Installing Quicken 2008 after Quicken 2005

[Guest Rascal]

I have already invested in 5 rounds of email question/response w/ Intuit on

this - they have given up and have sent me to their phone support line. So, I

know that I am doomed to suffer an intermitable amount of time on the phone

with them. But before I submit to that, I was hoping to get some

insight/ideas on how to diagnose my problem from folks on this site.

 

My issue is that, after several years of using a number of versions of

Quicken - up to Quicken 2005 - they are now forcing me to upgrade to 2008 or

lose the ability to download data from financial institutions. I'm ok with

that - but the problem is that Q2008 won't install and I am quite anxious

about losing 15 years of data that is sitting in a proprietary file (it is

backed up of course...)

 

The symptom after trying many, many different things is always the same. the

setup program starts, I see files being extracted, there is a pause for a few

seconds and then I get the 'Microsoft has encountered an error and needs to

close' message.

 

I've tried all these things below, all with the same result:

- install 2008

- uninstall 2005 and install 2008

- run quicken cleanup program (I'm not convinced that it downloaded properly

or ran properly) and install 2008

- run quicken cleanup program and Microsoft Installer Clean Up Utility

(Quicken does not show up as a choice in selecting what to clean up) and

install 2008

- change name of quicken qw.exe to something else - this was a no-go as

there are no quicken files to change - I see messages that extracting but I

don't see any place that they have extracted to - the file is not found on a

file search

- install 2008 from a newly created account on the pc.

 

Does anyone have any ideas on what is going on or at least something that I

can do to further diagnose the problem?

 

as always, thanks in advance for you consideration

[Guest Kos]

Re: Installing Quicken 2008 after Quicken 2005

 

On Sun, 29 Jun 2008 09:45:01 -0700, Rascal

<Rascal@discussions.microsoft.com> wrote:

>I have already invested in 5 rounds of email question/response w/ Intuit on

>this - they have given up and have sent me to their phone support line. So, I

>know that I am doomed to suffer an intermitable amount of time on the phone

>with them. But before I submit to that, I was hoping to get some

>insight/ideas on how to diagnose my problem from folks on this site.

>

>My issue is that, after several years of using a number of versions of

>Quicken - up to Quicken 2005 - they are now forcing me to upgrade to 2008 or

>lose the ability to download data from financial institutions. I'm ok with

>that - but the problem is that Q2008 won't install and I am quite anxious

>about losing 15 years of data that is sitting in a proprietary file (it is

>backed up of course...)

>

>The symptom after trying many, many different things is always the same. the

>setup program starts, I see files being extracted, there is a pause for a few

>seconds and then I get the 'Microsoft has encountered an error and needs to

>close' message.

>

>I've tried all these things below, all with the same result:

>- install 2008

>- uninstall 2005 and install 2008

>- run quicken cleanup program (I'm not convinced that it downloaded properly

>or ran properly) and install 2008

>- run quicken cleanup program and Microsoft Installer Clean Up Utility

>(Quicken does not show up as a choice in selecting what to clean up) and

>install 2008

>- change name of quicken qw.exe to something else - this was a no-go as

>there are no quicken files to change - I see messages that extracting but I

>don't see any place that they have extracted to - the file is not found on a

>file search

>- install 2008 from a newly created account on the pc.

>

>Does anyone have any ideas on what is going on or at least something that I

>can do to further diagnose the problem?

>

>as always, thanks in advance for you consideration

 

I just upgraded from 2006 to quicken 2008 and had to use the

clean-up tool from the quicken site. Look for "qcleanui.exe" and try

that. Make sure you select all previous versions of quicken to remove.

[Guest Elmo]

Re: Installing Quicken 2008 after Quicken 2005

 

Rascal wrote:

> I have already invested in 5 rounds of email question/response w/ Intuit on

> this - they have given up and have sent me to their phone support line. So, I

> know that I am doomed to suffer an intermitable amount of time on the phone

> with them. But before I submit to that, I was hoping to get some

> insight/ideas on how to diagnose my problem from folks on this site.

>

> My issue is that, after several years of using a number of versions of

> Quicken - up to Quicken 2005 - they are now forcing me to upgrade to 2008 or

> lose the ability to download data from financial institutions. I'm ok with

> that - but the problem is that Q2008 won't install and I am quite anxious

> about losing 15 years of data that is sitting in a proprietary file (it is

> backed up of course...)

