Windows Explorer error repeatedly

> http://forums.techguy.org/windows-nt-2000-xp/544919-explorer-exe-crash-startup.html

July 5, 2008

RE: Windows Explorer error repeatedly

The sfc /scannow didn't seem to work. The next solution required the xp cd

and I don't have that. Best Buy installed xp at the time of purchase. Is

there anything else???--thanks

"nass" wrote:

>

> "James" wrote:

>

> > I keep getting a "Windows Explorer has encountered a problem and needs to

> > close" error. After pressing send or don't send it just comes back up. Here

> > is the info---- Appname:explorer.exe AppVer:6.-.2900.5512

> > ModName:user32.dll ModVer: 5.1.2600.5512 Offset:00009de9

> >

> > I have tried cleanup- CCleaner, Spybot, Norton 2008

>

> How to repair damaged or corrupt user32.dll:

>

> HTH.

> nass

> ---

http://pcbutts1.com/downloads/tools/tools.htm

>

July 5, 2008

Re: Windows Explorer error repeatedly

Try my Explorer Shell Fix tool. Download it here

--

Stalking is a Crime

Stalking charges are serious and

almost every state now has a strict stalking law.

"James" <James@discussions.microsoft.com> wrote in message

news:0C7B7005-D785-48CE-9508-91273FDAE357@microsoft.com...

> The sfc /scannow didn't seem to work. The next solution required the xp

> cd

> and I don't have that. Best Buy installed xp at the time of purchase. Is

> there anything else???--thanks

>

> "nass" wrote:

>

>>

>> "James" wrote:

>>

>> > I keep getting a "Windows Explorer has encountered a problem and needs

>> > to

>> > close" error. After pressing send or don't send it just comes back up.

>> > Here

>> > is the info---- Appname:explorer.exe AppVer:6.-.2900.5512

>> > ModName:user32.dll ModVer: 5.1.2600.5512 Offset:00009de9

>> >

>> > I have tried cleanup- CCleaner, Spybot, Norton 2008

>>

>> How to repair damaged or corrupt user32.dll:

>> http://forums.techguy.org/windows-nt-2000-xp/544919-explorer-exe-crash-startup.html

>>

>> HTH.

>> nass

>> ---

>> http://www.nasstec.co.uk

>>

July 5, 2008

Re: Windows Explorer error repeatedly

Ms. L MS MVP wrote:

> Try my Explorer Shell Fix tool. Download it here

> http://pcbutts1.com/downloads/tools/tools.htm

>

You may have had a sex change operation, but you are not an MS MVP. Nor

should people download files from a site that hosts pr0n.

Malke

--

MS-MVP

Elephant Boy Computers - Don't Panic!

FAQ - http://www.elephantboycomputers.com/#FAQ

July 5, 2008

Re: Windows Explorer error repeatedly

Pcbutts

Stop posting links that contain s*****ly explicit material or even better. STOP posting

--

Peter

Please Reply to Newsgroup for the benefit of others

Requests for assistance by email can not and will not be acknowledged.

"Ms. L MS MVP" <toidi@tpap.com> wrote in message news:RDFbk.6502$LG4.4816@nlpi065.nbdc.sbc.com...

> Try my Explorer Shell Fix tool. Download it here

> http://pcbutts1.com/downloads/tools/tools.htm

>

> --

> Stalking is a Crime

> Stalking charges are serious and

> almost every state now has a strict stalking law.

>

> "James" <James@discussions.microsoft.com> wrote in message

> news:0C7B7005-D785-48CE-9508-91273FDAE357@microsoft.com...

>> The sfc /scannow didn't seem to work. The next solution required the xp

>> cd

>> and I don't have that. Best Buy installed xp at the time of purchase. Is

>> there anything else???--thanks

>>

>> "nass" wrote:

>>

>>>

>>> "James" wrote:

>>>

>>> > I keep getting a "Windows Explorer has encountered a problem and needs

>>> > to

>>> > close" error. After pressing send or don't send it just comes back up.

>>> > Here

>>> > is the info---- Appname:explorer.exe AppVer:6.-.2900.5512

>>> > ModName:user32.dll ModVer: 5.1.2600.5512 Offset:00009de9

>>> >

>>> > I have tried cleanup- CCleaner, Spybot, Norton 2008

>>>

>>> How to repair damaged or corrupt user32.dll:

>>> http://forums.techguy.org/windows-nt-2000-xp/544919-explorer-exe-crash-startup.html

>>>

>>> HTH.

>>> nass

>>> ---

>>> http://www.nasstec.co.uk

>>>

>

July 5, 2008

Re: Windows Explorer error repeatedly

You stupid idiot what links are you referring too? the ones everybody say I

do but no one can find.

--

Stalking is a Crime

Stalking charges are serious and

almost every state now has a strict stalking law.

"Peter Foldes" <okf22@hotmail.com> wrote in message

news:OEk3y9r3IHA.3500@TK2MSFTNGP05.phx.gbl...

Pcbutts

Stop posting links that contain s*****ly explicit material or even better.

STOP posting

--

Peter

Please Reply to Newsgroup for the benefit of others

Requests for assistance by email can not and will not be acknowledged.

"Ms. L MS MVP" <toidi@tpap.com> wrote in message

news:RDFbk.6502$LG4.4816@nlpi065.nbdc.sbc.com...

> Try my Explorer Shell Fix tool. Download it here

> http://pcbutts1.com/downloads/tools/tools.htm

>

> --

> Stalking is a Crime

> Stalking charges are serious and

> almost every state now has a strict stalking law.

>

> "James" <James@discussions.microsoft.com> wrote in message

> news:0C7B7005-D785-48CE-9508-91273FDAE357@microsoft.com...

>> The sfc /scannow didn't seem to work. The next solution required the xp

>> cd

>> and I don't have that. Best Buy installed xp at the time of purchase.

>> Is

>> there anything else???--thanks

>>

>> "nass" wrote:

>>

>>>

>>> "James" wrote:

>>>

>>> > I keep getting a "Windows Explorer has encountered a problem and needs

>>> > to

>>> > close" error. After pressing send or don't send it just comes back

>>> > up.

>>> > Here

>>> > is the info---- Appname:explorer.exe AppVer:6.-.2900.5512

>>> > ModName:user32.dll ModVer: 5.1.2600.5512 Offset:00009de9

>>> >

>>> > I have tried cleanup- CCleaner, Spybot, Norton 2008

>>>

>>> How to repair damaged or corrupt user32.dll:

>>> http://forums.techguy.org/windows-nt-2000-xp/544919-explorer-exe-crash-startup.html

>>>

>>> HTH.

>>> nass

>>> ---

>>> http://www.nasstec.co.uk

>>>

>

July 5, 2008

RE: Windows Explorer error repeatedly

James

Borrow an exact CD from a friend and perform the steps mentioned in the link

I gave earlier!

If that not vaiable to you then take the machine to your local repair shop,

but backup your data first.

Or Try to run the checker on start up.

Also you can copy the file from the C:\Windows\ServicePackFiles\i386 copy

it from this location to this:

C:\Windows\System32

or from this location:

C:\Windows\SoftwareDistribution\SelfUpdate\16.........long number

Open a local search for "user32.dll" and you will find it in more than one

location.

Reboot your machine after copying the file, does it help?

HTH.

nass

---

> > http://forums.techguy.org/windows-nt-2000-xp/544919-explorer-exe-crash-startup.html

"James" wrote:

> The sfc /scannow didn't seem to work. The next solution required the xp cd

> and I don't have that. Best Buy installed xp at the time of purchase. Is

> there anything else???--thanks

>

> "nass" wrote:

>

> >

> > "James" wrote:

> >

> > > I keep getting a "Windows Explorer has encountered a problem and needs to

> > > close" error. After pressing send or don't send it just comes back up. Here

> > > is the info---- Appname:explorer.exe AppVer:6.-.2900.5512

> > > ModName:user32.dll ModVer: 5.1.2600.5512 Offset:00009de9

> > >

> > > I have tried cleanup- CCleaner, Spybot, Norton 2008

> >

> > How to repair damaged or corrupt user32.dll:

> >

> > HTH.

> > nass

> > ---

> >

July 5, 2008

Re: Windows Explorer error repeatedly

In article <KOObk.12715$jI5.5016@flpi148.ffdc.sbc.com>, toidi@tpap.com

says...

> You stupid idiot what links are you referring too? the ones everybody say I

> do but no one can find.

Just because you've renamed the files does not mean that you didn't do

it. There are hundreds of people that were offended by your site's

filthy pornographic materials.

An ethical person would admit their actions, correct the site, and then

apologize for their actions, not deny them.

--

- Igitur qui desiderat pacem, praeparet bellum.

