kathi Posted July 6, 2011 Author Posted July 6, 2011 They sent me an: Opperating System DVD Windows Vista Business (contains software and drivers already installed. For software reinstallation and repairs only) and a Application and Driver Recovery DVD for Windows Vista. I did explain to them what I had on the pc, originally XP, then Vista Home Premium, then Windows 7 (both upgrades) They seemed to think these would work OK. I formatted from the Vista disk they sent to me. The notebook does not have a floppy drive. Thanks for helping Kathi Quote
KenB Posted July 6, 2011 Posted July 6, 2011 Hi kathi, I am getting a fuller picture now :) ( not before time you say ! ) Is this the disk they sent you? http://www.technologycustomerservice.com/wp-content/uploads/2010/05/Recovery-CD-HP-Vista-B.png If so - this is a recovery disk. Take a look here: http://h10025.www1.hp.com/ewfrf/wc/document?docname=c00809678&dlc=en&lc=en&cc=us&jumpid=reg_R1002_USEN#RestoreWithDiscs The Vista (business) disk is the one to use. Quote There is an email going around offering processed pork - gelatin - and salt in a can ......this is simply SPAM !! MiniToolBoxNetwork TestWireless Test
kathi Posted July 6, 2011 Author Posted July 6, 2011 Hi Ken, Seems like you are getting closer to the solution! Yes it was the HP-Vista-B.png disk. But now I have a new HDD and cannot work out what is preventing to conflict I am still non the wiser. I don't know for sure if the original XP files are still there somewhere or were wiped out or removed with the old HDD. How do I know which recovery to go for? Thanks for your continued help Ken! Kathi Quote
KenB Posted July 6, 2011 Posted July 6, 2011 (edited) Hi kathi, Use the New HDD. Use the Recovery Disks supplied to you by HP. This should guide you through the process. http://h10025.www1.hp.com/ewfrf/wc/document?docname=c01684708&cc=us&lc=en&dlc=en Edited July 6, 2011 by KenB Quote There is an email going around offering processed pork - gelatin - and salt in a can ......this is simply SPAM !! MiniToolBoxNetwork TestWireless Test
kathi Posted July 6, 2011 Author Posted July 6, 2011 Thanks Ken will try this tommorrow and let you know how I get on. Kathi Quote
kathi Posted July 7, 2011 Author Posted July 7, 2011 Still not loading the files Ken, getting desparate now, even went back to HP support for help!! They had me jumping though the same hoops, test the HDD run the startup repair, repaired the Boot Manager file, still wont load the files to the HDD. Dont know what to do next!! Quote
kathi Posted July 7, 2011 Author Posted July 7, 2011 Can't take any more so handed it over to an IT person who I will pay to get it sorted I hope! Thank you for your support and patience Ken you have been a great help keeping me going! All the best! Kathi Quote
KenB Posted July 7, 2011 Posted July 7, 2011 Hi kathi I am sorry that we never got to the bottom of this one. Please let us know what, if anything, your IT person finds as I, for one, would be interested to know what tthe problem was. Quote There is an email going around offering processed pork - gelatin - and salt in a can ......this is simply SPAM !! MiniToolBoxNetwork TestWireless Test
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