boot issues

[Guest traumajohn]

I have xp home on a Dell laptop. I downloaded an mp3 update and the laptop

went to the famous Microsoft blue screen. I tried to reboot and got the same.

I tried to go to safe mode almost logged all the way in and got the blue

screen. I tried to go to safemode command prompt and got the same and tried

last known good config and got the same. I tried to use the Windows cd and

boot into the repair utility and got there but when I got there it said drive

not valid. I went to the map utility and it shows...

? fat16 32mb partition 1

? 28576 partition 2

D cdrom.

What does this mean? Do I have to repait the registry? If so how and if not

please help.

Thanks,

John

[Guest Pegasus \(MVP\)]

Re: boot issues

 

 

"traumajohn" <traumajohn@discussions.microsoft.com> wrote in message

news:07629111-EF78-4CE9-8578-2BB983F0596B@microsoft.com...

>I have xp home on a Dell laptop. I downloaded an mp3 update and the laptop

> went to the famous Microsoft blue screen. I tried to reboot and got the

> same.

> I tried to go to safe mode almost logged all the way in and got the blue

> screen. I tried to go to safemode command prompt and got the same and

> tried

> last known good config and got the same. I tried to use the Windows cd and

> boot into the repair utility and got there but when I got there it said

> drive

> not valid. I went to the map utility and it shows...

> ? fat16 32mb partition 1

> ? 28576 partition 2

> D cdrom.

> What does this mean? Do I have to repait the registry? If so how and if

> not

> please help.

> Thanks,

> John

 

If the MP3 update is responsible then it's time to perform a manual

System Restore: http://support.microsoft.com/kb/307545. However,

if your file system is damaged then you will have to reload Windows

or perhaps even replace the hard disk.

[Guest traumajohn]

Re: boot issues

 

Thank you Pegasus.

I will give it a try right now and get back.

John

 

"Pegasus (MVP)" wrote:

>

> "traumajohn" <traumajohn@discussions.microsoft.com> wrote in message

> news:07629111-EF78-4CE9-8578-2BB983F0596B@microsoft.com...

> >I have xp home on a Dell laptop. I downloaded an mp3 update and the laptop

> > went to the famous Microsoft blue screen. I tried to reboot and got the

> > same.

> > I tried to go to safe mode almost logged all the way in and got the blue

> > screen. I tried to go to safemode command prompt and got the same and

> > tried

> > last known good config and got the same. I tried to use the Windows cd and

> > boot into the repair utility and got there but when I got there it said

> > drive

> > not valid. I went to the map utility and it shows...

> > ? fat16 32mb partition 1

> > ? 28576 partition 2

> > D cdrom.

> > What does this mean? Do I have to repait the registry? If so how and if

> > not

> > please help.

> > Thanks,

> > John

>

> If the MP3 update is responsible then it's time to perform a manual

> System Restore: http://support.microsoft.com/kb/307545. However,

> if your file system is damaged then you will have to reload Windows

> or perhaps even replace the hard disk.

>

>

>

[Guest traumajohn]

Re: boot issues

 

Okay I am back. I attempted to do the manual registry repair and when I

entered md tmp at teh c:\ prompt, I got the message "the path or file

specified is not valid". When I looked at the map of the pc in the repair

area I saw question marks for the c drive in stead of letters.

Thanks,

John

 

"Pegasus (MVP)" wrote:

>

> "traumajohn" <traumajohn@discussions.microsoft.com> wrote in message

> news:07629111-EF78-4CE9-8578-2BB983F0596B@microsoft.com...

> >I have xp home on a Dell laptop. I downloaded an mp3 update and the laptop

> > went to the famous Microsoft blue screen. I tried to reboot and got the

> > same.

> > I tried to go to safe mode almost logged all the way in and got the blue

> > screen. I tried to go to safemode command prompt and got the same and

> > tried

> > last known good config and got the same. I tried to use the Windows cd and

> > boot into the repair utility and got there but when I got there it said

> > drive

> > not valid. I went to the map utility and it shows...

> > ? fat16 32mb partition 1

> > ? 28576 partition 2

> > D cdrom.

> > What does this mean? Do I have to repait the registry? If so how and if

> > not

> > please help.

> > Thanks,

> > John

>

> If the MP3 update is responsible then it's time to perform a manual

> System Restore: http://support.microsoft.com/kb/307545. However,

> if your file system is damaged then you will have to reload Windows

> or perhaps even replace the hard disk.

>

>

>

[Guest Pegasus \(MVP\)]

Re: boot issues

 

Your report suggests that the file system is damaged. If this was my

machine then I would remove the hard disk, put it into a 2.5" USB

disk case and connect it to some other WinXP PC in order to

examine it.

 

 

"traumajohn" <traumajohn@discussions.microsoft.com> wrote in message

news:602AD4E2-E2D3-472B-91B1-2BB233F62BA6@microsoft.com...

> Okay I am back. I attempted to do the manual registry repair and when I

> entered md tmp at teh c:\ prompt, I got the message "the path or file

> specified is not valid". When I looked at the map of the pc in the repair

> area I saw question marks for the c drive in stead of letters.

> Thanks,

> John

>

> "Pegasus (MVP)" wrote:

>

>>

>> "traumajohn" <traumajohn@discussions.microsoft.com> wrote in message

>> news:07629111-EF78-4CE9-8578-2BB983F0596B@microsoft.com...

>> >I have xp home on a Dell laptop. I downloaded an mp3 update and the

>> >laptop

>> > went to the famous Microsoft blue screen. I tried to reboot and got the

>> > same.

>> > I tried to go to safe mode almost logged all the way in and got the

>> > blue

>> > screen. I tried to go to safemode command prompt and got the same and

>> > tried

>> > last known good config and got the same. I tried to use the Windows cd

>> > and

>> > boot into the repair utility and got there but when I got there it said

>> > drive

>> > not valid. I went to the map utility and it shows...

>> > ? fat16 32mb partition 1

>> > ? 28576 partition 2

>> > D cdrom.

>> > What does this mean? Do I have to repait the registry? If so how and if

>> > not

>> > please help.

>> > Thanks,

>> > John

>>

>> If the MP3 update is responsible then it's time to perform a manual

>> System Restore: http://support.microsoft.com/kb/307545. However,

>> if your file system is damaged then you will have to reload Windows

>> or perhaps even replace the hard disk.

>>

>>

>>