- Calling an illegal alien an "undocumented worker" is like calling a

drug dealer an "unlicensed pharmacist"

spam999free@rrohio.com (remove 999 for proper email address)

July 5, 2008

RE: Windows Explorer error repeatedly

Here is what I've tried. I tried using system recovery from an earlier point

but every earlier point said it didn't work since there were no changes in

settings. In the recovery console I did run chkdsk /r which didn't solve the

problem. Trying to copy the user32.dll file from the service pack files to

system32 (to copy over old) didn't work since it said it was being used by

another person or program. I didn't find user32 in software

distribution-ofcourse running search uses windows explorer so it

fails(refreshes desktop).--Anything else to do?

Thanks for still helping me.

"nass" wrote:

>

> James

> Borrow an exact CD from a friend and perform the steps mentioned in the link

> I gave earlier!

> If that not vaiable to you then take the machine to your local repair shop,

> but backup your data first.

> Or Try to run the checker on start up.

> Also you can copy the file from the C:\Windows\ServicePackFiles\i386 copy

> it from this location to this:

> C:\Windows\System32

> or from this location:

> C:\Windows\SoftwareDistribution\SelfUpdate\16.........long number

> Open a local search for "user32.dll" and you will find it in more than one

> location.

> Reboot your machine after copying the file, does it help?

> HTH.

> nass

> ---

> > > http://forums.techguy.org/windows-nt-2000-xp/544919-explorer-exe-crash-startup.html

>

> "James" wrote:

>

> > The sfc /scannow didn't seem to work. The next solution required the xp cd

> > and I don't have that. Best Buy installed xp at the time of purchase. Is

> > there anything else???--thanks

> >

> > "nass" wrote:

> >

> > >

> > > "James" wrote:

> > >

> > > > I keep getting a "Windows Explorer has encountered a problem and needs to

> > > > close" error. After pressing send or don't send it just comes back up. Here

> > > > is the info---- Appname:explorer.exe AppVer:6.-.2900.5512

> > > > ModName:user32.dll ModVer: 5.1.2600.5512 Offset:00009de9

> > > >

> > > > I have tried cleanup- CCleaner, Spybot, Norton 2008

> > >

> > > How to repair damaged or corrupt user32.dll:

> > >

> > > HTH.

> > > nass

> > > ---

> > > http://www.nasstec.co.uk

> > >

July 5, 2008

RE: Windows Explorer error repeatedly

Hi James,

Download the file from here:

http://www.dlldump.com/download-dll-files_new.php/dllfiles/U/user32.dll/5.1.2600.2180/download.html

Then run these cleaning steps:

Go through these Cleaning steps:

1... Click start >> Control Panel >> Double Click Network and Internet

Connections >> Double click Internet Options, on the IE Properties window

you will see these Options:

| Advanced .

Click on General Tab (1st Tab on the left) and you will see a Button called

[ Clear History ..] click on it to clear your History caches, then click on

[Delete Files..] to delete Internet Files created over the time, click on [

Delete Cookies...] to delete your cookies left by visiting websites.

Then click on Advanced tab and scroll down to under the Browsing Option:

[&] Browsing

[ ] Enable Third-Party browser extensions (Req Rest) uncheck this box.

= Then try to Disable the Add-Ons on your Browser somehow installed on your

browser, On how to disable the Add-ons follow this:

Click on Programs Tab and then click the Manage Add-Ons Button there Disable

the Non/Not Verified Plug-ins/Add-ons ( you need to Renable them one-by-one

later and see which is the culprit .

How to manage Add-Ons:

http://support.microsoft.com/kb/883256

Scan for malware from here:

http://onecare.live.com/site/en-gb/default.htm?s_cid=sah

http://onecare.live.com/standard/en-gb/default.htm

Run a scan from here on-line:

http://security.symantec.com/sscv6/default.asp?langid=ie&venid=sym

http://www3.ca.com/securityadvisor/virusinfo/scan.aspx

Download Avast Cleaner (off-line scanner) from here:

http://www.avast.com/eng/avast-virus-cleaner.html

If the above didn't help try to create a new user account by following these

steps:

How to Identify a Damaged User Profile and Create a New Profile

http://support.microsoft.com/kb/811151

"James" wrote:

> Here is what I've tried. I tried using system recovery from an earlier point

> but every earlier point said it didn't work since there were no changes in

> settings. In the recovery console I did run chkdsk /r which didn't solve the

> problem. Trying to copy the user32.dll file from the service pack files to

> system32 (to copy over old) didn't work since it said it was being used by

> another person or program. I didn't find user32 in software

> distribution-ofcourse running search uses windows explorer so it

> fails(refreshes desktop).--Anything else to do?

> Thanks for still helping me.

>

> "nass" wrote:

>

> >

> > James

> > Borrow an exact CD from a friend and perform the steps mentioned in the link

> > I gave earlier!

> > If that not vaiable to you then take the machine to your local repair shop,

> > but backup your data first.

> > Or Try to run the checker on start up.

> > Also you can copy the file from the C:\Windows\ServicePackFiles\i386 copy

> > it from this location to this:

> > C:\Windows\System32

> > or from this location:

> > C:\Windows\SoftwareDistribution\SelfUpdate\16.........long number

> > Open a local search for "user32.dll" and you will find it in more than one

> > location.

> > Reboot your machine after copying the file, does it help?

> > HTH.

> > nass

> > ---

> > > > http://forums.techguy.org/windows-nt-2000-xp/544919-explorer-exe-crash-startup.html

> >

> > "James" wrote:

> >

> > > The sfc /scannow didn't seem to work. The next solution required the xp cd

> > > and I don't have that. Best Buy installed xp at the time of purchase. Is

> > > there anything else???--thanks

> > >

> > > "nass" wrote:

> > >

> > > >

> > > > "James" wrote:

> > > >

> > > > > I keep getting a "Windows Explorer has encountered a problem and needs to

> > > > > close" error. After pressing send or don't send it just comes back up. Here

> > > > > is the info---- Appname:explorer.exe AppVer:6.-.2900.5512

> > > > > ModName:user32.dll ModVer: 5.1.2600.5512 Offset:00009de9

> > > > >

> > > > > I have tried cleanup- CCleaner, Spybot, Norton 2008

> > > >

> > > > How to repair damaged or corrupt user32.dll:

> > > >

> > > > HTH.

> > > > nass

> > > > ---

> > > > http://www.nasstec.co.uk

> > > >

July 6, 2008

RE: Windows Explorer error repeatedly

onecare found virus: Win32/Parite.B Could this be what is messing up

Explorer? I don't think onecare removed it though or and others like

W97m/Thus.G or TrojanWINREG/lowzones.a or some trojandownloader:BAT/ftper.gen

Norton 2008 hadn't seen these before. I'm still running others like avast

now. Someone else had a similiar problem to mine with explorer messing up on

startup and said it was malware.

"nass" wrote:

>

> Hi James,

> Download the file from here:

> http://www.dlldump.com/download-dll-files_new.php/dllfiles/U/user32.dll/5.1.2600.2180/download.html

>

> Then run these cleaning steps:

> Go through these Cleaning steps:

> 1... Click start >> Control Panel >> Double Click Network and Internet

> Connections >> Double click Internet Options, on the IE Properties window

> you will see these Options:

> | Advanced .

>

> Click on General Tab (1st Tab on the left) and you will see a Button called

> [ Clear History ..] click on it to clear your History caches, then click on

> [Delete Files..] to delete Internet Files created over the time, click on [

> Delete Cookies...] to delete your cookies left by visiting websites.

>

> Then click on Advanced tab and scroll down to under the Browsing Option:

> [&] Browsing

> [ ] Enable Third-Party browser extensions (Req Rest) uncheck this box.

> = Then try to Disable the Add-Ons on your Browser somehow installed on your

> browser, On how to disable the Add-ons follow this:

> Click on Programs Tab and then click the Manage Add-Ons Button there Disable

> the Non/Not Verified Plug-ins/Add-ons ( you need to Renable them one-by-one

> later and see which is the culprit .

> How to manage Add-Ons:

> http://support.microsoft.com/kb/883256

> Scan for malware from here:

>

> http://onecare.live.com/site/en-gb/default.htm?s_cid=sah

> http://onecare.live.com/standard/en-gb/default.htm

>

> Run a scan from here on-line:

> http://security.symantec.com/sscv6/default.asp?langid=ie&venid=sym

> http://www3.ca.com/securityadvisor/virusinfo/scan.aspx

> Download Avast Cleaner (off-line scanner) from here:

> http://www.avast.com/eng/avast-virus-cleaner.html

>

> If the above didn't help try to create a new user account by following these

> steps:

> How to Identify a Damaged User Profile and Create a New Profile

> http://support.microsoft.com/kb/811151

>

> "James" wrote:

>

> > Here is what I've tried. I tried using system recovery from an earlier point

> > but every earlier point said it didn't work since there were no changes in

> > settings. In the recovery console I did run chkdsk /r which didn't solve the

> > problem. Trying to copy the user32.dll file from the service pack files to

> > system32 (to copy over old) didn't work since it said it was being used by

> > another person or program. I didn't find user32 in software

> > distribution-ofcourse running search uses windows explorer so it

> > fails(refreshes desktop).--Anything else to do?