>

> The symptom after trying many, many different things is always the same. the

> setup program starts, I see files being extracted, there is a pause for a few

> seconds and then I get the 'Microsoft has encountered an error and needs to

> close' message.

>

> I've tried all these things below, all with the same result:

> - install 2008

> - uninstall 2005 and install 2008

> - run quicken cleanup program (I'm not convinced that it downloaded properly

> or ran properly) and install 2008

> - run quicken cleanup program and Microsoft Installer Clean Up Utility

> (Quicken does not show up as a choice in selecting what to clean up) and

> install 2008

> - change name of quicken qw.exe to something else - this was a no-go as

> there are no quicken files to change - I see messages that extracting but I

> don't see any place that they have extracted to - the file is not found on a

> file search

> - install 2008 from a newly created account on the pc.

>

> Does anyone have any ideas on what is going on or at least something that I

> can do to further diagnose the problem?

>

> as always, thanks in advance for you consideration

 

Just a thought: Click Start, Run, type SFC /SCANNOW, click OK. If any

files are damaged or missing, they'll be replaced. You may need to

reboot afterwards so damaged files will be replaced.

 

--

Joe =o)

[Guest sgopus]

RE: Installing Quicken 2008 after Quicken 2005

 

I have quicken 2007 and have no problems with connecting to various financial

institutions, I have no idea what your talking about by (being forced to

upgrade)?

 

 

"Rascal" wrote:

> I have already invested in 5 rounds of email question/response w/ Intuit on

> this - they have given up and have sent me to their phone support line. So, I

> know that I am doomed to suffer an intermitable amount of time on the phone

> with them. But before I submit to that, I was hoping to get some

> insight/ideas on how to diagnose my problem from folks on this site.

>

> My issue is that, after several years of using a number of versions of

> Quicken - up to Quicken 2005 - they are now forcing me to upgrade to 2008 or

> lose the ability to download data from financial institutions. I'm ok with

> that - but the problem is that Q2008 won't install and I am quite anxious

> about losing 15 years of data that is sitting in a proprietary file (it is

> backed up of course...)

>

> The symptom after trying many, many different things is always the same. the

> setup program starts, I see files being extracted, there is a pause for a few

> seconds and then I get the 'Microsoft has encountered an error and needs to

> close' message.

>

> I've tried all these things below, all with the same result:

> - install 2008

> - uninstall 2005 and install 2008

> - run quicken cleanup program (I'm not convinced that it downloaded properly

> or ran properly) and install 2008

> - run quicken cleanup program and Microsoft Installer Clean Up Utility

> (Quicken does not show up as a choice in selecting what to clean up) and

> install 2008

> - change name of quicken qw.exe to something else - this was a no-go as

> there are no quicken files to change - I see messages that extracting but I

> don't see any place that they have extracted to - the file is not found on a

> file search

> - install 2008 from a newly created account on the pc.

>

> Does anyone have any ideas on what is going on or at least something that I

> can do to further diagnose the problem?

>

> as always, thanks in advance for you consideration

[Guest Rascal]

RE: Installing Quicken 2008 after Quicken 2005

 

Apparently Intuit will only support (including maintaining the ability to

download data from financial institutions) prior versions for 3 years - and

time is up for Quicken 2005. I was well informed of this fact. Upgrade or you

are on your own. You have a few years to go...

 

"sgopus" wrote:

> I have quicken 2007 and have no problems with connecting to various financial

> institutions, I have no idea what your talking about by (being forced to

> upgrade)?

>

>

> "Rascal" wrote:

>

> > I have already invested in 5 rounds of email question/response w/ Intuit on

> > this - they have given up and have sent me to their phone support line. So, I

> > know that I am doomed to suffer an intermitable amount of time on the phone

> > with them. But before I submit to that, I was hoping to get some

> > insight/ideas on how to diagnose my problem from folks on this site.

> >

> > My issue is that, after several years of using a number of versions of

> > Quicken - up to Quicken 2005 - they are now forcing me to upgrade to 2008 or

> > lose the ability to download data from financial institutions. I'm ok with

> > that - but the problem is that Q2008 won't install and I am quite anxious

> > about losing 15 years of data that is sitting in a proprietary file (it is

> > backed up of course...)

> >

> > The symptom after trying many, many different things is always the same. the

> > setup program starts, I see files being extracted, there is a pause for a few

> > seconds and then I get the 'Microsoft has encountered an error and needs to

> > close' message.

