Norton SystemWorks 2007 & 2008-Windows XP SP3 Compatability-Troubl

[Guest duchovlet]

I tried installing Norton SystemWorks Premier 2007 onto my new laptop which

is running Windows XP SP3 Home Edition. The installation SEEMED to go ok but

then when I tried doing the initial LiveUpdate I ran into a host of problems.

I will explain all below and hopefully someone can point me in the right

direction. FYI: this is my very first post to the MS Community discussion

groups so bare with me and give me any explanation in layman terms, please.

 

Prior to NSW install the laptop worked fine and NO viruses or threats were

found when I did both the free online virus and security scans from

Symantec's website AND the virus scan that runs as part of (and prior to) the

install. Also, my Windows Security Center was also working fine prior to the

install. My windows firewall was turned on and automatic updates were set to

download and let me install them.

 

During the NSW 2007 install I ran into these problems:

 

1) I received a PROGRAM ALERT message saying "Miscrosoft Generic Host

Process for win32 services is attempting to listen for connections for other

computers. - PROGRAM: sychost.exe - PATH: C:\Windows\system32 - LOCAL

ADDRESS: all local network adaptors:2869." NO IDEA what this means but from

later troubles think it may have something to do with DEP stuff. (Not to sure

what DEP is either.)

 

2) LiveUpdate got most of the current updates except a few which it would

NOT get no matter how many times I tried to download them again. I even tried

installing the current LiveUpdate version and follow the troubleshooting

articles at Symantec but nothing worked. (FYI: the error codes were LU200,

LU9002, and LU115).

 

3) The main window of NSW did not show my product as being activated despite

me having entered my product key during installation. I know my subscription

is valid and has not expired. I clicked to activate the product, which it

did, but then it promptyly DIDN'T REMEMBER it a few minutes later. It was a

long process of activating, things seeming ok, then not, then re-activating,

over and over and over again.

 

4) No matter what I tried, the Save & Restore (formerly Ghost) part of NSW

kept showing as a trial version with an expired subscription. This kept

occuring even when I entered a product key and tried activating it. Since my

subscription to NSW overall has not expired, and Save & Restore is bundled as

part of NSW, this confused me beyong belilef. I found not help when trying to

troubleshoot.

 

5) I got some error message about recommending that I exclude

"LUCallBackProxy.exe" from my DEP list. NO IDEA what all that means.

 

6) NSW install somehow disabled my Windows Security Center. I did talk to

Microsoft over the phone and found a knowledge base article that seemed to

fix this. (At least for the moment - I have yet to try reinstalling NSW so it

could all get disabled again.) SEE: http://support.microsoft.com/kb/919291

(this is the exact error message I received myself in my own Security Center.)

 

7) I did an online chat with Symantec about all my problems and they

basically directed me to the download for the latest NSW Premier version

which they said was version 2008. They mentioned something about LiveUpdate

being corrupted but did not really go into specifics. Symantec just said to

use their Norton Removal Tool to completely remove NSW and all Symantec

components and then try installing the NSW Premier 2008 version I downloaded

online.

 

8) I have UNinstalled NSW Premier 2007 but I have NOT tried re-installing it

or the 2008 version. Reading some discusson group posts and things at both

Microsoft and Symantec it appears as if several people have had some of my

same troubles. (I've yet to see anyone have ALL of mine.)

 

9) This article:

http://technologyexpert.blogspot.com/2008/05/symantec-admits-culpability-in-windows.html

seems to indicate some sort of registery and/or compatability issues with

Windows XP SP3 (which I'm running) and Symantec products (which I want to

install).

 

10) However .. I have yet to see what I am to do since I already have XP SP3

installed and am wanting to install Norton SystemWorks. CAN ANYONE HELP ME?

Like I said before, my computer was fine before I tried NSW installation. It

was up-to-date with Windows Update, no virus or threats.

 

-- Do I need to disable Windows Security Center before trying to install NSW

-- Is it safe to even try to install Norton SystemWorks again? If so, should

I use my 2007 CD or the 2008 online download?

-- What caused everything to go haywire in the first place? And how do I

avoid it from happening again.

 

** All I want is a system than runs OK and some virus and other protectiion.

**

(Like being able to make a recovery/disk image disc via Ghost/Save &

Restore.) I'm not a computer guru so I liked NSW before since it was pretty

easy to follow and handled most everythng in one place.

 

ANYONE OUT THERE WANT TO HELP ME OUT and tell me what I should or shouldn't

do next? Any help is appreciated. If possible, email me privately if that is

do-able here at the MS discussion groups. THANKS!