> > Thanks for still helping me.

> >

> > "nass" wrote:

> >

> > >

> > > James

> > > Borrow an exact CD from a friend and perform the steps mentioned in the link

> > > I gave earlier!

> > > If that not vaiable to you then take the machine to your local repair shop,

> > > but backup your data first.

> > > Or Try to run the checker on start up.

> > > Also you can copy the file from the C:\Windows\ServicePackFiles\i386 copy

> > > it from this location to this:

> > > C:\Windows\System32

> > > or from this location:

> > > C:\Windows\SoftwareDistribution\SelfUpdate\16.........long number

> > > Open a local search for "user32.dll" and you will find it in more than one

> > > location.

> > > Reboot your machine after copying the file, does it help?

> > > HTH.

> > > nass

> > > ---

> > > http://www.nasstec.co.uk

> > >

> > > "James" wrote:

> > >

> > > > The sfc /scannow didn't seem to work. The next solution required the xp cd

> > > > and I don't have that. Best Buy installed xp at the time of purchase. Is

> > > > there anything else???--thanks

> > > >

> > > > "nass" wrote:

> > > >

> > > > >

> > > > > "James" wrote:

> > > > >

> > > > > > I keep getting a "Windows Explorer has encountered a problem and needs to

> > > > > > close" error. After pressing send or don't send it just comes back up. Here

> > > > > > is the info---- Appname:explorer.exe AppVer:6.-.2900.5512

> > > > > > ModName:user32.dll ModVer: 5.1.2600.5512 Offset:00009de9

> > > > > >

> > > > > > I have tried cleanup- CCleaner, Spybot, Norton 2008

> > > > >

> > > > > How to repair damaged or corrupt user32.dll:

> > > > > http://forums.techguy.org/windows-nt-2000-xp/544919-explorer-exe-crash-startup.html

> > > > >

> > > > > HTH.

> > > > > nass

> > > > > ---

> > > > > http://www.nasstec.co.uk

> > > > >

July 6, 2008

RE: Windows Explorer error repeatedly

"James" wrote:

> onecare found virus: Win32/Parite.B Could this be what is messing up

> Explorer? I don't think onecare removed it though or and others like

> W97m/Thus.G or TrojanWINREG/lowzones.a or some trojandownloader:BAT/ftper.gen

> Norton 2008 hadn't seen these before. I'm still running others like avast

> now. Someone else had a similiar problem to mine with explorer messing up on

> startup and said it was malware.

Hi James,

Yes it likely the infection is messing up your system.

Please can you download Hijackthis and send me the log.

(http://www.trendsecure.com/portal/en-US/threat_analytics/hijackthis.php)

my add : to_you_ross(atremove this and repalce with the abvoius)yahoo.co.uk

( _ is underscore)

HTH.

nass

---

>> http://www.dlldump.com/download-dll-files_new.php/dllfiles/U/user32.dll/5.1.2600.2180/download.html

July 6, 2008

Re: Windows Explorer error repeatedly

Yes it can, that's a PE executable. There are removal instructions here

http://www.sophos.com/support/disinfection/pedis.html#q3 also check for the

presence of this registry key and delete it if found

[HKEY_CURRENT_USER\Software\Microsoft\Windows\CurrentVersion\Explorer\PINF]

--

Stalking is a Crime

Stalking charges are serious and

almost every state now has a strict stalking law.

"James" <James@discussions.microsoft.com> wrote in message

news:F31BCEB2-5180-4194-B525-576080E4B604@microsoft.com...

> onecare found virus: Win32/Parite.B Could this be what is messing up

> Explorer? I don't think onecare removed it though or and others like

> W97m/Thus.G or TrojanWINREG/lowzones.a or some

> trojandownloader:BAT/ftper.gen

> Norton 2008 hadn't seen these before. I'm still running others like avast

> now. Someone else had a similiar problem to mine with explorer messing up

> on

> startup and said it was malware.

>

> "nass" wrote:

>

>>

>> Hi James,

>> Download the file from here:

>>

>> Then run these cleaning steps:

>> Go through these Cleaning steps:

>> 1... Click start >> Control Panel >> Double Click Network and Internet

>> Connections >> Double click Internet Options, on the IE Properties window

>> you will see these Options:

>> | Advanced .

>>

>> Click on General Tab (1st Tab on the left) and you will see a Button

>> called

>> [ Clear History ..] click on it to clear your History caches, then click

>> on

>> [Delete Files..] to delete Internet Files created over the time, click on

>> [

>> Delete Cookies...] to delete your cookies left by visiting websites.

>>

>> Then click on Advanced tab and scroll down to under the Browsing Option:

>> [&] Browsing

>> [ ] Enable Third-Party browser extensions (Req Rest) uncheck this box.

>> = Then try to Disable the Add-Ons on your Browser somehow installed on

>> your

>> browser, On how to disable the Add-ons follow this:

>> Click on Programs Tab and then click the Manage Add-Ons Button there

>> Disable

>> the Non/Not Verified Plug-ins/Add-ons ( you need to Renable them

>> one-by-one

>> later and see which is the culprit .

>> How to manage Add-Ons:

>> http://support.microsoft.com/kb/883256

>> Scan for malware from here:

>>

>> http://onecare.live.com/site/en-gb/default.htm?s_cid=sah

>> http://onecare.live.com/standard/en-gb/default.htm

>>

>> Run a scan from here on-line:

>> http://security.symantec.com/sscv6/default.asp?langid=ie&venid=sym

>> http://www3.ca.com/securityadvisor/virusinfo/scan.aspx

>> Download Avast Cleaner (off-line scanner) from here:

>> http://www.avast.com/eng/avast-virus-cleaner.html

>>

>> If the above didn't help try to create a new user account by following

>> these

>> steps:

>> How to Identify a Damaged User Profile and Create a New Profile

>> http://support.microsoft.com/kb/811151

>>

>> "James" wrote:

>>

>> > Here is what I've tried. I tried using system recovery from an earlier

>> > point

>> > but every earlier point said it didn't work since there were no changes

>> > in

>> > settings. In the recovery console I did run chkdsk /r which didn't

>> > solve the

>> > problem. Trying to copy the user32.dll file from the service pack

>> > files to

>> > system32 (to copy over old) didn't work since it said it was being used

>> > by

>> > another person or program. I didn't find user32 in software

>> > distribution-ofcourse running search uses windows explorer so it

>> > fails(refreshes desktop).--Anything else to do?

>> > Thanks for still helping me.

>> >

>> > "nass" wrote:

>> >

>> > >

>> > > James

>> > > Borrow an exact CD from a friend and perform the steps mentioned in

>> > > the link

>> > > I gave earlier!

>> > > If that not vaiable to you then take the machine to your local repair

>> > > shop,

>> > > but backup your data first.

>> > > Or Try to run the checker on start up.

>> > > Also you can copy the file from the C:\Windows\ServicePackFiles\i386

>> > > copy

>> > > it from this location to this:

>> > > C:\Windows\System32

>> > > or from this location:

>> > > C:\Windows\SoftwareDistribution\SelfUpdate\16.........long number

>> > > Open a local search for "user32.dll" and you will find it in more

>> > > than one

>> > > location.

>> > > Reboot your machine after copying the file, does it help?

>> > > HTH.

>> > > nass

>> > > ---

>> > > http://www.nasstec.co.uk

>> > >

>> > > "James" wrote:

>> > >

>> > > > The sfc /scannow didn't seem to work. The next solution required

>> > > > the xp cd

>> > > > and I don't have that. Best Buy installed xp at the time of

>> > > > purchase. Is

>> > > > there anything else???--thanks

>> > > >

>> > > > "nass" wrote:

>> > > >

>> > > > >

>> > > > > "James" wrote:

>> > > > >

>> > > > > > I keep getting a "Windows Explorer has encountered a problem

>> > > > > > and needs to

>> > > > > > close" error. After pressing send or don't send it just comes

>> > > > > > back up. Here

>> > > > > > is the info---- Appname:explorer.exe AppVer:6.-.2900.5512

>> > > > > > ModName:user32.dll ModVer: 5.1.2600.5512 Offset:00009de9

>> > > > > >

>> > > > > > I have tried cleanup- CCleaner, Spybot, Norton 2008

>> > > > >

>> > > > > How to repair damaged or corrupt user32.dll:

>> > > > > http://forums.techguy.org/windows-nt-2000-xp/544919-explorer-exe-crash-startup.html

>> > > > >

>> > > > > HTH.