> >

> > I've tried all these things below, all with the same result:

> > - install 2008

> > - uninstall 2005 and install 2008

> > - run quicken cleanup program (I'm not convinced that it downloaded properly

> > or ran properly) and install 2008

> > - run quicken cleanup program and Microsoft Installer Clean Up Utility

> > (Quicken does not show up as a choice in selecting what to clean up) and

> > install 2008

> > - change name of quicken qw.exe to something else - this was a no-go as

> > there are no quicken files to change - I see messages that extracting but I

> > don't see any place that they have extracted to - the file is not found on a

> > file search

> > - install 2008 from a newly created account on the pc.

> >

> > Does anyone have any ideas on what is going on or at least something that I

> > can do to further diagnose the problem?

> >

> > as always, thanks in advance for you consideration

[Guest Rascal]

Re: Installing Quicken 2008 after Quicken 2005

 

 

 

"Kos" wrote:

> On Sun, 29 Jun 2008 09:45:01 -0700, Rascal

> <Rascal@discussions.microsoft.com> wrote:

>

> >I have already invested in 5 rounds of email question/response w/ Intuit on

> >this - they have given up and have sent me to their phone support line. So, I

> >know that I am doomed to suffer an intermitable amount of time on the phone

> >with them. But before I submit to that, I was hoping to get some

> >insight/ideas on how to diagnose my problem from folks on this site.

> >

> >My issue is that, after several years of using a number of versions of

> >Quicken - up to Quicken 2005 - they are now forcing me to upgrade to 2008 or

> >lose the ability to download data from financial institutions. I'm ok with

> >that - but the problem is that Q2008 won't install and I am quite anxious

> >about losing 15 years of data that is sitting in a proprietary file (it is

> >backed up of course...)

> >

> >The symptom after trying many, many different things is always the same. the

> >setup program starts, I see files being extracted, there is a pause for a few

> >seconds and then I get the 'Microsoft has encountered an error and needs to

> >close' message.

> >

> >I've tried all these things below, all with the same result:

> >- install 2008

> >- uninstall 2005 and install 2008

> >- run quicken cleanup program (I'm not convinced that it downloaded properly

> >or ran properly) and install 2008

> >- run quicken cleanup program and Microsoft Installer Clean Up Utility

> >(Quicken does not show up as a choice in selecting what to clean up) and

> >install 2008

> >- change name of quicken qw.exe to something else - this was a no-go as

> >there are no quicken files to change - I see messages that extracting but I

> >don't see any place that they have extracted to - the file is not found on a

> >file search

> >- install 2008 from a newly created account on the pc.

> >

> >Does anyone have any ideas on what is going on or at least something that I

> >can do to further diagnose the problem?

> >

> >as always, thanks in advance for you consideration

>

> I just upgraded from 2006 to quicken 2008 and had to use the

> clean-up tool from the quicken site. Look for "qcleanui.exe" and try

> that. Make sure you select all previous versions of quicken to remove.

>

 

I do think that this is the root of my problem - the version of qcleanui.exe

did not download cleanly and I ran it but I do not believe that it executed

properly. So I'm hoping to get some other info on how to diagnose the problem.

[Guest Lil' Dave]

Re: Installing Quicken 2008 after Quicken 2005

 

"Rascal" <Rascal@discussions.microsoft.com> wrote in message

news:428DBA3F-28E1-4E9F-A61B-D85AC58C4B36@microsoft.com...

>I have already invested in 5 rounds of email question/response w/ Intuit on

> this - they have given up and have sent me to their phone support line.

> So, I

> know that I am doomed to suffer an intermitable amount of time on the

> phone

> with them. But before I submit to that, I was hoping to get some

> insight/ideas on how to diagnose my problem from folks on this site.

>

> My issue is that, after several years of using a number of versions of

> Quicken - up to Quicken 2005 - they are now forcing me to upgrade to 2008

> or

> lose the ability to download data from financial institutions. I'm ok with

> that - but the problem is that Q2008 won't install and I am quite anxious

> about losing 15 years of data that is sitting in a proprietary file (it is

> backed up of course...)

>

> The symptom after trying many, many different things is always the same.

> the

> setup program starts, I see files being extracted, there is a pause for a

> few

> seconds and then I get the 'Microsoft has encountered an error and needs

> to

> close' message.

