Guest duchovlet Posted July 9, 2008 Posted July 9, 2008 I tried installing Norton SystemWorks Premier 2007 onto my new laptop which is running Windows XP SP3 Home Edition. The installation SEEMED to go ok but then when I tried doing the initial LiveUpdate I ran into a host of problems. I will explain all below and hopefully someone can point me in the right direction. FYI: this is my very first post to the MS Community discussion groups so bare with me and give me any explanation in layman terms, please. Prior to NSW install the laptop worked fine and NO viruses or threats were found when I did both the free online virus and security scans from Symantec's website AND the virus scan that runs as part of (and prior to) the install. Also, my Windows Security Center was also working fine prior to the install. My windows firewall was turned on and automatic updates were set to download and let me install them. During the NSW 2007 install I ran into these problems: 1) I received a PROGRAM ALERT message saying "Miscrosoft Generic Host Process for win32 services is attempting to listen for connections for other computers. - PROGRAM: sychost.exe - PATH: C:\Windows\system32 - LOCAL ADDRESS: all local network adaptors:2869." NO IDEA what this means but from later troubles think it may have something to do with DEP stuff. (Not to sure what DEP is either.) 2) LiveUpdate got most of the current updates except a few which it would NOT get no matter how many times I tried to download them again. I even tried installing the current LiveUpdate version and follow the troubleshooting articles at Symantec but nothing worked. (FYI: the error codes were LU200, LU9002, and LU115). 3) The main window of NSW did not show my product as being activated despite me having entered my product key during installation. I know my subscription is valid and has not expired. I clicked to activate the product, which it did, but then it promptyly DIDN'T REMEMBER it a few minutes later. It was a long process of activating, things seeming ok, then not, then re-activating, over and over and over again. 4) No matter what I tried, the Save & Restore (formerly Ghost) part of NSW kept showing as a trial version with an expired subscription. This kept occuring even when I entered a product key and tried activating it. Since my subscription to NSW overall has not expired, and Save & Restore is bundled as part of NSW, this confused me beyong belilef. I found not help when trying to troubleshoot. 5) I got some error message about recommending that I exclude "LUCallBackProxy.exe" from my DEP list. NO IDEA what all that means. 6) NSW install somehow disabled my Windows Security Center. I did talk to Microsoft over the phone and found a knowledge base article that seemed to fix this. (At least for the moment - I have yet to try reinstalling NSW so it could all get disabled again.) SEE: http://support.microsoft.com/kb/919291 (this is the exact error message I received myself in my own Security Center.) 7) I did an online chat with Symantec about all my problems and they basically directed me to the download for the latest NSW Premier version which they said was version 2008. They mentioned something about LiveUpdate being corrupted but did not really go into specifics. Symantec just said to use their Norton Removal Tool to completely remove NSW and all Symantec components and then try installing the NSW Premier 2008 version I downloaded online. 8) I have UNinstalled NSW Premier 2007 but I have NOT tried re-installing it or the 2008 version. Reading some discusson group posts and things at both Microsoft and Symantec it appears as if several people have had some of my same troubles. (I've yet to see anyone have ALL of mine.) 9) This article: http://technologyexpert.blogspot.com/2008/05/symantec-admits-culpability-in-windows.html seems to indicate some sort of registery and/or compatability issues with Windows XP SP3 (which I'm running) and Symantec products (which I want to install). 10) However .. I have yet to see what I am to do since I already have XP SP3 installed and am wanting to install Norton SystemWorks. CAN ANYONE HELP ME? Like I said before, my computer was fine before I tried NSW installation. It was up-to-date with Windows Update, no virus or threats. -- Do I need to disable Windows Security Center before trying to install NSW -- Is it safe to even try to install Norton SystemWorks again? If so, should I use my 2007 CD or the 2008 online download? -- What caused everything to go haywire in the first place? And how do I avoid it from happening again. ** All I want is a system than runs OK and some virus and other protectiion. ** (Like being able to make a recovery/disk image disc via Ghost/Save & Restore.) I'm not a computer guru so I liked NSW before since it was pretty easy to follow and handled most everythng in one place. ANYONE OUT THERE WANT TO HELP ME OUT and tell me what I should or shouldn't do next? Any help is appreciated. If possible, email me privately if that is do-able here at the MS discussion groups. THANKS!