>> > > > > nass

>> > > > > ---

>> > > > > http://www.nasstec.co.uk

>> > > > >

July 6, 2008

RE: Windows Explorer error repeatedly

Logfile of Trend Micro HijackThis v2.0.2

Scan saved at 10:35:14 AM, on 7/6/2008

Platform: Windows XP SP3 (WinNT 5.01.2600)

MSIE: Internet Explorer v7.00 (7.00.6000.16674)

Boot mode: Normal

Running processes:

C:\WINDOWS\System32\smss.exe

C:\WINDOWS\system32\winlogon.exe

C:\WINDOWS\system32\services.exe

C:\WINDOWS\system32\lsass.exe

C:\WINDOWS\system32\svchost.exe

C:\WINDOWS\System32\svchost.exe

C:\Program Files\Common Files\Symantec Shared\ccSvcHst.exe

C:\WINDOWS\system32\spoolsv.exe

C:\Program Files\Common Files\Apple\Mobile Device

Support\bin\AppleMobileDeviceService.exe

C:\Program Files\Symantec\LiveUpdate\AluSchedulerSvc.exe

C:\Program Files\Bonjour\mDNSResponder.exe

C:\Program Files\Linksys\Linksys Updater\bin\LinksysUpdater.exe

C:\PROGRA~1\NORTON~4\NORTON~1\NPROTECT.EXE

C:\WINDOWS\system32\java.exe

C:\WINDOWS\System32\nvsvc32.exe

C:\Program Files\SPAMfighter\sfus.exe

C:\PROGRA~1\NORTON~4\NORTON~1\SPEEDD~1\NOPDB.EXE

C:\Program Files\Viewpoint\Common\ViewpointService.exe

C:\Program Files\Common Files\Pure Networks Shared\Platform\nmsrvc.exe

C:\WINDOWS\explorer.exe

C:\WINDOWS\system32\dwwin.exe

C:\WINDOWS\system32\ctfmon.exe

C:\Program Files\Viewpoint\Viewpoint Manager\ViewMgr.exe

C:\Program Files\Common Files\Microsoft Shared\Windows Live\WLLoginProxy.exe

C:\Program Files\Windows Live\Messenger\msnmsgr.exe

C:\Program Files\Windows Live\Messenger\usnsvc.exe

C:\PROGRA~1\COMMON~1\SYMANT~1\CCPD-LC\symlcsvc.exe

C:\WINDOWS\system32\taskmgr.exe

C:\Program Files\Internet Explorer\iexplore.exe

C:\Program Files\Common Files\Symantec Shared\ccSvcHst.exe

C:\Program Files\Common Files\Symantec Shared\VAScanner\comHost.exe

C:\Program Files\Norton Internet Security\Norton AntiVirus\navw32.exe

C:\Program Files\Trend Micro\HijackThis\HijackThis.exe

R1 - HKCU\Software\Microsoft\Internet Explorer\Main,Default_Page_URL =

http://us10.hpwis.com/

R1 - HKCU\Software\Microsoft\Internet Explorer\Main,Default_Search_URL =

http://srch-us10.hpwis.com/

R1 - HKCU\Software\Microsoft\Internet Explorer\Main,Search Bar =

http://srch-us10.hpwis.com/

R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Page_URL =

http://go.microsoft.com/fwlink/?LinkId=69157

R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Search_URL =

http://go.microsoft.com/fwlink/?LinkId=54896

R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Search Bar =

http://srch-us10.hpwis.com/

R1 - HKCU\Software\Microsoft\Internet Explorer\Main,Window Title = Microsoft

Internet Explorer

R1 - HKCU\Software\Microsoft\Windows\CurrentVersion\Internet

Settings,ProxyOverride = localhost;*.local

O2 - BHO: Adobe PDF Reader Link Helper -

{06849E9F-C8D7-4D59-B87D-784B7D6BE0B3} - C:\Program Files\Common

Files\Adobe\Acrobat\ActiveX\AcroIEHelper.dll

O2 - BHO: NCO 2.0 IE BHO - {602ADB0E-4AFF-4217-8AA1-95DAC4DFA408} -

C:\Program Files\Common Files\Symantec Shared\coShared\Browser\2.5\coIEPlg.dll

O2 - BHO: Symantec Intrusion Prevention -

{6D53EC84-6AAE-4787-AEEE-F4628F01010C} -

C:\PROGRA~1\COMMON~1\SYMANT~1\IDS\IPSBHO.dll

O2 - BHO: SSVHelper Class - {761497BB-D6F0-462C-B6EB-D4DAF1D92D43} -

C:\Program Files\Java\jre1.6.0_06\bin\ssv.dll

O2 - BHO: (no name) - {7E853D72-626A-48EC-A868-BA8D5E23E045} - (no file)

O2 - BHO: Windows Live Sign-in Helper -

{9030D464-4C02-4ABF-8ECC-5164760863C6} - C:\Program Files\Common

Files\Microsoft Shared\Windows Live\WindowsLiveLogin.dll

O2 - BHO: Windows Live Toolbar Helper -

{BDBD1DAD-C946-4A17-ADC1-64B5B4FF55D0} - C:\Program Files\Windows Live

Toolbar\msntb.dll

O3 - Toolbar: HP View - {B2847E28-5D7D-4DEB-8B67-05D28BCF79F5} - c:\Program

Files\HP\Digital Imaging\bin\hpdtlk02.dll

O3 - Toolbar: Windows Live Toolbar - {BDAD1DAD-C946-4A17-ADC1-64B5B4FF55D0}

- C:\Program Files\Windows Live Toolbar\msntb.dll

O3 - Toolbar: Show Norton Toolbar - {7FEBEFE3-6B19-4349-98D2-FFB09D4B49CA} -

C:\Program Files\Common Files\Symantec Shared\coShared\Browser\2.5\CoIEPlg.dll

O4 - HKLM\..\Run: [GuidedHelpReboot] "C:\Program Files\ACW\acw.exe" /TaskID

"filecat:C:\DOCUME~1\Owner\LOCALS~1\Temp\{A71B2D14-D515-4DAE-B4D0-8E62C56978B7}\310353a.xml"

/ExecutionMode ShowMe /Extensions "C:\Program Files\ACW\AcwPSSExtn.DLL"

O4 - HKLM\..\Run: [sunkist2k] C:\Program Files\Multimedia Card

Reader\shwicon2k.exe

O4 - HKLM\..\Run: [sunJavaUpdateSched] "C:\Program

Files\Java\jre1.6.0_06\bin\jusched.exe"

O4 - HKLM\..\Run: [sPAMfighter Agent] "C:\Program

Files\SPAMfighter\SFAgent.exe" update delay 60

O4 - HKLM\..\Run: [Recguard] C:\WINDOWS\SMINST\RECGUARD.EXE

O4 - HKLM\..\Run: [QuickTime Task] "C:\Program Files\QuickTime\qttask.exe"

-atboottime

O4 - HKLM\..\Run: [PS2] C:\WINDOWS\system32\ps2.exe

O4 - HKLM\..\Run: [osCheck] "C:\Program Files\Norton Internet

Security\osCheck.exe"

O4 - HKLM\..\Run: [nwiz] nwiz.exe /installquiet /keeploaded /nodetect

O4 - HKLM\..\Run: [NvCplDaemon] RUNDLL32.EXE

C:\WINDOWS\System32\NvCpl.dll,NvStartup

O4 - HKLM\..\Run: [NSWosCheck] "C:\Program Files\Norton SystemWorks Basic

Edition\osCheck.exe"

O4 - HKLM\..\Run: [nmctxth] "C:\Program Files\Common Files\Pure Networks

Shared\Platform\nmctxth.exe"

O4 - HKLM\..\Run: [LTMSG] LTMSG.exe 7

O4 - HKLM\..\Run: [LELA] "C:\Program Files\Linksys\Linksys EasyLink

Advisor\Linksys EasyLink Advisor.exe" /minimized

O4 - HKLM\..\Run: [iTunesHelper] "C:\Program Files\iTunes\iTunesHelper.exe"

O4 - HKLM\..\Run: [hpsysdrv] c:\windows\system\hpsysdrv.exe

O4 - HKLM\..\Run: [HPHUPD05] C:\Program

Files\Hewlett-Packard\{45B6180B-DCAB-4093-8EE8-6164457517F0}\hphupd05.exe

O4 - HKLM\..\Run: [HPHmon05] C:\WINDOWS\System32\hphmon05.exe

O4 - HKLM\..\Run: [HPDJ Taskbar Utility]

