Windows Explorer error at startup

July 8, 2008

I have a very stubborn problem here. I'm look for anyone else's help. At

startup and error box comes up saying "windows explorer has encountered a

problem and needs to close. We are sorry for the inconvenience." The

startbar is also frozen so I have to use command lines.

I have cleaned up my computer from malware and virus using DrWeb CureIt!,

Malwarebytes, CCleaner, SuperAntiSpyware, Spybot Search and Destroy, OneCare

Scanner, avast scanner and Norton 2008. The error also occurs when trying to

move a file in safe mode. I have checked and unchecked startup items to see

if I could stop the error message but none of them worked. Clean booting

didn't fix the problem. I have sent my HiJack this log to a technical

support person and I have already fixed the items that he said. I have run

sfc scannow and it found nothing. I also have run chkdsk and it also didn't

fix anything. Every system restore point I try to use says it didn't change

because there were no changes to make. I do not have the windows xp

Installation CD since Best Buy installed it at purchase. I can get into

recovery console though. Making a new user account doesn't work either.

This isn't a result from downloading XP SP3. I got SP3 on May 6th and this

problem started July 4th. I'm also up to date on everything from microsoft

update to the definitions of my cleaning tools.

If anyone can help me please post but please read everthing I have done

already since the problem still exists.----Thanks

July 8, 2008

Re: Windows Explorer error at startup

James wrote:

> I have a very stubborn problem here. I'm look for anyone else's help. At

> startup and error box comes up saying "windows explorer has encountered a

> problem and needs to close. We are sorry for the inconvenience." The

> startbar is also frozen so I have to use command lines.

>

> I have cleaned up my computer from malware and virus using DrWeb CureIt!,

> Malwarebytes, CCleaner, SuperAntiSpyware, Spybot Search and Destroy,

> OneCare

> Scanner, avast scanner and Norton 2008. The error also occurs when trying

> to

> move a file in safe mode. I have checked and unchecked startup items to

> see

> if I could stop the error message but none of them worked. Clean booting

> didn't fix the problem. I have sent my HiJack this log to a technical

> support person and I have already fixed the items that he said. I have

> run

> sfc scannow and it found nothing. I also have run chkdsk and it also

> didn't

> fix anything. Every system restore point I try to use says it didn't

> change

> because there were no changes to make. I do not have the windows xp

> Installation CD since Best Buy installed it at purchase. I can get into

> recovery console though. Making a new user account doesn't work either.

> This isn't a result from downloading XP SP3. I got SP3 on May 6th and

> this

> problem started July 4th. I'm also up to date on everything from

> microsoft update to the definitions of my cleaning tools.

>

> If anyone can help me please post but please read everthing I have done

> already since the problem still exists.----Thanks

If you had that much infection, your operating system is probably damaged.

Back up your data and:

1. Try a Repair Install. Yes, you will need a real XP install disk and it

must be the correct version (either a generic OEM or a branded OEM is my

guess since you reference BestBuy).

2. If the Repair Install doesn't work, return your computer to factory

condition by using whatever method the computer mftr. provided.

http://www.michaelstevenstech.com/XPrepairinstall.htm - Repair Install

How-To

http://michaelstevenstech.com/cleanxpinstall.html - Clean Install How-To

http://www.elephantboycomputers.com/page2.html#Reinstalling_Windows - What

you will need on-hand

Malke

--

MS-MVP

Elephant Boy Computers - Don't Panic!

FAQ - http://www.elephantboycomputers.com/#FAQ

July 8, 2008

Re: Windows Explorer error at startup

Ok I can't get a CD and to do a repair install or clean seems like to much

work since I don't want to lose all my programs like reactivating norton or

getting my office programs or anything else like itunes or what not.

"Malke" wrote:

> James wrote:

>

> > I have a very stubborn problem here. I'm look for anyone else's help. At

> > startup and error box comes up saying "windows explorer has encountered a

> > problem and needs to close. We are sorry for the inconvenience." The

> > startbar is also frozen so I have to use command lines.

