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Posted

Hi there,

 

I am having some real issues with Microsoft Office and need urgent help!

 

I had Office installed on my lap top and all was working well until yesterday. It was already pre loaded when I bought the laptop, but I also bought the full version. For some reason my outlook stopped letting me reply. I believe this to be somthing to do with the fact that depsite the fact the I have bought the full version, the Outlook that I had running was a trial version. I tried to uninstall Office, but it doing so it wiped it all off of my machine.

 

I have managed to restore Office as I was unable to download it despite having entered the product key.

 

The problem that I now have is that every time I try to use an Office product, I get an error message saying that Microsoft cannot verify the Licence for the Application and that a repair failed by the user and then it shuts the application down.

 

Can anyone please help, and let me know what I need to do in order to restor full access?

 

Many thanks in advance!

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Posted
I get an error message saying that Microsoft cannot verify the Licence

A red band across the top ?

 

I also bought the full version

 

I was unable to download it

I am confused.

 

If you bought a full version then why would you need to download anything?

 

I have seen this error before.

You are only allowed to verify Office a set number of times ( I think it is either 3 or 5 ).

Where did you buy the version of Office from that you installed ?

There is an email going around offering processed pork - gelatin - and salt in a can ......this is simply SPAM !!

 

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