Guest Kayman Posted July 9, 2008 Posted July 9, 2008 Re: Norton SystemWorks 2007 & 2008-Windows XP SP3 Compatability-Troubl On Wed, 9 Jul 2008 00:58:00 -0700, duchovlet wrote: > I tried installing Norton SystemWorks Premier 2007 onto my new laptop which > is running Windows XP SP3 Home Edition. The installation SEEMED to go ok but > then when I tried doing the initial LiveUpdate I ran into a host of problems. > I will explain all below and hopefully someone can point me in the right > direction. FYI: this is my very first post to the MS Community discussion > groups so bare with me and give me any explanation in layman terms, please. > > Prior to NSW install the laptop worked fine and NO viruses or threats were > found when I did both the free online virus and security scans from > Symantec's website AND the virus scan that runs as part of (and prior to) the > install. Also, my Windows Security Center was also working fine prior to the > install. My windows firewall was turned on and automatic updates were set to > download and let me install them. > > During the NSW 2007 install I ran into these problems: > > 1) I received a PROGRAM ALERT message saying "Miscrosoft Generic Host > Process for win32 services is attempting to listen for connections for other > computers. - PROGRAM: sychost.exe - PATH: C:\Windows\system32 - LOCAL > ADDRESS: all local network adaptors:2869." NO IDEA what this means but from > later troubles think it may have something to do with DEP stuff. (Not to sure > what DEP is either.) > > 2) LiveUpdate got most of the current updates except a few which it would > NOT get no matter how many times I tried to download them again. I even tried > installing the current LiveUpdate version and follow the troubleshooting > articles at Symantec but nothing worked. (FYI: the error codes were LU200, > LU9002, and LU115). > > 3) The main window of NSW did not show my product as being activated despite > me having entered my product key during installation. I know my subscription > is valid and has not expired. I clicked to activate the product, which it > did, but then it promptyly DIDN'T REMEMBER it a few minutes later. It was a > long process of activating, things seeming ok, then not, then re-activating, > over and over and over again. > > 4) No matter what I tried, the Save & Restore (formerly Ghost) part of NSW > kept showing as a trial version with an expired subscription. This kept > occuring even when I entered a product key and tried activating it. Since my > subscription to NSW overall has not expired, and Save & Restore is bundled as > part of NSW, this confused me beyong belilef. I found not help when trying to > troubleshoot. > > 5) I got some error message about recommending that I exclude > "LUCallBackProxy.exe" from my DEP list. NO IDEA what all that means. > > 6) NSW install somehow disabled my Windows Security Center. I did talk to > Microsoft over the phone and found a knowledge base article that seemed to > fix this. (At least for the moment - I have yet to try reinstalling NSW so it > could all get disabled again.) SEE: http://support.microsoft.com/kb/919291 > (this is the exact error message I received myself in my own Security Center.) > > 7) I did an online chat with Symantec about all my problems and they > basically directed me to the download for the latest NSW Premier version > which they said was version 2008. They mentioned something about LiveUpdate > being corrupted but did not really go into specifics. Symantec just said to > use their Norton Removal Tool to completely remove NSW and all Symantec > components and then try installing the NSW Premier 2008 version I downloaded > online. > > 8) I have UNinstalled NSW Premier 2007 but I have NOT tried re-installing it > or the 2008 version. Reading some discusson group posts and things at both > Microsoft and Symantec it appears as if several people have had some of my > same troubles. (I've yet to see anyone have ALL of mine.) > > 9) This article: > http://technologyexpert.blogspot.com/2008/05/symantec-admits-culpability-in-windows.html > seems to indicate some sort of registery and/or compatability issues with > Windows XP SP3 (which I'm running) and Symantec products (which I want to > install). > > 10) However .. I have yet to see what I am to do since I already have XP SP3 > installed and am wanting to install Norton SystemWorks. CAN ANYONE HELP ME? > Like I said before, my