> >

> > I have cleaned up my computer from malware and virus using DrWeb CureIt!,

> > Malwarebytes, CCleaner, SuperAntiSpyware, Spybot Search and Destroy,

> > OneCare

> > Scanner, avast scanner and Norton 2008. The error also occurs when trying

> > to

> > move a file in safe mode. I have checked and unchecked startup items to

> > see

> > if I could stop the error message but none of them worked. Clean booting

> > didn't fix the problem. I have sent my HiJack this log to a technical

> > support person and I have already fixed the items that he said. I have

> > run

> > sfc scannow and it found nothing. I also have run chkdsk and it also

> > didn't

> > fix anything. Every system restore point I try to use says it didn't

> > change

> > because there were no changes to make. I do not have the windows xp

> > Installation CD since Best Buy installed it at purchase. I can get into

> > recovery console though. Making a new user account doesn't work either.

> > This isn't a result from downloading XP SP3. I got SP3 on May 6th and

> > this

> > problem started July 4th. I'm also up to date on everything from

> > microsoft update to the definitions of my cleaning tools.

> >

> > If anyone can help me please post but please read everthing I have done

> > already since the problem still exists.----Thanks

>

> If you had that much infection, your operating system is probably damaged.

> Back up your data and:

>

> 1. Try a Repair Install. Yes, you will need a real XP install disk and it

> must be the correct version (either a generic OEM or a branded OEM is my

> guess since you reference BestBuy).

>

> 2. If the Repair Install doesn't work, return your computer to factory

> condition by using whatever method the computer mftr. provided.

>

> http://www.michaelstevenstech.com/XPrepairinstall.htm - Repair Install

> How-To

> http://michaelstevenstech.com/cleanxpinstall.html - Clean Install How-To

> http://www.elephantboycomputers.com/page2.html#Reinstalling_Windows - What

> you will need on-hand

>

> Malke

> --

> MS-MVP

> Elephant Boy Computers - Don't Panic!

> FAQ - http://www.elephantboycomputers.com/#FAQ

>

July 8, 2008

RE: Windows Explorer error at startup

Did you get the modname and version.

Click on the link which says "click here" in the error window which will

help you in the root cause of the problem. Let us know the Modname: and

Version:

--

Mir Sajjad Mehdi

Microsoft XP Platform Support

"James" wrote:

> I have a very stubborn problem here. I'm look for anyone else's help. At

> startup and error box comes up saying "windows explorer has encountered a

> problem and needs to close. We are sorry for the inconvenience." The

> startbar is also frozen so I have to use command lines.

>

> I have cleaned up my computer from malware and virus using DrWeb CureIt!,

> Malwarebytes, CCleaner, SuperAntiSpyware, Spybot Search and Destroy, OneCare

> Scanner, avast scanner and Norton 2008. The error also occurs when trying to

> move a file in safe mode. I have checked and unchecked startup items to see

> if I could stop the error message but none of them worked. Clean booting

> didn't fix the problem. I have sent my HiJack this log to a technical

> support person and I have already fixed the items that he said. I have run

> sfc scannow and it found nothing. I also have run chkdsk and it also didn't

> fix anything. Every system restore point I try to use says it didn't change

> because there were no changes to make. I do not have the windows xp

> Installation CD since Best Buy installed it at purchase. I can get into

> recovery console though. Making a new user account doesn't work either.

> This isn't a result from downloading XP SP3. I got SP3 on May 6th and this

> problem started July 4th. I'm also up to date on everything from microsoft

> update to the definitions of my cleaning tools.

>

> If anyone can help me please post but please read everthing I have done

> already since the problem still exists.----Thanks

July 8, 2008

RE: Windows Explorer error at startup

ModName: User32.dll

ModVer: 5.1.2600.5512

Thanks Mir Mehdi for helping.

"Mir Mehdi" wrote:

> Did you get the modname and version.

> Click on the link which says "click here" in the error window which will

> help you in the root cause of the problem. Let us know the Modname: and

> Version:

> --

> Mir Sajjad Mehdi

> Microsoft XP Platform Support

>

> "James" wrote:

>

> > I have a very stubborn problem here. I'm look for anyone else's help. At

> > startup and error box comes up saying "windows explorer has encountered a

> > problem and needs to close. We are sorry for the inconvenience." The

> > startbar is also frozen so I have to use command lines.