>

> I've tried all these things below, all with the same result:

> - install 2008

> - uninstall 2005 and install 2008

> - run quicken cleanup program (I'm not convinced that it downloaded

> properly

> or ran properly) and install 2008

> - run quicken cleanup program and Microsoft Installer Clean Up Utility

> (Quicken does not show up as a choice in selecting what to clean up) and

> install 2008

> - change name of quicken qw.exe to something else - this was a no-go as

> there are no quicken files to change - I see messages that extracting but

> I

> don't see any place that they have extracted to - the file is not found on

> a

> file search

> - install 2008 from a newly created account on the pc.

>

> Does anyone have any ideas on what is going on or at least something that

> I

> can do to further diagnose the problem?

>

> as always, thanks in advance for you consideration

 

My own choice, I don't like upgrades, or, installing newer versions over

older ones. In the past, I backed up (as usual) the default quicken data

selection to 3 different type removable media. Uninstalled Quicken, then,

removed any remnants I could find, rebooted, and installed the newer

version. Then, restored from the backup. If you have any archived quicken

data saved year to year, don't lose that either.

 

As usual, keep an image copy of your windows partition as insurance.

--

Dave

 

We have a right to choose.

Choices have consequences,

for both self, and others.

You probably considered yourself.

[Guest Leythos]

Re: Installing Quicken 2008 after Quicken 2005

 

In article <428DBA3F-28E1-4E9F-A61B-D85AC58C4B36@microsoft.com>,

Rascal@discussions.microsoft.com says...

> My issue is that, after several years of using a number of versions of

> Quicken - up to Quicken 2005 - they are now forcing me to upgrade to 2008 or

> lose the ability to download data from financial institutions. I'm ok with

> that - but the problem is that Q2008 won't install and I am quite anxious

> about losing 15 years of data that is sitting in a proprietary file (it is

> backed up of course...)

>

> The symptom after trying many, many different things is always the same. the

> setup program starts, I see files being extracted, there is a pause for a few

> seconds and then I get the 'Microsoft has encountered an error and needs to

> close' message.

 

I migrated from Q2002, 2004 and 2005 to Q2008 on the same machine

without any issues. Most accounting firms have 2002 through 2008

installed in different directories on the SAME computer with their data

in different folders based on version.

 

I lost my 2002 disk and needed to reinstall, 2008 was painless.

 

I suggest that you've got a problem with your computer, some basic

windows systems/config.

 

Try installing it on a different PC, a clean PC, and them copy your data

to that machine and then migrate to 2008.

 

--

- Igitur qui desiderat pacem, praeparet bellum.

- Calling an illegal alien an "undocumented worker" is like calling a

drug dealer an "unlicensed pharmacist"

spam999free@rrohio.com (remove 999 for proper email address)

[Guest Lem]

Re: Installing Quicken 2008 after Quicken 2005

 

Rascal wrote:

> I have already invested in 5 rounds of email question/response w/ Intuit on

> this - they have given up and have sent me to their phone support line. So, I

> know that I am doomed to suffer an intermitable amount of time on the phone

> with them. But before I submit to that, I was hoping to get some

> insight/ideas on how to diagnose my problem from folks on this site.

>

> My issue is that, after several years of using a number of versions of

> Quicken - up to Quicken 2005 - they are now forcing me to upgrade to 2008 or

> lose the ability to download data from financial institutions. I'm ok with

> that - but the problem is that Q2008 won't install and I am quite anxious

> about losing 15 years of data that is sitting in a proprietary file (it is

> backed up of course...)

>

> The symptom after trying many, many different things is always the same. the

> setup program starts, I see files being extracted, there is a pause for a few

> seconds and then I get the 'Microsoft has encountered an error and needs to

> close' message.

>

> I've tried all these things below, all with the same result:

> - install 2008

> - uninstall 2005 and install 2008

> - run quicken cleanup program (I'm not convinced that it downloaded properly

> or ran properly) and install 2008

> - run quicken cleanup program and Microsoft Installer Clean Up Utility

> (Quicken does not show up as a choice in selecting what to clean up) and

> install 2008

> - change name of quicken qw.exe to something else - this was a no-go as

> there are no quicken files to change - I see messages that extracting but I

> don't see any place that they have extracted to - the file is not found on a

> file search

> - install 2008 from a newly created account on the pc.

>

> Does anyone have any ideas on what is going on or at least something that I

> can do to further diagnose the problem?

>

> as always, thanks in advance for you consideration

 

You repeatedly say that you think you had a problem downloading and

running the Quicken cleanup tool. Have you tried downloading it again?

