Graphics card/monitor issues

[Guest Monkah]

Hello everyone,

 

My family owns a business, and my mom is having trouble with one of the

computers she uses to keep information on file. I backed up the files

she wanted to keep, and decided it was time to reformat the PC.

 

I reformatted the computer, and now I'm having a big problem with the

graphics card and/or monitor. The monitor kept flashing black each time

I would try to do anything (click on a web link, close a window, etc.),

and I decided to try to update the graphics card drivers. I restarted

the computer, and I got the following error upon restarting:

 

STOP: 0x100000EA THREAD_STUCK_IN_DEVICE_DRIVER_M

 

I had set up a restore point before attemping to update the driver

(thank goodness), and just restored it.

 

Is the problem the graphics card? The whole reason I decided to

reformat the computer to begin with is because my mom kept it in Safe

Mode; she was having similar problems with the monitor and graphics

card. I was hoping a reformat would eliminate any problems it had, but

apparently the problem still exists.

 

Any help would be greatly appreciated.

[Guest Malke]

Re: Graphics card/monitor issues

 

Monkah wrote:

>

> Hello everyone,

>

> My family owns a business, and my mom is having trouble with one of the

> computers she uses to keep information on file. I backed up the files

> she wanted to keep, and decided it was time to reformat the PC.

>

> I reformatted the computer, and now I'm having a big problem with the

> graphics card and/or monitor. The monitor kept flashing black each time

> I would try to do anything (click on a web link, close a window, etc.),

> and I decided to try to update the graphics card drivers. I restarted

> the computer, and I got the following error upon restarting:

>

> STOP: 0x100000EA THREAD_STUCK_IN_DEVICE_DRIVER_M

>

> I had set up a restore point before attemping to update the driver

> (thank goodness), and just restored it.

>

> Is the problem the graphics card? The whole reason I decided to

> reformat the computer to begin with is because my mom kept it in Safe

> Mode; she was having similar problems with the monitor and graphics

> card. I was hoping a reformat would eliminate any problems it had, but

> apparently the problem still exists.

 

It would have made a lot more sense to troubleshoot the actual issue in the

first place rather than simply reinstalling Windows! Your post is

ambiguous. I can't tell if the problem exists after you restore the machine

to the original video drivers or not. Assuming that the problem still

exists with the correct, most recent drivers (obtained from either the

video card mftr.'s website or the computer mftr.'s website if you have an

OEM box like an HP or a Dell):

 

Attach the computer to a different monitor. Does the problem still exist?

 

a. If not, replace the original monitor.

b. If yes, uninstall the original video card and swap it out for a

known-working one. If that solves the issue, replace the video card.

 

Malke

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MS-MVP

Elephant Boy Computers - Don't Panic!

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