[Guest Kayman]

Re: Norton SystemWorks 2007 & 2008-Windows XP SP3 Compatability-Troubl

 

On Wed, 9 Jul 2008 00:58:00 -0700, duchovlet wrote:

> I tried installing Norton SystemWorks Premier 2007 onto my new laptop which

> is running Windows XP SP3 Home Edition. The installation SEEMED to go ok but

> then when I tried doing the initial LiveUpdate I ran into a host of problems.

> I will explain all below and hopefully someone can point me in the right

> direction. FYI: this is my very first post to the MS Community discussion

> groups so bare with me and give me any explanation in layman terms, please.

>

> Prior to NSW install the laptop worked fine and NO viruses or threats were

> found when I did both the free online virus and security scans from

> Symantec's website AND the virus scan that runs as part of (and prior to) the

> install. Also, my Windows Security Center was also working fine prior to the

> install. My windows firewall was turned on and automatic updates were set to

> download and let me install them.

>

> During the NSW 2007 install I ran into these problems:

>

> 1) I received a PROGRAM ALERT message saying "Miscrosoft Generic Host

> Process for win32 services is attempting to listen for connections for other

> computers. - PROGRAM: sychost.exe - PATH: C:\Windows\system32 - LOCAL

> ADDRESS: all local network adaptors:2869." NO IDEA what this means but from

> later troubles think it may have something to do with DEP stuff. (Not to sure

> what DEP is either.)

>

> 2) LiveUpdate got most of the current updates except a few which it would

> NOT get no matter how many times I tried to download them again. I even tried

> installing the current LiveUpdate version and follow the troubleshooting

> articles at Symantec but nothing worked. (FYI: the error codes were LU200,

> LU9002, and LU115).

>

> 3) The main window of NSW did not show my product as being activated despite

> me having entered my product key during installation. I know my subscription

> is valid and has not expired. I clicked to activate the product, which it

> did, but then it promptyly DIDN'T REMEMBER it a few minutes later. It was a

> long process of activating, things seeming ok, then not, then re-activating,

> over and over and over again.

>

> 4) No matter what I tried, the Save & Restore (formerly Ghost) part of NSW

> kept showing as a trial version with an expired subscription. This kept

> occuring even when I entered a product key and tried activating it. Since my

> subscription to NSW overall has not expired, and Save & Restore is bundled as

> part of NSW, this confused me beyong belilef. I found not help when trying to

> troubleshoot.

>

> 5) I got some error message about recommending that I exclude

> "LUCallBackProxy.exe" from my DEP list. NO IDEA what all that means.

>

> 6) NSW install somehow disabled my Windows Security Center. I did talk to

> Microsoft over the phone and found a knowledge base article that seemed to

> fix this. (At least for the moment - I have yet to try reinstalling NSW so it

> could all get disabled again.) SEE: http://support.microsoft.com/kb/919291

> (this is the exact error message I received myself in my own Security Center.)

>

> 7) I did an online chat with Symantec about all my problems and they

> basically directed me to the download for the latest NSW Premier version

> which they said was version 2008. They mentioned something about LiveUpdate

> being corrupted but did not really go into specifics. Symantec just said to

> use their Norton Removal Tool to completely remove NSW and all Symantec

> components and then try installing the NSW Premier 2008 version I downloaded

> online.

>

> 8) I have UNinstalled NSW Premier 2007 but I have NOT tried re-installing it

> or the 2008 version. Reading some discusson group posts and things at both

> Microsoft and Symantec it appears as if several people have had some of my

> same troubles. (I've yet to see anyone have ALL of mine.)

>

> 9) This article:

> http://technologyexpert.blogspot.com/2008/05/symantec-admits-culpability-in-windows.html

> seems to indicate some sort of registery and/or compatability issues with

> Windows XP SP3 (which I'm running) and Symantec products (which I want to

> install).

>

> 10) However .. I have yet to see what I am to do since I already have XP SP3

> installed and am wanting to install Norton SystemWorks. CAN ANYONE HELP ME?

> Like I said before, my computer was fine before I tried NSW installation. It

> was up-to-date with Windows Update, no virus or threats.

>

> -- Do I need to disable Windows Security Center before trying to install NSW

> -- Is it safe to even try to install Norton SystemWorks again? If so, should

> I use my 2007 CD or the 2008 online download?

> -- What caused everything to go haywire in the first place? And how do I

> avoid it from happening again.

>

> ** All I want is a system than runs OK and some virus and other protectiion.

