Wired Computer causes router wireless failure

[bobbit]

Hi, Right I’ve been busy looking at what I had thought was a router problem to find out it wasn’t

 

The problem is that for about a month now whenever I stream any content like You Tube/radio on my computer (Ethernet connected) my daughter loses the wireless connection on her laptop, which she gets back again as soon as I quit streaming.

 

I first reset my Sky D-Link router to it’s factory setting which got me nowhere making me think that it was probably faulty or possibly a PC problem, which had always seemed unlikely to me. But when I checked my sons PC which is wired like mine to the router, I found when streaming, his caused no drop outs with the wireless connected laptop. I also noted that if I wired the laptop to the router, the problem caused by my PC streaming disappeared, making it a wireless only problem.

 

I don’t have a wireless dongle to see if making my computer wireless like the laptop would resolve the issue. But in any case I prefer an Ethernet connection for my main computer for better performance and reliability.

 

I have tried the following all with no effect on my router/wireless problem.

1. Disconnected my sons pc from router

2. Tried different Ethernet ports for my pc and new cable

3. Disconnected printer & blu-ray player (both have internet capability)

4. Tried new network interface card

5. Updated driver of networking controller NVIDIA n Force

 

Help appreciated.

[Makcalable]

Have you tried replacing your filters?

 

http://i1176.photobucket.com/albums/x339/makcalable/images-2.jpg

 

How many filters do you have?

 

Make sure the filter is directly connected to the BT socket and then the phone line and router line connected to the filter.

 

See Here http://documentation.netgear.com/dg834pn/enu/208-10019-01/DG834PN-2-09.html

[bobbit]

Have you tried replacing your filters?

 

 

http://i1176.photobucket.com/albums/x339/makcalable/images-2.jpg

 

How many filters do you have?

 

Make sure the filter is directly connected to the BT socket and then the phone line and router line connected to the filter.

 

See Here http://documentation.netgear.com/dg834pn/enu/208-10019-01/DG834PN-2-09.html

 

Hi Makcalable,

I have only one filter connected to the master socket. Tried replacement filter which as suspected was not going to help. Anythings worth a try though, Thanks:)

Edited July 29, 2011 by bobbit

[bobbit]

Update

 

Hi,

Thought I'd keep this thread updated. Brought my wireless problem up with Sky help centre (e-mailed) on sat 30th July. I was 1st asked to try channel 11, as I'd forgotten to mention that in my e-mail to sky help. I was then told my broadband was going to be tweaked to see if that helped, in spite of my e-mail saying that bandwidth was not the problem I had.

On Sunday about 7pm I phoned but was told my problem needed further investigation & that I would be called back. I called back Monday to see if I was finally going to have a replacement router sent to me ,but was told I would need to wait the 72hr call back time required while my problem was being investigated. When I didn't receive a call or e-mail by Wed 7pm I phoned today Thurs.

Initially the Sky helper/technician? asked me to turn my laptop on and try and connect wirelessly to the router. This I did whilst explaining (as I had in my e-mail to Sky help) that connection is only a problem for the laptop or any other wireless device when I'm streaming on my wired desktop pc. At which point he said he would be sending me a new router which Sky have only just started using. This sounds like the N router that I've read about on the official Sky forum site.

Anyway I will let you know how I get on with it and more importantly did it fix my wireless dropout problem.

Edited August 4, 2011 by bobbit

[Jelly Bean]

Hey there.....Ok let us know if this new router resolves your issues,if it dont get back to us....