OEM XP Tablet

[Guest Adam]

I have an Acer tablet that is less than three years old. I am trying to

reformat, but I do not have the original disks. I have contacted Acer and as

they no longer support the machine or a tablet of any kind, they do not have

any software they can give to me. When I contact Microsoft about it, all I

received back from them is an email with a standard copy and paste that tells

me to contact Acer and/or the OEM help section on Microsoft's site. I have

the Key on the sticker that is on the machine, but now I just need a copy of

XP Tablet. Any suggestions?

[Guest Carey Frisch [MVP]]

Re: OEM XP Tablet

 

Acer Recovery Media Purchase Program

https://secure3.tx.acer.com/RCD/Main.aspx

 

--

Carey Frisch

Microsoft MVP

Windows Desktop Experience -

Windows Vista Enthusiast

 

---------------------------------------------------------------

 

"Adam" <Adam@discussions.microsoft.com> wrote in message news:553F5E41-BFE8-410C-B3A7-F55A41F4ADE0@microsoft.com...

I have an Acer tablet that is less than three years old. I am trying to

reformat, but I do not have the original disks. I have contacted Acer and as

they no longer support the machine or a tablet of any kind, they do not have

any software they can give to me. When I contact Microsoft about it, all I

received back from them is an email with a standard copy and paste that tells

me to contact Acer and/or the OEM help section on Microsoft's site. I have

the Key on the sticker that is on the machine, but now I just need a copy of

XP Tablet. Any suggestions?

[Guest Adam]

Re: OEM XP Tablet

 

That was the first place I tried (and just tried again). I get the message,

"Software is not available for your system. Please call for assistance."

 

 

"Carey Frisch [MVP]" wrote:

> Acer Recovery Media Purchase Program

> https://secure3.tx.acer.com/RCD/Main.aspx

>

> --

> Carey Frisch

> Microsoft MVP

> Windows Desktop Experience -

> Windows Vista Enthusiast

>

> ---------------------------------------------------------------

>

> "Adam" <Adam@discussions.microsoft.com> wrote in message news:553F5E41-BFE8-410C-B3A7-F55A41F4ADE0@microsoft.com...

> I have an Acer tablet that is less than three years old. I am trying to

> reformat, but I do not have the original disks. I have contacted Acer and as

> they no longer support the machine or a tablet of any kind, they do not have

> any software they can give to me. When I contact Microsoft about it, all I

> received back from them is an email with a standard copy and paste that tells

> me to contact Acer and/or the OEM help section on Microsoft's site. I have

> the Key on the sticker that is on the machine, but now I just need a copy of

> XP Tablet. Any suggestions?

>

[Guest Carey Frisch [MVP]]

Re: OEM XP Tablet

 

How to Replace Lost, Broken, or Missing Microsoft Software or Hardware

http://support.microsoft.com/kb/326246/en-gb

 

--

Carey Frisch

Microsoft MVP

Windows Desktop Experience -

Windows Vista Enthusiast

 

---------------------------------------------------------------

 

"Adam" <Adam@discussions.microsoft.com> wrote in message news:A7A9195B-D17C-4FE8-9FCB-8A52A327F0E3@microsoft.com...

That was the first place I tried (and just tried again). I get the message,

"Software is not available for your system. Please call for assistance."

 

 

"Carey Frisch [MVP]" wrote:

> Acer Recovery Media Purchase Program

> https://secure3.tx.acer.com/RCD/Main.aspx

>

> --

> Carey Frisch

> Microsoft MVP

> Windows Desktop Experience -

> Windows Vista Enthusiast

>

> ---------------------------------------------------------------

>

> "Adam" <Adam@discussions.microsoft.com> wrote in message news:553F5E41-BFE8-410C-B3A7-F55A41F4ADE0@microsoft.com...

> I have an Acer tablet that is less than three years old. I am trying to

> reformat, but I do not have the original disks. I have contacted Acer and as

> they no longer support the machine or a tablet of any kind, they do not have

> any software they can give to me. When I contact Microsoft about it, all I

> received back from them is an email with a standard copy and paste that tells

> me to contact Acer and/or the OEM help section on Microsoft's site. I have

> the Key on the sticker that is on the machine, but now I just need a copy of

> XP Tablet. Any suggestions?

