before this I had upgraded Adobe 7 to Adobe 8 and then I did an | update for windows. My computer ran faster but then froze up. I had to "force | it off and when I tried to turn it back on, I received the error message. It | won't even allow me into safe mode at this point. | | Can anyone tell me what to do next and how? Please help:(
Guest mikamika1 Posted June 29, 2008 Posted June 29, 2008 Re: Error Messages Thank you very much for your help and I hate to tell you this but it didn't work. My computer is made by PowerSpec and when you use the "Recovery CD" it doesn't go as explained in the two articles you referred me to. When I start the computer with the disks in the drives, System Recovery starts and asks me if I would like to do a destructive free recovery. I select yes and it backs up my data and settings. Then it starts to copy the files. It gets to 58% and reboots. Then I am right back to the same error message. It really looked like it might work at first so thanks again. If you have any other suggestions please let me know "TaurArian" wrote: > Two articles to consider, one from MS and one from John Barnett which is written in easy > to understand language. > > Error Message: Windows Could Not Start Because of a Computer Disk Hardware Configuration > Problem > http://support.microsoft.com/kb/314477 > > How Do I Rectify A Missing or Corrupt Ntoskrnl Error > http://xphelpandsupport.mvps.org/how_do_i_rectify_a_missing_or_co1.htm > > > -- > > TaurArian [MVP] 2005-2008 - Update Services > http://taurarian.mvps.org > ====================================== > How to ask a question: http://support.microsoft.com/kb/555375 > Computer Maintenance: Acronis / Diskeeper / Paragon / Raxco > > > "mikamika1" <mikamika1@discussions.microsoft.com> wrote in message > news:67E54B53-BD8F-4557-9B0B-45D77CCAD828@microsoft.com... > |I am running Windows XP professional (not service pack 2) on my other > | computer and when I try to start it up I get this error message: > | > | Windows could not start because the following file is missing or corrupt: > | <Windows root>\system32\ntoskrnl.exe. Please re-install a copy of the above > | file. > | > | Two days before this I had upgraded Adobe 7 to Adobe 8 and then I did an > | update for windows. My computer ran faster but then froze up. I had to "force > | it off and when I tried to turn it back on, I received the error message. It > | won't even allow me into safe mode at this point. > | > | Can anyone tell me what to do next and how? Please help:( > > >
Guest TaurArian Posted June 29, 2008 Posted June 29, 2008 Re: Error Messages Not without a proper WinXP CD. What you have are recovery disks from the manufacturer. TaurArian [MVP] 2005-2008 - Update Services http://taurarian.mvps.org ====================================== How to ask a question: http://support.microsoft.com/kb/555375 Computer Maintenance: Acronis / Diskeeper / Paragon / Raxco "mikamika1" <mikamika1@discussions.microsoft.com> wrote in message news:0AF69B0D-53B0-446F-88D7-C00AB9B4058D@microsoft.com... | Thank you very much for your help and I hate to tell you this but it didn't | work. My computer is made by PowerSpec and when you use the "Recovery CD" it | doesn't go as explained in the two articles you referred me to. When I start | the computer with the disks in the drives, System Recovery starts and asks me | if I would like to do a destructive free recovery. I select yes and it backs | up my data and settings. Then it starts to copy the files. It gets to 58% and | reboots. Then I am right back to the same error message. It really looked | like it might work at first so thanks again. If you have any other | suggestions please let me know | | "TaurArian" wrote: | | > Two articles to consider, one from MS and one from John Barnett which is written in easy | > to understand language. | > | > Error Message: Windows Could Not Start Because of a Computer Disk Hardware Configuration | > Problem | > http://support.microsoft.com/kb/314477 | > | > How Do I Rectify A Missing or Corrupt Ntoskrnl Error | > http://xphelpandsupport.mvps.org/how_do_i_rectify_a_missing_or_co1.htm | > | > | > -- | > | > TaurArian [MVP] 2005-2008 - Update Services | > http://taurarian.mvps.org | > ====================================== | > How to ask a question: http://support.microsoft.com/kb/555375 | > Computer Maintenance: Acronis / Diskeeper / Paragon / Raxco | > | > | > "mikamika1" <mikamika1@discussions.microsoft.com> wrote in message | > news:67E54B53-BD8F-4557-9B0B-45D77CCAD828@microsoft.com... | > |I am running Windows XP professional (not service pack 2) on my other | > | computer and when I try to start it up I get this error message: | > | | > | Windows could not start because the following file is missing or corrupt: | > | <Windows root>\system32\ntoskrnl.exe. Please re-install a copy of the above | > | file. | > | | > | Two days before this I had upgraded Adobe 7 to Adobe 8 and then I did an | > | update for windows. My computer ran faster but then froze up. I had to "force | > | it off and when I tried to turn it back on, I received the error message. It | > | won't even allow me into safe mode at this point. | > | | > | Can anyone tell me what to do next and how? Please help:( | > | > | >
