"Sync Services.exe" Appliation error when shutting down pc

[Guest computerchallengedcc]

Recently installed Maxtor OneTouch 4 Mini external drive. Comes with

software. Googled & found this: "The process SyncServices or Sync Windows

Services belongs to the software Maxtor OneTouch III or Maxtor Manager by

Seagate Technology LLC."

Never having used an external hard connected to USB ports, I didn't know

anything about having to use the "Safely Remove Hardware" & simply unplugged

the drive. Ever since, I am getting this error when shutting down my pc.

"The instruction at 0X0012e614 refernced memory at 0x00001310 The memory

could not be read. Click OK to terminate the program or click on cancel to

debug the program. Upper left of the error message says," Sync Services.exe

Appliccation error.

 

I have tried to really hard to troubleshoot at the Seagate website, & have

not found this particular error anywhere. I did try to see if it would be

possible to uninstall the software program through Add/Remove safely, and

found that Seagate says 'remnants' could/would remain. ( *see insert info

from Seagate) I am a pc novice in this whole area, do not understand the

inner workings of windows,etc.

i don't know what to do, and am so afraid if this continues something really

bad can happen to my pc. It was suggested by someone with just abit more

knowledge that I end the process for this Sync Services.exe in the Task

Manager before shutting down my pc... I do not clearly understand why tho-

and when I was going to do that I saw in the Task Manager where it was listed

with User name of 'System' when I clicked on 'end process' a warning came up

from there that sounded very ominous so I did not end it in Task Mgr. When

the pc shut down, the error message flashes for a secon, then pc shut down.

I have tried to give you as much information as possible to help me.

PLEASE, I cannot risk anything happening to my pc, I don't know if I can or

should, try to uninstall, if that will fix things, or not. Please try to

help me. Thank you. Carole

*

Maxtor software will provide an uninstallation option from within the

Control Panel | Add/Remove Programs.

 

As with any software package, the uninstallation of software can still leave

remnants of the package such as folders containing configuration files or

registry entries after the uninstallation procedure. These files and settings

are usually benign and will cause no conflict, however if there is any

question about them causing compatibility problems with other programs or

drivers you can remove them using the following procedures.

 

Answer

 

OneTouch drivers:

 

OneTouch drivers will normally remain on the system after uninstallation in

case you want to reconnect the device. This is normal for most Windows

drivers.

• Choose Start | Search | For files or folders...

• Enter mxo* in the search field parameter. Make sure to use the * as a

"wildcard". Set this to search your entire boot volume, usually C:\

• Delete the files beginning with "mxo" - these are Maxtor OneTouch drivers.

• Reboot the computer.

 

Maxblast:

 

Use Add/Remove Programs to remove Maxblast. No folders or settings will be

left behind.

 

Retrospect

• Use Add/Remove Programs to remove Retrospect, all/any versions.

• Choose Start | Search | For files or folders...

• Enter Retro* in the search field parameter. Set this to search your

entire boot volume, usually C:\

• Delete "Retrospect" and/or "RetroExp" folders.

 

Maxtor Quickstart

• Use Add/Remove Programs to remove Maxtor Quickstart.

• Choose Start | Search | For files or folders...

• Enter Maxtor Quick Start in the search field parameter. Set this to

search your entire boot volume, usually C:\

• Delete any folders named "Maxtor Quick Start"

 

Maxtor Shared Storage Log Files

 

There will be log files saved in C:\Documents and Settings\All

Users\Application Data\Maxtor\

To remove these, simply delete the \Maxtor\ folder. No uninstallation

procedure is necessary.

 

Registry

 

Note: Maxtor provides no support for modifying the registry. Do so at your

own risk and only if you have a backed up copy of your registry. It is not

necessary to remove Maxtor entries from the registry, however to do so please

consult your Windows documentation or Microsoft's website at

http://www.microsoft.com

 

The following search keywords will find registry values that have been

entered by Maxtor software.

maxtor

maxblast

onetouch

quickstart