C:\WINDOWS\system32\spool\drivers\w32x86\3\hpztsb08.exe

O4 - HKLM\..\Run: [HotKeysCmds] C:\WINDOWS\System32\hkcmd.exe

O4 - HKLM\..\Run: [ccApp] "C:\Program Files\Common Files\Symantec

Shared\ccApp.exe"

O4 - HKLM\..\Run: [AutoTKit] C:\hp\bin\AUTOTKIT.EXE

O4 - HKLM\..\Run: [AlcxMonitor] ALCXMNTR.EXE

O4 - HKLM\..\Run: [Adobe Reader Speed Launcher] "C:\Program

Files\Adobe\Reader 8.0\Reader\Reader_sl.exe"

O4 - HKCU\..\Run: [ctfmon.exe] C:\WINDOWS\system32\ctfmon.exe

O4 - HKCU\..\Run: [Weather] C:\Program Files\AWS\WeatherBug\Weather.exe 1

O4 - HKCU\..\Run: [NVIEW] rundll32.exe nview.dll,nViewLoadHook

O4 - HKCU\..\Run: [backupNotify] c:\Program Files\HP\Digital

Imaging\bin\backupnotify.exe

O4 - S-1-5-18 Startup: Greetings Workshop Reminders.lnk = C:\Program

Files\Greetings Workshop\GWREMIND.EXE (User 'SYSTEM')

O4 - .DEFAULT Startup: Greetings Workshop Reminders.lnk = C:\Program

Files\Greetings Workshop\GWREMIND.EXE (User 'Default user')

O4 - .DEFAULT User Startup: AutoTBar.exe (User 'Default user')

O4 - Startup: Greetings Workshop Reminders.lnk = C:\Program Files\Greetings

Workshop\GWREMIND.EXE

O4 - Global Startup: HP Digital Imaging Monitor.lnk = C:\Program

Files\HP\Digital Imaging\bin\hpqtra08.exe

O4 - Global Startup: Microsoft Office.lnk = C:\Program Files\Microsoft

Office\Office10\OSA.EXE

O4 - Global Startup: Quicken Scheduled Updates.lnk = C:\Program

Files\Quicken\bagent.exe

O4 - Global Startup: Updates from HP.lnk = C:\Program Files\Updates from

HP\137903\Program\BackWeb-137903.exe

O6 - HKCU\Software\Policies\Microsoft\Internet Explorer\Control Panel present

O8 - Extra context menu item: &Windows Live Search - res://C:\Program

Files\Windows Live Toolbar\msntb.dll/search.htm

O8 - Extra context menu item: Add to Windows &Live Favorites -

http://favorites.live.com/quickadd.aspx

O8 - Extra context menu item: E&xport to Microsoft Excel -

res://C:\PROGRA~1\MI1933~1\Office10\EXCEL.EXE/3000

O9 - Extra button: (no name) - {08B0E5C0-4FCB-11CF-AAA5-00401C608501} -

C:\Program Files\Java\jre1.6.0_06\bin\ssv.dll

O9 - Extra 'Tools' menuitem: Sun Java Console -

{08B0E5C0-4FCB-11CF-AAA5-00401C608501} - C:\Program

Files\Java\jre1.6.0_06\bin\ssv.dll

O9 - Extra button: Express Cleanup - {5E638779-1818-4754-A595-EF1C63B87A56}

- C:\Program Files\Norton SystemWorks Basic Edition\Norton Cleanup\WCQuick.lnk

O9 - Extra 'Tools' menuitem: Express Cleanup -

{5E638779-1818-4754-A595-EF1C63B87A56} - C:\Program Files\Norton SystemWorks

Basic Edition\Norton Cleanup\WCQuick.lnk

O9 - Extra button: Research - {92780B25-18CC-41C8-B9BE-3C9C571A8263} -

C:\PROGRA~1\MI1933~1\OFFICE11\REFIEBAR.DLL

O9 - Extra button: AIM - {AC9E2541-2814-11d5-BC6D-00B0D0A1DE45} - C:\Program

Files\AIM\aim.exe

O9 - Extra button: (no name) - {e2e2dd38-d088-4134-82b7-f2ba38496583} -

C:\WINDOWS\Network Diagnostic\xpnetdiag.exe

O9 - Extra 'Tools' menuitem: @xpsp3res.dll,-20001 -

{e2e2dd38-d088-4134-82b7-f2ba38496583} - C:\WINDOWS\Network

Diagnostic\xpnetdiag.exe

O9 - Extra button: Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} -

C:\Program Files\Messenger\msmsgs.exe

O9 - Extra 'Tools' menuitem: Windows Messenger -

{FB5F1910-F110-11d2-BB9E-00C04F795683} - C:\Program Files\Messenger\msmsgs.exe

O16 - DPF: {01113300-3E00-11D2-8470-0060089874ED} (Support.com Configuration

Class) - http://supportcenter.rr.com/sdccommon/download/tgctlcm.cab

O16 - DPF: {2BC66F54-93A8-11D3-BEB6-00105AA9B6AE} (Symantec AntiVirus

scanner) - http://security.symantec.com/sscv6/SharedContent/vc/bin/AvSniff.cab

O16 - DPF: {5ED80217-570B-4DA9-BF44-BE107C0EC166} (Windows Live Safety

Center Base Module) -

http://cdn.scan.onecare.live.com/resource/download/scanner/wlscbase5036.cab

O16 - DPF: {6414512B-B978-451D-A0D8-FCFDF33E833C} (WUWebControl Class) -

http://www.update.microsoft.com/windowsupdate/v6/V5Controls/en/x86/client/wuweb_site.cab?1208064569149

O16 - DPF: {644E432F-49D3-41A1-8DD5-E099162EEEC5} (Symantec RuFSI Utility

Class) - http://security.symantec.com/sscv6/SharedContent/common/bin/cabsa.cab

O16 - DPF: {6A344D34-5231-452A-8A57-D064AC9B7862} (Symantec Download

Manager) - https://webdl.symantec.com/activex/symdlmgr.cab

O16 - DPF: {6E32070A-766D-4EE6-879C-DC1FA91D2FC3} (MUWebControl Class) -

http://www.update.microsoft.com/microsoftupdate/v6/V5Controls/en/x86/client/muweb_site.cab?1208065070500

O16 - DPF: {6F750202-1362-4815-A476-88533DE61D0C} (Kodak Gallery Easy Upload

Manager Class) -

http://www.kodakgallery.com/downloads/BUM/BUM_WIN_IE_2/axofupld.cab

O16 - DPF: {6F750203-1362-4815-A476-88533DE61D0C} (Kodak Gallery Easy Upload

Manager Class) -

http://www.kodakgallery.com/downloads/BUM/BUM_WIN_IE_2/axofupld.cab

O16 - DPF: {7B297BFD-85E4-4092-B2AF-16A91B2EA103} (WScanCtl Class) -

http://www.ca.com/us/securityadvisor/virusinfo/webscan.cab

O16 - DPF: {B8BE5E93-A60C-4D26-A2DC-220313175592} (MSN Games - Installer) -

http://cdn2.zone.msn.com/binFramework/v10/ZIntro.cab56649.cab

O16 - DPF: {D821DC4A-0814-435E-9820-661C543A4679} (CRLDownloadWrapper Class)