computer was fine before I tried NSW installation. It > was up-to-date with Windows Update, no virus or threats. > > -- Do I need to disable Windows Security Center before trying to install NSW > -- Is it safe to even try to install Norton SystemWorks again? If so, should > I use my 2007 CD or the 2008 online download? > -- What caused everything to go haywire in the first place? And how do I > avoid it from happening again. > > ** All I want is a system than runs OK and some virus and other protectiion. > ** > (Like being able to make a recovery/disk image disc via Ghost/Save & > Restore.) I'm not a computer guru so I liked NSW before since it was pretty > easy to follow and handled most everythng in one place. > > ANYONE OUT THERE WANT TO HELP ME OUT and tell me what I should or shouldn't > do next? Any help is appreciated. If possible, email me privately if that is > do-able here at the MS discussion groups. THANKS! A number of experts agree that the retail AV version of McAfee, Norton and Trend Micro has become cumbersome and bloated for the average user. The major Norton criticisms are related to stability and footprint, the most common problem being slow-downs because of the massive system resources Norton hogs. There are products on the market with equal or better test results than Symantec's products, consuming less resources at a lower price (even free ones). The retail version of Norton can play havoc with your pc. Uninstall it using Norton's own uninstall tool: http://service1.symantec.com/SUPPORT/tsgeninfo.nsf/docid/2005033108162039 If you've done this already keep Norton uninstalled and try to get a refund. Alternatives: Real-time AV applications - for viral malware. Do not utilize more than one (1) real-time anti-virus scanning engine! Disable the e-mail scanning function during installation (Custom Installation on some AV apps.) as it provides no additional protection. Avira AntiVir® Personal - FREE Antivirus http://www.free-av.com/ You may wish to consider removing the 'AntiVir Nagscreen' http://www.elitekiller.com/files/disable_antivir_nag.htm or Free antivirus - avast! 4 Home Edition It includes ANTI-SPYWARE protection, certified by the West Coast Labs Checkmark process, and ANTI-ROOTKIT DETECTION based on the best-in class GMER technology. http://www.avast.com/eng/avast_4_home.html (Choose Custom Installation and under Resident Protection, uncheck: Internet Mail and Outlook/Exchange.) or AVG Anti-Virus Free Edition http://free.grisoft.com/ (Choose custom install and untick the email scanner plugin.) or ESET NOD32 Antivirus - Not Free http://www.eset.com/ or Kaspersky® Anti-Virus 7.0 - Not Free http://www.kaspersky.com/homeuser Why You Don't Need Your Anti-Virus Program to Scan Your E-Mail http://thundercloud.net/infoave/tutorials/email-scanning/index.htm Viral Irony: The Most Common Cause of Corruption. http://www.microsoft.com/windows/IE/community/columns/filecorruption.mspx And (optional but highly recommendable) On-demand AV applications. (add them to your arsenal and use them as a "second opinion" av scanner). David H. Lipman's MULTI_AV Tool http://www.pctipp.ch/ds/28400/28470/Multi_AV.exe http://www.pctipp.ch/downloads/dl/35905.asp English: http://www.raymond.cc/blog/archives/2008/01/09/scan-your-computer-with-multiple-anti-virus-for-free/ Additional Instructions: http://pcdid.com/Multi_AV.htm and/or BitDefender10 Free Edition http://www.bitdefender.com/PRODUCT-14-en--BitDefender-8-Free-Edition.html and/or Kaspersky's AVPTool http://downloads5.kaspersky-labs.com/devbuilds/AVPTool/ There's no updating involved since the scanning engine is updated several times a day and you simply download the updated scanner whenever you want to do a scan. and/or Dr.Web CureIt!® Utility - FREE http://www.freedrweb.com/cureit/ and/or Malwarebytes© Corporation - Anti-Malware http://www.malwarebytes.org/mbam/program/mbam-setup.exe Note: It is Free for private use. Just download (do NOT buy) and install. A-S applications - for non-viral malware. The effectiveness of an individual A-S scanners can be wide-ranging and oftentimes a collection of scanners is best. There isn't one software that cleans and immunizes you against everything. That's why you need multiple products to do the job i.e. overlap their coverage - one may catch what another may miss, (grab'em all). SuperAntispyware - Free http://www.superantispyware.com/superantispywarefreevspro.html and Ad-Aware 2007 - Free http://www.lavasoftusa.com/products/ad_aware_free.php http://www.download.com/3000-2144-10045910.html and Spybot Search & Destroy - Free http://www.safer-networking.org/en/download/index.html and Windows Defender - Free http://www.microsoft.com/athome/security/spyware/software/default.mspx WD monitors the