Guest - Bobb - Posted July 1, 2008 Posted July 1, 2008 I've never used RA on my PC and now trying to be the "expert". My niece sent me email invite - I clicked attachment - she got nothing on screen - eventually I get a "can't find client'-type message. I had her turn off firewall - same. After a few minutes we rescheduled. She has XP SP2 and DSL router .... big-picture-wise, to get ready to do this, what are settings to have her check ? RA - is on -as she sent me email. I'll have her turn off firewall - she's on Verizon DSL - I'm on Comcast cable - any issues there ? I can see router IP in her address - I thought RA would " handle that" ? ( I changed numbers in message to xxx while reviewing) If we're both on routers - a problem ? Disconnect them temporarily ? ( Yeah I know not cool, but just want to make it simple for her - let me connect - check things out - disconnect) I've been checking msft such as http://support.microsoft.com/?kbid=300692 and others but looking for things such as: Check: 1 2. 3. On MY pc I see in event log: Event Type: Information Event Source: Remote Assistance Description: Expert (local user: AMD\Bobb) has opened the following ticket: 65xxx,1,192.168.1.47:16xxx;10.0.0.2:3389 I would have thought PUBLIC IP for her PC ?? Meanwhile another message here mentioned TeamReviewer - I'll check it out, but would like to learn/use RA. Thanks
Guest Ron Badour Posted July 1, 2008 Posted July 1, 2008 Re: Remote Assistance - what to check ? A router should not cause a problem but a firewall may. I have had problems trying to use email Remote Assistance (RA)--try using Messenger RA instead. How to find RA can vary based on the version of Messenger being used. On Live, double click the Messenger icon in the tray, on the resulting screen click toolbar, click actions and select request remote assistance. -- Regards Ron Badour MS MVP 1997 - 2008 "- Bobb -" <bobb@noemail.123> wrote in message news:u4oCuw42IHA.4272@TK2MSFTNGP03.phx.gbl... > I've never used RA on my PC and now trying to be the "expert". My niece > sent me email invite - I clicked attachment - she got nothing on screen - > eventually I get a "can't find client'-type message. I had her turn off > firewall - same. After a few minutes we rescheduled. > > She has XP SP2 and DSL router .... big-picture-wise, to get ready to do > this, > what are settings to have her check ? RA - is on -as she sent me email. > I'll have her turn off firewall - she's on Verizon DSL - I'm on Comcast > cable - any issues there ? I can see router IP in her address - I thought > RA would " handle that" ? ( I changed numbers in message to xxx while > reviewing) > If we're both on routers - a problem ? Disconnect them temporarily ? ( > Yeah I know not cool, but just want to make it simple for her - let me > connect - check things out - disconnect) > I've been checking msft such as > http://support.microsoft.com/?kbid=300692 > and others but looking for things such as: > Check: > 1 > 2. > 3. > > On MY pc I see in event log: > Event Type: Information > Event Source: Remote Assistance > Description: > Expert (local user: AMD\Bobb) has opened the following ticket: > 65xxx,1,192.168.1.47:16xxx;10.0.0.2:3389 > > I would have thought PUBLIC IP for her PC ?? > > Meanwhile another message here mentioned TeamReviewer - I'll check it out, > but would like to learn/use RA. > Thanks >
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