Guest Gerry Posted June 29, 2008 Posted June 29, 2008 Re: Error Messages Mik You're batting on a sticky wicket. You still might be able to retrieve the situation using the recovery console. If you have not already retrieved your data files and their loss will be important to you then you should do that first. You do not say whether you have a laptop or desktop. Which is it? If a desktop and you have a second desktop you can probably put the drive from the troubled computer in the second computer as a second or slave drive. Alternatively you can treat it as an external drive placing the drive in an enclosure which can be bought for a modest amount. Providing the drive can be read you can copy the data from the problem drive to another safer location. You may be able to copy ntoskrnl.exe from C:\WINDOWS\ServicePackFiles\i386 to C:\WINDOWS\system32 which might solve your boot problem when the drive is put back in the original machine. If the original computer is a laptop the problem is that the drives are the physical dimensions are smaller than the typical desktop. You can still retrieve data in the same sort of way but it is not something I have tried. The principle is that a second computer can often read a drive from another computer if the contents of the disk have not been corrupted. Small computer repair shops are obviously a source of help with this type of problem. This Article about the Recovery Console may be helpful. However, using the Recovery Console to it's full potential does require skills not all of us have. http://forum.aumha.org/viewtopic.php?f=62&t=31844 -- Hope this helps. Gerry ~~~~ FCA Stourport, England Enquire, plan and execute ~~~~~~~~~~~~~~~~~~~ mikamika1 wrote: > Thank you very much for your help and I hate to tell you this but it > didn't work. My computer is made by PowerSpec and when you use the > "Recovery CD" it doesn't go as explained in the two articles you > referred me to. When I start the computer with the disks in the > drives, System Recovery starts and asks me if I would like to do a > destructive free recovery. I select yes and it backs up my data and > settings. Then it starts to copy the files. It gets to 58% and > reboots. Then I am right back to the same error message. It really > looked like it might work at first so thanks again. If you have any > other suggestions please let me know > > "TaurArian" wrote: > >> Two articles to consider, one from MS and one from John Barnett >> which is written in easy to understand language. >> >> Error Message: Windows Could Not Start Because of a Computer Disk >> Hardware Configuration Problem >> http://support.microsoft.com/kb/314477 >> >> How Do I Rectify A Missing or Corrupt Ntoskrnl Error >> http://xphelpandsupport.mvps.org/how_do_i_rectify_a_missing_or_co1.htm >> >> >> -- >> >> TaurArian [MVP] 2005-2008 - Update Services >> http://taurarian.mvps.org >> ====================================== >> How to ask a question: http://support.microsoft.com/kb/555375 >> Computer Maintenance: Acronis / Diskeeper / Paragon / Raxco >> >> >> "mikamika1" <mikamika1@discussions.microsoft.com> wrote in message >> news:67E54B53-BD8F-4557-9B0B-45D77CCAD828@microsoft.com... >>> I am running Windows XP professional (not service pack 2) on my >>> other computer and when I try to start it up I get this error >>> message: >>> >>> Windows could not start because the following file is missing or >>> corrupt: <Windows root>\system32\ntoskrnl.exe. Please re-install a >>> copy of the above file. >>> >>> Two days before this I had upgraded Adobe 7 to Adobe 8 and then I >>> did an update for windows. My computer ran faster but then froze >>> up. I had to "force it off and when I tried to turn it back on, I >>> received the error message. It won't even allow me into safe mode >>> at this point. >>> >>> Can anyone tell me what to do next and how? Please help:(