Did you notice that in its inscrutable wisdom, Intuit requires you to

download *two* separate exe files to run this "tool"?

 

See:

https://quicken.custhelp.com/cgi-bin/quicken.cfg/php/enduser/std_adp.php?p_faqid=4108&p_sid=YuBLmB7j&p_lva=5727#

 

Same as above long link: http://tinyurl.com/6hmqd8

 

As an alternative to Intuit's email or phone support, try the Quicken

forums - http://www.quickencommunity.com/index.html

 

 

--

Lem -- MS-MVP

 

To the moon and back with 2K words of RAM and 36K words of ROM.

http://en.wikipedia.org/wiki/Apollo_Guidance_Computer

http://history.nasa.gov/afj/compessay.htm

[Guest Twayne]

Re: Installing Quicken 2008 after Quicken 2005

 

> "Kos" wrote:

>

>> On Sun, 29 Jun 2008 09:45:01 -0700, Rascal

>> <Rascal@discussions.microsoft.com> wrote:

>>

>>> I have already invested in 5 rounds of email question/response w/

>>> Intuit on this - they have given up and have sent me to their phone

>>> support line. So, I know that I am doomed to suffer an intermitable

>>> amount of time on the phone with them. But before I submit to that,

>>> I was hoping to get some insight/ideas on how to diagnose my

>>> problem from folks on this site.

>>>

>>> My issue is that, after several years of using a number of versions

>>> of Quicken - up to Quicken 2005 - they are now forcing me to

>>> upgrade to 2008 or lose the ability to download data from financial

>>> institutions. I'm ok with that - but the problem is that Q2008

>>> won't install and I am quite anxious about losing 15 years of data

>>> that is sitting in a proprietary file (it is backed up of course...)

>>>

>>> The symptom after trying many, many different things is always the

>>> same. the setup program starts, I see files being extracted, there

>>> is a pause for a few seconds and then I get the 'Microsoft has

>>> encountered an error and needs to close' message.

>>>

>>> I've tried all these things below, all with the same result:

>>> - install 2008

>>> - uninstall 2005 and install 2008

>>> - run quicken cleanup program (I'm not convinced that it downloaded

>>> properly or ran properly) and install 2008

>>> - run quicken cleanup program and Microsoft Installer Clean Up

>>> Utility (Quicken does not show up as a choice in selecting what to

>>> clean up) and install 2008

>>> - change name of quicken qw.exe to something else - this was a

>>> no-go as there are no quicken files to change - I see messages that

>>> extracting but I don't see any place that they have extracted to -

>>> the file is not found on a file search

>>> - install 2008 from a newly created account on the pc.

>>>

>>> Does anyone have any ideas on what is going on or at least

>>> something that I can do to further diagnose the problem?

>>>

>>> as always, thanks in advance for you consideration

>>

>> I just upgraded from 2006 to quicken 2008 and had to use the

>> clean-up tool from the quicken site. Look for "qcleanui.exe" and try

>> that. Make sure you select all previous versions of quicken to

>> remove.

>>

>

> I do think that this is the root of my problem - the version of

> qcleanui.exe did not download cleanly and I ran it but I do not

> believe that it executed properly. So I'm hoping to get some other

> info on how to diagnose the problem.

 

Umm, did you try downloading it again?

[Guest sgopus]

RE: Installing Quicken 2008 after Quicken 2005

 

Thanks for letting me know, I had not noticed this at all.

 

"Rascal" wrote:

> Apparently Intuit will only support (including maintaining the ability to

> download data from financial institutions) prior versions for 3 years - and

> time is up for Quicken 2005. I was well informed of this fact. Upgrade or you

> are on your own. You have a few years to go...

>

> "sgopus" wrote:

>

> > I have quicken 2007 and have no problems with connecting to various financial

> > institutions, I have no idea what your talking about by (being forced to

> > upgrade)?

> >

> >

> > "Rascal" wrote:

> >

> > > I have already invested in 5 rounds of email question/response w/ Intuit on

> > > this - they have given up and have sent me to their phone support line. So, I

> > > know that I am doomed to suffer an intermitable amount of time on the phone

> > > with them. But before I submit to that, I was hoping to get some

> > > insight/ideas on how to diagnose my problem from folks on this site.

> > >

> > > My issue is that, after several years of using a number of versions of

> > > Quicken - up to Quicken 2005 - they are now forcing me to upgrade to 2008 or

> > > lose the ability to download data from financial institutions. I'm ok with

> > > that - but the problem is that Q2008 won't install and I am quite anxious

> > > about losing 15 years of data that is sitting in a proprietary file (it is

> > > backed up of course...)