- http://drmlicense.one.microsoft.com/crlupdate/en/crlocx.ocx

O16 - DPF: {E06E2E99-0AA1-11D4-ABA6-0060082AA75C} -

O23 - Service: Apple Mobile Device - Apple, Inc. - C:\Program Files\Common

Files\Apple\Mobile Device Support\bin\AppleMobileDeviceService.exe

O23 - Service: Automatic LiveUpdate Scheduler - Symantec Corporation -

C:\Program Files\Symantec\LiveUpdate\AluSchedulerSvc.exe

O23 - Service: Bonjour Service - Apple Inc. - C:\Program

Files\Bonjour\mDNSResponder.exe

O23 - Service: Symantec Event Manager (ccEvtMgr) - Symantec Corporation -

C:\Program Files\Common Files\Symantec Shared\ccSvcHst.exe

O23 - Service: Symantec Settings Manager (ccSetMgr) - Symantec Corporation -

C:\Program Files\Common Files\Symantec Shared\ccSvcHst.exe

O23 - Service: Symantec Lic NetConnect service (CLTNetCnService) - Symantec

Corporation - C:\Program Files\Common Files\Symantec Shared\ccSvcHst.exe

O23 - Service: COM Host (comHost) - Symantec Corporation - C:\Program

Files\Common Files\Symantec Shared\VAScanner\comHost.exe

O23 - Service: iPod Service - Apple Inc. - C:\Program

Files\iPod\bin\iPodService.exe

O23 - Service: Linksys Updater (LinksysUpdater) - Unknown owner - C:\Program

Files\Linksys\Linksys Updater\bin\LinksysUpdater.exe

O23 - Service: LiveUpdate - Symantec Corporation - C:\Program

Files\Symantec\LiveUpdate\LuComServer_3_4.EXE

O23 - Service: LiveUpdate Notice - Symantec Corporation - C:\Program

Files\Common Files\Symantec Shared\ccSvcHst.exe

O23 - Service: Pure Networks Platform Service (nmservice) - Pure Networks,

Inc. - C:\Program Files\Common Files\Pure Networks Shared\Platform\nmsrvc.exe

O23 - Service: Norton UnErase Protection (NProtectService) - Symantec

Corporation - C:\PROGRA~1\NORTON~4\NORTON~1\NPROTECT.EXE

O23 - Service: NVIDIA Driver Helper Service (NVSvc) - NVIDIA Corporation -

C:\WINDOWS\System32\nvsvc32.exe

O23 - Service: SPAMfighter Update Service - SPAMfighter ApS - C:\Program

Files\SPAMfighter\sfus.exe

O23 - Service: Speed Disk service - Symantec Corporation -

C:\PROGRA~1\NORTON~4\NORTON~1\SPEEDD~1\NOPDB.EXE

O23 - Service: SupportSoft RemoteAssist - SupportSoft, Inc. - C:\Program

Files\Common Files\supportsoft\bin\ssrc.exe

O23 - Service: Symantec Core LC - Unknown owner -

C:\PROGRA~1\COMMON~1\SYMANT~1\CCPD-LC\symlcsvc.exe

O23 - Service: Viewpoint Manager Service - Viewpoint Corporation -

C:\Program Files\Viewpoint\Common\ViewpointService.exe

--

End of file - 13122 bytes

"nass" wrote:

>

> "James" wrote:

>

> > onecare found virus: Win32/Parite.B Could this be what is messing up

> > Explorer? I don't think onecare removed it though or and others like

> > W97m/Thus.G or TrojanWINREG/lowzones.a or some trojandownloader:BAT/ftper.gen

> > Norton 2008 hadn't seen these before. I'm still running others like avast

> > now. Someone else had a similiar problem to mine with explorer messing up on

> > startup and said it was malware.

>

> Hi James,

> Yes it likely the infection is messing up your system.

> Please can you download Hijackthis and send me the log.

> (http://www.trendsecure.com/portal/en-US/threat_analytics/hijackthis.php)

> my add : to_you_ross(atremove this and repalce with the abvoius)yahoo.co.uk

>

> ( _ is underscore)

> HTH.

> nass

> ---

> >> http://www.dlldump.com/download-dll-files_new.php/dllfiles/U/user32.dll/5.1.2600.2180/download.html

>

July 6, 2008

Re: Windows Explorer error repeatedly

I don't have another xp computer to extract those files from to write to a

disk. How do I search for that registry key?

"Laura MS MVP" wrote:

> Yes it can, that's a PE executable. There are removal instructions here

> http://www.sophos.com/support/disinfection/pedis.html#q3 also check for the

> presence of this registry key and delete it if found

> [HKEY_CURRENT_USER\Software\Microsoft\Windows\CurrentVersion\Explorer\PINF]

>

> --

> Stalking is a Crime

> Stalking charges are serious and

> almost every state now has a strict stalking law.

>

> "James" <James@discussions.microsoft.com> wrote in message

> news:F31BCEB2-5180-4194-B525-576080E4B604@microsoft.com...

> > onecare found virus: Win32/Parite.B Could this be what is messing up

> > Explorer? I don't think onecare removed it though or and others like

> > W97m/Thus.G or TrojanWINREG/lowzones.a or some

> > trojandownloader:BAT/ftper.gen

> > Norton 2008 hadn't seen these before. I'm still running others like avast

> > now. Someone else had a similiar problem to mine with explorer messing up

> > on

> > startup and said it was malware.

> >

> > "nass" wrote:

> >

> >>

> >> Hi James,

> >> Download the file from here:

> >>

> >> Then run these cleaning steps:

> >> Go through these Cleaning steps:

> >> 1... Click start >> Control Panel >> Double Click Network and Internet

> >> Connections >> Double click Internet Options, on the IE Properties window

> >> you will see these Options:

> >> | Advanced .

> >>

> >> Click on General Tab (1st Tab on the left) and you will see a Button

> >> called

> >> [ Clear History ..] click on it to clear your History caches, then click

> >> on

> >> [Delete Files..] to delete Internet Files created over the time, click on

> >> [

> >> Delete Cookies...] to delete your cookies left by visiting websites.

> >>

> >> Then click on Advanced tab and scroll down to under the Browsing Option:

> >> [&] Browsing

> >> [ ] Enable Third-Party browser extensions (Req Rest) uncheck this box.

> >> = Then try to Disable the Add-Ons on your Browser somehow installed on

> >> your

> >> browser, On how to disable the Add-ons follow this:

> >> Click on Programs Tab and then click the Manage Add-Ons Button there

> >> Disable

> >> the Non/Not Verified Plug-ins/Add-ons ( you need to Renable them

> >> one-by-one

> >> later and see which is the culprit .

> >> How to manage Add-Ons:

> >> http://support.microsoft.com/kb/883256

> >> Scan for malware from here:

> >>

> >> http://onecare.live.com/site/en-gb/default.htm?s_cid=sah

> >> http://onecare.live.com/standard/en-gb/default.htm

> >>

> >> Run a scan from here on-line:

> >> http://security.symantec.com/sscv6/default.asp?langid=ie&venid=sym

> >> http://www3.ca.com/securityadvisor/virusinfo/scan.aspx

> >> Download Avast Cleaner (off-line scanner) from here:

> >> http://www.avast.com/eng/avast-virus-cleaner.html

> >>

> >> If the above didn't help try to create a new user account by following

> >> these

> >> steps:

> >> How to Identify a Damaged User Profile and Create a New Profile

> >> http://support.microsoft.com/kb/811151

> >>

> >> "James" wrote:

> >>

> >> > Here is what I've tried. I tried using system recovery from an earlier

> >> > point

> >> > but every earlier point said it didn't work since there were no changes

> >> > in

> >> > settings. In the recovery console I did run chkdsk /r which didn't

> >> > solve the

> >> > problem. Trying to copy the user32.dll file from the service pack

> >> > files to

> >> > system32 (to copy over old) didn't work since it said it was being used

> >> > by

> >> > another person or program. I didn't find user32 in software

> >> > distribution-ofcourse running search uses windows explorer so it

> >> > fails(refreshes desktop).--Anything else to do?

> >> > Thanks for still helping me.

> >> >

> >> > "nass" wrote:

> >> >

> >> > >

> >> > > James

> >> > > Borrow an exact CD from a friend and perform the steps mentioned in

> >> > > the link

> >> > > I gave earlier!

> >> > > If that not vaiable to you then take the machine to your local repair

> >> > > shop,

> >> > > but backup your data first.

> >> > > Or Try to run the checker on start up.

> >> > > Also you can copy the file from the C:\Windows\ServicePackFiles\i386

> >> > > copy

> >> > > it from this location to this:

> >> > > C:\Windows\System32

> >> > > or from this location:

> >> > > C:\Windows\SoftwareDistribution\SelfUpdate\16.........long number

> >> > > Open a local search for "user32.dll" and you will find it in more

> >> > > than one

> >> > > location.

> >> > > Reboot your machine after copying the file, does it help?

> >> > > HTH.

> >> > > nass

> >> > > ---

> >> > > http://www.nasstec.co.uk

> >> > >

> >> > > "James" wrote:

> >> > >

> >> > > > The sfc /scannow didn't seem to work. The next solution required

> >> > > > the xp cd

> >> > > > and I don't have that. Best Buy installed xp at the time of

> >> > > > purchase. Is

> >> > > > there anything else???--thanks

> >> > > >

> >> > > > "nass" wrote:

> >> > > >

> >> > > > >

> >> > > > > "James" wrote:

> >> > > > >

> >> > > > > > I keep getting a "Windows Explorer has encountered a problem

> >> > > > > > and needs to

> >> > > > > > close" error. After pressing send or don't send it just comes

> >> > > > > > back up. Here

> >> > > > > > is the info---- Appname:explorer.exe AppVer:6.-.2900.5512

> >> > > > > > ModName:user32.dll ModVer: 5.1.2600.5512 Offset:00009de9

> >> > > > > >

> >> > > > > > I have tried cleanup- CCleaner, Spybot, Norton 2008

> >> > > > >

> >> > > > > How to repair damaged or corrupt user32.dll:

> >> > > > > http://forums.techguy.org/windows-nt-2000-xp/544919-explorer-exe-crash-startup.html

> >> > > > >

> >> > > > > HTH.