Guest mikamika1 Posted June 30, 2008 Posted June 30, 2008 Re: Error Messages Thanks Gerry, the information is very helpful. To answer your question, it is a desktop. I do have a second desktop but it is running Windows XP professional service pack 2. The problem desktop is running regular Windows XP professional. Can setting it up as you say possible or do I have to go another route? The info on the problem computer is of great importance to me. If it is possible can you tell me step by step how to do it? I really appreciate all of you help. Mika "Gerry" wrote: > Mik > > You're batting on a sticky wicket. You still might be able to retrieve > the situation using the recovery console. > > If you have not already retrieved your data files and their loss will be > important to you then you should do that first. You do not say whether > you have a laptop or desktop. Which is it? If a desktop and you have a > second desktop you can probably put the drive from the troubled computer > in the second computer as a second or slave drive. Alternatively you can > treat it as an external drive placing the drive in an enclosure which > can be bought for a modest amount. Providing the drive can be read you > can copy the data from the problem drive to another safer location. You > may be able to copy ntoskrnl.exe from C:\WINDOWS\ServicePackFiles\i386 > to C:\WINDOWS\system32 which might solve your boot problem when the > drive is put back in the original machine. > > If the original computer is a laptop the problem is that the drives are > the physical dimensions are smaller than the typical desktop. You can > still retrieve data in the same sort of way but it is not something I > have tried. The principle is that a second computer can often read a > drive from another computer if the contents of the disk have not been > corrupted. Small computer repair shops are obviously a source of help > with this type of problem. > > This Article about the Recovery Console may be helpful. However, using > the Recovery Console to it's full potential does require skills not all > of us have. > http://forum.aumha.org/viewtopic.php?f=62&t=31844 > > -- > > > > Hope this helps. > > Gerry > ~~~~ > FCA > Stourport, England > Enquire, plan and execute > ~~~~~~~~~~~~~~~~~~~ > mikamika1 wrote: > > Thank you very much for your help and I hate to tell you this but it > > didn't work. My computer is made by PowerSpec and when you use the > > "Recovery CD" it doesn't go as explained in the two articles you > > referred me to. When I start the computer with the disks in the > > drives, System Recovery starts and asks me if I would like to do a > > destructive free recovery. I select yes and it backs up my data and > > settings. Then it starts to copy the files. It gets to 58% and > > reboots. Then I am right back to the same error message. It really > > looked like it might work at first so thanks again. If you have any > > other suggestions please let me know > > > > "TaurArian" wrote: > > > >> Two articles to consider, one from MS and one from John Barnett > >> which is written in easy to understand language. > >> > >> Error Message: Windows Could Not Start Because of a Computer Disk > >> Hardware Configuration Problem > >> http://support.microsoft.com/kb/314477 > >> > >> How Do I Rectify A Missing or Corrupt Ntoskrnl Error > >> http://xphelpandsupport.mvps.org/how_do_i_rectify_a_missing_or_co1.htm > >> > >> > >> -- > >> > >> TaurArian [MVP] 2005-2008 - Update Services > >> http://taurarian.mvps.org > >> ====================================== > >> How to ask a question: http://support.microsoft.com/kb/555375 > >> Computer Maintenance: Acronis / Diskeeper / Paragon / Raxco > >> > >> > >> "mikamika1" <mikamika1@discussions.microsoft.com> wrote in message > >> news:67E54B53-BD8F-4557-9B0B-45D77CCAD828@microsoft.com... > >>> I am running Windows XP professional (not service pack 2) on my > >>> other computer and when I try to start it up I get this error > >>> message: > >>> > >>> Windows could not start because the following file is missing or > >>> corrupt: <Windows root>\system32\ntoskrnl.exe. Please re-install a > >>> copy of the above file. > >>> > >>> Two days before this I had upgraded Adobe 7 to Adobe 8 and then I > >>> did an update for windows. My computer ran faster but then froze > >>> up. I had to "force it off and when I tried to turn it back on, I > >>> received the error message. It won't even allow me into safe mode > >>> at this point. > >>> > >>> Can anyone tell me what to do next and how? Please help:( > > >