> > >

> > > The symptom after trying many, many different things is always the same. the

> > > setup program starts, I see files being extracted, there is a pause for a few

> > > seconds and then I get the 'Microsoft has encountered an error and needs to

> > > close' message.

> > >

> > > I've tried all these things below, all with the same result:

> > > - install 2008

> > > - uninstall 2005 and install 2008

> > > - run quicken cleanup program (I'm not convinced that it downloaded properly

> > > or ran properly) and install 2008

> > > - run quicken cleanup program and Microsoft Installer Clean Up Utility

> > > (Quicken does not show up as a choice in selecting what to clean up) and

> > > install 2008

> > > - change name of quicken qw.exe to something else - this was a no-go as

> > > there are no quicken files to change - I see messages that extracting but I

> > > don't see any place that they have extracted to - the file is not found on a

> > > file search

> > > - install 2008 from a newly created account on the pc.

> > >

> > > Does anyone have any ideas on what is going on or at least something that I

> > > can do to further diagnose the problem?

> > >

> > > as always, thanks in advance for you consideration

[Guest Rascal]

Re: Installing Quicken 2008 after Quicken 2005

 

 

 

"Twayne" wrote:

> > "Kos" wrote:

> >

> >> On Sun, 29 Jun 2008 09:45:01 -0700, Rascal

> >> <Rascal@discussions.microsoft.com> wrote:

> >>

> >>> I have already invested in 5 rounds of email question/response w/

> >>> Intuit on this - they have given up and have sent me to their phone

> >>> support line. So, I know that I am doomed to suffer an intermitable

> >>> amount of time on the phone with them. But before I submit to that,

> >>> I was hoping to get some insight/ideas on how to diagnose my

> >>> problem from folks on this site.

> >>>

> >>> My issue is that, after several years of using a number of versions

> >>> of Quicken - up to Quicken 2005 - they are now forcing me to

> >>> upgrade to 2008 or lose the ability to download data from financial

> >>> institutions. I'm ok with that - but the problem is that Q2008

> >>> won't install and I am quite anxious about losing 15 years of data

> >>> that is sitting in a proprietary file (it is backed up of course...)

> >>>

> >>> The symptom after trying many, many different things is always the

> >>> same. the setup program starts, I see files being extracted, there

> >>> is a pause for a few seconds and then I get the 'Microsoft has

> >>> encountered an error and needs to close' message.

> >>>

> >>> I've tried all these things below, all with the same result:

> >>> - install 2008

> >>> - uninstall 2005 and install 2008

> >>> - run quicken cleanup program (I'm not convinced that it downloaded

> >>> properly or ran properly) and install 2008

> >>> - run quicken cleanup program and Microsoft Installer Clean Up

> >>> Utility (Quicken does not show up as a choice in selecting what to

> >>> clean up) and install 2008

> >>> - change name of quicken qw.exe to something else - this was a

> >>> no-go as there are no quicken files to change - I see messages that

> >>> extracting but I don't see any place that they have extracted to -

> >>> the file is not found on a file search

> >>> - install 2008 from a newly created account on the pc.

> >>>

> >>> Does anyone have any ideas on what is going on or at least

> >>> something that I can do to further diagnose the problem?

> >>>

> >>> as always, thanks in advance for you consideration

> >>

> >> I just upgraded from 2006 to quicken 2008 and had to use the

> >> clean-up tool from the quicken site. Look for "qcleanui.exe" and try

> >> that. Make sure you select all previous versions of quicken to

> >> remove.

> >>

> >

> > I do think that this is the root of my problem - the version of

> > qcleanui.exe did not download cleanly and I ran it but I do not

> > believe that it executed properly. So I'm hoping to get some other

> > info on how to diagnose the problem.

>

> Umm, did you try downloading it again?

>

>

>

Yes...twice...same result.

[Guest Rascal]

Re: Installing Quicken 2008 after Quicken 2005

 

 

 

"Elmo" wrote:

> Rascal wrote:

> > I have already invested in 5 rounds of email question/response w/ Intuit on

> > this - they have given up and have sent me to their phone support line. So, I

> > know that I am doomed to suffer an intermitable amount of time on the phone

> > with them. But before I submit to that, I was hoping to get some

> > insight/ideas on how to diagnose my problem from folks on this site.