start-registry and hooks registers/files to prevent spyware and worms to install to the OS. Interesting reading: http://www.pcworld.com/article/id,136195/article.html "...Windows Defender did excel in behavior-based protection, which detects changes to key areas of the system without having to know anything about the actual threat." For the average homeuser, the Windows Firewall in XP does a fantastic job at its core mission and is really all you need if you have an 'real-time' anti-virus program, [another firewall on your router or] other edge protection like SeconfigXP and practise safe-hex. The windows firewall deals with inbound protection and therefore does not give you a false sense of security. Best of all, it doesn't implement lots of nonsense like pretending that outbound traffic needs to be monitored. Activate and utilize the Win XP built-in Firewall; Uncheck *all* Programs and Services under the Exception tab. Read through: Understanding Windows Firewall. http://www.microsoft.com/windowsxp/using/security/internet/sp2_wfintro.mspx Using Windows Firewall. http://www.microsoft.com/windowsxp/using/networking/security/winfirewall.mspx How to Configure Windows Firewall on a Single Computer. http://www.microsoft.com/technet/security/smallbusiness/prodtech/windowsxp/cfgfwall.mspx PFW Criticism. http://en.wikipedia.org/wiki/Personal_firewall#Criticisms At Least This Snake Oil Is Free. http://msinfluentials.com/blogs/jesper/archive/2007/07/19/at-least-this-snake-oil-is-free.aspx Deconstructing Common Security Myths. http://www.microsoft.com/technet/technetmag/issues/2006/05/SecurityMyths/default.aspx Scroll down to: "Myth: Host-Based Firewalls Must Filter Outbound Traffic to be Safe." Exploring the windows Firewall. http://www.microsoft.com/technet/technetmag/issues/2007/06/VistaFirewall/default.aspx "Outbound protection is security theater—it’s a gimmick that only gives the impression of improving your security without doing anything that actually does improve your security." In conjunction with WinXP SP2 Firewall use: Seconfig XP 1.0 http://seconfig.sytes.net/ (http://www.softpedia.com/progDownload/Seconfig-XP-Download-39707.html) Seconfig XP is able configure Windows not to use TCP/IP as transport protocol for NetBIOS, SMB and RPC, thus leaving TCP/UDP ports 135, 137-139 and 445 (the most exploited Windows networking weak point) closed. Powerful backup that is easy to do! http://www.acronis.com.sg/homecomputing/ Casper™ Backup Solution for Windows http://www.fssdev.com/ Norton Ghost™ http://www.symantec.com/norton/products/overview.jsp?pcid=br&pvid=ghost12 How to install and use the Recovery Console in Windows XP http://support.microsoft.com/?kbid=307654 Ultimate Boot CD for Windows http://www.ubcd4win.com/ For day-to-day usage consider using a Limited User Account. Good luck :)
Guest PA Bear [MS MVP] Posted July 9, 2008 Posted July 9, 2008 Re: Norton SystemWorks 2007 & 2008-Windows XP SP3 Compatability-Troubl 1. After making certain you have a copy of your Product Key, uninstall any/all Norton software (including LiveUpdate) via Add/Remove Programs. 2. Enable the Windows Firewall. NB: You're "working without a net" now: Don't to ANYTHING else online (e.g., browsing; reading email; chatting) except #XX below until your anti-virus application has been installed and fully updated! 3. Run this removal tool: http://service1.symantec.com/SUPPORT/tsgeninfo.nsf/docid/2005033108162039 4. Reboot and /immediately/ install Avira AntiVir* (free), or the 30-day free trial version of, e.g., NOD32**, KAV7*** 5. Manually update your new anti-virus application then run a full system scan. Do your problems persist now? [Don't forget to subscribe to your new AV app or uninstall it then reinstall the Norton application before the free-trial period expires! Should you decide to reinstall the Norton application, I recommend not installing any Norton Add-ons for a while.] * http://www.free-av.com/ ** http://www.eset.com/download/index.php *** http://usa.kaspersky.com/trials/home-users/anti-virus-7/ -- ~Robear Dyer (PA Bear) MS MVP-IE, Mail, Security, Windows Desktop Experience - since 2002 AumHa VSOP & Admin http://aumha.net DTS-L http://dts-l.net/ duchovlet wrote: > I tried installing Norton SystemWorks Premier 2007 onto my new laptop > which > is running Windows XP SP3 Home Edition. The installation SEEMED to go ok > but > then when I tried doing the initial LiveUpdate I ran into a host of > problems. I will explain all below and hopefully someone can point me in > the right direction. FYI: this is my very first post to the MS Community > discussion groups so bare with me and give me any explanation in layman > terms, please. > > Prior to NSW install the laptop worked fine and NO viruses or