Guest Gerry Posted June 30, 2008 Posted June 30, 2008 Re: Error Messages Mika The operating systems on the two computers or that they are not the same does not matter. Have you removed or installed a hard drive in a computer before? You have identified your computer as a PowerSpec. What is the model number? For some computers like Dell you can get quite detailed instructions and drawings explaining how to change a hard drive, which this operation in effect becomes. With the PowerSpec model number I can see what is available. What is the make and model of your second desktop computer? -- Hope this helps. Gerry ~~~~ FCA Stourport, England Enquire, plan and execute ~~~~~~~~~~~~~~~~~~~ mikamika1 wrote: > Thanks Gerry, the information is very helpful. To answer your > question, it is a desktop. I do have a second desktop but it is > running Windows XP professional service pack 2. The problem desktop > is running regular Windows XP professional. Can setting it up as you > say possible or do I have to go another route? The info on the > problem computer is of great importance to me. If it is possible can > you tell me step by step how to do it? I really appreciate all of you > help. > > Mika > > "Gerry" wrote: > >> Mik >> >> You're batting on a sticky wicket. You still might be able to >> retrieve the situation using the recovery console. >> >> If you have not already retrieved your data files and their loss >> will be important to you then you should do that first. You do not >> say whether you have a laptop or desktop. Which is it? If a desktop >> and you have a second desktop you can probably put the drive from >> the troubled computer in the second computer as a second or slave >> drive. Alternatively you can treat it as an external drive placing >> the drive in an enclosure which can be bought for a modest amount. >> Providing the drive can be read you can copy the data from the >> problem drive to another safer location. You may be able to copy >> ntoskrnl.exe from C:\WINDOWS\ServicePackFiles\i386 to >> C:\WINDOWS\system32 which might solve your boot problem when the >> drive is put back in the original machine. >> >> If the original computer is a laptop the problem is that the drives >> are the physical dimensions are smaller than the typical desktop. >> You can still retrieve data in the same sort of way but it is not >> something I have tried. The principle is that a second computer can >> often read a drive from another computer if the contents of the disk >> have not been corrupted. Small computer repair shops are obviously a >> source of help with this type of problem. >> >> This Article about the Recovery Console may be helpful. However, >> using the Recovery Console to it's full potential does require >> skills not all of us have. >> http://forum.aumha.org/viewtopic.php?f=62&t=31844 >> >> -- >> >> >> >> Hope this helps. >> >> Gerry >> ~~~~ >> FCA >> Stourport, England >> Enquire, plan and execute >> ~~~~~~~~~~~~~~~~~~~ >> mikamika1 wrote: >>> Thank you very much for your help and I hate to tell you this but it >>> didn't work. My computer is made by PowerSpec and when you use the >>> "Recovery CD" it doesn't go as explained in the two articles you >>> referred me to. When I start the computer with the disks in the >>> drives, System Recovery starts and asks me if I would like to do a >>> destructive free recovery. I select yes and it backs up my data and >>> settings. Then it starts to copy the files. It gets to 58% and >>> reboots. Then I am right back to the same error message. It really >>> looked like it might work at first so thanks again. If you have any >>> other suggestions please let me know >>> >>> "TaurArian" wrote: >>> >>>> Two articles to consider, one from MS and one from John Barnett >>>> which is written in easy to understand language. >>>> >>>> Error Message: Windows Could Not Start Because of a Computer Disk >>>> Hardware Configuration Problem >>>> http://support.microsoft.com/kb/314477 >>>> >>>> How Do I Rectify A Missing or Corrupt Ntoskrnl Error >>>> http://xphelpandsupport.mvps.org/how_do_i_rectify_a_missing_or_co1.htm >>>> >>>> >>>> -- >>>> >>>> TaurArian [MVP] 2005-2008 - Update Services >>>> http://taurarian.mvps.org >>>> ====================================== >>>> How to ask a question: http://support.microsoft.com/kb/555375 >>>> Computer Maintenance: Acronis / Diskeeper / Paragon / Raxco >>>> >>>> >>>> "mikamika1" <mikamika1@discussions.microsoft.com> wrote in message >>>> news:67E54B53-BD8F-4557-9B0B-45D77CCAD828@microsoft.com... >>>>> I am running Windows XP professional (not service pack 2) on my >>>>> other computer and when I try to start it up I get this error >>>>> message: >>>>> >>>>> Windows could not start because the following file is missing or >>>>> corrupt: <Windows root>\system32\ntoskrnl.exe. Please re-install a >>>>> copy of the above file. >>>>> >>>>> Two days before this I had upgraded Adobe 7 to Adobe 8 and then I >>>>> did an update for windows. My computer ran faster but then froze >>>>> up. I had to "force it off and when I tried to turn it back on, I >>>>> received the error message. It won't even allow me into safe mode >>>>> at this point. >>>>> >>>>> Can anyone tell me what to do next and how? Please help:(