> **

> (Like being able to make a recovery/disk image disc via Ghost/Save &

> Restore.) I'm not a computer guru so I liked NSW before since it was pretty

> easy to follow and handled most everythng in one place.

>

> ANYONE OUT THERE WANT TO HELP ME OUT and tell me what I should or shouldn't

> do next? Any help is appreciated. If possible, email me privately if that is

> do-able here at the MS discussion groups. THANKS!

 

A number of experts agree that the retail AV version of McAfee, Norton and

Trend Micro has become cumbersome and bloated for the average user.

 

The major Norton criticisms are related to stability and footprint, the

most common problem being slow-downs because of the massive system

resources Norton hogs. There are products on the market with equal or

better test results than Symantec's products, consuming less resources at a

lower price (even free ones).

 

The retail version of Norton can play havoc with your pc. Uninstall it

using Norton's own uninstall tool:

http://service1.symantec.com/SUPPORT/tsgeninfo.nsf/docid/2005033108162039

 

If you've done this already keep Norton uninstalled and try to get a

refund.

 

Alternatives:

 

Real-time AV applications - for viral malware.

Do not utilize more than one (1) real-time anti-virus scanning engine!

Disable the e-mail scanning function during installation (Custom

Installation on some AV apps.) as it provides no additional protection.

 

Avira AntiVir® Personal - FREE Antivirus

http://www.free-av.com/

You may wish to consider removing the 'AntiVir Nagscreen'

http://www.elitekiller.com/files/disable_antivir_nag.htm

or

Free antivirus - avast! 4 Home Edition

It includes ANTI-SPYWARE protection, certified by the West Coast Labs

Checkmark process, and ANTI-ROOTKIT DETECTION based on the best-in class

GMER technology.

http://www.avast.com/eng/avast_4_home.html

(Choose Custom Installation and under Resident

Protection, uncheck: Internet Mail and Outlook/Exchange.)

or

AVG Anti-Virus Free Edition

http://free.grisoft.com/

(Choose custom install and untick the email scanner plugin.)

or

ESET NOD32 Antivirus - Not Free

http://www.eset.com/

or

Kaspersky® Anti-Virus 7.0 - Not Free

http://www.kaspersky.com/homeuser

 

Why You Don't Need Your Anti-Virus Program to Scan Your E-Mail

http://thundercloud.net/infoave/tutorials/email-scanning/index.htm

Viral Irony: The Most Common Cause of Corruption.

http://www.microsoft.com/windows/IE/community/columns/filecorruption.mspx

 

And (optional but highly recommendable)

 

On-demand AV applications.

(add them to your arsenal and use them as a "second opinion" av scanner).

David H. Lipman's MULTI_AV Tool

http://www.pctipp.ch/ds/28400/28470/Multi_AV.exe

http://www.pctipp.ch/downloads/dl/35905.asp

English:

http://www.raymond.cc/blog/archives/2008/01/09/scan-your-computer-with-multiple-anti-virus-for-free/

Additional Instructions:

http://pcdid.com/Multi_AV.htm

and/or

BitDefender10 Free Edition

http://www.bitdefender.com/PRODUCT-14-en--BitDefender-8-Free-Edition.html

and/or

Kaspersky's AVPTool

http://downloads5.kaspersky-labs.com/devbuilds/AVPTool/

There's no updating involved since the scanning engine is updated

several times a day and you simply download the updated scanner whenever

you want to do a scan.

and/or

Dr.Web CureIt!® Utility - FREE

http://www.freedrweb.com/cureit/

and/or

Malwarebytes© Corporation - Anti-Malware

http://www.malwarebytes.org/mbam/program/mbam-setup.exe

Note: It is Free for private use. Just download (do NOT buy) and install.

 

A-S applications - for non-viral malware.

The effectiveness of an individual A-S scanners can be wide-ranging and

oftentimes a collection of scanners is best. There isn't one software that

cleans and immunizes you against everything. That's why you need multiple

products to do the job i.e. overlap their coverage - one may catch what

another may miss, (grab'em all).

 

SuperAntispyware - Free

http://www.superantispyware.com/superantispywarefreevspro.html

and

Ad-Aware 2007 - Free

http://www.lavasoftusa.com/products/ad_aware_free.php

http://www.download.com/3000-2144-10045910.html

and

Spybot Search & Destroy - Free

http://www.safer-networking.org/en/download/index.html

and

Windows Defender - Free

http://www.microsoft.com/athome/security/spyware/software/default.mspx

WD monitors the start-registry and hooks registers/files to prevent spyware

and worms to install to the OS.