> >

> > I have cleaned up my computer from malware and virus using DrWeb CureIt!,

> > Malwarebytes, CCleaner, SuperAntiSpyware, Spybot Search and Destroy, OneCare

> > Scanner, avast scanner and Norton 2008. The error also occurs when trying to

> > move a file in safe mode. I have checked and unchecked startup items to see

> > if I could stop the error message but none of them worked. Clean booting

> > didn't fix the problem. I have sent my HiJack this log to a technical

> > support person and I have already fixed the items that he said. I have run

> > sfc scannow and it found nothing. I also have run chkdsk and it also didn't

> > fix anything. Every system restore point I try to use says it didn't change

> > because there were no changes to make. I do not have the windows xp

> > Installation CD since Best Buy installed it at purchase. I can get into

> > recovery console though. Making a new user account doesn't work either.

> > This isn't a result from downloading XP SP3. I got SP3 on May 6th and this

> > problem started July 4th. I'm also up to date on everything from microsoft

> > update to the definitions of my cleaning tools.

> >

> > If anyone can help me please post but please read everthing I have done

> > already since the problem still exists.----Thanks

July 8, 2008

RE: Windows Explorer error at startup

User32.dll is the core system file and i see the version on there is more

different than the normal one(5.1.2600.3099), the infections might have

damaged it(5.1.2600.5512).

Uninstall SP3 from the recovery console and then re-install SP2. then try

installing SP3.

http://support.microsoft.com/kb/950249

--

Mir Sajjad Mehdi

Microsoft XP Platform Support

"James" wrote:

> ModName: User32.dll

> ModVer: 5.1.2600.5512

>

> Thanks Mir Mehdi for helping.

>

> "Mir Mehdi" wrote:

>

> > Did you get the modname and version.

> > Click on the link which says "click here" in the error window which will

> > help you in the root cause of the problem. Let us know the Modname: and

> > Version:

> > --

> > Mir Sajjad Mehdi

> > Microsoft XP Platform Support

> >

> > "James" wrote:

> >

> > > I have a very stubborn problem here. I'm look for anyone else's help. At

> > > startup and error box comes up saying "windows explorer has encountered a

> > > problem and needs to close. We are sorry for the inconvenience." The

> > > startbar is also frozen so I have to use command lines.

> > >

> > > I have cleaned up my computer from malware and virus using DrWeb CureIt!,

> > > Malwarebytes, CCleaner, SuperAntiSpyware, Spybot Search and Destroy, OneCare

> > > Scanner, avast scanner and Norton 2008. The error also occurs when trying to

> > > move a file in safe mode. I have checked and unchecked startup items to see

> > > if I could stop the error message but none of them worked. Clean booting

> > > didn't fix the problem. I have sent my HiJack this log to a technical

> > > support person and I have already fixed the items that he said. I have run

> > > sfc scannow and it found nothing. I also have run chkdsk and it also didn't

> > > fix anything. Every system restore point I try to use says it didn't change

> > > because there were no changes to make. I do not have the windows xp

> > > Installation CD since Best Buy installed it at purchase. I can get into

> > > recovery console though. Making a new user account doesn't work either.

> > > This isn't a result from downloading XP SP3. I got SP3 on May 6th and this

> > > problem started July 4th. I'm also up to date on everything from microsoft

> > > update to the definitions of my cleaning tools.

> > >

> > > If anyone can help me please post but please read everthing I have done

> > > already since the problem still exists.----Thanks

July 8, 2008

Re: Windows Explorer error at startup

Try my Explorer Shell Fix tool. Download it here

http://pcbutts1.com/downloads/tools/tools.htm

--

Stalking is a Crime

Stalking charges are serious and

almost every state now has a strict stalking law.

"James" <James@discussions.microsoft.com> wrote in message

news:F012036D-FCB9-4739-A13D-8172FC10623F@microsoft.com...