Guest mikamika1 Posted June 30, 2008 Posted June 30, 2008 Re: Error Messages Hi Gerry, I have never removed or installed a hard drive before. I have only added memory to my former bosses computer but I am pretty good at following directions. The model number for the PowerSpec is 8750 Build 1.0. The second computer was a custom build and I cannot locate any type of model number at all. The gentleman that built it dissapeared a few months after building it so I am unable to get any info that way. Thank you so much for taking the time out to help me with this. Mika "Gerry" wrote: > Mika > > The operating systems on the two computers or that they are not the same > does not matter. Have you removed or installed a hard drive in a > computer before? > > You have identified your computer as a PowerSpec. What is the model > number? For some computers like Dell you can get quite detailed > instructions and drawings explaining how to change a hard drive, which > this operation in effect becomes. With the PowerSpec model number I can > see what is available. What is the make and model of your second desktop > computer? > > -- > > > > Hope this helps. > > Gerry > ~~~~ > FCA > Stourport, England > Enquire, plan and execute > ~~~~~~~~~~~~~~~~~~~ > > > mikamika1 wrote: > > Thanks Gerry, the information is very helpful. To answer your > > question, it is a desktop. I do have a second desktop but it is > > running Windows XP professional service pack 2. The problem desktop > > is running regular Windows XP professional. Can setting it up as you > > say possible or do I have to go another route? The info on the > > problem computer is of great importance to me. If it is possible can > > you tell me step by step how to do it? I really appreciate all of you > > help. > > > > Mika > > > > "Gerry" wrote: > > > >> Mik > >> > >> You're batting on a sticky wicket. You still might be able to > >> retrieve the situation using the recovery console. > >> > >> If you have not already retrieved your data files and their loss > >> will be important to you then you should do that first. You do not > >> say whether you have a laptop or desktop. Which is it? If a desktop > >> and you have a second desktop you can probably put the drive from > >> the troubled computer in the second computer as a second or slave > >> drive. Alternatively you can treat it as an external drive placing > >> the drive in an enclosure which can be bought for a modest amount. > >> Providing the drive can be read you can copy the data from the > >> problem drive to another safer location. You may be able to copy > >> ntoskrnl.exe from C:\WINDOWS\ServicePackFiles\i386 to > >> C:\WINDOWS\system32 which might solve your boot problem when the > >> drive is put back in the original machine. > >> > >> If the original computer is a laptop the problem is that the drives > >> are the physical dimensions are smaller than the typical desktop. > >> You can still retrieve data in the same sort of way but it is not > >> something I have tried. The principle is that a second computer can > >> often read a drive from another computer if the contents of the disk > >> have not been corrupted. Small computer repair shops are obviously a > >> source of help with this type of problem. > >> > >> This Article about the Recovery Console may be helpful. However, > >> using the Recovery Console to it's full potential does require > >> skills not all of us have. > >> http://forum.aumha.org/viewtopic.php?f=62&t=31844 > >> > >> -- > >> > >> > >> > >> Hope this helps. > >> > >> Gerry > >> ~~~~ > >> FCA > >> Stourport, England > >> Enquire, plan and execute > >> ~~~~~~~~~~~~~~~~~~~ > >> mikamika1 wrote: > >>> Thank you very much for your help and I hate to tell you this but it > >>> didn't work. My computer is made by PowerSpec and when you use the > >>> "Recovery CD" it doesn't go as explained in the two articles you > >>> referred me to. When I start the computer with the disks in the > >>> drives, System Recovery starts and asks me if I would like to do a > >>> destructive free recovery. I select yes and it backs up my data and > >>> settings. Then it starts to copy the files. It gets to 58% and > >>> reboots. Then I am right back to the same error message. It really > >>> looked like it might work at first so thanks again. If you have any > >>> other suggestions please let me know > >>> > >>> "TaurArian" wrote: > >>> > >>>> Two articles to consider, one from MS and one from John Barnett > >>>> which is written in easy to understand language. > >>>> > >>>> Error Message: Windows Could Not Start Because of a Computer Disk > >>>> Hardware Configuration Problem > >>>> http://support.microsoft.com/kb/314477 > >>>> > >>>> How Do I Rectify A Missing or Corrupt Ntoskrnl Error > >>>> http://xphelpandsupport.mvps.org/how_do_i_rectify_a_missing_or_co1.htm > >>>> > >>>> > >>>> -- > >>>> > >>>> TaurArian [MVP] 2005-2008 - Update Services > >>>> http://taurarian.mvps.org > >>>> ====================================== > >>>> How to ask a question: http://support.microsoft.com/kb/555375 > >>>> Computer Maintenance: Acronis / Diskeeper / Paragon / Raxco > >>>> > >>>> > >>>> "mikamika1" <mikamika1@discussions.microsoft.com> wrote in message > >>>> news:67E54B53-BD8F-4557-9B0B-45D77CCAD828@microsoft.com... > >>>>> I am running Windows XP professional (not service pack 2) on my > >>>>> other computer and when I try to start it up I get this error > >>>>> message: > >>>>> > >>>>> Windows could not start because the following file is missing or > >>>>> corrupt: <Windows root>\system32\ntoskrnl.exe. Please re-install a > >>>>> copy of the above file. > >>>>> > >>>>> Two days before this I had upgraded Adobe 7 to Adobe 8 and then I > >>>>> did an update for windows. My computer ran faster but then froze > >>>>> up. I had to "force it off and when I tried to turn it back on, I > >>>>> received the error message. It won't even allow me into safe mode > >>>>> at this point. > >>>>> > >>>>> Can anyone tell me what to do next and how? Please help:( > > >
Guest mikamika1 Posted July 3, 2008 Posted July 3, 2008 Re: Error Messages Hi TaurArian, I spoke to the Tech Guys at Micro Center (where I bought the computer). They say that the Emergency Recovery CD has the Windows XP info in it and that the fact that it reboots after loading only 58% of the files indicates that there may be a hardware problem. Does this make sense to you or are they trying to make some money by getting me in there to service the "hardware"? I took another computer in to have it seviced by a professional(Fry's electronics not MicroCenter) and all they did was erase everything on the hard drive. I am trying to avoid this because I have very importat info on this computer and it has been a while since I have backed it up. Do you have any other suggestions? Mika "TaurArian" wrote: > Not without a proper WinXP CD. What you have are recovery disks from the manufacturer. > > TaurArian [MVP] 2005-2008 - Update Services > http://taurarian.mvps.org > ====================================== > How to ask a question: http://support.microsoft.com/kb/555375 > Computer Maintenance: Acronis / Diskeeper / Paragon / Raxco > > > "mikamika1" <mikamika1@discussions.microsoft.com> wrote in message > news:0AF69B0D-53B0-446F-88D7-C00AB9B4058D@microsoft.com... > | Thank you very much for your help and I hate to tell you this but it didn't > | work. My computer is made by PowerSpec and when you use the "Recovery CD" it > | doesn't go as explained in the two articles you referred me to. When I start > | the computer with the disks in the drives, System Recovery starts and asks me > | if I would like to do a destructive free recovery. I select yes and it backs > | up my data and settings. Then it starts to copy the files. It gets to 58% and > | reboots. Then I am right back to the same error message. It really looked > | like it might work at first so thanks again. If you have any other > | suggestions please let me know > | > | "TaurArian" wrote: > | > | > Two articles to consider, one from MS and one from John Barnett which is written in > easy > | > to understand language. > | > > | > Error Message: Windows Could Not Start Because of a Computer Disk Hardware > Configuration > | > Problem > | > http://support.microsoft.com/kb/314477 > | > > | > How Do I Rectify A Missing or Corrupt Ntoskrnl Error > | > http://xphelpandsupport.mvps.org/how_do_i_rectify_a_missing_or_co1.htm > | > > | > > | > -- > | > > | > TaurArian [MVP] 2005-2008 - Update Services > | > http://taurarian.mvps.org > | > ====================================== > | > How to ask a question: http://support.microsoft.com/kb/555375 > | > Computer Maintenance: Acronis / Diskeeper / Paragon / Raxco > | > > | > > | > "mikamika1" <mikamika1@discussions.microsoft.com> wrote in message > | > news:67E54B53-BD8F-4557-9B0B-45D77CCAD828@microsoft.com... > | > |I am running Windows XP professional (not service pack 2) on my other > | > | computer and when I try to start it up I get this error message: > | > | > | > | Windows could not start because the following file is missing or corrupt: > | > | <Windows root>\system32\ntoskrnl.exe. Please re-install a copy of the above > | > | file. > | > | > | > | Two days before this I had upgraded Adobe 7 to Adobe 8 and then I did an > | > | update for windows. My computer ran faster but then froze up. I had to "force > | > | it off and when I tried to turn it back on, I received the error message. It > | > | won't even allow me into safe mode at this point. > | > | > | > | Can anyone tell me what to do next and how? Please help:( > | > > | > > | > > > >