> >

> > My issue is that, after several years of using a number of versions of

> > Quicken - up to Quicken 2005 - they are now forcing me to upgrade to 2008 or

> > lose the ability to download data from financial institutions. I'm ok with

> > that - but the problem is that Q2008 won't install and I am quite anxious

> > about losing 15 years of data that is sitting in a proprietary file (it is

> > backed up of course...)

> >

> > The symptom after trying many, many different things is always the same. the

> > setup program starts, I see files being extracted, there is a pause for a few

> > seconds and then I get the 'Microsoft has encountered an error and needs to

> > close' message.

> >

> > I've tried all these things below, all with the same result:

> > - install 2008

> > - uninstall 2005 and install 2008

> > - run quicken cleanup program (I'm not convinced that it downloaded properly

> > or ran properly) and install 2008

> > - run quicken cleanup program and Microsoft Installer Clean Up Utility

> > (Quicken does not show up as a choice in selecting what to clean up) and

> > install 2008

> > - change name of quicken qw.exe to something else - this was a no-go as

> > there are no quicken files to change - I see messages that extracting but I

> > don't see any place that they have extracted to - the file is not found on a

> > file search

> > - install 2008 from a newly created account on the pc.

> >

> > Does anyone have any ideas on what is going on or at least something that I

> > can do to further diagnose the problem?

> >

> > as always, thanks in advance for you consideration

>

> Just a thought: Click Start, Run, type SFC /SCANNOW, click OK. If any

> files are damaged or missing, they'll be replaced. You may need to

> reboot afterwards so damaged files will be replaced.

>

> --

> Joe =o)

>

 

Done - still get same result - but thanks for the thought, didn't know this

utility existed.

[Guest Rascal]

Re: Installing Quicken 2008 after Quicken 2005

 

 

 

"Leythos" wrote:

> In article <428DBA3F-28E1-4E9F-A61B-D85AC58C4B36@microsoft.com>,

> Rascal@discussions.microsoft.com says...

> > My issue is that, after several years of using a number of versions of

> > Quicken - up to Quicken 2005 - they are now forcing me to upgrade to 2008 or

> > lose the ability to download data from financial institutions. I'm ok with

> > that - but the problem is that Q2008 won't install and I am quite anxious

> > about losing 15 years of data that is sitting in a proprietary file (it is

> > backed up of course...)

> >

> > The symptom after trying many, many different things is always the same. the

> > setup program starts, I see files being extracted, there is a pause for a few

> > seconds and then I get the 'Microsoft has encountered an error and needs to

> > close' message.

>

> I migrated from Q2002, 2004 and 2005 to Q2008 on the same machine

> without any issues. Most accounting firms have 2002 through 2008

> installed in different directories on the SAME computer with their data

> in different folders based on version.

>

> I lost my 2002 disk and needed to reinstall, 2008 was painless.

>

> I suggest that you've got a problem with your computer, some basic

> windows systems/config.

>

> Try installing it on a different PC, a clean PC, and them copy your data

> to that machine and then migrate to 2008.

>

> --

> - Igitur qui desiderat pacem, praeparet bellum.

> - Calling an illegal alien an "undocumented worker" is like calling a

> drug dealer an "unlicensed pharmacist"

> spam999free@rrohio.com (remove 999 for proper email address)

>

 

You are right, Lem - and I proved in by successfully installing on another

pc that never had quicken.

 

I would still like very much to get to the bottom of this problem if I can,

as this is the computer from which $$ is normally handled.

[Guest Rascal]

Re: Installing Quicken 2008 after Quicken 2005

 

 

 

"Lem" wrote:

> Rascal wrote:

> > I have already invested in 5 rounds of email question/response w/ Intuit on

> > this - they have given up and have sent me to their phone support line. So, I

> > know that I am doomed to suffer an intermitable amount of time on the phone

> > with them. But before I submit to that, I was hoping to get some

> > insight/ideas on how to diagnose my problem from folks on this site.

> >

> > My issue is that, after several years of using a number of versions of

> > Quicken - up to Quicken 2005 - they are now forcing me to upgrade to 2008 or

> > lose the ability to download data from financial institutions. I'm ok with

> > that - but the problem is that Q2008 won't install and I am quite anxious

> > about losing 15 years of data that is sitting in a proprietary file (it is

> > backed up of course...)