> >> > > > > nass

> >> > > > > ---

> >> > > > > http://www.nasstec.co.uk

> >> > > > >

>

July 6, 2008

RE: Windows Explorer error repeatedly

"James" wrote:

> Logfile of Trend Micro HijackThis v2.0.2

> Scan saved at 10:35:14 AM, on 7/6/2008

> Platform: Windows XP SP3 (WinNT 5.01.2600)

> MSIE: Internet Explorer v7.00 (7.00.6000.16674)

> Boot mode: Normal

Can you please contact me on the add I gave earlier, if you don't wish to

contact me, please send your log to other hijackthis forums that can help you

to clean up your machine.

Thank you.

nass

---

> > (http://www.trendsecure.com/portal/en-US/threat_analytics/hijackthis.php)

> "nass" wrote:

>

> >

> > "James" wrote:

> >

> > > onecare found virus: Win32/Parite.B Could this be what is messing up

> > > Explorer? I don't think onecare removed it though or and others like

> > > W97m/Thus.G or TrojanWINREG/lowzones.a or some trojandownloader:BAT/ftper.gen

> > > Norton 2008 hadn't seen these before. I'm still running others like avast

> > > now. Someone else had a similiar problem to mine with explorer messing up on

> > > startup and said it was malware.

> >

> > Hi James,

> > Yes it likely the infection is messing up your system.

> > Please can you download Hijackthis and send me the log.

> > my add : to_you_ross(atremove this and repalce with the abvoius)yahoo.co.uk

> >

> > ( _ is underscore)

> > HTH.

> > nass

> > ---

> >

July 6, 2008

RE: Windows Explorer error repeatedly

I'm confused with your add. Is it- to_you_ross@yahoo.co.uk

"nass" wrote:

>

> "James" wrote:

>

> > Logfile of Trend Micro HijackThis v2.0.2

> > Scan saved at 10:35:14 AM, on 7/6/2008

> > Platform: Windows XP SP3 (WinNT 5.01.2600)

> > MSIE: Internet Explorer v7.00 (7.00.6000.16674)

> > Boot mode: Normal

>

> Can you please contact me on the add I gave earlier, if you don't wish to

> contact me, please send your log to other hijackthis forums that can help you

> to clean up your machine.

> Thank you.

> nass

> ---

>

> > "nass" wrote:

> >

> > >

> > > "James" wrote:

> > >

> > > > onecare found virus: Win32/Parite.B Could this be what is messing up

> > > > Explorer? I don't think onecare removed it though or and others like

> > > > W97m/Thus.G or TrojanWINREG/lowzones.a or some trojandownloader:BAT/ftper.gen

> > > > Norton 2008 hadn't seen these before. I'm still running others like avast

> > > > now. Someone else had a similiar problem to mine with explorer messing up on

> > > > startup and said it was malware.

> > >

> > > Hi James,

> > > Yes it likely the infection is messing up your system.

> > > Please can you download Hijackthis and send me the log.

> > > (http://www.trendsecure.com/portal/en-US/threat_analytics/hijackthis.php)

> > > my add : to_you_ross(atremove this and repalce with the abvoius)yahoo.co.uk

> > >

> > > ( _ is underscore)

> > > HTH.

> > > nass

> > > ---

> > > http://www.nasstec.co.uk

> > >

July 6, 2008

RE: Windows Explorer error repeatedly

oh yeah thanks for showing it up for the botty!!

Go then email me lol

"James" wrote:

> I'm confused with your add. Is it- to_you_ross(@)(at)Cant you read(0:))yahoo.co.uk

>

> "nass" wrote:

>

> >

> > "James" wrote:

> >

> > > Logfile of Trend Micro HijackThis v2.0.2

> > > Scan saved at 10:35:14 AM, on 7/6/2008

> > > Platform: Windows XP SP3 (WinNT 5.01.2600)

> > > MSIE: Internet Explorer v7.00 (7.00.6000.16674)

> > > Boot mode: Normal

> >

> > Can you please contact me on the add I gave earlier, if you don't wish to

> > contact me, please send your log to other hijackthis forums that can help you

> > to clean up your machine.

> > Thank you.

> > nass

> > ---

>> >> http://www.dlldump.com/download-dll-files_new.php/dllfiles/U/user32.dll/5.1.2600.2180/download.html

> >

> > > "nass" wrote:

> > >

> > > >

> > > > "James" wrote:

> > > >

> > > > > onecare found virus: Win32/Parite.B Could this be what is messing up

> > > > > Explorer? I don't think onecare removed it though or and others like

> > > > > W97m/Thus.G or TrojanWINREG/lowzones.a or some trojandownloader:BAT/ftper.gen

> > > > > Norton 2008 hadn't seen these before. I'm still running others like avast

> > > > > now. Someone else had a similiar problem to mine with explorer messing up on

> > > > > startup and said it was malware.

> > > >

> > > > Hi James,

> > > > Yes it likely the infection is messing up your system.

> > > > Please can you download Hijackthis and send me the log.

> > > > (http://www.trendsecure.com/portal/en-US/threat_analytics/hijackthis.php)

> > > > my add : to_you_ross(atremove this and repalce with the abvoius)yahoo.co.uk

> > > >

> > > > ( _ is underscore)

> > > > HTH.

> > > > nass

> > > > ---

> > > > http://www.nasstec.co.uk

> > > >

July 6, 2008

Re: Windows Explorer error repeatedly

I created a reg file for you, just download it then double click on it to

merge it into the registry. If the reg key is found on your system then it

will remove it. http://pcbutts1.com/downloads/pe.reg

--

Stalking is a Crime

Stalking charges are serious and

almost every state now has a strict stalking law.

"James" <James@discussions.microsoft.com> wrote in message

news:0F3817C2-4E18-4FB2-88FF-4FEE3699AB53@microsoft.com...

>I don't have another xp computer to extract those files from to write to a

> disk. How do I search for that registry key?

>

> "Laura MS MVP" wrote:

>

>> Yes it can, that's a PE executable. There are removal instructions here

>> http://www.sophos.com/support/disinfection/pedis.html#q3 also check for

>> the

>> presence of this registry key and delete it if found

>> [HKEY_CURRENT_USER\Software\Microsoft\Windows\CurrentVersion\Explorer\PINF]

>>

>> --

>> Stalking is a Crime

>> Stalking charges are serious and

>> almost every state now has a strict stalking law.

>>

>> "James" <James@discussions.microsoft.com> wrote in message

>> news:F31BCEB2-5180-4194-B525-576080E4B604@microsoft.com...

>> > onecare found virus: Win32/Parite.B Could this be what is messing up

>> > Explorer? I don't think onecare removed it though or and others like

>> > W97m/Thus.G or TrojanWINREG/lowzones.a or some

>> > trojandownloader:BAT/ftper.gen

>> > Norton 2008 hadn't seen these before. I'm still running others like

>> > avast

>> > now. Someone else had a similiar problem to mine with explorer messing

>> > up

>> > on

>> > startup and said it was malware.

>> >

>> > "nass" wrote:

>> >

>> >>

>> >> Hi James,

>> >> Download the file from here:

>> >>

>> >> Then run these cleaning steps:

>> >> Go through these Cleaning steps:

>> >> 1... Click start >> Control Panel >> Double Click Network and Internet

>> >> Connections >> Double click Internet Options, on the IE Properties

>> >> window

>> >> you will see these Options:

>> >> | Advanced .

>> >>

>> >> Click on General Tab (1st Tab on the left) and you will see a Button

>> >> called

>> >> [ Clear History ..] click on it to clear your History caches, then

>> >> click

>> >> on

>> >> [Delete Files..] to delete Internet Files created over the time, click

>> >> on

>> >> [

>> >> Delete Cookies...] to delete your cookies left by visiting websites.

>> >>

>> >> Then click on Advanced tab and scroll down to under the Browsing

>> >> Option:

>> >> [&] Browsing

>> >> [ ] Enable Third-Party browser extensions (Req Rest) uncheck this box.

>> >> = Then try to Disable the Add-Ons on your Browser somehow installed on

>> >> your

>> >> browser, On how to disable the Add-ons follow this:

>> >> Click on Programs Tab and then click the Manage Add-Ons Button there

>> >> Disable

>> >> the Non/Not Verified Plug-ins/Add-ons ( you need to Renable them

>> >> one-by-one

>> >> later and see which is the culprit .

