Slow logon via RDP - CopyProfileDirectoryEx

[Guest Jeff Clegg]

<-- Copy from microsoft.public.windows.server.terminalservices JC -->

 

Hi there. I'm troubleshooting some problems we're seeing with slow

logons to TS Servers over the WAN. I've enabled userenv logging and am

focusing

in on a delay during the logon regarding CopyProfileDirectoryEx.

 

Snippet from userenv.log :

 

USERENV(17c.a04) 08:05:20:466 FindTotalDiskSpaceNeeded: Largest 7 file size

is 31323818

USERENV(17c.a04) 08:05:20:466 Available 693395968

USERENV(17c.a04) 08:05:20:466 Needed 128652920

USERENV(17c.a04) 08:05:20:466 Src size 85633382

USERENV(17c.a04) 08:05:20:466 Dest size 0

USERENV(17c.a04) 08:05:20:466 Largest hive file 2097152

USERENV(17c.a04) 08:05:20:528 CopyProfileDirectoryEx: Found hive file

NTUSER.DAT

USERENV(17c.a04) 08:06:07:622 ReconcileFile:

E:\userDir\userDir\userName\PROFILE\NTUSER.DAT ==C:\Documents and

Settings\userName\NTUSER.DAT [OK]

USERENV(17c.a04) 08:06:07:622 CopyProfileDirectoryEx: Found hive file

ntuser.dat.LOG

USERENV(17c.a04) 08:06:07:685 CopyProfileDirectoryEx: Found hive file

ntuser.ini

USERENV(17c.a04) 08:06:08:279 ReconcileFile:

E:\userDir\userDir\userName\PROFILE\ntuser.ini ==C:\Documents and

Settings\userName\ntuser.ini [OK]

USERENV(17c.a04) 08:06:08:279 CopyProfileDirectoryEx: Found hive file

ntuser.pol

USERENV(17c.a04) 08:06:09:029 ReconcileFile: Unable to open temporary file

USERENV(17c.a04) 08:06:09:029 ReconcileFile:

E:\userDir\userDir\userName\PROFILE\ntuser.pol ==C:\Documents and

Settings\userName\ntuser.pol [OK]

USERENV(17c.a04) 08:06:09:029 CopyProfileDirectoryEx: Calling

ReconcileDirectory for all Directories

USERENV(17c.a04) 08:08:26:390 CopyProfileDirectoryEx: Reconcile Directory

Done for all Directories

 

I've been trying limit the files/dirs that are contained in the Roaming

Profile but compared to the 1:20 or so this function takes, the file

copy/reconciliation is taking only 10-20 secs.

 

I've testing this on both Windows 2K3 SP1 and SP2 machines. I'm assuming

the hotfix contained in KB899409 is included in SP2 since the version of

ntlanman.dll is way higher than the hotfix.

 

I've cranked up userenv to 30002 but that doesn't give me anything more

than

10002 ?

 

Does anyone have any ideas or suggestions ?

 

Thanks, JC