> >

> > The symptom after trying many, many different things is always the same. the

> > setup program starts, I see files being extracted, there is a pause for a few

> > seconds and then I get the 'Microsoft has encountered an error and needs to

> > close' message.

> >

> > I've tried all these things below, all with the same result:

> > - install 2008

> > - uninstall 2005 and install 2008

> > - run quicken cleanup program (I'm not convinced that it downloaded properly

> > or ran properly) and install 2008

> > - run quicken cleanup program and Microsoft Installer Clean Up Utility

> > (Quicken does not show up as a choice in selecting what to clean up) and

> > install 2008

> > - change name of quicken qw.exe to something else - this was a no-go as

> > there are no quicken files to change - I see messages that extracting but I

> > don't see any place that they have extracted to - the file is not found on a

> > file search

> > - install 2008 from a newly created account on the pc.

> >

> > Does anyone have any ideas on what is going on or at least something that I

> > can do to further diagnose the problem?

> >

> > as always, thanks in advance for you consideration

>

> You repeatedly say that you think you had a problem downloading and

> running the Quicken cleanup tool. Have you tried downloading it again?

> Did you notice that in its inscrutable wisdom, Intuit requires you to

> download *two* separate exe files to run this "tool"?

>

> See:

> https://quicken.custhelp.com/cgi-bin/quicken.cfg/php/enduser/std_adp.php?p_faqid=4108&p_sid=YuBLmB7j&p_lva=5727#

>

> Same as above long link: http://tinyurl.com/6hmqd8

>

> As an alternative to Intuit's email or phone support, try the Quicken

> forums - http://www.quickencommunity.com/index.html

>

>

> --

> Lem -- MS-MVP

>

> To the moon and back with 2K words of RAM and 36K words of ROM.

> http://en.wikipedia.org/wiki/Apollo_Guidance_Computer

> http://history.nasa.gov/afj/compessay.htm

>

 

thank you, Lem, for being gentle in your stating of the obvious. I did know

that there were two executables - and with the link that you gave me, for

some reason, I feel much more comfortable with the download that I got rather

than the link sent to be by the quicken email support. It downloaded w/ the

proper names. When I ran it I got the same reason and before. When I try

again to install I get the same result (failure in setup.exe event type BEX)

- and I mentioned elsewhere it is not the quicken 2008 download as that

installed successfully on a computer that never had quicken.

 

and now I'm off to the quicken forum - you are right, that is a better idea

than the phone line.

[Guest Rascal]

RE: Installing Quicken 2008 after Quicken 2005

 

Just wanted to post back the solution...I'm embarassed to say that, after

trying more things over and over than I can count...and lots of time w/

Quicken support...and doing all the things suggested here...I finally did the

obvious and ran a full scan w/ Norton....

 

the Vundo B trojan! fixed it and the install went fine.

 

When will I ever learn! (don't answer that)

 

and thanks to all that tried to help.

 

"Rascal" wrote:

> I have already invested in 5 rounds of email question/response w/ Intuit on

> this - they have given up and have sent me to their phone support line. So, I

> know that I am doomed to suffer an intermitable amount of time on the phone

> with them. But before I submit to that, I was hoping to get some

> insight/ideas on how to diagnose my problem from folks on this site.

>

> My issue is that, after several years of using a number of versions of

> Quicken - up to Quicken 2005 - they are now forcing me to upgrade to 2008 or

> lose the ability to download data from financial institutions. I'm ok with

> that - but the problem is that Q2008 won't install and I am quite anxious

> about losing 15 years of data that is sitting in a proprietary file (it is

> backed up of course...)

>

> The symptom after trying many, many different things is always the same. the

> setup program starts, I see files being extracted, there is a pause for a few

> seconds and then I get the 'Microsoft has encountered an error and needs to

> close' message.

>

> I've tried all these things below, all with the same result:

> - install 2008

> - uninstall 2005 and install 2008

> - run quicken cleanup program (I'm not convinced that it downloaded properly

> or ran properly) and install 2008

> - run quicken cleanup program and Microsoft Installer Clean Up Utility

> (Quicken does not show up as a choice in selecting what to clean up) and

> install 2008

> - change name of quicken qw.exe to something else - this was a no-go as

> there are no quicken files to change - I see messages that extracting but I

> don't see any place that they have extracted to - the file is not found on a

> file search

> - install 2008 from a newly created account on the pc.

>

> Does anyone have any ideas on what is going on or at least something that I

> can do to further diagnose the problem?

>

> as always, thanks in advance for you consideration