threats were > found when I did both the free online virus and security scans from > Symantec's website AND the virus scan that runs as part of (and prior to) > the install. Also, my Windows Security Center was also working fine prior > to the install. My windows firewall was turned on and automatic updates > were set to download and let me install them. > > During the NSW 2007 install I ran into these problems: > > 1) I received a PROGRAM ALERT message saying "Miscrosoft Generic Host > Process for win32 services is attempting to listen for connections for > other > computers. - PROGRAM: sychost.exe - PATH: C:\Windows\system32 - LOCAL > ADDRESS: all local network adaptors:2869." NO IDEA what this means but > from > later troubles think it may have something to do with DEP stuff. (Not to > sure what DEP is either.) > > 2) LiveUpdate got most of the current updates except a few which it would > NOT get no matter how many times I tried to download them again. I even > tried installing the current LiveUpdate version and follow the > troubleshooting articles at Symantec but nothing worked. (FYI: the error > codes were LU200, LU9002, and LU115). > > 3) The main window of NSW did not show my product as being activated > despite > me having entered my product key during installation. I know my > subscription > is valid and has not expired. I clicked to activate the product, which it > did, but then it promptyly DIDN'T REMEMBER it a few minutes later. It was > a > long process of activating, things seeming ok, then not, then > re-activating, > over and over and over again. > > 4) No matter what I tried, the Save & Restore (formerly Ghost) part of NSW > kept showing as a trial version with an expired subscription. This kept > occuring even when I entered a product key and tried activating it. Since > my > subscription to NSW overall has not expired, and Save & Restore is bundled > as part of NSW, this confused me beyong belilef. I found not help when > trying to troubleshoot. > > 5) I got some error message about recommending that I exclude > "LUCallBackProxy.exe" from my DEP list. NO IDEA what all that means. > > 6) NSW install somehow disabled my Windows Security Center. I did talk to > Microsoft over the phone and found a knowledge base article that seemed to > fix this. (At least for the moment - I have yet to try reinstalling NSW so > it could all get disabled again.) SEE: > http://support.microsoft.com/kb/919291 (this is the exact error message I > received myself in my own Security Center.) > > 7) I did an online chat with Symantec about all my problems and they > basically directed me to the download for the latest NSW Premier version > which they said was version 2008. They mentioned something about > LiveUpdate > being corrupted but did not really go into specifics. Symantec just said > to > use their Norton Removal Tool to completely remove NSW and all Symantec > components and then try installing the NSW Premier 2008 version I > downloaded > online. > > 8) I have UNinstalled NSW Premier 2007 but I have NOT tried re-installing > it > or the 2008 version. Reading some discusson group posts and things at both > Microsoft and Symantec it appears as if several people have had some of my > same troubles. (I've yet to see anyone have ALL of mine.) > > 9) This article: > http://technologyexpert.blogspot.com/2008/05/symantec-admits-culpability-in-windows.html > seems to indicate some sort of registery and/or compatability issues with > Windows XP SP3 (which I'm running) and Symantec products (which I want to > install). > > 10) However .. I have yet to see what I am to do since I already have XP > SP3 > installed and am wanting to install Norton SystemWorks. CAN ANYONE HELP > ME? > Like I said before, my computer was fine before I tried NSW installation. > It > was up-to-date with Windows Update, no virus or threats. > > -- Do I need to disable Windows Security Center before trying to install > NSW > -- Is it safe to even try to install Norton SystemWorks again? If so, > should > I use my 2007 CD or the 2008 online download? > -- What caused everything to go haywire in the first place? And how do I > avoid it from happening again. > > ** All I want is a system than runs OK and some virus and other > protectiion. > ** > (Like being able to make a recovery/disk image disc via Ghost/Save & > Restore.) I'm not a computer guru so I liked NSW before since it was > pretty > easy to follow and handled most everythng in one place. > > ANYONE OUT THERE WANT TO HELP ME OUT and tell me what I should or > shouldn't > do next? Any help is appreciated. If possible, email me privately if that > is > do-able here at the MS discussion groups. THANKS!
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