>> >> How to manage Add-Ons:

>> >> http://support.microsoft.com/kb/883256

>> >> Scan for malware from here:

>> >>

>> >> http://onecare.live.com/site/en-gb/default.htm?s_cid=sah

>> >> http://onecare.live.com/standard/en-gb/default.htm

>> >>

>> >> Run a scan from here on-line:

>> >> http://security.symantec.com/sscv6/default.asp?langid=ie&venid=sym

>> >> http://www3.ca.com/securityadvisor/virusinfo/scan.aspx

>> >> Download Avast Cleaner (off-line scanner) from here:

>> >> http://www.avast.com/eng/avast-virus-cleaner.html

>> >>

>> >> If the above didn't help try to create a new user account by following

>> >> these

>> >> steps:

>> >> How to Identify a Damaged User Profile and Create a New Profile

>> >> http://support.microsoft.com/kb/811151

>> >>

>> >> "James" wrote:

>> >>

>> >> > Here is what I've tried. I tried using system recovery from an

>> >> > earlier

>> >> > point

>> >> > but every earlier point said it didn't work since there were no

>> >> > changes

>> >> > in

>> >> > settings. In the recovery console I did run chkdsk /r which didn't

>> >> > solve the

>> >> > problem. Trying to copy the user32.dll file from the service pack

>> >> > files to

>> >> > system32 (to copy over old) didn't work since it said it was being

>> >> > used

>> >> > by

>> >> > another person or program. I didn't find user32 in software

>> >> > distribution-ofcourse running search uses windows explorer so it

>> >> > fails(refreshes desktop).--Anything else to do?

>> >> > Thanks for still helping me.

>> >> >

>> >> > "nass" wrote:

>> >> >

>> >> > >

>> >> > > James

>> >> > > Borrow an exact CD from a friend and perform the steps mentioned

>> >> > > in

>> >> > > the link

>> >> > > I gave earlier!

>> >> > > If that not vaiable to you then take the machine to your local

>> >> > > repair

>> >> > > shop,

>> >> > > but backup your data first.

>> >> > > Or Try to run the checker on start up.

>> >> > > Also you can copy the file from the

>> >> > > C:\Windows\ServicePackFiles\i386

>> >> > > copy

>> >> > > it from this location to this:

>> >> > > C:\Windows\System32

>> >> > > or from this location:

>> >> > > C:\Windows\SoftwareDistribution\SelfUpdate\16.........long number

>> >> > > Open a local search for "user32.dll" and you will find it in more

>> >> > > than one

>> >> > > location.

>> >> > > Reboot your machine after copying the file, does it help?

>> >> > > HTH.

>> >> > > nass

>> >> > > ---

>> >> > > http://www.nasstec.co.uk

>> >> > >

>> >> > > "James" wrote:

>> >> > >

>> >> > > > The sfc /scannow didn't seem to work. The next solution

>> >> > > > required

>> >> > > > the xp cd

>> >> > > > and I don't have that. Best Buy installed xp at the time of

>> >> > > > purchase. Is

>> >> > > > there anything else???--thanks

>> >> > > >

>> >> > > > "nass" wrote:

>> >> > > >

>> >> > > > >

>> >> > > > > "James" wrote:

>> >> > > > >

>> >> > > > > > I keep getting a "Windows Explorer has encountered a problem

>> >> > > > > > and needs to

>> >> > > > > > close" error. After pressing send or don't send it just

>> >> > > > > > comes

>> >> > > > > > back up. Here

>> >> > > > > > is the info---- Appname:explorer.exe AppVer:6.-.2900.5512

>> >> > > > > > ModName:user32.dll ModVer: 5.1.2600.5512 Offset:00009de9

>> >> > > > > >

>> >> > > > > > I have tried cleanup- CCleaner, Spybot, Norton 2008

>> >> > > > >

>> >> > > > > How to repair damaged or corrupt user32.dll:

>> >> > > > > http://forums.techguy.org/windows-nt-2000-xp/544919-explorer-exe-crash-startup.html

>> >> > > > >

>> >> > > > > HTH.

>> >> > > > > nass

>> >> > > > > ---

>> >> > > > > http://www.nasstec.co.uk

>> >> > > > >

>>

July 6, 2008

Re: Windows Explorer error repeatedly

"Laura" is NOT an MS MVP nor a woman! Do NOT download anything from *his*

webpages!

--

~Robear Dyer (PA Bear)

MS MVP-IE, Mail, Security, Windows Desktop Experience - since 2002

AumHa VSOP & Admin http://aumha.net

DTS-L http://dts-l.net/

Laura MS MVP wrote:

> I created a reg file for you, just download it then double click on it to

> merge it into the registry. If the reg key is found on your system then it

> will remove it...

July 6, 2008

Re: Windows Explorer error repeatedly

PA Bear is a joke and his status as an MVP will not last long. MS does not

allow the disrupting of their NG and trolling especially by MVP's.

--

Stalking is a Crime

Stalking charges are serious and

almost every state now has a strict stalking law.

"PA Bear [MS MVP]" <PABearMVP@gmail.com> wrote in message

news:um8LHc53IHA.4988@TK2MSFTNGP04.phx.gbl...

> "Laura" is NOT an MS MVP nor a woman! Do NOT download anything from *his*

> webpages!

> --

> ~Robear Dyer (PA Bear)

> MS MVP-IE, Mail, Security, Windows Desktop Experience - since 2002

> AumHa VSOP & Admin http://aumha.net

> DTS-L http://dts-l.net/

>

> Laura MS MVP wrote:

>> I created a reg file for you, just download it then double click on it to

>> merge it into the registry. If the reg key is found on your system then

>> it

>> will remove it...

>

July 6, 2008

Re: Windows Explorer error repeatedly

<pft> Put up or shut up, Chris.

Laura MS MVP wrote:

> PA Bear is a joke and his status as an MVP will not last long. MS does not

> allow the disrupting of their NG and trolling especially by MVP's.

>

> "PA Bear [MS MVP]" <PABearMVP@gmail.com> wrote in message

> news:um8LHc53IHA.4988@TK2MSFTNGP04.phx.gbl...

>> "Laura" is NOT an MS MVP nor a woman! Do NOT download anything from

>> *his*

>> webpages!

>> --

>> ~Robear Dyer (PA Bear)

>> MS MVP-IE, Mail, Security, Windows Desktop Experience - since 2002

>> AumHa VSOP & Admin http://aumha.net

>> DTS-L http://dts-l.net/

>>

>> Laura MS MVP wrote:

>>> I created a reg file for you, just download it then double click on it

>>> to

>>> merge it into the registry. If the reg key is found on your system then

>>> it

>>> will remove it...

July 7, 2008

Re: Windows Explorer error repeatedly

In article <Rq8ck.14693$N87.9289@nlpi068.nbdc.sbc.com>, toidi@tpap.com

says...

> PA Bear is a joke and his status as an MVP will not last long. MS does not

> allow the disrupting of their NG and trolling especially by MVP's.

My money is on PA Bear being here longer than your current morphed name

this time Butts.

--

- Igitur qui desiderat pacem, praeparet bellum.

- Calling an illegal alien an "undocumented worker" is like calling a

drug dealer an "unlicensed pharmacist"

spam999free@rrohio.com (remove 999 for proper email address)

July 31, 2008

RE: Windows Explorer error repeatedly

Hi there,

I'm new to this whole discussion thing... but I"m getting a similar problem.

EVERY time I try to get into the "My Pictures" folder, my whole Windows

Explorer quits and has an error message - telling me to debug, send a report

or close. It will also close down any MSIE windows I have open. I have

tried debugging and sending error messages, but nothing has helped. I have

run at least 4 scan programs and have downloaded a few others, but nothing

seems to help. In the page below, the problem seems to be that the person is

having problems in windows startup. Mine is only when trying to get into my

pictures. I have a LOT of family pictures on my computer and would like to

print them out, but can't even get into them.

On our LAN, I can get into the "My Pictures" folder from my daughter's

laptop and do what I need to do, but I'd much rather do it from my desktop

with a real mouse instead of that stupid touch pad.

I went to the website (How to repair damaged or corrupt user32.dll:

http://forums.techguy.org/windows-nt-2000-xp/544919-explorer-exe-crash-startup.html

) but it says that the problem is with starting Windows. I o9nly have the

problem with getting into the "My Pictures" folder and looking at pictures.

I have Windows XP home media edition and can't use the media center either,

as it'll close down as well. As for my computer, I as I have said, I have XP

media edition, I prefer to use Firefox instead of MSIE (someone told me it

has less viruses, but I have yet to see the proof). Do you need to know

anything else?

Please Help!

"nass" wrote:

>

> "James" wrote:

>

> > I keep getting a "Windows Explorer has encountered a problem and needs to

> > close" error. After pressing send or don't send it just comes back up. Here

> > is the info---- Appname:explorer.exe AppVer:6.-.2900.5512

> > ModName:user32.dll ModVer: 5.1.2600.5512 Offset:00009de9

> >

> > I have tried cleanup- CCleaner, Spybot, Norton 2008

>

> How to repair damaged or corrupt user32.dll:

> http://forums.techguy.org/windows-nt-2000-xp/544919-explorer-exe-crash-startup.html

>

> HTH.

> nass

> ---