Guest TaurArian Posted July 3, 2008 Posted July 3, 2008 Re: Error Messages Hi there, it's a possibility that there could be a hardware problem but like you I would only be guessing. Are they saying they will replace the hard drive or just erase the hard drive? Because you've only got a recovery disk this makes it difficult. Why not post in the hardware newsgroup and get an opinion there. Windows XP Hardware http://www.microsoft.com/windowsxp/expertzone/newsgroups/reader.mspx?dg=microsoft.public.windowsxp.hardware -- TaurArian [MVP] 2005-2009 - Update Services http://taurarian.mvps.org ====================================== How to ask a question: http://support.microsoft.com/kb/555375 Computer Maintenance: Acronis / Diskeeper / Paragon / Raxco "mikamika1" <mikamika1@discussions.microsoft.com> wrote in message news:693C6FB2-8012-436E-A3AA-6247611DCBF7@microsoft.com... | Hi TaurArian, | | I spoke to the Tech Guys at Micro Center (where I bought the computer). They | say that the Emergency Recovery CD has the Windows XP info in it and that the | fact that it reboots after loading only 58% of the files indicates that there | may be a hardware problem. Does this make sense to you or are they trying to | make some money by getting me in there to service the "hardware"? I took | another computer in to have it seviced by a professional(Fry's electronics | not MicroCenter) and all they did was erase everything on the hard drive. I | am trying to avoid this because I have very importat info on this computer | and it has been a while since I have backed it up. Do you have any other | suggestions? | | Mika | | | "TaurArian" wrote: | | > Not without a proper WinXP CD. What you have are recovery disks from the manufacturer. | > | > TaurArian [MVP] 2005-2008 - Update Services | > http://taurarian.mvps.org | > ====================================== | > How to ask a question: http://support.microsoft.com/kb/555375 | > Computer Maintenance: Acronis / Diskeeper / Paragon / Raxco | > | > | > "mikamika1" <mikamika1@discussions.microsoft.com> wrote in message | > news:0AF69B0D-53B0-446F-88D7-C00AB9B4058D@microsoft.com... | > | Thank you very much for your help and I hate to tell you this but it didn't | > | work. My computer is made by PowerSpec and when you use the "Recovery CD" it | > | doesn't go as explained in the two articles you referred me to. When I start | > | the computer with the disks in the drives, System Recovery starts and asks me | > | if I would like to do a destructive free recovery. I select yes and it backs | > | up my data and settings. Then it starts to copy the files. It gets to 58% and | > | reboots. Then I am right back to the same error message. It really looked | > | like it might work at first so thanks again. If you have any other | > | suggestions please let me know | > | | > | "TaurArian" wrote: | > | | > | > Two articles to consider, one from MS and one from John Barnett which is written in | > easy | > | > to understand language. | > | > | > | > Error Message: Windows Could Not Start Because of a Computer Disk Hardware | > Configuration | > | > Problem | > | > http://support.microsoft.com/kb/314477 | > | > | > | > How Do I Rectify A Missing or Corrupt Ntoskrnl Error | > | > http://xphelpandsupport.mvps.org/how_do_i_rectify_a_missing_or_co1.htm | > | > | > | > | > | > -- | > | > | > | > TaurArian [MVP] 2005-2008 - Update Services | > | > http://taurarian.mvps.org | > | > ====================================== | > | > How to ask a question: http://support.microsoft.com/kb/555375 | > | > Computer Maintenance: Acronis / Diskeeper / Paragon / Raxco | > | > | > | > | > | > "mikamika1" <mikamika1@discussions.microsoft.com> wrote in message | > | > news:67E54B53-BD8F-4557-9B0B-45D77CCAD828@microsoft.com... | > | > |I am running Windows XP professional (not service pack 2) on my other | > | > | computer and when I try to start it up I get this error message: | > | > | | > | > | Windows could not start because the following file is missing or corrupt: | > | > | <Windows root>\system32\ntoskrnl.exe. Please re-install a copy of the above | > | > | file. | > | > | | > | > | Two days before this I had upgraded Adobe 7 to Adobe 8 and then I did an | > | > | update for windows. My computer ran faster but then froze up. I had to "force | > | > | it off and when I tried to turn it back on, I received the error message. It | > | > | won't even allow me into safe mode at this point. | > | > | | > | > | Can anyone tell me what to do next and how? Please help:( | > | > | > | > | > | > | > | > | >
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