Interesting reading:

http://www.pcworld.com/article/id,136195/article.html

"...Windows Defender did excel in behavior-based protection, which detects

changes to key areas of the system without having to know anything about

the actual threat."

 

For the average homeuser, the Windows Firewall in XP does a fantastic job

at its core mission and is really all you need if you have an 'real-time'

anti-virus program, [another firewall on your router or] other edge

protection like SeconfigXP and practise safe-hex.

 

The windows firewall deals with inbound protection and therefore does not

give you a false sense of security. Best of all, it doesn't implement lots

of nonsense like pretending that outbound traffic needs to be monitored.

 

Activate and utilize the Win XP built-in Firewall; Uncheck *all* Programs

and Services under the Exception tab.

Read through:

 

Understanding Windows Firewall.

http://www.microsoft.com/windowsxp/using/security/internet/sp2_wfintro.mspx

 

Using Windows Firewall.

http://www.microsoft.com/windowsxp/using/networking/security/winfirewall.mspx

 

How to Configure Windows Firewall on a Single Computer.

http://www.microsoft.com/technet/security/smallbusiness/prodtech/windowsxp/cfgfwall.mspx

 

PFW Criticism.

http://en.wikipedia.org/wiki/Personal_firewall#Criticisms

 

At Least This Snake Oil Is Free.

http://msinfluentials.com/blogs/jesper/archive/2007/07/19/at-least-this-snake-oil-is-free.aspx

 

Deconstructing Common Security Myths.

http://www.microsoft.com/technet/technetmag/issues/2006/05/SecurityMyths/default.aspx

Scroll down to:

"Myth: Host-Based Firewalls Must Filter Outbound Traffic to be Safe."

 

Exploring the windows Firewall.

http://www.microsoft.com/technet/technetmag/issues/2007/06/VistaFirewall/default.aspx

"Outbound protection is security theater—it’s a gimmick that only gives the

impression of improving your security without doing anything that actually

does improve your security."

 

In conjunction with WinXP SP2 Firewall use:

Seconfig XP 1.0

http://seconfig.sytes.net/

(http://www.softpedia.com/progDownload/Seconfig-XP-Download-39707.html)

Seconfig XP is able configure Windows not to use TCP/IP as transport

protocol for NetBIOS, SMB and RPC, thus leaving TCP/UDP ports 135, 137-139

and 445 (the most exploited Windows networking weak point) closed.

 

Powerful backup that is easy to do!

http://www.acronis.com.sg/homecomputing/

 

Casper™ Backup Solution for Windows

http://www.fssdev.com/

 

Norton Ghost™

http://www.symantec.com/norton/products/overview.jsp?pcid=br&pvid=ghost12

 

How to install and use the Recovery Console in Windows XP

http://support.microsoft.com/?kbid=307654

 

Ultimate Boot CD for Windows

http://www.ubcd4win.com/

 

For day-to-day usage consider using a Limited User Account.

 

Good luck :)

[Guest PA Bear [MS MVP]]

Re: Norton SystemWorks 2007 & 2008-Windows XP SP3 Compatability-Troubl

 

1. After making certain you have a copy of your Product Key, uninstall

any/all Norton software (including LiveUpdate) via Add/Remove Programs.

 

2. Enable the Windows Firewall.

 

NB: You're "working without a net" now: Don't to ANYTHING else online (e.g.,

browsing; reading email; chatting) except #XX below until your anti-virus

application has been installed and fully updated!

 

3. Run this removal tool:

http://service1.symantec.com/SUPPORT/tsgeninfo.nsf/docid/2005033108162039

 

4. Reboot and /immediately/ install Avira AntiVir* (free), or the 30-day

free trial version of, e.g., NOD32**, KAV7***

 

5. Manually update your new anti-virus application then run a full system

scan.

 

Do your problems persist now?

 

[Don't forget to subscribe to your new AV app or uninstall it then reinstall

the Norton application before the free-trial period expires! Should you

decide to reinstall the Norton application, I recommend not installing any

Norton Add-ons for a while.]

 

* http://www.free-av.com/

** http://www.eset.com/download/index.php

*** http://usa.kaspersky.com/trials/home-users/anti-virus-7/

--

~Robear Dyer (PA Bear)

MS MVP-IE, Mail, Security, Windows Desktop Experience - since 2002

AumHa VSOP & Admin http://aumha.net

DTS-L http://dts-l.net/

 

 

duchovlet wrote:

> I tried installing Norton SystemWorks Premier 2007 onto my new laptop

> which

> is running Windows XP SP3 Home Edition. The installation SEEMED to go ok

> but

> then when I tried doing the initial LiveUpdate I ran into a host of

> problems. I will explain all below and hopefully someone can point me in

> the right direction. FYI: this is my very first post to the MS Community

> discussion groups so bare with me and give me any explanation in layman

> terms, please.