>

[Guest Adam]

Re: OEM XP Tablet

 

I also did this and made my way through to the ordering process. After

submitting billing information, I thought my order was processed as I

received an email saying my order was processed. I followed up a few weeks

afterwards as I had not received anything and was told that I needed to

obtain the OEM software from the manufacturer.

 

"Carey Frisch [MVP]" wrote:

> How to Replace Lost, Broken, or Missing Microsoft Software or Hardware

> http://support.microsoft.com/kb/326246/en-gb

>

> --

> Carey Frisch

> Microsoft MVP

> Windows Desktop Experience -

> Windows Vista Enthusiast

>

> ---------------------------------------------------------------

>

> "Adam" <Adam@discussions.microsoft.com> wrote in message news:A7A9195B-D17C-4FE8-9FCB-8A52A327F0E3@microsoft.com...

> That was the first place I tried (and just tried again). I get the message,

> "Software is not available for your system. Please call for assistance."

>

>

> "Carey Frisch [MVP]" wrote:

>

> > Acer Recovery Media Purchase Program

> > https://secure3.tx.acer.com/RCD/Main.aspx

> >

> > --

> > Carey Frisch

> > Microsoft MVP

> > Windows Desktop Experience -

> > Windows Vista Enthusiast

> >

> > ---------------------------------------------------------------

> >

> > "Adam" <Adam@discussions.microsoft.com> wrote in message news:553F5E41-BFE8-410C-B3A7-F55A41F4ADE0@microsoft.com...

> > I have an Acer tablet that is less than three years old. I am trying to

> > reformat, but I do not have the original disks. I have contacted Acer and as

> > they no longer support the machine or a tablet of any kind, they do not have

> > any software they can give to me. When I contact Microsoft about it, all I

> > received back from them is an email with a standard copy and paste that tells

> > me to contact Acer and/or the OEM help section on Microsoft's site. I have

> > the Key on the sticker that is on the machine, but now I just need a copy of

> > XP Tablet. Any suggestions?

> >

>

[Guest Daave]

Re: OEM XP Tablet

 

Adam wrote:

> I have an Acer tablet that is less than three years old. I am trying

> to reformat, but I do not have the original disks. I have contacted

> Acer and as they no longer support the machine or a tablet of any

> kind, they do not have any software they can give to me. When I

> contact Microsoft about it, all I received back from them is an email

> with a standard copy and paste that tells me to contact Acer and/or

> the OEM help section on Microsoft's site. I have the Key on the

> sticker that is on the machine, but now I just need a copy of XP

> Tablet. Any suggestions?

 

Were there original disks? Many times, a PC manufacturer doesn't even

provide them! If that's the case, Acer still provided you with a method

to return your Tablet to its original state: that would entail using the

recovery partition of your hard drive. Acer also provided you with a

method for you to create your own recovery disk.

 

You didn't mention a specific model/number, but Googling, I found this

page which has a link to a downloadable guide:

 

http://www.acerpanam.com/synapse/data/7117/documents/Acer%20eRecovery%20Management.pdf

 

If you have this option, pressing Alt+F10 while booting should get you

to Acer's eRecovery Management interface.

 

In the event your hard drive is shot and you'd like to replace it, you

would need to obtain a recovery disk. Given the age of your PC, you may

just want to purchase a new PC. If not, you should be able to purchase a

recovery disk from:

 

http://www.restoredisks.com/

 

(Since you purchased an OEM version of Windows, Microsoft is not

responsible. In this case, Acer is.)

[Guest Bruce Chambers]

Re: OEM XP Tablet

 

Adam wrote:

> I have an Acer tablet that is less than three years old. I am trying to

> reformat, but I do not have the original disks. I have contacted Acer and as

> they no longer support the machine or a tablet of any kind, they do not have

> any software they can give to me. When I contact Microsoft about it, all I

> received back from them is an email with a standard copy and paste that tells

> me to contact Acer and/or the OEM help section on Microsoft's site. I have

> the Key on the sticker that is on the machine, but now I just need a copy of

> XP Tablet. Any suggestions?

 

 

When you buy a computer with an OEM-installed OS, you agreed to have

*ALL* support provided by the OEM in exchange for the very low price you

paid for the OS. If the OEM will no longer honor its support agreement

with you, you have no option but to take them (the OEM) to court. (But

I'd be willing to bet that there was a time limit on their support, and

you waited too late to have a valid claim.)

 

Microsoft cannot, due to contractual obligations with the OEM, provide

support for OEM installations.

 

 

--

 

Bruce Chambers

 

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