>I have a very stubborn problem here. I'm look for anyone else's help. At

> startup and error box comes up saying "windows explorer has encountered a

> problem and needs to close. We are sorry for the inconvenience." The

> startbar is also frozen so I have to use command lines.

>

> I have cleaned up my computer from malware and virus using DrWeb CureIt!,

> Malwarebytes, CCleaner, SuperAntiSpyware, Spybot Search and Destroy,

> OneCare

> Scanner, avast scanner and Norton 2008. The error also occurs when trying

> to

> move a file in safe mode. I have checked and unchecked startup items to

> see

> if I could stop the error message but none of them worked. Clean booting

> didn't fix the problem. I have sent my HiJack this log to a technical

> support person and I have already fixed the items that he said. I have

> run

> sfc scannow and it found nothing. I also have run chkdsk and it also

> didn't

> fix anything. Every system restore point I try to use says it didn't

> change

> because there were no changes to make. I do not have the windows xp

> Installation CD since Best Buy installed it at purchase. I can get into

> recovery console though. Making a new user account doesn't work either.

> This isn't a result from downloading XP SP3. I got SP3 on May 6th and

> this

> problem started July 4th. I'm also up to date on everything from

> microsoft

> update to the definitions of my cleaning tools.

>

> If anyone can help me please post but please read everthing I have done

> already since the problem still exists.----Thanks

July 8, 2008

RE: Windows Explorer error at startup

Ok I'll try unistalling sp3 & sp2 then reinstalling sp3.

I know not to listen to Laura don't worry.

"Mir Mehdi" wrote:

> User32.dll is the core system file and i see the version on there is more

> different than the normal one(5.1.2600.3099), the infections might have

> damaged it(5.1.2600.5512).

> Uninstall SP3 from the recovery console and then re-install SP2. then try

> installing SP3.

> http://support.microsoft.com/kb/950249

> --

> Mir Sajjad Mehdi

> Microsoft XP Platform Support

>

> "James" wrote:

>

> > ModName: User32.dll

> > ModVer: 5.1.2600.5512

> >

> > Thanks Mir Mehdi for helping.

> >

> > "Mir Mehdi" wrote:

> >

> > > Did you get the modname and version.

> > > Click on the link which says "click here" in the error window which will

> > > help you in the root cause of the problem. Let us know the Modname: and

> > > Version:

> > > --

> > > Mir Sajjad Mehdi

> > > Microsoft XP Platform Support

> > >

> > > "James" wrote:

> > >

> > > > I have a very stubborn problem here. I'm look for anyone else's help. At

> > > > startup and error box comes up saying "windows explorer has encountered a

> > > > problem and needs to close. We are sorry for the inconvenience." The

> > > > startbar is also frozen so I have to use command lines.

> > > >

> > > > I have cleaned up my computer from malware and virus using DrWeb CureIt!,

> > > > Malwarebytes, CCleaner, SuperAntiSpyware, Spybot Search and Destroy, OneCare

> > > > Scanner, avast scanner and Norton 2008. The error also occurs when trying to

> > > > move a file in safe mode. I have checked and unchecked startup items to see

> > > > if I could stop the error message but none of them worked. Clean booting

> > > > didn't fix the problem. I have sent my HiJack this log to a technical

> > > > support person and I have already fixed the items that he said. I have run

> > > > sfc scannow and it found nothing. I also have run chkdsk and it also didn't

> > > > fix anything. Every system restore point I try to use says it didn't change

> > > > because there were no changes to make. I do not have the windows xp

> > > > Installation CD since Best Buy installed it at purchase. I can get into

> > > > recovery console though. Making a new user account doesn't work either.

> > > > This isn't a result from downloading XP SP3. I got SP3 on May 6th and this

> > > > problem started July 4th. I'm also up to date on everything from microsoft

> > > > update to the definitions of my cleaning tools.

> > > >

> > > > If anyone can help me please post but please read everthing I have done

> > > > already since the problem still exists.----Thanks

July 8, 2008

RE: Windows Explorer error at startup

Don't you know that 5.1.2600.3099 is xp sp2. XP SP3 is 5.1.2600.5512.

I did reinstall sp3 and it didn't fix anything.