>

> Prior to NSW install the laptop worked fine and NO viruses or threats were

> found when I did both the free online virus and security scans from

> Symantec's website AND the virus scan that runs as part of (and prior to)

> the install. Also, my Windows Security Center was also working fine prior

> to the install. My windows firewall was turned on and automatic updates

> were set to download and let me install them.

>

> During the NSW 2007 install I ran into these problems:

>

> 1) I received a PROGRAM ALERT message saying "Miscrosoft Generic Host

> Process for win32 services is attempting to listen for connections for

> other

> computers. - PROGRAM: sychost.exe - PATH: C:\Windows\system32 - LOCAL

> ADDRESS: all local network adaptors:2869." NO IDEA what this means but

> from

> later troubles think it may have something to do with DEP stuff. (Not to

> sure what DEP is either.)

>

> 2) LiveUpdate got most of the current updates except a few which it would

> NOT get no matter how many times I tried to download them again. I even

> tried installing the current LiveUpdate version and follow the

> troubleshooting articles at Symantec but nothing worked. (FYI: the error

> codes were LU200, LU9002, and LU115).

>

> 3) The main window of NSW did not show my product as being activated

> despite

> me having entered my product key during installation. I know my

> subscription

> is valid and has not expired. I clicked to activate the product, which it

> did, but then it promptyly DIDN'T REMEMBER it a few minutes later. It was

> a

> long process of activating, things seeming ok, then not, then

> re-activating,

> over and over and over again.

>

> 4) No matter what I tried, the Save & Restore (formerly Ghost) part of NSW

> kept showing as a trial version with an expired subscription. This kept

> occuring even when I entered a product key and tried activating it. Since

> my

> subscription to NSW overall has not expired, and Save & Restore is bundled

> as part of NSW, this confused me beyong belilef. I found not help when

> trying to troubleshoot.

>

> 5) I got some error message about recommending that I exclude

> "LUCallBackProxy.exe" from my DEP list. NO IDEA what all that means.

>

> 6) NSW install somehow disabled my Windows Security Center. I did talk to

> Microsoft over the phone and found a knowledge base article that seemed to

> fix this. (At least for the moment - I have yet to try reinstalling NSW so

> it could all get disabled again.) SEE:

> http://support.microsoft.com/kb/919291 (this is the exact error message I

> received myself in my own Security Center.)

>

> 7) I did an online chat with Symantec about all my problems and they

> basically directed me to the download for the latest NSW Premier version

> which they said was version 2008. They mentioned something about

> LiveUpdate

> being corrupted but did not really go into specifics. Symantec just said

> to

> use their Norton Removal Tool to completely remove NSW and all Symantec

> components and then try installing the NSW Premier 2008 version I

> downloaded

> online.

>

> 8) I have UNinstalled NSW Premier 2007 but I have NOT tried re-installing

> it

> or the 2008 version. Reading some discusson group posts and things at both

> Microsoft and Symantec it appears as if several people have had some of my

> same troubles. (I've yet to see anyone have ALL of mine.)

>

> 9) This article:

> http://technologyexpert.blogspot.com/2008/05/symantec-admits-culpability-in-windows.html

> seems to indicate some sort of registery and/or compatability issues with

> Windows XP SP3 (which I'm running) and Symantec products (which I want to

> install).

>

> 10) However .. I have yet to see what I am to do since I already have XP

> SP3

> installed and am wanting to install Norton SystemWorks. CAN ANYONE HELP

> ME?

> Like I said before, my computer was fine before I tried NSW installation.

> It

> was up-to-date with Windows Update, no virus or threats.

>

> -- Do I need to disable Windows Security Center before trying to install

> NSW

> -- Is it safe to even try to install Norton SystemWorks again? If so,

> should

> I use my 2007 CD or the 2008 online download?

> -- What caused everything to go haywire in the first place? And how do I

> avoid it from happening again.

>

> ** All I want is a system than runs OK and some virus and other

> protectiion.

> **

> (Like being able to make a recovery/disk image disc via Ghost/Save &

> Restore.) I'm not a computer guru so I liked NSW before since it was

> pretty

> easy to follow and handled most everythng in one place.

>

> ANYONE OUT THERE WANT TO HELP ME OUT and tell me what I should or

> shouldn't

> do next? Any help is appreciated. If possible, email me privately if that

> is

> do-able here at the MS discussion groups. THANKS!